This book provides strategic practices for Leaders in the Facility, Real Estate & Property Management Profession. Whether you manage facilities directly, use a service provider or have a landlord, these strategies help you deliver results for your organization and support their core business. Managing Facilities and Real Estate has become increasingly complex. Success requires a broad technical understanding of facilities combined with solid strategic, management and leadership skills to deliver services for your organization and advance your career. This book includes tools to leverage your existing knowledge and skills to improve efficiency, enhance services and reduce costs while demonstrating your value to your organization. The 50 techniques and approaches are grouped in the following strategic areas: Management & Leadership Outsourcing FM Functions Strategic Management Getting Performance Communicating to Influence Customer Service FM Systems Cost and Productivity Procuring Services References & Resources

Stop Thinking Outside The Box. When options are limitless, you'll miss the obvious. Instead, stretch yourself and your staff to find the valuable solutions waiting in the corners. Thinking outside the box doesn't work because we need an anchor or catalyst for our ideas, which are actually provided by the Box. That doesn't mean we can't make the box bigger, but it is always within practical boundaries. At the same time, we have internal filters and limits (the Circle) preventing us from stretching outside our comfort zone to develop ideas and discover solutions that should be obvious. Combining the Box and the Circle shows the corners where ideas are hidden or we haven't reached yet. So, there's no need to try thinking outside of the box when the solutions are within reach. Learn how to Think into the Corners to get results with this unique book.

Writing is about more than conveying information. It's about influencing someone to follow directions, agree with your position, take action or approve your business case. Take what you think you know about writing in your job and turn it on its head. You probably thought it was about being clear and concise so the recipient would understand it. If so, you'd be wrong. If you want to be successful, you need to think about your writing differently - What it's really about is influencing others. You probably learned in high school or college English classes all about how to write, but they rarely focus on how to communicate, much less influence with your communications. Business communications in college is often more about formatting letters, the traditional headings to use' formal structure, numbering, using appendices, numbering, creating technical documents and more. What it doesn't prepare you for is how to use your business writing to influence others, a key skill to being successful manager and climbing the corporate ladder. And, it's not a lot of help in the high tech, fast paced communications world we live in today and communication is simply about conveying information. In fact, the important part of communication isn't just about conveying information, it's making sure the information you convey delivers the results you need. Think about what you write in your job. Do you write procedures? If so, you shouldn't simply want people to understand them, you want them to follow them. That's influence. If you write business cases, you don't want to lay out a clear, logical argument; you want the reader to give you approval - that's influence. If you write letters and emails, it isn't about being readable, with good grammar and accurate spelling. If you think about it, you are always trying to get someone to do something, whether it's agree with you, approve something, or do what you want. Few managers are well equipped for this shift in what writing mean, partly because of what we've been taught in school about writing and the way communication has been defined for us in the past. The first step is to know what you want, then craft your written communication not only to convey information, you need to make sure it influence others. This book gives you the techniques you need to change your writing from simply conveying information to influencing others.

This book provides strategic practices for Leaders in the Facility, Real Estate & Property Management Profession. Whether you manage facilities directly, use a service provider or have a landlord, these strategies help you deliver results for your organization and support their core business. Managing Facilities and Real Estate has become increasingly complex. Success requires a broad technical understanding of facilities combined with solid strategic, management and leadership skills to deliver services for your organization and advance your career. This book includes tools to leverage your existing knowledge and skills to improve efficiency, enhance services and reduce costs while demonstrating your value to your organization. The 50 techniques and approaches are grouped in the following strategic areas: Management & Leadership Outsourcing FM Functions Strategic Management Getting Performance Communicating to Influence Customer Service FM Systems Cost and Productivity Procuring Services References & Resources

Get the strategic techniques you need to change your proposals from simply providing information to delivering clear, concise and compelling proposals that differentiate you from the competition, persuade your client and win more business. Learn from Michel's experience writing winning proposals that resulted in billions of dollars in revenues. Get insider knowledge that's based on his work with buyers developing RFP documents, conducting procurement initiatives, evaluating bid submissions and coaching evaluators. This book includes checklists, tips and over 50 examples that illustrate the techniques and demonstrate the good, the bad and the ugly.