This comprehensive Research Handbook reflects the latest research breakthroughs and practices in services management. Addressing services management from a broader strategic perspective, it delves into the key issues of analytics and service robots, and their potential impact. Edited by the late Mark M. Davis, it represents an early foray into the new frontier of services management and provides insights into the future of the field. Drawing together expert service researchers, the Research Handbook begins with an analysis of service strategy and operations management, before moving on to explore service innovation and design, serving customers, healthcare services and artificial intelligence in service. Chapters explore a wide range of topics including scarcity strategies, perceived justice in services, the role of culture and religion in service provision, and the implications of Covid-19 on healthcare service operations. The book concludes with a reflection on the fourth industrial revolution that is occurring now and the understanding of services in an era of advanced technologies. Addressing emerging challenges and opportunities, this Research Handbook will be critical reading for scholars and advanced students of services management and information systems. It will also be beneficial for practitioners and business managers in service industries.

Having spent many years teaching and inspiring others, Rachel M Davis has fulfilled one of her ambitions as a professional musician, with the worldwide release of her first CD of moving and original solo piano music called 'Dreamcatcher'. Recorded on a Steinway piano under studio conditions Rachel has produced an incredibly beautiful sound. Working with a team of recording specialists, the production is truly world class and has been described as 'The type of music that makes you wish you kept up those piano lessons...' The CD and the book of sheet music will be of enormous interest to a broad section of classical and popular music lovers with a style reminiscent of Enya (Orinoco Flo) Andrew Lloyd-Webber (Phantom of the Opera), Einaudi, and John Barry(Dances with Wolves). You can listen to samples of all 10 tracks at www.rachelmdavis.co.uk where you can also find links to buy the CD and sheet music or download the tracks from digital music sites like iTunes or Amazon.

Complete introduction to forensic psychology and understanding psychology's expanding influence on the study of law, crime, and criminality Highlighting the often-sizable gap between media myths surrounding forensic practice and reality, Forensic Psychology presents a broad range of topics within the field, including detailed treatments of the causes of crime, investigative methods, the trial process, and interventions with different types of offenders and offenses. To aid in reader comprehension, this Fourth Edition is supplemented with additional online resource materials, including related links, multiple choice questions, and PowerPoint slides. Authored by a wide range of experienced forensic psychology professionals and drawing on a wealth of experience from leading researchers and practitioners, Forensic Psychology includes information on: Pyschological approaches to understanding crime and developmental and psychological theories of offending  Contributions of neuroscience in understanding risk factors for offending and effects of interpersonal crime on victims Eyewitness evidence, psychopathy, interviewing winesses and suspects, detecting deception, and offender profiling and crime linkage Interpersonal violence and stalking, judicial processes, safeguarding vulnerable witnesses, criminal responsibilities, and the role of the expert witness  Rehabilitation of offenders, risk assessment, treating dangerous offenders, and interventions with female offenders and offenders with intellectual disabilities With comprehensive coverage of the subject and its many important intricacies, the Fourth Edition of Forensic Psychology is essential reading for undergraduates' first encounter with the subject area and is also an excellent introduction for more specialized postgraduate courses.

Believers know that when we die we enter heaven and will spend eternity there with God and the saints who have gone before us. But what actually happens in heaven? What are we going to be doing there? Won't it get boring at some point? According to Scripture, a large part of our experience of heaven will be a continual revealing of God's glory. Not just his glory in the moment, but during all of time. The mysteries of providence, the hidden movements of God throughout history, and the forgotten and unnoted works of even the most obscure of God's people will be unveiled so that we can see how wise, loving, gracious, and powerful our God is. And though we will experience perfection in heaven, we will never be omniscient, which means we will always be learning more about God's glory, inspiring us to return joyful praise and thanksgiving. If your vision of heaven has been limited to clouds and harps and angels, it's time to expand that view with the truth found in this biblically based look at the afterlife.

Through his years of experience in extended Scripture memorization, Andrew M. Davis helps readers commit to studying God’s word so they may grow in holiness, resist temptation, and share the gospel with lost people.

