Stay ahead of your customers as their service expectations change In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management. This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting-and even surpassing-consumer expectations to increase the value of the customer's experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction. This book helps you: incorporate existing and alternative measurements of satisfaction measure and improve service quality create and maintain social interaction linkages between staff and customer identify the destination performance of your hotel and other destinations or attractions evaluate consumer satisfaction with lodging services increase cross-cultural service satisfaction and much more Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.

Stay ahead of your customers as their service expectations change!
In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management.
This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting--and even surpassing--consumer expectations to increase the value of the customer's experience. This essentialresource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction.
This book helps you: incorporate existing and alternative measurements of satisfaction measure and improve service quality create and maintain social interaction linkages between staff and customer identify the destination performance of your hotel and other destinations or attractions evaluate consumer satisfaction with lodging services increase cross-cultural service satisfaction and much more! Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, CurrentIssues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.

Uncle Shelby's Circus chronicles the day to day life of an American G.I. as recalled many years after war at the urging, and with the encouragement of, family members. This war story, unlike so many others, does not get into the political arena or deal with the battlefield trauma as so many others before. Even in a war zone, this "Circus" was found to be amusing to the soldiers of A Company, 62nd Engineer Battalion, and the story highlights how the American soldier can, and does, make the best of the bad situations.

There has been an increasing issue in STEM education as many students lack interest and knowledge in STEM disciplines and fields. Given the high demand for STEM workers, and the projected growth of STEM fields, it is important to expose students to STEM education beginning as early as elementary school. Some K-6 programs are not preparing teacher candidates adequately for STEM content or skills, especially in engineering. Integrating these disciplines and practices throughout elementary education programs could result in more exposure for K-6 students. Using STEM-Focused Teacher Preparation Programs to Reimagine Elementary Education presents anecdotal stories of how elementary education programs have altered their content offerings, field experiences, and curricula to expand their teacher candidates' knowledge and exposure to STEM disciplines and fields. Covering key topics such as diversity, teacher education, and technology integration, this premier reference source is ideal for industry professionals, policymakers, administrators of K-12 education, pre-service teachers, teacher educators, researchers, scholars, academicians, practitioners, instructors, and students.

There has been an increasing issue in STEM education as many students lack interest and knowledge in STEM disciplines and fields. Given the high demand for STEM workers, and the projected growth of STEM fields, it is important to expose students to STEM education beginning as early as elementary school. Some K-6 programs are not preparing teacher candidates adequately for STEM content or skills, especially in engineering. Integrating these disciplines and practices throughout elementary education programs could result in more exposure for K-6 students. Using STEM-Focused Teacher Preparation Programs to Reimagine Elementary Education presents anecdotal stories of how elementary education programs have altered their content offerings, field experiences, and curricula to expand their teacher candidates' knowledge and exposure to STEM disciplines and fields. Covering key topics such as diversity, teacher education, and technology integration, this premier reference source is ideal for industry professionals, policymakers, administrators of K-12 education, pre-service teachers, teacher educators, researchers, scholars, academicians, practitioners, instructors, and students.

This book explains how to become a top rate mentor in the modern business world. You will learn how to share your knowledge and experience in a profitable way, both to yourself and your apprentice. Because mentoring is such a flexible and customizable experience, the enthusiastic mentor can take on more than one protege at a time. It is quite possible to have multiple proteges without diluting the quality of the mentoring process, and without making yourself crazy keeping up with them. Some topics covered in this book: discover the benefits of mentoring how to find and select a protege the avenues of communication how to cultivate a relationship when it's time for your protege to go solo and much more Mentoring is one of the oldest and most satisfying pursuits in the history of civilization. Knowledge passed on from person to person has always been perceived as the most valuable, and the most memorable.

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone

Uncle Shelby's Circus chronicles the day to day life of an American G.I. as recalled many years after war at the urging, and with the encouragement of, family members. This war story, unlike so many others, does not get into the political arena or deal with the battlefield trauma as so many others before. Even in a war zone, this "Circus" was found to be amusing to the soldiers of A Company, 62nd Engineer Battalion, and the story highlights how the American soldier can, and does, make the best of the bad situations.

One of the finest books about the origins of West Virginia and its rise to statehood, John Alexander Williams's classic West Virginia: A History is back in print. In his clear style, Williams organizes the tangled strands of West Virginia's past around a few dramatic locations and pivotal events: the battle of Point Pleasant, John Brown's insurrection at Harpers Ferry, the Paint Creek labor movement, the Hawk's Nest and Buffalo Creek disasters. These events serve as introductions to discussions of statehood, war, and industrialization, with Williams always conveying a true feel for the lives of West Virginians and the powerful influence of the land. Highly recommended for students and teachers of West Virginia history and for Mountain State history buffs.

Originally published in 1969, this parable of racial intrigue centers on the killing of an unarmed black youth by Sergeant Carrigan, a white policeman. The murder prompts Eugene Browning, second in command at the Institute for Racial Justice, a civil rights organization, to seek revenge by hiring a professional killer to assassinate Carrigan. Browning enlists the help of an aging Mafia don, who passes the hit to a former terrorist from Israel. This single act of retribution sets in motion a crisis of unprecedented proportions as a band of black militants proceed to launch a violent plan of their own. As the dramatic events unfold, Browning struggles to put his troubled personal and professional life back in order.

This rare book on the "Hollow Earth" theory was originally published in 1908 by Willis George Emerson, who relates the adventures of one Olaf Jansen, a Norwegian seafarer. His eloquent story of a land beyond the North pole was only one of many in its time. Many of the modern-day "polar myth" theories can trace their origins to these incredible journeys.

Jansen claimed that the northern aperture, intake or hole, so to speak, is about 1,400 miles across. He also reports that this area is inhabited by a race of tall human-looking beings who, he claims, were driven out of the Garden of Eden, and who brought their traditional history with them.

Join this adventure through the northern passage to a land that time has forgotten; to a land of gold and splendor; to a land that has yet to be "officially" discovered.