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Books > Social sciences > Sociology, social studies > Social institutions > Work & labour
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Emotional Labor - Putting the Service in Public Service (Paperback, illustrated edition)
Loot Price: R1,865
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Emotional Labor - Putting the Service in Public Service (Paperback, illustrated edition)
Expected to ship within 10 - 15 working days
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Most public service jobs require interpersonal contact that is
either face-to-face or voice-to-voice - relational work that goes
beyond testable job skills but is essential for job completion.
This unique book focuses on this emotional labor and what it takes
to perform it.The authors weave a powerful narrative of stories
from the trenches gleaned through interviews, focus groups, and
survey data. They go beyond the veneer of service delivery to the
real, live, person-to-person interactions that give meaning to
public service.For anyone who has ever felt apathetic toward
government work, the words of caseworkers, investigators,
administrators, attorneys, correctional staff, and 9/11 call-takers
all show the human dimension of bureaucratic work and underscore
what it means to work "with feeling."
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