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The Call Center Handbook - The Complete Guide to Starting, Running and Improving Your Call Center (Paperback, 4th edition):... The Call Center Handbook - The Complete Guide to Starting, Running and Improving Your Call Center (Paperback, 4th edition)
Keith Dawson
R1,469 Discovery Miles 14 690 Ships in 12 - 19 working days

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. "The Call Center Handbook" is a complete guide to starting, running, and im Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

Call Center Savvy - How to Position Your Call Center for the Business Challenges of the 21st Century (Paperback): Keith Dawson Call Center Savvy - How to Position Your Call Center for the Business Challenges of the 21st Century (Paperback)
Keith Dawson
R953 Discovery Miles 9 530 Ships in 12 - 19 working days

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy.;
A call center is not just the technology, or the people, or the customers; it's all three, and more. It's the core of a business's customer relationship strategy. This book can help the smart call center manager position his center for long-term success

Call Center Savvy - How to Position Your Call Center for the Business Challenges of the 21st Century (Hardcover): Keith Dawson Call Center Savvy - How to Position Your Call Center for the Business Challenges of the 21st Century (Hardcover)
Keith Dawson
R5,528 Discovery Miles 55 280 Ships in 12 - 19 working days

It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the future holds. How new technologies will affect operations. How international expansion is changing things. What the role of the Internet will ultimately be. Call Center Savvy can help a smart call center manager position his or her center for long term success. It's about seeing beyond today's problems, to tomorrow's opportunities.It's not enough to know about call center technology; for your center to excel in the 21st Century, you need call center savvy. ;

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