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Engaging and entertaining in equal measure, Human Resource
Management is a book about work, the people who do it and the way
they are managed (and mismanaged). Raising issues that are often
neglected in typical HRM texts, such as work intensification and
unemployment; it explores the realities of work, workers, and the
communities that are affected by HRM policy and practice. Grugulis
draws on current research to provide a critical and reflective
overview of the key debates in HRM today. Conceived by Chris Grey
as an antidote to conventional textbooks, each book in the 'Very
Short, Fairly Interesting and Reasonably Cheap' series takes a core
area of the curriculum and turns it on its head by providing a
critical and sophisticated overview of the key issues and debates
in an informal, conversational and often humorous way. Suitable for
students of HRM, professionals working in organizations and anyone
with an interest in the nature of human resources.
The nature of services in society and the economy is wide-ranging
and complex, and the management of services and their innovation
provokes a number challenges for practitioners, professionals, and
academics. This book provides a range of perspectives on
understanding, managing, and reconceptualising service by bringing
together contributions from leading figures in service research, to
make a timely and significant multi-disciplinary contribution to
the theory and practice of service management. The book presents a
collection of contemporary perspectives on service management
challenges, extending the understanding of service through
exploration and critique of service organizational and managerial
strategies from selected theoretical and empirical perspectives.
Amongst other contributions, it reviews the distinctive role and
importance of service to academics, professionals, and
practitioners; identifies appropriate bridging strategies;
evaluates selected aspects of the practice of service management,
and investigates the challenges inherent in managing services;
reviews the nature, direction, and applicability of selected
theoretical dimensions which inform the understanding of service
management; considers contemporary innovations in services and
service management; and assesses the opportunities for theory
building, to further support understanding of the complexities of
service management and its impact on organisations and wider
society. It will be of interest to graduate students, academics and
practitioners in service management.
"The Skills That Matter" is a collection written by leading
scholars from the UK, Europe, the USA and Australia in the area of
skills acquisition, formation and development. It combines academic
evidence and policy debates with a critical analysis, making it an
asset to students of HRM, industrial relations, sociology of work
and business and management at both undergraduate and postgraduate
level as well as being a useful resource to researchers and policy
makers working in the field of skill formation.
Customer service is at the center of many recent changes in work and organizations and is often celebrated as being of benefit to all. This book explores the real nature of customer service from different critical perspectives drawing on a wide range of sectors internationally.
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