One box of chemicals mistaken for another. Ingredients intended to be life-sustaining are instead life-taking. Families in shock, healthcare providers reeling and fingers starting to point. A large healthcare system's reputation hangs in the balance while decisions need to be made, quickly. More questions than answers. People have to be held accountable - does this mean they get fired? Should the media and therefore the public be informed? What are family members and the providers involved feeling? When the dust settles, will remaining patients be more safe or less safe? In this provocative true story of tragedy, the authors recount the journey travelled and what was learned by, at the time, Canada's largest fully integrated health region. They weave this story together with the theory about why things fall apart and how to put them back together again. Building on the writings and wisdom of James Reason and other experts, the book explores new ways of thinking about Just Culture, and what this would mean for patients and family members, in addition to healthcare providers. With afterwords by two of the major players in this story, the authors make a compelling case that Just Culture is as much about fairness and healing as it is about supporting a safety culture.

Research on applied memory is one of the most active, interesting and vibrant areas in experimental psychology today. This book provides descriptions of cutting-edge research and applies them to three key areas of contemporary investigation: education, the law and neuroscience. In the area of education, findings from the study of memory are described which could have a major impact on testing practice, revision techniques for examinations and teaching basic literacy and numeracy. In applications to the law, recent findings shed new light on the dynamics of child abuse investigations, the status of traumatic memories recovered after long delays and a further challenge for the eyewitness: change blindness. Finally, in neuroscience, contributions cover the frightening question of whether patients can remember incidents during surgical operations under anaesthetic, the unexpected impact of handedness and rapid eye movements on memory proficiency and the status of deja vu: mystical experience or memory error? These accounts of recent research on applied memory have been written by leading experts in the field from both Europe and America, with the non-specialist in mind. They will interest students who wish to extend their reading beyond core material in cognitive psychology, graduates on more specialised courses in education, forensics and neuropsychology, and all those who wish to enrich their knowledge of the contemporary frontiers of applied memory research.

Introducing Communication Research: Paths of Inquiry teaches students the basics of communication research in an accessible manner by using interesting real-world examples, engaging application exercises, and up-to-date resources. Best-selling author Donald Treadwell and new co-author Andrea Davis guide readers through the process of conducting communication research and presenting findings for scholarly, professional, news/media, and web audiences. New & Key Features New vignettes introduce a theoretical or methodological topic using language and contexts that students new to research can easily comprehend. New and updated content includes: "First Decisions": expanded discussion of basic research perspectives, worldviews, communication metatheories, and communication research traditions. Bibliographic research: new content on identifying and assessing fake news. Survey methodology: new content on "big data" and surveys. Application exercises help students learn to make decisions about research practice. Ethics panels with questions facilitate discussion of research ethics in practice.

'A perfect blend of cutting-edge science and compelling storytelling. Daniel Davis has a rare knack for making complex science comprehensible and thrilling' BILL BRYSON Welcome to a revolution in the science of you. Recent and dramatic breakthroughs in our understanding of the body will profoundly change the experience of being human in the coming century. Already they are opening up boundary-breaking possibilities for intervention at every level, from our brains and genes to our microbiomes and immune systems. These will confer unprecedented powers over health, childhood development, our cognitive and physical abilities, and affect every aspect of how we live our lives and think about ourselves. As the secrets of our bodies are revealed, we all will face previously unthinkable choices with consequences we have yet to understand. Imagine knowing years in advance the precise likelihood of developing specific cancers, thanks to a bespoke understanding of every cell in your body; following a diet and health regime tailored to your microbiome; continuous monitoring of your body's workings and well-being; taking drugs that improve your cognition and help to acquire new skills; manipulating the genes of your unborn children to eliminate disease or even enhance their capabilities. Written by an award-winning scientist at the forefront of this work, The Secret Body shows how these radical and disconcerting possibilities have been made real thanks to the ingenious technologies and decades-long collaborations of scientists worldwide. A gripping drama of discovery and a landmark account of this dawning revolution, it presents a vision of the human body of dizzying complexity, wonder and possibility. 'A beautifully rendered picture of the startling new discoveries in human biology which are radically altering our understanding of how we function and what our future holds' BRIAN COX 'An extraordinary journey that reveals the magnificence, intricacy and beauty of the human body, fundamentally changing the way we see ourselves. Masterful' ALICE ROBERTS

One box of chemicals mistaken for another. Ingredients intended to be life-sustaining are instead life-taking. Families in shock, healthcare providers reeling and fingers starting to point. A large healthcare system's reputation hangs in the balance while decisions need to be made, quickly. More questions than answers. People have to be held accountable - does this mean they get fired? Should the media and therefore the public be informed? What are family members and the providers involved feeling? When the dust settles, will remaining patients be more safe or less safe? In this provocative true story of tragedy, the authors recount the journey travelled and what was learned by, at the time, Canada's largest fully integrated health region. They weave this story together with the theory about why things fall apart and how to put them back together again. Building on the writings and wisdom of James Reason and other experts, the book explores new ways of thinking about Just Culture, and what this would mean for patients and family members, in addition to healthcare providers. With afterwords by two of the major players in this story, the authors make a compelling case that Just Culture is as much about fairness and healing as it is about supporting a safety culture.

