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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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How to Say it: Creating Complete Customer Satisfaction - Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service (Paperback, New)
Loot Price: R604
Discovery Miles 6 040
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How to Say it: Creating Complete Customer Satisfaction - Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service (Paperback, New)
Expected to ship within 10 - 15 working days
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A guide to effectively communicating with customers to create
lasting--and repeat--business relationships.
This book provides practical, results-oriented guidance for
effective communication with customers through sample words,
phrases, scripts, and strategies applied to real-world examples.
Unlike the vast majority of books that deal with customer
communication, "How to Say It(R) Creating Complete Customer
Satisfaction" does not separate sales from customer service
communications, but instead integrates them into a single book.
Readers will learn how to: Speak the language of Yes by asking the
right questionsGet referrals through established customersOffer
value through solutions, satisfaction, and trustAnticipate and
preempt objectionsOwn a problem by owning the solution
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