Everywhere you look people are talking about data. Buzzwords abound - 'data science', 'machine learning', 'artificial intelligence'. But what does any of it really mean, and most importantly what does it mean for your business? Long-established businesses in many industries find themselves competing with new entrants built entirely on data and analytics. This ground-breaking new book levels the playing field in dramatic fashion. The Average is Always Wrong is a completely pragmatic and hands-on guide to harnessing data to transform your business for the better. Experienced CEO and CMO Ian Shepherd takes you behind the jargon and puts together a powerful change programme anyone can enact in their business right now, to reap the rewards of simple but sophisticated uses of data. Filled with practical examples and case studies, readers will come away with a powerful understanding of the real value of data and the analytical techniques that can drive profit growth.

• Understand the new rules for retail and the way customers want to buy
• Develop a strategy to connect with consumers, increase sales and create real brand loyalty
• Spot and avoid the traps which have allowed new entrants to destroy established market leaders
• Explore case studies and examples from a wide range of industries from around the world
• Build a project plan to reinvent your business strategically with everyday practical steps to drive commercial results