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If you are a manager anywhere in the world, you are almost
certainly dealing with people of nationalities and cultures
different from your own. In multinational business environments,
communicating effectively with people who have languages, customs,
and expectations different from yours is a necessary skill. If you
are a manager anywhere in the world, you are almost certainly
facing this kind of multicultural situation. This guidebook
explains how to become aware of cultural differences, how to
recognize when cultural differences pose a leadership challenge,
and how to adapt your communication style to enhance your
effectiveness as a manager.
Managing in a multicultural setting can be very challenging.
Culture strongly influences how people behave and how they
understand the behavior of others, and cultures vary in the
behaviors they find proper and acceptable. This report--which
integrates work done by experts in the fields of anthropology,
cross-cultural psychology, and international business management
with CCL's perspective on how executives learn from
experience--describes the cultural values, often unconsciously
held, that underlie work in the U.S. and provides managers in the
U.S. with a structured way of learning about the value preferences
of people from other cultures. Examples drawn from workplaces
around the world aid in applying the framework.
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