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Communicating @ work (Paperback, 3rd ed)
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Communicating @ work (Paperback, 3rd ed)
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Communicating @ work deals with the complexity of communication in
today's multicultural and technological environment where
job-seekers need to be communicatively competent, mobile,
entrepreneurial, innovative and well connected. Communicating @
work has a conversational, accessible style, not only covering an
array of communication situations and formats but also using a
holistic, practice-based approach to illustrate the application of
effective principles in the workplace. Examples, margin comments
and provocative chatroom questions elaborate on concepts and offer
down-to-earth guidance on everyday business communication
transactions and conduct. Every chapter of the third edition has
been updated with the latest findings and debates. Given the
proliferation of multimodal digital devices and networking
opportunities and challenges, the authors have also increased their
focus on new media. Topics include the following: Presentations:
individual, group and impromptu; Interviewing: active listening,
perception and questioning strategies; Teamwork: conflict handling,
decision making and leadership styles; Reporting: investigation,
feasibility, audit and project documents; Persuading: proposals,
business plans and corporate CVs; Non-verbal modes and body
language; Graphics: visual and graphic communication; Media: the
internet and new media. Communicating @ work's comprehensive
coverage of spoken, written and visual communication for business
and industry makes it an ideal textbook as well as a valuable
reference in the workplace for professionals.
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