Changes in information technology have created a new and highly volatile environment for modern companies. One of the areas most affected is in crisis management. Companies are more open to hostile or anti-corporate activity, while needing to be responsive in the way they react to the variety of threats which new technology brings. These trends make companies vulnerable in many different ways, and ensure that in future, crises pack more punch, do more damage and do it faster.
The role technology has to play is twofold. It will sometimes be the cause, or used as a weapon to provoke crisis. It is also at the heart of planning for and managing crisis, either to manage or shape information or to expedite management attempts to solve problems and respond quickly, while rebuilding corporate and product reputation.
This book is based on a combination of one author's academic research into the global impact of new technology and the other author's experiences consulting with disaster struck corporations. It will take a broad, accessible approach aimed at analyzing:
* New threats delivered globally and instantly
* Online audiences and influencers who drive crises and issues
* How to build a more resilient crisis-management structure
* Developing communication strategies to protect corporate reputations to survive
* Preparing to cope with outsourcing relations to protect or deal with crisis
Readers interested in crisis management, the management of technology and corporate communications will all find something here to challenge their perspectives and change their practice.

At a time of profound crises around the world, when social justice, peace, democracy and the environment seem under increasing threat, the promise of "a world for all" seems a viable aspiration for education. Ample evidence from many schools today, and dating back throughout the last century, prove that the purpose of educating young people to develop character, compassion, purpose and commitment is integral with the mastery of intellectual skills and life competencies. Schooling, without a doubt, can play a monumental part in the development of the personal values people take with them to the world. Unfortunately, as the saying goes, "if you don't know where you're going, you'll probably get someplace else." Educational policy directions over the last twenty years have veered far away from the important work of educating for humanity. This book makes a powerful appeal to revisit educational purpose in light of what is most fundamental and important to human beings everywhere. The authors address timely issues such as high stakes testing, school choice, and privatization of education in looking beyond these measures to new approaches to educational excellence.

At a time of profound crises around the world, when social justice, peace, democracy and the environment seem under increasing threat, the promise of "a world for all" seems a viable aspiration for education. Ample evidence from many schools today, and dating back throughout the last century, prove that the purpose of educating young people to develop character, compassion, purpose and commitment is integral with the mastery of intellectual skills and life competencies. Schooling, without a doubt, can play a monumental part in the development of the personal values people take with them to the world. Unfortunately, as the saying goes, "if you don't know where you're going, you'll probably get someplace else." Educational policy directions over the last twenty years have veered far away from the important work of educating for humanity. This book makes a powerful appeal to revisit educational purpose in light of what is most fundamental and important to human beings everywhere. The authors address timely issues such as high stakes testing, school choice, and privatization of education in looking beyond these measures to new approaches to educational excellence.

Accelerating global change is generating a volatile, shifting and potent array of risks and threats for business and corporate management. If business is to survive and recover, the authors argue that a major shift is needed that embraces corporate culture, operational planning and the key role of communication in the information revolution. This innovative text meets this challenge head on. It includes informed insights into the implications for strategic planning, management and communications handling for companies facing serious issues and crisis situations in tomorrowa (TM)s corporate world.

With a wide-ranging review of the information and communications revolution, and a forecast of future parameters for planning and execution of crisis management, this book will be invaluable reading for all those involved in the strategic management of technology and corporate communications.

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. The online audio provides valuable listening practice to accompany each unit.