This volume presents the proceedings of the 11th International Conference on the Design of Cooperative Systems (COOP 2014). The conference is a venue for multidisciplinary research contributing to the design, assessment and analysis of cooperative systems and their integration in organizations, public venues, and everyday life. COOP emerged from the European tradition of Computer Supported Cooperative Work (CSCW) and Cognitive Ergonomics as practiced in France. These proceedings are a collection of 28 papers reflecting the variety of research activities in the field, as well as an increasing interest in investigating the use and design of ICT in all aspects of everyday life and society, and not merely in the workplace. The papers represent a variety of research topics, from healthcare to sustainable mobility to disaster response, in settings from all over the world. For the first time, the proceedings include papers presented in an Early-Career Researchers Track which was organized in order to give young researchers the opportunity to discuss their work with an international community. This collection of papers provides a picture of new developments and classic topics of research around cooperative systems, based on the principle that a deep knowledge of cooperative practices is a key to understanding technology impacts and producing quality designs. The articles presented will appeal to researchers and practitioners alike, as they combine an understanding of the nature of work with the possibilities offered by novel digital technologies.

This volume presents the proceedings of ECSCW 2013, the 13th European Conference on Computer Supported Cooperative Work. Each conference offers an occasion to critically review our research field, which has been multidisciplinary and committed to high scientific standards, both theoretical and methodological, from its beginning. The papers this year focus on work and the enterprise as well as on the challenges of involving citizens, patients, etc. into collaborative settings. The papers embrace new theories, and discuss known ones. They contribute to the discussions on the blurring boundaries between home and work and on the ways we think about and study work. They introduce recent and emergent technologies, and study known social and collaborative technologies. With contributions from all over the world, the papers in interesting ways help focus on the European perspective in our community. The 15 papers selected for this conference deal with and reflect the lively debate currently ongoing in our field of research.

This volume presents the proceedings of ECSCW'09, the 11th European Conference on Computer Supported Cooperative Work. Each conference offers an occasion to critically review our research field, which has been multidisciplinary and committed to high scientific standards, both theoretical and methodological, from its beginning. These proceedings represent discussions and contributions to ongoing challenges. One challenge comes from emerging new technologies connected to 'social computing', gaming, as well as applications supporting citizen participation in their communities. As boundaries between home and work erode with the increased movement of work into home environments, and new applications further blur the once separate conceptions of work and leisure, our intellectual community faces challenges in the ways we think about and study work. Other challenges result from transformations of the world of work itself and the role of IT in these. They have been taken up in in-depth studies of design practice, software development, and manufacturing, as well as in the growing body of research on health care contexts and applications. Finally, there is the question of what is the European perspective in our community and whether it is worthwhile to anchor our research more firmly in such a perspective. Of high relevance to our field is the strong grounding of technology development in an understanding of human activity.

The nineteen full papers, four short papers and one discussion paper selected for this conference deal with and reflect on some of these challenges, thus representing the lively debate currently ongoing in our field of research.

This volume presents the proceedings of ECSCW 2011, the 12th European Conference on Computer Supported Cooperative Work. Each conference offers an occasion to critically review our research field, which has been multidisciplinary and committed to high scientific standards, both theoretical and methodological, from its beginning. The papers this year focus on work and the enterprise as well as on the challenges of involving citizens, patients, etc. into collaborative settings. The papers embrace new theories, and discuss known ones. They contribute to the discussions on the blurring boundaries between home and work and on the ways we think about and study work. They introduce recent and emergent technologies, and study known social and collaborative technologies, such as wikis and video messages. Classical settings in computer supported cooperative work, e.g. meetings and standardization are also looked upon anew. With contributions from all over the world, the papers in interesting ways help focus on the European perspective in our community. The 22 papers selected for this conference deal with and reflect the lively debate currently ongoing in our field of research.

Digital Approaches to Inclusion and Participation in Cultural Heritage brings together best examples and practices of digital and interactive approaches and platforms from a number of projects based in European countries to foster social inclusion and participation in heritage and culture. It engages with ongoing debates on the role of culture and heritage in contemporary society relating to inclusion and exclusion, openness, access, and bottom-up participation. The contributions address key themes such as the engagement of marginalised communities, the opening of debates and new interpretations around socially and historically contested heritages, and the way in which digital technologies may foster more inclusive cultural heritage practices. They will also showcase examples of work that can inspire reflection, further research, and also practice for readers such as practice-focused researchers in both HCI and design. Indeed, as well as consolidating the achievements of researchers, the contributions also represent concrete approaches to digital heritage innovation for social inclusion purposes. The book's primary audience is academics, researchers, and students in the fields of cultural heritage, digital heritage, human-computer interaction, digital humanities, and digital media, as well as practitioners in the cultural sector.

