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The Quality Improvement Field Guide: Achieving and Maintaining
Value in Your Organization covers the key aspects that quality
professionals must know to attain mastery in their field. After
reading this book, readers will not only gain an understanding of
the key quality improvement concepts, but will gain the practical
insight required to implement them correctly. The book starts with
a brief history of quality and quality management, including the
necessary quality documents. It describes key quality standards,
including ISO 9001:2008, the upcoming ISO 9001:2015, and ISO
9004:2008. Next, it explores quality deployment concepts such as
capturing the voice of the customer, the Kano model, quality
function deployment, and quality policy deployment. SMART goals,
SWOT analysis, and key process indicators are also addressed. The
book covers the seven classic quality tools: flowchart, Ishikawa
diagram, Pareto diagram, scatter diagram, histogram, check sheet,
and run chart. It also identifies the seven new management and
planning tools: affinity diagram, tree diagram, process decision
program chart, matrix diagram, prioritization matrix,
interrelationship digraph, and activity network diagram.Presenting
methods for failure prevention and detection, the text explores
measurement system analysis, gage repeatability and reproducibility
studies, and the basics of maintaining a calibration system. It
examines the various aspects of continuous quality improvement,
complaints management, and the use of 8D reports for reporting on
failures. The book describes the four types of measurement scales
and various measuring devices a quality professional may encounter
and also contains a glossary that explains the basic
quality-related terminology. Describing each quality method with
sufficient detail so that readers can immediately apply them, this
book is an ideal guide for anyone new to the field of quality as
well as experienced qu
Although there are many books on root cause analysis (RCA), most
concentrate on team actions such as brainstorming and using quality
tools to discuss the failure under investigation. These may be
necessary steps during RCA, but authors often fail to mention the
most important member of an RCA team-the failed part. Root Cause
Analysis: A Step-By-Step Guide to Using the Right Tool at the Right
Time provides authoritative guidance on how to empirically
investigate quality failures using scientific method in the form of
cycles of plan-do-check-act (PDCA), supported by the use of quality
tools. Focusing on the use of proven quality tools to empirically
investigate issues, the book starts by describing the theoretical
background behind using the scientific method and quality tools for
RCA. Next, it supplies step-by-step instructions for performing RCA
with the tools discussed in the first section. The book's clear
examples illustrate how to integrate PDCA with the scientific
method and quality tools when investigating real-world quality
failures. This RCA guide provides root cause investigators with a
tool kit for the quick and accurate selection of the appropriate
tool during a root cause investigation. It includes an appendix
with a guide to tool selection based on the intended use of the
tool. There is also an appendix that defines the terminology used
in the book. After reading this book, you will understanding how to
integrate the scientific method, quality tools, and statistics, in
the form of exploratory data analysis, to build a picture of the
actual situation under investigation that will lead you to the true
root cause of an event. The tools and concepts presented in the
text are appropriate for professionals in both the manufacturing
and service industries.
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