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Books > Business & Economics > Business & management > Sales & marketing > Customer services

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The Call Center Handbook - The Complete Guide to Starting, Running and Improving Your Call Center (Paperback, 4th edition) Loot Price: R1,469

Discovery Miles 14 690

Repayment Terms: R138 pm x 12*

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The Call Center Handbook - The Complete Guide to Starting, Running and Improving Your Call Center (Paperback, 4th edition)

Keith Dawson

Series: CMP Telecom & Networks

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Loot Price R1,469 Discovery Miles 14 690 | Repayment Terms: R138 pm x 12*

Expected to ship within 12 - 19 working days

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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. "The Call Center Handbook" is a complete guide to starting, running, and im Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.

General

Imprint:	CMP Books
Country of origin:	United Kingdom
Series:	CMP Telecom & Networks
Release date:	November 2003
First published:	2004
Authors:	Keith Dawson
Dimensions:	229 x 152 x 20mm (L x W x T)
Format:	Paperback
Pages:	283
Edition:	4th edition
ISBN-13:	978-1-57820-305-5
Categories:	Books > Business & Economics > Business & management > E-commerce Books > Computing & IT > Internet > General Books > Business & Economics > Business & management > Sales & marketing > Customer services Books > Business & Economics > Business & management > Office & workplace > Working patterns & practices > General Promotions
LSN:	1-57820-305-8
Barcode:	9781578203055