In the aftermath of the financial crisis, and regular corporate scandals, there has been a growing concern with the moral and ethical foundations of business. Often these concerns are limited to narrow accounts of governance codes, regulatory procedures or behaviour incentives, which are often characterized by neoliberal bias underpinned by western masculine logics. This book challenges these limited accounts of ethics and responsibility. It looks at the writing of Gayatri C. Spivak who takes globally networked markets, people and ideas and provides tools to rethink subjectivity, ethics and corporate governance. Eschewing strict hierarchical notions of authority and identity, Spivak's work invites us to consider who speaks for whom and for what in organizational contexts. Relationality is also to be found in the radical politics and feminist ethics of Judith Butler who continues to draw on and develop her account of performativity to interpret contemporary organizations, management and work. While popular accounts of corporate ethics often concern themselves with the aims and actions of those at the top of organizations, Lauren Berlant focuses on the struggles of those at the bottom of the new social structures created by contemporary forms of capital. Finally, the book also considers ecological challenges through the work of Val Plumwood, who spent a lifetime considering the threats and responsibilities we face in environmental terms, and developed a feminist ecological philosophy for understanding social and species differences. This book will be relevant to students and researchers across business and management, organizational studies, critical management studies, gender studies and sociology.

This third volume in the Routledge Focus on Women Writers in Organization Studies series challenges us to think again about the implications of gender, embodiment and fluidity for organizing and managing. The themes of this book disrupt our understanding of dualisms between sex (men and women), gender (masculinity and femininity) and mind / body, and in so doing analyze the ways in which dominant power relations constitute heteronormativity throughout organizational history, thereby reinforcing mainstream management research and teaching. By centring the work of women writers, this book gives recognition to their thinking and praxis; each writer making political inroads into changing the lived experiences of those who have suffered discrimination, exclusion and marginalization as they consider the ways in which organizational knowledge has tended to privilege rather than problematize masculinity, fixity, control, normativity, violence and discrimination. The themes and authors (Acker, de Beauvoir, Halberstam, Kosofsky Sedgwick, Kristeva, Yourcenar) covered in this book are important precisely because they are not generally encountered in mainstream writing on management and organization studies. They are significant to the study and analysis of organizations because they demonstrate how our understanding of managing and organizing can be transformed when other voices/bodies/genders write on what it is work, live, lead and relate to self and others. All the writers turn to the ways in which individuals matter organizationally, acknowledging that lived experiences are a source of political and ethical practice. Each Woman Writer is introduced and analyzed by experts in organization studies. Further reading and accessible resources are also identified for those interested in knowing more. This book will be relevant to students, researchers and practitioners with an interest in business and management, organizational studies, critical management studies, gender studies and sociology. Like all the books in this series, it will also be of interest to anyone who wants to see, think and act differently.

Spanning the 20th and 21st centuries, the writers considered in this first book of the Routledge Focus on Women Writers in Organization Studies series make an important contribution to how we think about rationality in managing, leading and working. It provides a space in which to think differently about rationality, challenging dominant masculine logics while positioning relations between people centre stage. A critical and intellectually provocative text, the book provides a nuanced and practical account of rationality in organizational contexts, making it clear that women have and continue to write groundbreaking work on the subject: women like Lillian Moller Gilbreth, who was at the forefront of developments in scientific management, and Frances Perkins, who was the first female US cabinet secretary. Both are important not only for what they achieved but also as illustrations of the ways in which women have been written out of the accounts of managing and management thought. This matters not only because credit is denied to those who deserve it, but also because it impoverishes our understanding of complex organisational phenomenon. Where so much extant writing on managing and organizing is preoccupied with abstract notions of structure, strategy, metaphor and machines, the writers considered here explain why effective working and managing is primarily about seeing and working with people. Writers such as Arlie Hochschild, Mary Parker Follett and Heather Hoepfl remind us that rationality cannot be decoupled from emotion or, where a system is to be rationalised, then it should start with and enhance the lives of people - be designed with people at the centre. In this sense, the book is not arguing for a wholesale rejection of rationality. Rather, authors call on readers to move beyond a preoccupation with rationality for its own sake, seeing it instead as a useful and highly contestable aspect of organizational life. Each woman writer is introduced and analysed by an expert in their field. Further reading and accessible resources are also identified for those interested in knowing more. This book will be relevant to students, researchers and practitioners with an interest in business and management, organizational studies, critical management studies, gender studies and sociology. Like all the books in this series, it will also be of interest to anyone who wants to see, think and act differently.

