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In the aftermath of the financial crisis, and regular corporate
scandals, there has been a growing concern with the moral and
ethical foundations of business. Often these concerns are limited
to narrow accounts of governance codes, regulatory procedures or
behaviour incentives, which are often characterized by neoliberal
bias underpinned by western masculine logics. This book challenges
these limited accounts of ethics and responsibility. It looks at
the writing of Gayatri C. Spivak who takes globally networked
markets, people and ideas and provides tools to rethink
subjectivity, ethics and corporate governance. Eschewing strict
hierarchical notions of authority and identity, Spivak's work
invites us to consider who speaks for whom and for what in
organizational contexts. Relationality is also to be found in the
radical politics and feminist ethics of Judith Butler who continues
to draw on and develop her account of performativity to interpret
contemporary organizations, management and work. While popular
accounts of corporate ethics often concern themselves with the aims
and actions of those at the top of organizations, Lauren Berlant
focuses on the struggles of those at the bottom of the new social
structures created by contemporary forms of capital. Finally, the
book also considers ecological challenges through the work of Val
Plumwood, who spent a lifetime considering the threats and
responsibilities we face in environmental terms, and developed a
feminist ecological philosophy for understanding social and species
differences. This book will be relevant to students and researchers
across business and management, organizational studies, critical
management studies, gender studies and sociology.
This third volume in the Routledge Focus on Women Writers in
Organization Studies series challenges us to think again about the
implications of gender, embodiment and fluidity for organizing and
managing. The themes of this book disrupt our understanding of
dualisms between sex (men and women), gender (masculinity and
femininity) and mind / body, and in so doing analyze the ways in
which dominant power relations constitute heteronormativity
throughout organizational history, thereby reinforcing mainstream
management research and teaching. By centring the work of women
writers, this book gives recognition to their thinking and praxis;
each writer making political inroads into changing the lived
experiences of those who have suffered discrimination, exclusion
and marginalization as they consider the ways in which
organizational knowledge has tended to privilege rather than
problematize masculinity, fixity, control, normativity, violence
and discrimination. The themes and authors (Acker, de Beauvoir,
Halberstam, Kosofsky Sedgwick, Kristeva, Yourcenar) covered in this
book are important precisely because they are not generally
encountered in mainstream writing on management and organization
studies. They are significant to the study and analysis of
organizations because they demonstrate how our understanding of
managing and organizing can be transformed when other
voices/bodies/genders write on what it is work, live, lead and
relate to self and others. All the writers turn to the ways in
which individuals matter organizationally, acknowledging that lived
experiences are a source of political and ethical practice. Each
Woman Writer is introduced and analyzed by experts in organization
studies. Further reading and accessible resources are also
identified for those interested in knowing more. This book will be
relevant to students, researchers and practitioners with an
interest in business and management, organizational studies,
critical management studies, gender studies and sociology. Like all
the books in this series, it will also be of interest to anyone who
wants to see, think and act differently.
Spanning the 20th and 21st centuries, the writers considered in
this first book of the Routledge Focus on Women Writers in
Organization Studies series make an important contribution to how
we think about rationality in managing, leading and working. It
provides a space in which to think differently about rationality,
challenging dominant masculine logics while positioning relations
between people centre stage. A critical and intellectually
provocative text, the book provides a nuanced and practical account
of rationality in organizational contexts, making it clear that
women have and continue to write groundbreaking work on the
subject: women like Lillian Moller Gilbreth, who was at the
forefront of developments in scientific management, and Frances
Perkins, who was the first female US cabinet secretary. Both are
important not only for what they achieved but also as illustrations
of the ways in which women have been written out of the accounts of
managing and management thought. This matters not only because
credit is denied to those who deserve it, but also because it
impoverishes our understanding of complex organisational
phenomenon. Where so much extant writing on managing and organizing
is preoccupied with abstract notions of structure, strategy,
metaphor and machines, the writers considered here explain why
effective working and managing is primarily about seeing and
working with people. Writers such as Arlie Hochschild, Mary Parker
Follett and Heather Hoepfl remind us that rationality cannot be
decoupled from emotion or, where a system is to be rationalised,
then it should start with and enhance the lives of people - be
designed with people at the centre. In this sense, the book is not
arguing for a wholesale rejection of rationality. Rather, authors
call on readers to move beyond a preoccupation with rationality for
its own sake, seeing it instead as a useful and highly contestable
aspect of organizational life. Each woman writer is introduced and
analysed by an expert in their field. Further reading and
accessible resources are also identified for those interested in
knowing more. This book will be relevant to students, researchers
and practitioners with an interest in business and management,
organizational studies, critical management studies, gender studies
and sociology. Like all the books in this series, it will also be
of interest to anyone who wants to see, think and act differently.