This classic and invaluable reference handbook, written for sex researchers and their students, has now been completely revised in a new, fourth edition. It remains the only easy and efficient way for researchers to learn about, evaluate, and compare instruments that have previously been used in sex research.

It may surprise modern Christians that our current problems with discontentedness are anything but new. In 1643, Puritan pastor Jeremiah Burroughs wrote a work titled "The Rare Jewel of Christian Contentment" that has as much resonance in our day as it did in his. Now pastor and author Andrew M. Davis helps contemporary Christians rediscover the remarkable truths found in this largely forgotten work. With powerful new illustrations and a keen sense of all that makes modern Christians restless, Davis challenges readers to confront the sources of discontent in their lives and embrace Paul's teaching on contentment in all circumstances. He gives special attention to maintaining contentment through poverty and prosperity, as well as in our marriages, and offers tips on teaching children how to be content in an age of smartphones and social media.

This essential volume explores the vital role of communication in the aging process and how this varies for different social groups and cultural communities. It reveals how communication can empower people in the process of aging, and that how we communicate about age is critically important to - and is at the heart of - aging successfully. Giles et al. confront the uncertainty and negativity surrounding "aging" - a process with which we all have to cope - by expertly placing communication at the core of the process. They address the need to avoid negative language, discuss the lifespan as an evolving adventure, and introduce a new theory of successful aging - the communication ecology model of successful aging (CEMSA). They explore the research on key topics including: age stereotypes, age identities, and messages of ageism; the role of culture, gender, ethnicity, and being a member of marginalized groups; the ingredients of intergenerational communication; depiction of aging and youth in the media; and how and why talk about death and dying can be instrumental in promoting control over life's demands. Communication for Successful Aging is essential reading for graduate students of psychology, human development, gerontology, and communication, scholars in the social sciences, and all of us concerned with this complex academic and highly personal topic.

This essential volume explores the vital role of communication in the aging process and how this varies for different social groups and cultural communities. It reveals how communication can empower people in the process of aging, and that how we communicate about age is critically important to - and is at the heart of - aging successfully. Giles et al. confront the uncertainty and negativity surrounding "aging" - a process with which we all have to cope - by expertly placing communication at the core of the process. They address the need to avoid negative language, discuss the lifespan as an evolving adventure, and introduce a new theory of successful aging - the communication ecology model of successful aging (CEMSA). They explore the research on key topics including: age stereotypes, age identities, and messages of ageism; the role of culture, gender, ethnicity, and being a member of marginalized groups; the ingredients of intergenerational communication; depiction of aging and youth in the media; and how and why talk about death and dying can be instrumental in promoting control over life's demands. Communication for Successful Aging is essential reading for graduate students of psychology, human development, gerontology, and communication, scholars in the social sciences, and all of us concerned with this complex academic and highly personal topic.

Church health is measured by more than just numbers, but declining membership is often a key symptom of a church in crisis. The pastor of a dying church doesn't need to be told it is dying; he needs to find the way forward--and he needs hope. Author and pastor Andrew Davis offers readers the lessons he's learned in his own journey of leading church transformation, including - keeping Christ's ownership of the church central - being humble - choosing your battles wisely - empowering godly men to join in leadership - making prayer a priority - focusing on the Word - and more Church decline is not inevitable. Revitalize gives pastors the spiritual support they long for and the practical advice they need to turn their churches around and position them for greater health in the future.

Noise and distortion that degrade the quality of speech signals can come from any number of sources. The technology and techniques for dealing with noise are almost as numerous, but it is only recently, with the development of inexpensive digital signal processing hardware, that the implementation of the technology has become practical.

Noise Reduction in Speech Applications provides a comprehensive introduction to modern techniques for removing or reducing background noise from a range of speech-related applications. Self-contained, it starts with a tutorial-style chapter of background material, then focuses on system aspects, digital algorithms, and implementation. The final section explores a variety of applications and demonstrates to potential users of the technology the results possible with the noise reduction techniques presented.

The book offers chapters contributed by international experts, a practical, systems approach, and numerous references. For electrical, acoustics, signal processing, communications, and bioengineers, Noise Reduction in Speech Applications is a valuable resource that shows you how to decide whether noise reduction will solve problems in your own systems and how to make the best use of the technologies available.