There is a long tradition of research on politics, power and exclusion in areas such as sociology, social policy, politics, women's studies and philosophy. While power has received considerable attention in mainstream management research and teaching, it is rarely considered in terms of politics and exclusion, particularly where the work of women writers is concerned. This second book in the Routledge Series on Women Writers in Organization Studies analyses the ways in which women have theorised and embodied relations of power. Women like Edith Garrud who, trained in the Japanese art of jujutsu, confronted the power of the state to champion feminist politics. Others, such as Beatrice Webb and Alva Myrdal, are shown to have been at the heart of welfare reforms and social justice movements that responded to the worst excesses of industrialisation based on considerations of class and gender. The writing of bell hooks provides a necessarily uncomfortable account of the ways in which imperialism, white supremacy and patriarchy inflict unspoken harm, while Hannah Arendt's work considers the ways in which different modes of organizing restrict the ability of people to live freely. Taken together, such writings dispel the myth that work or business can be separated from the rest of life, a point driven home by Rosabeth Moss Kanter's observations on the ways in which power and inequality differentially structure life chances. These writers challenge us to think again about power, politics and exclusion in organizational contexts. They provide provocative thinking, which opens up new avenues for organization theory, practice and social activism. Each woman writer is introduced and analysed by experts in organization studies. Further reading and accessible resources are also identified for those interested in knowing (thinking!) more. This book will be relevant to students, researchers and practitioners with an interest in business and management, organizational studies, critical management studies, gender studies and sociology. Like all the books in this series, it will also be interest to anyone who wants to see, think and act differently.

The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large. Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor's receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side. Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

In the aftermath of the financial crisis, and regular corporate scandals, there has been a growing concern with the moral and ethical foundations of business. Often these concerns are limited to narrow accounts of governance codes, regulatory procedures or behaviour incentives, which are often characterized by neoliberal bias underpinned by western masculine logics. This book challenges these limited accounts of ethics and responsibility. It looks at the writing of Gayatri C. Spivak who takes globally networked markets, people and ideas and provides tools to rethink subjectivity, ethics and corporate governance. Eschewing strict hierarchical notions of authority and identity, Spivak's work invites us to consider who speaks for whom and for what in organizational contexts. Relationality is also to be found in the radical politics and feminist ethics of Judith Butler who continues to draw on and develop her account of performativity to interpret contemporary organizations, management and work. While popular accounts of corporate ethics often concern themselves with the aims and actions of those at the top of organizations, Lauren Berlant focuses on the struggles of those at the bottom of the new social structures created by contemporary forms of capital. Finally, the book also considers ecological challenges through the work of Val Plumwood, who spent a lifetime considering the threats and responsibilities we face in environmental terms, and developed a feminist ecological philosophy for understanding social and species differences. This book will be relevant to students and researchers across business and management, organizational studies, critical management studies, gender studies and sociology.

At a time of growing pressure on health and social care services, this book draws together contributions which highlight contemporary challenges for their management. Providing a range of contributions that draw on a Critical Management Studies perspective the book raises macro-level concerns with theory, demographics and economics on the one hand, as well as micro-level challenges of leadership, voice and engagement on the other. Rather than being an attempt to define the 'wickedness' of problems in this field, this book provides new insights designed to be of interest and value to researchers, students and managers. Contributions from international researchers explore four main topics: identifying contemporary challenges in health and social care; managing, leading and following; listening to silent voices in delivering change; and new methodologies for understanding care challenges. The concerns discussed in this volume are 'wicked' in so far as they are persistent, pernicious and beyond the curative abilities of any single organisation or profession. Such problems require collaboration but also new approaches to listening to those who suffer their effects. This book demonstrates such listening through its engagement with policy makers, leaders, followers, professions, patients, forgotten groups and silenced voices. Moreover, it considers how future research might be transformed so as to shine a more inclusive light on 'wicked' problems and their amelioration. This is a timely and engaging book that challenges you - the reader - to think again about how we should look at, engage with and support all those involved in health and social care.

