The Call Center Handbook - The Complete Guide to Starting, Running and Improving Your Call Center (Paperback, 4th edition)

Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. "The Call Center Handbook" is a complete guide to starting, running, and im Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

General

Imprint:	CMP Books
Country of origin:	United Kingdom
Series:	CMP Telecom & Networks
Release date:	November 2003
First published:	2004
Authors:	Keith Dawson
Dimensions:	229 x 152 x 20mm (L x W x T)
Format:	Paperback
Pages:	283
Edition:	4th edition
ISBN-13:	978-1-57820-305-5
Categories:	Books > Business & Economics > Business & management > E-commerce Books > Computing & IT > Internet > General Books > Business & Economics > Business & management > Sales & marketing > Customer services Books > Business & Economics > Business & management > Office & workplace > Working patterns & practices > General
LSN:	1-57820-305-8
Barcode:	9781578203055

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