Uncle Shelby's Circus chronicles the day to day life of an American G.I. as recalled many years after war at the urging, and with the encouragement of, family members. This war story, unlike so many others, does not get into the political arena or deal with the battlefield trauma as so many others before. Even in a war zone, this "Circus" was found to be amusing to the soldiers of A Company, 62nd Engineer Battalion, and the story highlights how the American soldier can, and does, make the best of the bad situations.

Stay ahead of your customers as their service expectations change In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management. This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting-and even surpassing-consumer expectations to increase the value of the customer's experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction. This book helps you: incorporate existing and alternative measurements of satisfaction measure and improve service quality create and maintain social interaction linkages between staff and customer identify the destination performance of your hotel and other destinations or attractions evaluate consumer satisfaction with lodging services increase cross-cultural service satisfaction and much more Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.

Stay ahead of your customers as their service expectations change!
In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management.
This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting--and even surpassing--consumer expectations to increase the value of the customer's experience. This essentialresource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction.
This book helps you: incorporate existing and alternative measurements of satisfaction measure and improve service quality create and maintain social interaction linkages between staff and customer identify the destination performance of your hotel and other destinations or attractions evaluate consumer satisfaction with lodging services increase cross-cultural service satisfaction and much more! Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, CurrentIssues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.

Regularly, schools and their personnel enact school disciplinary practices without considering how to harness the engagement of students, practitioners, and communities to enact transformative changes that reduce if not eliminate punitive school discipline approaches. Reimagining School Discipline for the 21st Century centralizes the assets and strengths of historically marginalized students and the professional knowledge of school personnel as possible avenues to implement solutions to eliminate school discipline disproportionality. Rather than redressing the issues of school discipline disproportionality overall, this book examines the existence of school on student groups who, according to research and national and state reports, are afflicted the most: African American, Latinx, Native American, and LGBTQ+ population. A confluence of these identities can exacerbate such disproportionality, which based on the literature decreases the academic growth of students. However, situated within these disparities are opportunities to better and critically engage students based on their cultural, racial/ethnic, and social emotional learning assets. The significant feature of this book lies in its purpose and audience reach. Each chapter was written based on the scholar's affinity to that student group or practitioner's affiliation to that specific profession. This provides a genuine perspective and knowledge based on first hand experiences concerning school discipline and applicable approaches to remedy such issues. Additionally, all the chapters articulate the pressing issue of school discipline according to their group, and explicates best-practices to best serve the assets of students in K-12 school settings. As this book is situated, the intended audience is for the following stakeholders, policy makers, social workers, school counselors, school administrators, teachers, and community organizers who want to make impactful and socially-just changes in their school(s) immediately.

Covering the transition from the Cold War to an uncertain post-Cold War era, this volume shows policy makers and political leaders grappling with the loss of a paradigm that provided intellectual stability for 50 years. It examines changes in the security landscape, institutions, weapons, and U.S. military actions. The volume includes U.S. government documents from 1987 to 1994 covering national security institutions, changing visions of the international security landscape, post-Cold War East-West relations, nuclear strategy and arms control, and U.S. involvement in Central America, the Persian Gulf, Somalia, and Haiti. Each chapter begins with an introduction to frame the issues, events, and policy proposals. An introductory chapter establishes a framework for the study of U.S. national security. The concluding chapter is a note on primary research sources on the subject.

This volume establishes a sense of history and perspective in the study and teaching of contemporary national security. A careful reading of these documents should bring insights into the policy process along with the meaning of American values, interests, and national strategy--at least from the perspective of U.S. government officials. In this respect, the primary documents speak for themselves.

There has been an increasing issue in STEM education as many students lack interest and knowledge in STEM disciplines and fields. Given the high demand for STEM workers, and the projected growth of STEM fields, it is important to expose students to STEM education beginning as early as elementary school. Some K-6 programs are not preparing teacher candidates adequately for STEM content or skills, especially in engineering. Integrating these disciplines and practices throughout elementary education programs could result in more exposure for K-6 students. Using STEM-Focused Teacher Preparation Programs to Reimagine Elementary Education presents anecdotal stories of how elementary education programs have altered their content offerings, field experiences, and curricula to expand their teacher candidates' knowledge and exposure to STEM disciplines and fields. Covering key topics such as diversity, teacher education, and technology integration, this premier reference source is ideal for industry professionals, policymakers, administrators of K-12 education, pre-service teachers, teacher educators, researchers, scholars, academicians, practitioners, instructors, and students.

There has been an increasing issue in STEM education as many students lack interest and knowledge in STEM disciplines and fields. Given the high demand for STEM workers, and the projected growth of STEM fields, it is important to expose students to STEM education beginning as early as elementary school. Some K-6 programs are not preparing teacher candidates adequately for STEM content or skills, especially in engineering. Integrating these disciplines and practices throughout elementary education programs could result in more exposure for K-6 students. Using STEM-Focused Teacher Preparation Programs to Reimagine Elementary Education presents anecdotal stories of how elementary education programs have altered their content offerings, field experiences, and curricula to expand their teacher candidates' knowledge and exposure to STEM disciplines and fields. Covering key topics such as diversity, teacher education, and technology integration, this premier reference source is ideal for industry professionals, policymakers, administrators of K-12 education, pre-service teachers, teacher educators, researchers, scholars, academicians, practitioners, instructors, and students.

This book explains how to become a top rate mentor in the modern business world. You will learn how to share your knowledge and experience in a profitable way, both to yourself and your apprentice. Because mentoring is such a flexible and customizable experience, the enthusiastic mentor can take on more than one protege at a time. It is quite possible to have multiple proteges without diluting the quality of the mentoring process, and without making yourself crazy keeping up with them. Some topics covered in this book: discover the benefits of mentoring how to find and select a protege the avenues of communication how to cultivate a relationship when it's time for your protege to go solo and much more Mentoring is one of the oldest and most satisfying pursuits in the history of civilization. Knowledge passed on from person to person has always been perceived as the most valuable, and the most memorable.

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

Uncle Shelby's Circus chronicles the day to day life of an American G.I. as recalled many years after war at the urging, and with the encouragement of, family members. This war story, unlike so many others, does not get into the political arena or deal with the battlefield trauma as so many others before. Even in a war zone, this "Circus" was found to be amusing to the soldiers of A Company, 62nd Engineer Battalion, and the story highlights how the American soldier can, and does, make the best of the bad situations.