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This exciting new text fills a gap in the management literature on
organizational change. It presents a balanced view which raises
questions about the imperative of change, whose interests are being
served, how change programs impact employees, and why organizations
continually engage in such programs. The authors provide an
overview of: change management literature; types of change
techniques over time (i.e. TQM, BPR, Balanced Scorecard, Six Sigma,
etc.); the role of management gurus in the rise and fall of
management fashions; the impact of organizational change on
organizational members; ways to understand organizational
resistance; and ways to use this understanding to overcome
resistance.
This exciting new text fills a gap in the management literature on
organizational change. It presents a balanced view which raises
questions about the imperative of change, whose interests are being
served, how change programs impact employees, and why organizations
continually engage in such programs. The authors provide an
overview of: change management literature; types of change
techniques over time (i.e. TQM, BPR, Balanced Scorecard, Six Sigma,
etc.); the role of management gurus in the rise and fall of
management fashions; the impact of organizational change on
organizational members; ways to understand organizational
resistance; and ways to use this understanding to overcome
resistance.
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