The Dark Side of Emotional Labour explores the work that the rest of society would rather not think about, the often unseen work that is emotionally disturbing, exhausting, upsetting, and stigmatising. This is work that is simultaneously undesirable and rewarding, work whose tasks are eschewed and yet necessary for the effective function of individual organisations and society at large. Diverse and challenging, this book examines how workers such as the doorman, the HR manager, the waiter and the doctor's receptionist experience verbal aggression and intimidation; how the prison officer and home carer respond to the emotions associated with physical violence, and; how the Samaritan, banker and veterinarian deal in death and despair. It also considers how different individuals develop the emotional capital necessary to cope with the dark side of emotional labour, and how individuals can make sense of, and come to take satisfaction and pride in, such difficult work. Finally, the book considers what is to be done with darker emotional work, both in terms of the management and care of those labouring on the dark side. Challenging and original, this book gives a voice to those who undertake the most demanding work on our behalf. It will be of interest to researchers and students of organisation studies and its related fields, and to every one of us who is called on to work or manage on the Dark Side.

At a time of growing pressure on health and social care services, this book draws together contributions which highlight contemporary challenges for their management. Providing a range of contributions that draw on a Critical Management Studies perspective the book raises macro-level concerns with theory, demographics and economics on the one hand, as well as micro-level challenges of leadership, voice and engagement on the other. Rather than being an attempt to define the 'wickedness' of problems in this field, this book provides new insights designed to be of interest and value to researchers, students and managers. Contributions from international researchers explore four main topics: identifying contemporary challenges in health and social care; managing, leading and following; listening to silent voices in delivering change; and new methodologies for understanding care challenges. The concerns discussed in this volume are 'wicked' in so far as they are persistent, pernicious and beyond the curative abilities of any single organisation or profession. Such problems require collaboration but also new approaches to listening to those who suffer their effects. This book demonstrates such listening through its engagement with policy makers, leaders, followers, professions, patients, forgotten groups and silenced voices. Moreover, it considers how future research might be transformed so as to shine a more inclusive light on 'wicked' problems and their amelioration. This is a timely and engaging book that challenges you - the reader - to think again about how we should look at, engage with and support all those involved in health and social care.

This third volume in the Routledge Focus on Women Writers in Organization Studies series challenges us to think again about the implications of gender, embodiment and fluidity for organizing and managing. The themes of this book disrupt our understanding of dualisms between sex (men and women), gender (masculinity and femininity) and mind / body, and in so doing analyze the ways in which dominant power relations constitute heteronormativity throughout organizational history, thereby reinforcing mainstream management research and teaching. By centring the work of women writers, this book gives recognition to their thinking and praxis; each writer making political inroads into changing the lived experiences of those who have suffered discrimination, exclusion and marginalization as they consider the ways in which organizational knowledge has tended to privilege rather than problematize masculinity, fixity, control, normativity, violence and discrimination. The themes and authors (Acker, de Beauvoir, Halberstam, Kosofsky Sedgwick, Kristeva, Yourcenar) covered in this book are important precisely because they are not generally encountered in mainstream writing on management and organization studies. They are significant to the study and analysis of organizations because they demonstrate how our understanding of managing and organizing can be transformed when other voices/bodies/genders write on what it is work, live, lead and relate to self and others. All the writers turn to the ways in which individuals matter organizationally, acknowledging that lived experiences are a source of political and ethical practice. Each Woman Writer is introduced and analyzed by experts in organization studies. Further reading and accessible resources are also identified for those interested in knowing more. This book will be relevant to students, researchers and practitioners with an interest in business and management, organizational studies, critical management studies, gender studies and sociology. Like all the books in this series, it will also be of interest to anyone who wants to see, think and act differently.

