Managing Services - Challenges and Innovation (Hardcover)

The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners, professionals, and academics. This book provides a range of perspectives on understanding, managing, and reconceptualising service by bringing together contributions from leading figures in service research, to make a timely and significant multi-disciplinary contribution to the theory and practice of service management. The book presents a collection of contemporary perspectives on service management challenges, extending the understanding of service through exploration and critique of service organizational and managerial strategies from selected theoretical and empirical perspectives. Amongst other contributions, it reviews the distinctive role and importance of service to academics, professionals, and practitioners; identifies appropriate bridging strategies; evaluates selected aspects of the practice of service management, and investigates the challenges inherent in managing services; reviews the nature, direction, and applicability of selected theoretical dimensions which inform the understanding of service management; considers contemporary innovations in services and service management; and assesses the opportunities for theory building, to further support understanding of the complexities of service management and its impact on organisations and wider society. It will be of interest to graduate students, academics and practitioners in service management.

General

Imprint:	Oxford UniversityPress
Country of origin:	United Kingdom
Release date:	December 2013
First published:	2014
Editors:	Kathryn Haynes (Northern Society Chair in Accounting) • Irena Grugulis (Professor of Work and Skills)
Dimensions:	241 x 163 x 21mm (L x W x T)
Format:	Hardcover
Pages:	220
ISBN-13:	978-0-19-969608-6
Categories:	Books > Business & Economics > Business & management > Business strategy Books > Business & Economics > Business & management > Management & management techniques > General Books > Business & Economics > Business & management > Management of specific areas > Personnel & human resources management Books > Business & Economics > Industry & industrial studies > Service industries > General
LSN:	0-19-969608-X
Barcode:	9780199696086

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