There is a long tradition of research on politics, power and
exclusion in areas such as sociology, social policy, politics,
women's studies and philosophy. While power has received
considerable attention in mainstream management research and
teaching, it is rarely considered in terms of politics and
exclusion, particularly where the work of women writers is
concerned. This second book in the Routledge Series on Women
Writers in Organization Studies analyses the ways in which women
have theorised and embodied relations of power. Women like Edith
Garrud who, trained in the Japanese art of jujutsu, confronted the
power of the state to champion feminist politics. Others, such as
Beatrice Webb and Alva Myrdal, are shown to have been at the heart
of welfare reforms and social justice movements that responded to
the worst excesses of industrialisation based on considerations of
class and gender. The writing of bell hooks provides a necessarily
uncomfortable account of the ways in which imperialism, white
supremacy and patriarchy inflict unspoken harm, while Hannah
Arendt's work considers the ways in which different modes of
organizing restrict the ability of people to live freely. Taken
together, such writings dispel the myth that work or business can
be separated from the rest of life, a point driven home by Rosabeth
Moss Kanter's observations on the ways in which power and
inequality differentially structure life chances. These writers
challenge us to think again about power, politics and exclusion in
organizational contexts. They provide provocative thinking, which
opens up new avenues for organization theory, practice and social
activism. Each woman writer is introduced and analysed by experts
in organization studies. Further reading and accessible resources
are also identified for those interested in knowing (thinking!)
more. This book will be relevant to students, researchers and
practitioners with an interest in business and management,
organizational studies, critical management studies, gender studies
and sociology. Like all the books in this series, it will also be
interest to anyone who wants to see, think and act differently.
The Dark Side of Emotional Labour explores the work that the rest
of society would rather not think about, the often unseen work that
is emotionally disturbing, exhausting, upsetting, and stigmatising.
This is work that is simultaneously undesirable and rewarding, work
whose tasks are eschewed and yet necessary for the effective
function of individual organisations and society at large. Diverse
and challenging, this book examines how workers such as the
doorman, the HR manager, the waiter and the doctor's receptionist
experience verbal aggression and intimidation; how the prison
officer and home carer respond to the emotions associated with
physical violence, and; how the Samaritan, banker and veterinarian
deal in death and despair. It also considers how different
individuals develop the emotional capital necessary to cope with
the dark side of emotional labour, and how individuals can make
sense of, and come to take satisfaction and pride in, such
difficult work. Finally, the book considers what is to be done with
darker emotional work, both in terms of the management and care of
those labouring on the dark side. Challenging and original, this
book gives a voice to those who undertake the most demanding work
on our behalf. It will be of interest to researchers and students
of organisation studies and its related fields, and to every one of
us who is called on to work or manage on the Dark Side.
In the aftermath of the financial crisis, and regular corporate
scandals, there has been a growing concern with the moral and
ethical foundations of business. Often these concerns are limited
to narrow accounts of governance codes, regulatory procedures or
behaviour incentives, which are often characterized by neoliberal
bias underpinned by western masculine logics. This book challenges
these limited accounts of ethics and responsibility. It looks at
the writing of Gayatri C. Spivak who takes globally networked
markets, people and ideas and provides tools to rethink
subjectivity, ethics and corporate governance. Eschewing strict
hierarchical notions of authority and identity, Spivak's work
invites us to consider who speaks for whom and for what in
organizational contexts. Relationality is also to be found in the
radical politics and feminist ethics of Judith Butler who continues
to draw on and develop her account of performativity to interpret
contemporary organizations, management and work. While popular
accounts of corporate ethics often concern themselves with the aims
and actions of those at the top of organizations, Lauren Berlant
focuses on the struggles of those at the bottom of the new social
structures created by contemporary forms of capital. Finally, the
book also considers ecological challenges through the work of Val
Plumwood, who spent a lifetime considering the threats and
responsibilities we face in environmental terms, and developed a
feminist ecological philosophy for understanding social and species
differences. This book will be relevant to students and researchers
across business and management, organizational studies, critical
management studies, gender studies and sociology.
At a time of growing pressure on health and social care services,
this book draws together contributions which highlight contemporary
challenges for their management. Providing a range of contributions
that draw on a Critical Management Studies perspective the book
raises macro-level concerns with theory, demographics and economics
on the one hand, as well as micro-level challenges of leadership,
voice and engagement on the other. Rather than being an attempt to
define the 'wickedness' of problems in this field, this book
provides new insights designed to be of interest and value to
researchers, students and managers. Contributions from
international researchers explore four main topics: identifying
contemporary challenges in health and social care; managing,
leading and following; listening to silent voices in delivering
change; and new methodologies for understanding care challenges.