Underpinned by a rights-based approach, this essential text critically analyses the theory and practice of children and young people's nursing from several perspectives - public health, acute and community based care, education and research. Chapters address the clinical, legal, ethical, political and professional issues and controversies which impact on the care delivered to children, young people and their families both nationally and internationally. This new edition continues to promote reflection and critical thinking about the practice of children's nursing and professional development.

When can contexts and diversity be resources, rather than risks, for children's developmental pathways? Scholars, policy makers, and practitioners increasingly realize that middle childhood matters as a time when children's pathways diverge, as they meet new and overlapping contexts they must navigate on their way to adolescence and adulthood. This volume shines new light on this important transition by tracing how these contexts -- cultural, economic, historical, political, and social -- can support or undermine children's pathways, and how children's own actions and the actions of those around them shape these pathways. With a focus on demographic changes taking place in the U.S., the volume also maps how experiences of diversity, reflecting culture, ethnicity, gender, and social class, matter for children's life contexts and options. Chapters by a team of social scientists in the MacArthur Foundation Research Network on Successful Pathways through Middle Childhood present the fruits of ten years of research on these issues with diverse cultural and ethnic communities across the U.S. These include: *a set of models and measures that trace how contexts and diversity evolve and interact over time, with an epilogue that aligns and compares them; *surprising new findings, quantitative and qualitative, with cases showing how children and families shape and are affected by their individual, recreational, institutional, and cultural experiences; and *applications to policy and practice for diverse children and families. The importance of these new models, methods, findings, and applications is the topic of commentaries by distinguished scholars with both U.S. and international perspectives. The book is intended for researchers, practitioners, and policy makers, as well as students in psychology, sociology, and education.

Frequently hailed as one of the greatest defenders of democratic liberalism in postwar Europe, French philosopher, sociologist, and political commentator Raymond Aron (1905--1983) left behind a staggering amount of published work on a remarkably wide range of topics both scholarly and popular. In A Politics of Understanding, Reed M. Davis assesses the originality and consistency of Aron's body of work, drawing a connection between Aron's philosophy of history and three of his abiding interests: the nature of industrial society, international relations theory, and strategic theory.

Davis begins with a brief biography of Aron, known for his skepticism toward political ideologies in the post--World War II era and as an intellectual opponent of Jean-Paul Sartre. After spending three years in Germany in the early 1930s, Aron, a Jew, returned to France in 1933. When war broke out, he fought for a year in the French army and, after the fall of France, escaped to London, where he edited the newspaper of the Free French, La France Libre. He returned to Paris after the war and remained there for the rest of his life, working as a professor and journalist. He wrote an influential political column for Le Figaro for thirty years and authored many books, including The Opium of the Intellectuals (1935), The Algerian Tragedy (1957), and Peace and War (1962).

From World War II onward, Davis shows, Aron sought to construct a science of human action that had as its goal charting the way of human progress in light of two fundamental realities, industrialization and the existence of nuclear weapons. Throughout his long career, he continually asked himself whether human life was becoming better as it became more technologically rationalized and more scientifically advanced. In his close analysis of Aron's thought, Davis carefully describes how Aron fused Max Weber's neo-Kantianism with Edmund Husserl's phenomenology to create an original theory of historical knowledge.

The central theoretical impulse in all of Aron's works, Davis explains, is that of reconciling freedom and necessity. The ways in which Aron attempted to reconcile these two polarities in his earliest writings had a direct bearing on the manner in which he sought to reconcile realism and idealism in his international thought. By attempting to bring reason and necessity into the same loose orbit, Aron tried to construct a theoretical approach to international relations and statecraft that could hold the middle ground between realism and idealism.

Many scholars have simply abandoned efforts to understand the more philosophical dimensions of Aron's thinking because of its technical difficulty. With A Politics of Understanding, Davis provides a concise and clearly written explanation of the basic concepts at work in Aron's philosophy and ties them directly to his later thinking, especially concerning international relations.