Made to Work analyses the conditions of mobile knowledge work (MKW) in contemporary worklives, contrasting and drawing parallels among three highly significant sectors of the Knowledge Economy: academia, information communication technology (ICT) management, and digital creative work. It introduces the concept of 'corollary work' to characterise the elusive work underpinning the configuration of workers, informational, technological, relational and infrastructural resources in (re)producing liveable worklives. It ultimately illuminates the myriad strands of corollary work that enable MKW to take place and contributes to emergent debates on how exploitation, at least in the domain of MKW, can be named, resisted and creatively subverted. In so doing, it opens up a conversation about the complex ways in which contemporary worklives are 'made to work', and about potential interventions to bring about more just worklife conditions in the future.

Cultural heritage communities of interest have increasingly expanded from cultural heritage professionals to volunteers, special interest groups and independent citizen-led initiative groups. Digital technology has also increasingly impacted cultural heritage by affording novel experiences of it - it features in a number of activities for all the aforementioned groups, as well as acting as support for visitors to cultural heritage centres. With different degrees of formality and training, these communities are increasingly defining and taking ownership of what is of value to them, thus reconfiguring the care, communication, interpretation and validation of heritage. Digital technology has played a crucial role in this transformative process. In a fully international context, cultural heritage practitioners, community champions and academics from different fields of study have contributed to this book. Each chapter brings to the fore the multiple relationships between heritage, communities and technologies as a focus of study and reflection in an inclusive way. Contributions touch upon present and future opportunities for technology, as well as participatory design processes with different stakeholders. This book brings together ideas from different disciplines, cultures, methods and goals, to inspire scholars and practitioners involved in community heritage projects.

Made to Work analyses the conditions of mobile knowledge work (MKW) in contemporary worklives, contrasting and drawing parallels among three highly significant sectors of the Knowledge Economy: academia, information communication technology (ICT) management, and digital creative work. It introduces the concept of 'corollary work' to characterise the elusive work underpinning the configuration of workers, informational, technological, relational and infrastructural resources in (re)producing liveable worklives. It ultimately illuminates the myriad strands of corollary work that enable MKW to take place and contributes to emergent debates on how exploitation, at least in the domain of MKW, can be named, resisted and creatively subverted. In so doing, it opens up a conversation about the complex ways in which contemporary worklives are 'made to work', and about potential interventions to bring about more just worklife conditions in the future.

This volume presents the proceedings of the 11th International Conference on the Design of Cooperative Systems (COOP 2014). The conference is a venue for multidisciplinary research contributing to the design, assessment and analysis of cooperative systems and their integration in organizations, public venues, and everyday life. COOP emerged from the European tradition of Computer Supported Cooperative Work (CSCW) and Cognitive Ergonomics as practiced in France.    These proceedings are a collection of 28 papers reflecting the variety of research activities in the field, as well as an increasing interest in investigating the use and design of ICT in all aspects of everyday life and society, and not merely in the workplace. The papers represent a variety of research topics, from healthcare to sustainable mobility to disaster response, in settings from all over the world. For the first time, the proceedings include papers presented in an Early-Career Researchers Track which was organized in order to give young researchers the opportunity to discuss their work with an international community.   This collection of papers provides a picture of new developments and classic topics of research around cooperative systems, based on the principle that a deep knowledge of cooperative practices is a key to understanding technology impacts and producing quality designs. The articles presented will appeal to researchers and practitioners alike, as they combine an understanding of the nature of work with the possibilities offered by novel digital technologies.  

