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This title represents an ambitious undertaking, namely a broad view
on the nature of intelligent decision making, which is
characterized by the use of models and methods in the framework of
decision support for management. With this title we want to reflect
the scope of our field, but, at the same time, honor our colleague
th Paul Stahly on the occasion of his 65 birthday. Paul Stahly has
over decades invested his energy in developing the area of
Operations Research from such a broad point of view. He has done
this not only at his chairs at the HSG / University of St. Gallen
and the University of Linz, but also on a broad international level
as editor of ITOR and as influential member of all the Operations
Research societies in the German speaking countries. He has, in
particular, enriched our area by application-oriented research and
industrial projects in fields such as logistics, emergency
planning, [mance, and others, and he was pivotal in strengthening
the cooperation between the national and international OR
societies, particular in the German speaking area. VI Consequently,
many colleagues who partly cooperated very closely with him, have
contributed to this monograph. Some of these contributions have
been presented at a colloquium in January 2001 in St. Gallen in
honor of Paul Stahly. This colloquium was attended by many
colleagues coming from Germany, Austria, Switzerland, Italy and
even from the United States.
Kundenanforderungen und Kundenzufriedenheit sind Ausgangspunkt f r
die Gestaltung bzw. Reorganisation der Gesch ftsprozesse eines
Unternehmens. Das vorliegende Buch zeigt auf, wie kundenorientierte
Prozessverbesserungen durchgef hrt werden, um die Wettbewerbsf
higkeit zu st rken. Dabei gehen die Autoren besonders auf die
Erhebung von Kundeninformationen, die Bestimmung von Schl
sselprozessen und die Prozessbewertung ein. Der zweite Teil des
Buches enth lt Fallstudien mit kleinen und mittleren Unternehmen
der Eisen- und Stahlverarbeitenden Industrie, der Elektro-, der
Konsumg ter- und der Textilindustrie. In diesen Fallstudien werden
die Bausteine des im ersten Teil behandelten Konzepts praxisnah
dargestellt.
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Operations Research Proceedings 1997 - Selected Papers of the Symposium on Operations Research (SOR'97) Jena, September 3-5, 1997 (German, English, Paperback, 1998 ed.)
Peter Kischka, Hans-Walter Lorenz, Ulrich Derigs, Wolfgang Domschke, Peter Kleinschmidt, …
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R4,178
Discovery Miles 41 780
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Ships in 10 - 15 working days
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This volume contains the proceedings of the 1997 International
Symposium on Operations Research (SOR' 97) held at the
Friedrich-Schiller-Universitat Jena, Sep tember 3-5, 1997. The
symposium was organized under the auspices of the two German
societies on Operations Research, namely the Deutsche Gesellschajt
fur Operations Research (DGOR) and the Gesellschajt fur Mathematik,
Okonomie und Operations Research (GMOOR). During their annual
business meetings, the DGOR and GMOOR members unanimously decided
that their societies should be assimi lated by the newly founded
Gesellschajt fur Operations Research (GOR). The SOR' 97 meeting was
attended by 521 participants from 31 countries. The presentation of
360 papers was organized in 16 sections, each of which also saw
semiplenary lectures by prominent invited speakers. Plenary
lectures by J.K. Lenstra and P. Mertens as well as a panel
discussion on the role of new communication media represented major
academic events of the symposium. 131 papers were submitted for
publication in the present volume. The space limitation and the
advice of the section chairpersons only allowed for the inclusion
of 85 contributed papers in the proceedings. Additionally, written
versions of seven semiplenary lectures could be included in the
volume. The abstracts of all 360 papers presented at the symposium
can be obtained in electronic form from the WWW at http:
//www.wiwLuni-jena.de/sor97.html."
Kundenanforderungen und Kundenzufriedenheit sind Ausgangspunkt fur
die Gestaltung bzw. Reorganisation der Geschaftsprozesse eines
Unternehmens. Das vorliegende Buch zeigt auf, wie kundenorientierte
Prozessverbesserungen durchgefuhrt werden, um die
Wettbewerbsfahigkeit zu starken. Dabei gehen die Autoren besonders
auf die Erhebung von Kundeninformationen, die Bestimmung von
Schlusselprozessen und die Prozessbewertung ein. Der zweite Teil
des Buches enthalt Fallstudien mit kleinen und mittleren
Unternehmen der Eisen- und Stahlverarbeitenden Industrie, der
Elektro-, der Konsumguter- und der Textilindustrie. In diesen
Fallstudien werden die Bausteine des im ersten Teil behandelten
Konzepts praxisnah dargestellt."
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