A guide to effectively communicating with customers to create lasting--and repeat--business relationships.
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.
Unlike the vast majority of books that deal with customer communication, "How to Say It(R) Creating Complete Customer Satisfaction" does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to: Speak the language of Yes by asking the right questionsGet referrals through established customersOffer value through solutions, satisfaction, and trustAnticipate and preempt objectionsOwn a problem by owning the solution

Take control of your job, get noticed, and get ahead-no matter what's happening in the job market
Times are tough. There's no denying that. Most of us feel lucky enough just to have a job, let alone hope for a promotion. But who says a rough economy has to hold you back? "How to Say It: Be Indispensable at Work" will help you be the one who gets ahead when others are just getting by.
Jack Griffin shows you how to make yourself irreplaceable and indispensable in your workplace and in your industry. You'll learn how to demonstrate your value and potential to your boss, coworkers, and staff-as well as to prospective employers. This book will help you work wisely and well in any economy so you can build your career, your future, and your personal brand. You'll discover how to:
*Assess the state of your workplace, company, and industry.
*Take a frank inventory of your skills and competencies and sell them effectively.
*Master a set of simple formulas for building valuable connections in your workplace.
*Demonstrate that your organization cannot possibly manage without you.
*Get the best from everyone and give your best in return.
*Avoid pitfalls that can hold you back, get you canned, and cripple your future.
*Get best-case outcomes from worst-case scenarios.