This volume presents the proceedings of ECSCW 2013, the 13th European Conference on Computer Supported Cooperative Work. Each conference offers an occasion to critically review our research field, which has been multidisciplinary and committed to high scientific standards, both theoretical and methodological, from its beginning. The papers this year focus on work and the enterprise as well as on the challenges of involving citizens, patients, etc. into collaborative settings. The papers embrace new theories, and discuss known ones. They contribute to the discussions on the blurring boundaries between home and work and on the ways we think about and study work. They introduce recent and emergent technologies, and study known social and collaborative technologies. With contributions from all over the world, the papers in interesting ways help focus on the European perspective in our community. The 15 papers selected for this conference deal with and reflect the lively debate currently ongoing in our field of research.

This volume presents the proceedings of ECSCW'09, the 11th European Conference on Computer Supported Cooperative Work. Each conference offers an occasion to critically review our research field, which has been multidisciplinary and committed to high scientific standards, both theoretical and methodological, from its beginning. These proceedings represent discussions and contributions to ongoing challenges. One challenge comes from emerging new technologies connected to 'social computing', gaming, as well as applications supporting citizen participation in their communities. As boundaries between home and work erode with the increased movement of work into home environments, and new applications further blur the once separate conceptions of work and leisure, our intellectual community faces challenges in the ways we think about and study work. Other challenges result from transformations of the world of work itself and the role of IT in these. They have been taken up in in-depth studies of design practice, software development, and manufacturing, as well as in the growing body of research on health care contexts and applications. Finally, there is the question of what is the European perspective in our community and whether it is worthwhile to anchor our research more firmly in such a perspective. Of high relevance to our field is the strong grounding of technology development in an understanding of human activity. The nineteen full papers, four short papers and one discussion paper selected for this conference deal with and reflect on some of these challenges, thus representing the lively debate currently ongoing in our field of research.

This volume presents the proceedings of ECSCW 2011, the 12th European Conference on Computer Supported Cooperative Work. Each conference offers an occasion to critically review our research field, which has been multidisciplinary and committed to high scientific standards, both theoretical and methodological, from its beginning. The papers this year focus on work and the enterprise as well as on the challenges of involving citizens, patients, etc. into collaborative settings. The papers embrace new theories, and discuss known ones. They contribute to the discussions on the blurring boundaries between home and work and on the ways we think about and study work. They introduce recent and emergent technologies, and study known social and collaborative technologies, such as wikis and video messages. Classical settings in computer supported cooperative work, e.g. meetings and standardization are also looked upon anew. With contributions from all over the world, the papers in interesting ways help focus on the European perspective in our community. The 22 papers selected for this conference deal with and reflect the lively debate currently ongoing in our field of research.

Cultural heritage communities of interest have increasingly expanded from cultural heritage professionals to volunteers, special interest groups and independent citizen-led initiative groups. Digital technology has also increasingly impacted cultural heritage by affording novel experiences of it - it features in a number of activities for all the aforementioned groups, as well as acting as support for visitors to cultural heritage centres. With different degrees of formality and training, these communities are increasingly defining and taking ownership of what is of value to them, thus reconfiguring the care, communication, interpretation and validation of heritage. Digital technology has played a crucial role in this transformative process. In a fully international context, cultural heritage practitioners, community champions and academics from different fields of study have contributed to this book. Each chapter brings to the fore the multiple relationships between heritage, communities and technologies as a focus of study and reflection in an inclusive way. Contributions touch upon present and future opportunities for technology, as well as participatory design processes with different stakeholders. This book brings together ideas from different disciplines, cultures, methods and goals, to inspire scholars and practitioners involved in community heritage projects.

Museums have been a domain of study and design intervention for Human-Computer Interaction (HCI) for several decades. However, while resources providing overviews on the key issues in the scholarship have been produced in the fields of museum and visitor studies, no such resource as yet existed within HCI. This book fills this gap and covers key issues regarding the study and design of HCIs in museums. Through an on-site focus, the book examines how digital interactive technologies impact and shape galleries, exhibitions, and their visitors. It consolidates the body of work in HCI conducted in the heritage field and integrates it with insights from related fields and from digital heritage practice. Processes of HCI design and evaluation approaches for museums are also discussed. This book draws from the authors' extensive knowledge of case studies as well as from their own work to provide examples, reflections, and illustrations of relevant concepts and problems. This book is designed for students and early career researchers in HCI or Interaction Design, for more seasoned investigators who might approach the museum domain for the first time, and for researchers and practitioners in related fields such as heritage and museum studies or visitor studies. Designers who might wish to understand the HCI perspective on visitor-facing interactive technologies may also find this book useful.