Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: * user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook * updated in the light of recent developments such as global distribution systems and the internet * greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment * additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: * Procedural aspects * Dealing with people * Increasing yield * Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

George Washington, Abraham Lincoln, and Franklin Delano Roosevelt are always at the top of presidential rankings. But what about those presidents who consistently appear at or near the bottom of these lists? Based on the insights found in Shakespeare's treatment of two bad kings, Abbott identifies two kinds of bad presidents and examines the case for including eleven in this category. In each case study, from John Tyler to Richard Nixon (and possibly George W. Bush), he finds a tipping point that places them in this unenviable category. Abbott concludes by discussing why we elected these bad presidents in the first place and how we might avoid adding future bad presidents to the list.

One of the commonly stated virtues of modern constitutional democracies is their capacity to insure reliable and accepted methods of political succession through election. This book focuses on one particular, though not uncommon, complication in the democratic mode of political succession: American vice-presidents who assume office as a result of the death, assassination or resignation of a president. Three basic strategies by "accidental presidents" to establish and enhance their legitimacy are identified and evaluated. While none are reliably successful, each provides a lens to study the nature of presidential power and authority as well as to contribute to a democratic theory of succession.

Offshore finance has transformed many small jurisdictions into high income economies and has facilitated the growth of global financial markets, deregulation and the convergence of economic policies worldwide. However, the volatility and fickle nature of global capital has also become apparent. This major new multi-disciplinary and international collection explores the development of offshore finance and is an extremely valuable resource for all those considering the issues involved in this important area.

It is a common belief that the Internet can provide real opportunities for political transformation, especially in societies where freedom of speech is constrained by the government. This volume explores the Internet's political and developmental impact by analyzing it at the local, regional, and international levels. The essays combine to show that limited Internet accessibility in some countries has led to a problematic digital divide.

Entry subjects range from the two giants of Asia, China and India, to the microstates in the Pacific. Each incisive essay takes a fresh look at the issues facing the Asia-Pacific region. Topics include:

Censorship and participation

The Internet's role in the global economy

Cyber-threats and Cyber-activisms

The Digital Diaspora

E-Mobilization and E-Democracy

This book provides a detailed cross-country study of the automotive industry in South East Asia. Abbott argues that, contrary to prevailing opinion, the diffusion of manufacturing in the Asia-Pacific has been characterized by hierarchical networks of production linked to Japan for technology.

eBook available with sample pages: 0203166779

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment
Key features of this essential text:
- user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook
- updated in the light of recent developments such as global distribution systems and the internet
- greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment
- additional extended, practical exercise material.
Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:
- Procedural aspects
- Dealing with people
- Increasing yield
- Management aspects
Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.
Examines the role of social and management skills, does not just concentrate on procedural aspects
Explains both manual and computerized front office systems
Includes realistic exercises using examples from the hotel environment

Bad Presidents seeks to interpret the meaning of presidential 'badness' by investigating the ways in which eleven presidents were 'bad.' The author brings a unique, and often amusing perspective on the idea of the presidency, and begins a new conversation about the definition of presidential success and failure.

Offshore finance has transformed many small jurisdictions into high income economies and has facilitated the growth of global financial markets, deregulation and the convergence of economic policies worldwide. However, the volatility and fickle nature of global capital has also become apparent. This major new multi-disciplinary and international collection explores the development of offshore finance and is an extremely valuable resource for all those considering the issues involved in this important area.

Accidental presidents, those who assume office as a result of death, assassination or resignation, struggle to establish their legitimacy. This book examines and evaluates the strategies of nine accidental presidents, from John Tyler to Gerald Ford, to demonstrate authority and their capacity to govern.

This Is A New Release Of The Original 1912 Edition.

The stories, poems, essays and memoirs anthologized in Beyond Boundaries take their inspiration from the theme of emancipation. Produced solely by the members of Redwood Writers, these collected works reflect our quest for freedom, the tyrannies large and small we strive to overcome, and the rush of exhilaration that liberty brings.

Personal Account Of A Chaplain And Graves Registration Officer With The 1st Armored Division In North Africa During World War II. Many Photos. A Running Account Of The African Campaign, Setting Forth In Vivid Form The Procedures, Hardships And Horrors Experienced By American Soldiers In Their Efforts To Break Down The Nazi War Machine In Northern Africa. The Author Was A Member Of The First Armored Division And Served Three Years As Regimental Chaplain In Addition To His To His Service Overseas As Chaplain For Combat Command B.

Personal Account Of A Chaplain And Graves Registration Officer With The 1st Armored Division In North Africa During World War II. Many Photos. A Running Account Of The African Campaign, Setting Forth In Vivid Form The Procedures, Hardships And Horrors Experienced By American Soldiers In Their Efforts To Break Down The Nazi War Machine In Northern Africa. The Author Was A Member Of The First Armored Division And Served Three Years As Regimental Chaplain In Addition To His To His Service Overseas As Chaplain For Combat Command B.

The book is comprised of 101 poems, which were written by the author from the age of 9 to the present time, and his age is given as 2 years younger than God. The composition of the poems is as varied as have been the life of the author who has collected these poems on paper scraps, envelope backs, and scribbled on naps. The subject matter of the poems fall within one of these categories: Random Thoughts-Scutcheon Blots-Curdling Plots and Sensual Hots. All, Freely Admitted to, by the author, without reservation. In essence the poems included in this volume are in fact a biography of his life.

Many of the earliest books, particularly those dating back to the 1900s and before, are now extremely scarce and increasingly expensive. We are republishing these classic works in affordable, high quality, modern editions, using the original text and artwork.

This scarce antiquarian book is a selection from Kessinger Publishing's Legacy Reprint Series. Due to its age, it may contain imperfections such as marks, notations, marginalia and flawed pages. Because we believe this work is culturally important, we have made it available as part of our commitment to protecting, preserving, and promoting the world's literature. Kessinger Publishing is the place to find hundreds of thousands of rare and hard-to-find books with something of interest for everyone!

Many of the earliest books, particularly those dating back to the 1900's and before, are now extremely scarce and increasingly expensive. We are republishing these classic works in affordable, high quality, modern editions, using the original text and artwork.