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Books > Business & Economics > Business & management > Sales & marketing > Customer services
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The Call Center Handbook - The Complete Guide to Starting, Running and Improving Your Call Center (Paperback, 4th edition)
Loot Price: R1,358
Discovery Miles 13 580
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The Call Center Handbook - The Complete Guide to Starting, Running and Improving Your Call Center (Paperback, 4th edition)
Series: CMP Telecom & Networks
Expected to ship within 12 - 17 working days
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Need to know how to buy a phone switch for your call center? How to
measure the productivity of agents? How to choose from two cities
that both want your center? No problem. "The Call Center Handbook"
is a complete guide to starting, running, and im Establish and
operate an efficient call center with this authoritative guide that
covers everything from choosing the best site and buying the right
equipment to managing agents, monitoring productivity, and
enhancing customer relationships.
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