The author divided this book into two parts. In the first part he tries to identify qualitatively the causes of global financial crisis and how the financial crisis educated auditors then he interprets what should be the role of auditing practice to prevent future global crisis. In the second part he describes the importance of internal control system keep in mind its possibilities and dangers based on a case study approach In recent years, the global economy has experienced some corporate collapses, scandals and financial failures stemming from excessive risk taking and irresponsibility by some businesses coupled with many weaknesses in the internal control system of these companies. In recent years, the auditor's responsibility in many countries has been extended from just presenting an opinion regarding an entity to the identification of weaknesses in the internal control system (auditing internal control). The dangers and possibilities of auditing internal control is what this paper is trying to investigate.

Global financial crisis also struck Toyota and resulted in the first loss in fifty years of this company. There is no company without a problem. How fast the problem is solved is what will give a company competitive edge. Toyota is trying to keep up with the customer expectations and for this it is working very hard for quality products. Also to eliminate future problems with Toyota products, the company needs to include every tiny detail of instruction about the usage of the car in the manual given to the customer. Toyotas quality management is more closely link to the continuous improvement school of thought than the deterministic school of thought. The purpose of this research is to analyze the quality efforts made by Toyota and suggest appropriate strategic options to improve their problems."

The aim of this study is to examine the relationship between customers and the telecommunication service provider regarding customer support service. The authors focus on customers support service as a tool of enhancing relationship between customers and telecommunication service provider and to come up with a "best practice" for the customer-support service in the telecom industry The research has been conducted with recent relevant literature from academic viewpoint such as the relationship marketing, customer loyalty, customer dominant logic, customer support service and triggering factors for switching. After reviewing all of literatures authors have adequate knowledge how to enhance and sustain long term relationship with customers. Nearly every literature stipulates from customers perspective business operations for long term relationship. To accomplish research aim, authors conducted with an explorative research approach and with the help of a designed descriptive questionnaire which consist of seventeen close-ended and open-ended questions. The target group was sixteen master level students of Karlstad University.