Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of high-quality services. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change.

This new edition has been extensively revised and updated, and includes many new case studies and examples, as well as a new chapter on motivation. It covers topics such as:

• interorganisational and interprofessional working
• leadership
• responding to the needs of service users
• the service environment
• accountability and risk
• working with a budget
• standards and quality
• managing change.

The authors explore how managers can make a real and positive difference to the work of organisations providing health and social care. They consider what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high-quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation.

Managing in Health and Social Care is a practical textbook for students of management in health and social care, whether at undergraduate or postgraduate level. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.

The first edition of this book was published in association with The Open University for the Managing Education Scheme by Open Learning (MESOL)

Contents:
Part One: Managers in the Frontline 1. Days in the Life Managers' Diaries 2. Mental Health Service Users as Managers 3. Involving Service Users in Management: Citizenship, Access and Support 4. Consultation: Plan of Action or Management Exercise? 5. Reflections on Team and Management Consultation 6. Working With and Being Managed by the Larger Organisation 7. Managing Unpaid Workers 8. Whistleblowing: Public Concern at Work 9. Managing Loss in Care Homes 10. Managers Talk 11. What Do We Want form Social Care Managers? Aspirations and Realities 12. Messages for Mangers: The Dilemmas of Means-Testing Part Two: Managing to Care 13. The Quest for Quality: Reflecting on the Modernising Agenda 14. Participatory Management in a Public Child Welfare Agency: A Key to Effective Change 15. Remember My Messages: The Experiences and Views of 2000 Children in Public Care in the UK 16. Child Poverty, Opportunities and Quality of Life 17. Community Care and Independence: Self-Sufficiency or Empowerment 18. Virtues and Values 19. We Mustn't Judge People But': Staff Dilemmas in Dealing with Racial Harassment Amongst Hospice Service Users 20. The Contribution of Research Findings to Practice Change 21. Towards Ecological Understanding of Occupational Stress Part Three: Managing in Changing Contexts 22. The Last Years of the Workhouse, 1930-1965 23. Doing the Right Thing? Managerialism and Social Welfare 24. Whither Welfare Professionalism? 25. Professionals as Managers Across the Public Sector 26. Supervising Professional Work under New Public Management: Evidence from an 'Invisible Trade' 27. In Pursuit of Inter-Agency Collaboration in the Public Sector: What is the Contribution of Theory and Research? 28. The Environment of Collaborative Care 29. Contributing as a Manager 30. Identifying and Implementing Pathways for Organizational Change - Using the Framework for the Assessment of Children in Need and their Families as a Case Example 31. Social Work Management - A Systems Case Study Part Four: Managing for a Learning and Developing Organisation 32. Extract from 'Handling the Wicked Issues' 33. Managing Social Anxieties in Public Sector Organisations 34. The Managers' Job: Folklore and Fact 35. The Role of Leadership in the Modernization and Improvement of Public Services 36. The Supervision Partnership: A Whole Greater than the Sum of its Parts 37. Child Protection and the Media: Lessons for the Last Three Decades 38 An Evaluation of the Use of Information Technology in Child Care Services and its Implications for the Education and Training of Social Workers 39. Becoming a Learning Organisation: A Social Work Example

'Policy work' is increasingly conducted by public managers at different levels of seniority, and in a variety of settings. This significant collection of readings focuses on the discussion of how policy work happens, whether that involves bringing a policy-making process to fruition or the implementation of policy. The ideas included here draw on many different academic disciplines including economics, political science, social policy, international relations, organizational behaviour and psychology. The book is divided into four key sections, each with an introduction by the editors, covering: understanding policy processes governance contexts instruments and discourses leadership in policy work. This key text equips the reader with the fundamental knowledge and the essential ability required to critically analyze the key theoretical, conceptual and operational approaches to the development and management of public policy. Containing timeless papers that are the building blocks of understanding public policy, this important volume allows the reader to analyze new issues in appropriate contexts and one's own setting.

'Policy work' is increasingly conducted by public managers at different levels of seniority, and in a variety of settings. This significant collection of readings focuses on the discussion of how policy work happens, whether that involves bringing a policy-making process to fruition or the implementation of policy. The ideas included here draw on many different academic disciplines including economics, political science, social policy, international relations, organizational behaviour and psychology. The book is divided into four key sections, each with an introduction by the editors, covering: understanding policy processes governance contexts instruments and discourses leadership in policy work. This key text equips the reader with the fundamental knowledge and the essential ability required to critically analyze the key theoretical, conceptual and operational approaches to the development and management of public policy. Containing timeless papers that are the building blocks of understanding public policy, this important volume allows the reader to analyze new issues in appropriate contexts and one's own setting.

This Reader includes material relevant to everyone involved in developing new relationships in health and social care. Alongside articles on social care as traditionally conceived, it offers articles from a wide variety of settings, including those in health and education. It brings together classic management texts and material with a management focus, providing a stimulating range of perspectives on the manager's role. In the management of something as complex as care, this must involve:
* listening to service users
* maintaining professional values
* enabling participation
* facilitating learning.
The Managing Care Reader reflects these imperatives as it focuses in on the experience of being in the front line. In four parts, it looks at how managers experience what they do, their managerial responsibilities, the key professional issues, and the importance of the organisational environment. It offers a rich resource for all those undertaking management courses or moving into frontline management roles in the new world of social care.

Rethinking the Region argues that regions are not simply bounded spaces on a map. This book uses unique research of England during the 1980s to show how regions are made and unmade by social processes. The book examines how new lines of division both social and geographical were laid down as free-market growth and reconstructed this are as a `neo-liberal' region.
The authors argue that a more balanced form of growth is possible - within and between regions as well as between social groups. This book shows that to grasp the complexities of growth we must rethink `the region' in time as well as in space.

Regions are not simply bounded spaces on a map, this book argues. Using research of England during the 1980s to show how regions are made and unmade by social processes, it examines how lines of division, both social and geographical, were laid down as free-market growth and re-constructed as a "neo-liberal region". The authors argue that a more balanced form of growth is possible - within and between regions as well as between social groups. This book aims to show that to grasp the complexities of growth we must re-think "the region" in time as well as in space.

Managing in Health and Social Care is about developing skills to manage and improve health and social care services. The focus throughout is on the role that a manager can play in ensuring effective delivery of high-quality services. Examples from social care and health settings are used to illustrate techniques for managing people, resources, information, projects and change.

This new edition has been extensively revised and updated, and includes many new case studies and examples, as well as a new chapter on motivation. It covers topics such as:

• interorganisational and interprofessional working
• leadership
• responding to the needs of service users
• the service environment
• accountability and risk
• working with a budget
• standards and quality
• managing change.

The authors explore how managers can make a real and positive difference to the work of organisations providing health and social care. They consider what effectiveness means in managing care services, the values that underpin the services, the roles of leaders and managers in developing high-quality service provision, and the necessary skills and systems to enable service users to contribute to planning and evaluation.

Managing in Health and Social Care is a practical textbook for students of management in health and social care, whether at undergraduate or postgraduate level. It includes case studies with textual commentary to reinforce learning, activities, key references and clear explanations of essential management tools and concepts.

The first edition of this book was published in association with The Open University for the Managing Education Scheme by Open Learning (MESOL)