The answer is root cause analysis, a process that allows you to find the cause of single events/problems in the workplace. The Root Cause Analysis Handbook presents a walkthrough example that illustrates the method and shows how to implement it. Because poor initial problem definition can (and often does) undermine the problem-solving process, Ammerman places special emphasis on this area to build a solid foundation for effective analysis. He also provides guidance on preparing the final report. The need for clear documentation on dealing with problems makes this book especially valuable for quality managers, engineers, safety managers, and teams implementing the ISO or QS standards. Written in a simple, user-friendly style, you will grasp the core concepts quickly and begin applying them to your work.

This book leads the reader through the process of defining, documenting, and diagnosing workplace problems, in order to act pro-actively before problems arise, as well as coping in the case of unavoidable undesirable situations.

The emphasis is on process rather than exhaustive case studies, while providing a useful practical dimension in a section on interviewing and reporting, balancing out more abstract processes like factor charting. Each topic ends with a self-diagnostic "Pitfalls" section, which readers have found very useful to test their progress, and a collection of forms, tables, and checklists are also provided for further analysis.

Written in an accessible, easy-to-read style, it comes recommended by previous readers who followed the book's methodology.