Lusi and Davies have provided an excellent reference resource for students and graduates alike. The number of well-defined, relevant and clear images allow quick understanding for anyone interested in the fascial anatomy of the horse. This small book is perfect to have in your bag, allowing the student or clinician to find all the information they need on-site. - Sophie Neasham, final year veterinary student, University of Veterinary Medicine in Kosice, Slovakia Key features: The first book in equine anatomy to illustrate the fascial (soft connective tissue) connections of the equine forelimb. Clear, high-quality images (with reference images included on each page) help readers identify aspects of the limb photographed. A brief introduction to the forelimb musculoskeletal anatomy (with images) helps readers familiarize themselves with muscles and bones portrayed in photographs. Focused discussions highlight the practical applicability of the fascial connections illustrated. Accompanying video clips demonstrate connectivity of the fascial system particular lines of tension. The first of its kind in equine anatomy, this clear, concise anatomical guide illustrates the fascial (soft connective tissue) connections of the equine forelimb. Based on dissections of fresh equine cadaver limbs, it provides a visual map for equine physical therapists, veterinarians and horse riders, helping them to understand how pathologies, injuries, or movement abnormalities of the equine forelimb arise and/or progress from one area of the limb to another. The fascial system is one of the primary systems acted upon by equine physiotherapists and is of increasing interest to horse riders looking to achieve structural integration and balanced movement in their horse. With this in mind, key points in each chapter highlight everyday situations in which knowledge of the fascial system may assist in understanding horse movement and injury. This practically applicable anatomical atlas is the ideal reference for horse owners, body workers and veterinarians alike.

This unique volume explores issues related to working with children who have nonverbal learning disability (NVLD). It examines how a child's psychology - thoughts, feelings, beliefs - affects his or her functioning and learning. In addition, the book addresses how a child's experiences are processed through individual personality, psychology, culture, environment and economic circumstances, and family dynamics. Using these psychological organizing principles, the book describes how to work most effectively with young patients with NVLD. It offers a new model and definition for understanding NVLD, emphasizing its core deficit of visual-spatial processing. In addition, this book addresses efforts to rename NVLD to developmental visual-spatial disorder (DVSD). It describes the 11 possible subtypes as including a primary deficit in visual-spatial processes and impairment in several additional functional domains, including executive functioning, social/emotional deficits, academic achievement, and motor coordination. The book highlights the need for psychologically minded treatment and provides specific intervention guidelines. It details how to conduct the intake process and create a treatment plan and team and offers practical suggestions for working with a patient's family members. In addition, the book addresses the importance of working with a consistent psychological theory, such as control mastery theory (CMT). It describes the Brooklyn Learning Center Model for treating NVLD and offers guidelines for interventions to support patients academically. The book provides a comprehensive approach to the neuropsychological assessment of NVLD as well as examples of visual-spatial, sensory perception, executive functioning, academics, social/emotional deficits and motor coordination interventions, and all forms used to gather information from patients. Key areas of coverage include: Definition of nonverbal learning disability (NVLD). Efforts toward inclusion in the Diagnostic and Statistical Manual (DSM) and for renaming it to a developmental visual-spatial disorder (DVSD) Guide to general diagnostic testing and assessment. Developing a treatment plan and team for NVLD patients. NVLD therapy and tutoring priorities. NVLD and Developmental Visual-Spatial Disorder in Children is an essential reference for clinicians, therapists, and other professionals as well as researchers, professors, and graduate students in school and clinical child psychology, special education, speech-language therapy, developmental psychology, pediatrics, social work as well as all interrelated disciplines.

This book features ten high academically achieving, low-income, inner city students from Newark, New Jersey, who graduated from public high schools at or near the top of their class and continued to excel in college. Using a qualitative research design, the author interviewed the ten students and the person who most influenced their educational progress about what motivated them to achieve at such high levels. Three mutually reinforcing anticipatory images emerged as a common element of their stories. In their own voices, the students describe the anticipatory images they framed, how they developed them, and how they used them to their advantage. Davy advances a theoretical model of the Anticipatory Competent student who continually progresses in the directions of the images projected ahead.

This indispensable book includes three of Che Guevara's most influential essays describing his tactical philosophy of fighting a guerrilla war in Latin America. "Guerrilla Warfare," written in 1960, outlines Guevara's doctrine for guerrilla fighters, especially against Caribbean-style dictatorships. In "Guerrilla Warfare: A Method" (1963) and "Message to the Tricontinental" (1967), Guevara modified some of his earlier tenets. These latter two works move away from his earlier dogmatism, suggesting that Marxist revolution was possible even in purportedly democratic regimes. All three essays reflect his deeply held belief that a small, rural-based guerrilla army could trigger a revolution.

This classic and invaluable reference handbook, written for sex researchers and their students, has now been completely revised in a new, fourth edition. It remains the only easy and efficient way for researchers to learn about, evaluate, and compare instruments that have previously been used in sex research.