Communicating @ work deals with the complexity of communication in today's multicultural and technological environment where job-seekers need to be communicatively competent, mobile, entrepreneurial, innovative and well connected. Communicating @ work has a conversational, accessible style, not only covering an array of communication situations and formats but also using a holistic, practice-based approach to illustrate the application of effective principles in the workplace. Examples, margin comments and provocative chatroom questions elaborate on concepts and offer down-to-earth guidance on everyday business communication transactions and conduct. Every chapter of the third edition has been updated with the latest findings and debates. Given the proliferation of multimodal digital devices and networking opportunities and challenges, the authors have also increased their focus on new media. Topics include the following: Presentations: individual, group and impromptu; Interviewing: active listening, perception and questioning strategies; Teamwork: conflict handling, decision making and leadership styles; Reporting: investigation, feasibility, audit and project documents; Persuading: proposals, business plans and corporate CVs; Non-verbal modes and body language; Graphics: visual and graphic communication; Media: the internet and new media. Communicating @ work's comprehensive coverage of spoken, written and visual communication for business and industry makes it an ideal textbook as well as a valuable reference in the workplace for professionals.