Front Office - Procedures, social skills, yield and management (Paperback, 3rd Edition)

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment

Key features of this essential text:

· user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook

· updated in the light of recent developments such as global distribution systems and the internet

· greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment

· additional extended, practical exercise material.

Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections:

· Procedural aspects

· Dealing with people

· Increasing yield

· Management aspects

Front Office is ideal for GNVQ

BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Table of Contents

Introduction; Procedural aspects - Advance bookings; Check-in and related issues; Guest accounting; Dealing with people - Security - Hospitality; Social skills; Increasing Yield - sales; Marketing aspects; Yield management; Groups; management aspects - Tariffs, Control; Staffing; Equipment; Index.

General

Imprint:	Taylor & Francis
Country of origin:	United Kingdom
Release date:	March 1999
First published:	1999
Authors:	P Abbott • S. Lewry
Dimensions:	245 x 189 x 12mm (L x W x T)
Format:	Paperback - Trade
Pages:	218
Edition:	3rd Edition
ISBN-13:	978-0-7506-4230-9
Categories:	Books > Business & Economics > Business & management > Management & management techniques > General Books > Business & Economics > Industry & industrial studies > Service industries > Hospitality industry > General Books > Sport & Leisure > Travel & holiday > Travel & holiday guides > Hotel & holiday accommodation guides > General Books > Travel > Travel & holiday guides > Hotel & holiday accommodation guides > General Promotions Books > Promotion > JB Academic
LSN:	0-7506-4230-0
Barcode:	9780750642309

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