The concerns discussed in this volume are 'wicked' in so far as
they are persistent, pernicious and beyond the curative abilities
of any single organisation or profession. Such problems require
collaboration but also new approaches to listening to those who
suffer their effects. This book demonstrates such listening through
its engagement with policy makers, leaders, followers, professions,
patients, forgotten groups and silenced voices. Moreover, it
considers how future research might be transformed so as to shine a
more inclusive light on 'wicked' problems and their amelioration.
This is a timely and engaging book that challenges you - the reader
- to think again about how we should look at, engage with and
support all those involved in health and social care.
The Dark Side of Emotional Labour explores the work that the rest
of society would rather not think about, the often unseen work that
is emotionally disturbing, exhausting, upsetting, and stigmatising.
This is work that is simultaneously undesirable and rewarding, work
whose tasks are eschewed and yet necessary for the effective
function of individual organisations and society at large. Diverse
and challenging, this book examines how workers such as the
doorman, the HR manager, the waiter and the doctor's receptionist
experience verbal aggression and intimidation; how the prison
officer and home carer respond to the emotions associated with
physical violence, and; how the Samaritan, banker and veterinarian
deal in death and despair. It also considers how different
individuals develop the emotional capital necessary to cope with
the dark side of emotional labour, and how individuals can make
sense of, and come to take satisfaction and pride in, such
difficult work. Finally, the book considers what is to be done with
darker emotional work, both in terms of the management and care of
those labouring on the dark side. Challenging and original, this
book gives a voice to those who undertake the most demanding work
on our behalf. It will be of interest to researchers and students
of organisation studies and its related fields, and to every one of
us who is called on to work or manage on the Dark Side.
At a time of growing pressure on health and social care services,
this book draws together contributions which highlight contemporary
challenges for their management. Providing a range of contributions
that draw on a Critical Management Studies perspective the book
raises macro-level concerns with theory, demographics and economics
on the one hand, as well as micro-level challenges of leadership,
voice and engagement on the other. Rather than being an attempt to
define the 'wickedness' of problems in this field, this book
provides new insights designed to be of interest and value to
researchers, students and managers. Contributions from
international researchers explore four main topics: identifying
contemporary challenges in health and social care; managing,
leading and following; listening to silent voices in delivering
change; and new methodologies for understanding care challenges.
The concerns discussed in this volume are 'wicked' in so far as
they are persistent, pernicious and beyond the curative abilities
of any single organisation or profession. Such problems require
collaboration but also new approaches to listening to those who
suffer their effects. This book demonstrates such listening through
its engagement with policy makers, leaders, followers, professions,
patients, forgotten groups and silenced voices. Moreover, it
considers how future research might be transformed so as to shine a
more inclusive light on 'wicked' problems and their amelioration.
This is a timely and engaging book that challenges you - the reader
- to think again about how we should look at, engage with and
support all those involved in health and social care.
This third volume in the Routledge Focus on Women Writers in
Organization Studies series challenges us to think again about the
implications of gender, embodiment and fluidity for organizing and
managing. The themes of this book disrupt our understanding of
dualisms between sex (men and women), gender (masculinity and
femininity) and mind / body, and in so doing analyze the ways in
which dominant power relations constitute heteronormativity
throughout organizational history, thereby reinforcing mainstream
management research and teaching. By centring the work of women
writers, this book gives recognition to their thinking and praxis;
each writer making political inroads into changing the lived
experiences of those who have suffered discrimination, exclusion
and marginalization as they consider the ways in which
organizational knowledge has tended to privilege rather than
problematize masculinity, fixity, control, normativity, violence
and discrimination. The themes and authors (Acker, de Beauvoir,
Halberstam, Kosofsky Sedgwick, Kristeva, Yourcenar) covered in this
book are important precisely because they are not generally
encountered in mainstream writing on management and organization
studies. They are significant to the study and analysis of
organizations because they demonstrate how our understanding of
managing and organizing can be transformed when other
voices/bodies/genders write on what it is work, live, lead and
relate to self and others. All the writers turn to the ways in
which individuals matter organizationally, acknowledging that lived
experiences are a source of political and ethical practice. Each
Woman Writer is introduced and analyzed by experts in organization
studies. Further reading and accessible resources are also
identified for those interested in knowing more. This book will be
relevant to students, researchers and practitioners with an
interest in business and management, organizational studies,
critical management studies, gender studies and sociology. Like all
the books in this series, it will also be of interest to anyone who
wants to see, think and act differently.
