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The author divided this book into two parts. In the first part he
tries to identify qualitatively the causes of global financial
crisis and how the financial crisis educated auditors then he
interprets what should be the role of auditing practice to prevent
future global crisis. In the second part he describes the
importance of internal control system keep in mind its
possibilities and dangers based on a case study approach In recent
years, the global economy has experienced some corporate collapses,
scandals and financial failures stemming from excessive risk taking
and irresponsibility by some businesses coupled with many
weaknesses in the internal control system of these companies. In
recent years, the auditor's responsibility in many countries has
been extended from just presenting an opinion regarding an entity
to the identification of weaknesses in the internal control system
(auditing internal control). The dangers and possibilities of
auditing internal control is what this paper is trying to
investigate.
Global financial crisis also struck Toyota and resulted in the
first loss in fifty years of this company. There is no company
without a problem. How fast the problem is solved is what will give
a company competitive edge. Toyota is trying to keep up with the
customer expectations and for this it is working very hard for
quality products. Also to eliminate future problems with Toyota
products, the company needs to include every tiny detail of
instruction about the usage of the car in the manual given to the
customer. Toyotas quality management is more closely link to the
continuous improvement school of thought than the deterministic
school of thought. The purpose of this research is to analyze the
quality efforts made by Toyota and suggest appropriate strategic
options to improve their problems."
The aim of this study is to examine the relationship between
customers and the telecommunication service provider regarding
customer support service. The authors focus on customers support
service as a tool of enhancing relationship between customers and
telecommunication service provider and to come up with a "best
practice" for the customer-support service in the telecom industry
The research has been conducted with recent relevant literature
from academic viewpoint such as the relationship marketing,
customer loyalty, customer dominant logic, customer support service
and triggering factors for switching. After reviewing all of
literatures authors have adequate knowledge how to enhance and
sustain long term relationship with customers. Nearly every
literature stipulates from customers perspective business
operations for long term relationship. To accomplish research aim,
authors conducted with an explorative research approach and with
the help of a designed descriptive questionnaire which consist of
seventeen close-ended and open-ended questions. The target group
was sixteen master level students of Karlstad University.
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