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The author's of the award-winning Emotional Labor now go inside the
stressful world of suicide, rape, and domestic hotline workers,
EMTs, triage nurses, and agency/deparment spokespersons, to provide
powerful insights into how emotional labor is actually exerted by
public servants who face the gravest challenges.
The author's of the award-winning Emotional Labor now go inside the
stressful world of suicide, rape, and domestic hotline workers,
EMTs, triage nurses, and agency/deparment spokespersons, to provide
powerful insights into how emotional labor is actually exerted by
public servants who face the gravest challenges.
Widely interdisciplinary in appeal, this book reports on the
successes of innovative training opportunities for non-college
women who end up in low-paying, low-mobility, pink-collar jobs. The
author examines the relative effectiveness of various programs in
helping these women gain access to high-wage, high-mobility
employment opportunities. The analysis includes case studies of
grant-funded projects, as well as in-depth statistical analysis
using ten years of data on women throughout the United States.
These types of education and training options are in tremendous
demand, and the author finds that they are having a powerful impact
on the job prospects of non-college women. As an integral part of
her study, she spells out what kinds of programs have proven most
and least effective. Breaking Out of the Pink-Collar Ghetto
addresses vital issues concerning the effects of gender segregation
in career counseling and employment and training policy. It
provides much-needed guidance on employment and training services
delivery. The book has wide application for students as well as
professionals in the fields of public policy and public
administration, educational counseling and vocational education,
labor economics, and women's studies.
Widely interdisciplinary in appeal, this book reports on the
successes of innovative training opportunities for non-college
women who end up in low-paying, low-mobility, pink-collar jobs. The
author examines the relative effectiveness of various programs in
helping these women gain access to high-wage, high-mobility
employment opportunities. The analysis includes case studies of
grant-funded projects, as well as in-depth statistical analysis
using ten years of data on women throughout the United States.
These types of education and training options are in tremendous
demand, and the author finds that they are having a powerful impact
on the job prospects of non-college women. As an integral part of
her study, she spells out what kinds of programs have proven most
and least effective. Breaking Out of the Pink-Collar Ghetto
addresses vital issues concerning the effects of gender segregation
in career counseling and employment and training policy. It
provides much-needed guidance on employment and training services
delivery. The book has wide application for students as well as
professionals in the fields of public policy and public
administration, educational counseling and vocational education,
labor economics, and women's studies.
Most public service jobs require interpersonal contact that is
either face-to-face or voice-to-voice - relational work that goes
beyond testable job skills but is essential for job completion.
This unique book focuses on this emotional labor and what it takes
to perform it.The authors weave a powerful narrative of stories
from the trenches gleaned through interviews, focus groups, and
survey data. They go beyond the veneer of service delivery to the
real, live, person-to-person interactions that give meaning to
public service.For anyone who has ever felt apathetic toward
government work, the words of caseworkers, investigators,
administrators, attorneys, correctional staff, and 9/11 call-takers
all show the human dimension of bureaucratic work and underscore
what it means to work "with feeling."
Most public service jobs require interpersonal contact that is
either face-to-face or voice-to-voice - relational work that goes
beyond testable job skills but is essential for job completion.
This unique book focuses on this emotional labor and what it takes
to perform it.The authors weave a powerful narrative of stories
from the trenches gleaned through interviews, focus groups, and
survey data. They go beyond the veneer of service delivery to the
real, live, person-to-person interactions that give meaning to
public service.For anyone who has ever felt apathetic toward
government work, the words of caseworkers, investigators,
administrators, attorneys, correctional staff, and 9/11 call-takers
all show the human dimension of bureaucratic work and underscore
what it means to work "with feeling."
The Palgrave Handbook of Global Perspectives on Emotional Labor in
Public Service challenges traditional public administration theory
and its disavowal of the emotive component to public service
delivery. Providing a comprehensive and comparative overview of the
current research in this previously understudied area, this
handbook situates emotional labor within public service and
establishes emotional labor within individual, organizational,
cultural, and situational scenarios. With chapters spanning twelve
different countries across six continents, this handbook provides
groundbreaking survey research that probes the daily work
experience of public servants, paying special attention to the
relational aspect of public service delivery. It ultimately seeks
to revise the current public service paradigm, and will be an
invaluable resource to researchers, public managers, and
international public service organizations as the first of its kind
for the public administration market.
The Palgrave Handbook of Global Perspectives on Emotional Labor in
Public Service challenges traditional public administration theory
and its disavowal of the emotive component to public service
delivery. Providing a comprehensive and comparative overview of the
current research in this previously understudied area, this
handbook situates emotional labor within public service and
establishes emotional labor within individual, organizational,
cultural, and situational scenarios. With chapters spanning twelve
different countries across six continents, this handbook provides
groundbreaking survey research that probes the daily work
experience of public servants, paying special attention to the
relational aspect of public service delivery. It ultimately seeks
to revise the current public service paradigm, and will be an
invaluable resource to researchers, public managers, and
international public service organizations as the first of its kind
for the public administration market.
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