The purpose of this book is to reimagine the concept of culture,
both as an analytical category and disciplinary practice of
dominance, marginalization and exclusion. For decades culture has
been perceived as a 'hot topic'. It has been written about and
deployed as part of 'a search for excellence'; as a tool through
which to categorise, rank, motivate and mould individuals; as a
part of an attempt to align individual and corporate goals; as a
driver of organizational change, and; as a servant of profit
maximisation. The women writers presented in this book offer a
different take on culture: they offer useful disruptions to
mainstream conceptions of culture. Joanne Martin and Mary Douglas
provide multi-dimensional holistic accounts of social relations
that point up similarity and difference. Rather than offering
totalising or prescriptive models, each author considers the
complex, polyphonic and processual nature of culture(s) while
challenging us to acknowledge and work with ambiguity, fluidity and
disruption. In this spirit writings of Judi Marshall, Arlie
Hochschild, Kathy Ferguson, Luce Irigaray and Donna Haraway are
employed to disrupt extant management cultures that lionise the
masculine and marginalise the concerns, perspectives and
contributions of women and the diversity of women. These writers
bring bodies, emotions, difference, resistance and politics back to
the centre stage of organizational theory and practice. They open
us up to the possibility of cultures suffused with multifarious
potentiality rather than homogeneity and faux certainty. As such,
they offer new ways of understanding and performing culture in
management and organization. This book will be relevant to students
and researchers across business and management, organizational
studies, critical management studies, gender studies and sociology.
Spanning the 20th and 21st centuries, the writers considered in
this first book of the Routledge Focus on Women Writers in
Organization Studies series make an important contribution to how
we think about rationality in managing, leading and working. It
provides a space in which to think differently about rationality,
challenging dominant masculine logics while positioning relations
between people centre stage. A critical and intellectually
provocative text, the book provides a nuanced and practical account
of rationality in organizational contexts, making it clear that
women have and continue to write groundbreaking work on the
subject: women like Lillian Moller Gilbreth, who was at the
forefront of developments in scientific management, and Frances
Perkins, who was the first female US cabinet secretary. Both are
important not only for what they achieved but also as illustrations
of the ways in which women have been written out of the accounts of
managing and management thought. This matters not only because
credit is denied to those who deserve it, but also because it
impoverishes our understanding of complex organisational
phenomenon. Where so much extant writing on managing and organizing
is preoccupied with abstract notions of structure, strategy,
metaphor and machines, the writers considered here explain why
effective working and managing is primarily about seeing and
working with people. Writers such as Arlie Hochschild, Mary Parker
Follett and Heather Hoepfl remind us that rationality cannot be
decoupled from emotion or, where a system is to be rationalised,
then it should start with and enhance the lives of people - be
designed with people at the centre. In this sense, the book is not
arguing for a wholesale rejection of rationality. Rather, authors
call on readers to move beyond a preoccupation with rationality for
its own sake, seeing it instead as a useful and highly contestable
aspect of organizational life. Each woman writer is introduced and
analysed by an expert in their field. Further reading and
accessible resources are also identified for those interested in
knowing more. This book will be relevant to students, researchers
and practitioners with an interest in business and management,
organizational studies, critical management studies, gender studies
and sociology. Like all the books in this series, it will also be
of interest to anyone who wants to see, think and act differently.
There is a long tradition of research on politics, power and
exclusion in areas such as sociology, social policy, politics,
women's studies and philosophy. While power has received
considerable attention in mainstream management research and
teaching, it is rarely considered in terms of politics and
exclusion, particularly where the work of women writers is
concerned. This second book in the Routledge Series on Women
Writers in Organization Studies analyses the ways in which women
have theorised and embodied relations of power. Women like Edith
Garrud who, trained in the Japanese art of jujutsu, confronted the
power of the state to champion feminist politics. Others, such as
Beatrice Webb and Alva Myrdal, are shown to have been at the heart
of welfare reforms and social justice movements that responded to
the worst excesses of industrialisation based on considerations of
class and gender. The writing of bell hooks provides a necessarily
uncomfortable account of the ways in which imperialism, white
supremacy and patriarchy inflict unspoken harm, while Hannah
Arendt's work considers the ways in which different modes of
organizing restrict the ability of people to live freely. Taken
together, such writings dispel the myth that work or business can
be separated from the rest of life, a point driven home by Rosabeth
Moss Kanter's observations on the ways in which power and
inequality differentially structure life chances. These writers
challenge us to think again about power, politics and exclusion in
organizational contexts. They provide provocative thinking, which
opens up new avenues for organization theory, practice and social
activism. Each woman writer is introduced and analysed by experts
in organization studies. Further reading and accessible resources
are also identified for those interested in knowing (thinking!)
more. This book will be relevant to students, researchers and
practitioners with an interest in business and management,
organizational studies, critical management studies, gender studies
and sociology. Like all the books in this series, it will also be
interest to anyone who wants to see, think and act differently.
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