The purpose of this book is to reimagine the concept of culture, both as an analytical category and disciplinary practice of dominance, marginalization and exclusion. For decades culture has been perceived as a 'hot topic'. It has been written about and deployed as part of 'a search for excellence'; as a tool through which to categorise, rank, motivate and mould individuals; as a part of an attempt to align individual and corporate goals; as a driver of organizational change, and; as a servant of profit maximisation. The women writers presented in this book offer a different take on culture: they offer useful disruptions to mainstream conceptions of culture. Joanne Martin and Mary Douglas provide multi-dimensional holistic accounts of social relations that point up similarity and difference. Rather than offering totalising or prescriptive models, each author considers the complex, polyphonic and processual nature of culture(s) while challenging us to acknowledge and work with ambiguity, fluidity and disruption. In this spirit writings of Judi Marshall, Arlie Hochschild, Kathy Ferguson, Luce Irigaray and Donna Haraway are employed to disrupt extant management cultures that lionise the masculine and marginalise the concerns, perspectives and contributions of women and the diversity of women. These writers bring bodies, emotions, difference, resistance and politics back to the centre stage of organizational theory and practice. They open us up to the possibility of cultures suffused with multifarious potentiality rather than homogeneity and faux certainty. As such, they offer new ways of understanding and performing culture in management and organization. This book will be relevant to students and researchers across business and management, organizational studies, critical management studies, gender studies and sociology.

Spanning the 20th and 21st centuries, the writers considered in this first book of the Routledge Focus on Women Writers in Organization Studies series make an important contribution to how we think about rationality in managing, leading and working. It provides a space in which to think differently about rationality, challenging dominant masculine logics while positioning relations between people centre stage. A critical and intellectually provocative text, the book provides a nuanced and practical account of rationality in organizational contexts, making it clear that women have and continue to write groundbreaking work on the subject: women like Lillian Moller Gilbreth, who was at the forefront of developments in scientific management, and Frances Perkins, who was the first female US cabinet secretary. Both are important not only for what they achieved but also as illustrations of the ways in which women have been written out of the accounts of managing and management thought. This matters not only because credit is denied to those who deserve it, but also because it impoverishes our understanding of complex organisational phenomenon. Where so much extant writing on managing and organizing is preoccupied with abstract notions of structure, strategy, metaphor and machines, the writers considered here explain why effective working and managing is primarily about seeing and working with people. Writers such as Arlie Hochschild, Mary Parker Follett and Heather Hoepfl remind us that rationality cannot be decoupled from emotion or, where a system is to be rationalised, then it should start with and enhance the lives of people - be designed with people at the centre. In this sense, the book is not arguing for a wholesale rejection of rationality. Rather, authors call on readers to move beyond a preoccupation with rationality for its own sake, seeing it instead as a useful and highly contestable aspect of organizational life. Each woman writer is introduced and analysed by an expert in their field. Further reading and accessible resources are also identified for those interested in knowing more. This book will be relevant to students, researchers and practitioners with an interest in business and management, organizational studies, critical management studies, gender studies and sociology. Like all the books in this series, it will also be of interest to anyone who wants to see, think and act differently.

There is a long tradition of research on politics, power and exclusion in areas such as sociology, social policy, politics, women's studies and philosophy. While power has received considerable attention in mainstream management research and teaching, it is rarely considered in terms of politics and exclusion, particularly where the work of women writers is concerned. This second book in the Routledge Series on Women Writers in Organization Studies analyses the ways in which women have theorised and embodied relations of power. Women like Edith Garrud who, trained in the Japanese art of jujutsu, confronted the power of the state to champion feminist politics. Others, such as Beatrice Webb and Alva Myrdal, are shown to have been at the heart of welfare reforms and social justice movements that responded to the worst excesses of industrialisation based on considerations of class and gender. The writing of bell hooks provides a necessarily uncomfortable account of the ways in which imperialism, white supremacy and patriarchy inflict unspoken harm, while Hannah Arendt's work considers the ways in which different modes of organizing restrict the ability of people to live freely. Taken together, such writings dispel the myth that work or business can be separated from the rest of life, a point driven home by Rosabeth Moss Kanter's observations on the ways in which power and inequality differentially structure life chances. These writers challenge us to think again about power, politics and exclusion in organizational contexts. They provide provocative thinking, which opens up new avenues for organization theory, practice and social activism. Each woman writer is introduced and analysed by experts in organization studies. Further reading and accessible resources are also identified for those interested in knowing (thinking!) more. This book will be relevant to students, researchers and practitioners with an interest in business and management, organizational studies, critical management studies, gender studies and sociology. Like all the books in this series, it will also be interest to anyone who wants to see, think and act differently.