This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes - the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and permanently eliminate them, and why industry-wide collaboration will only be possible with a shared standard of quality. This book is a practical introduction to making your ICT world even more failsafe and efficient. The authors share key knowledge in quality management and offer an exclusive insight into their extensively tested and continually enhanced formula for success: the Zero Outage approach.

This reference book shows how the Zero Outage method leads to more stability in operations, more reliability in projects and, ultimately, to greater customer satisfaction. It explains why clear standards for platforms, processes and personnel are essential for ensuring high ICT quality from end to end and what to look out for during changes - the most common cause of IT outages. Readers also learn how to resolve errors as quickly as possible and permanently eliminate them, and why industry-wide collaboration will only be possible with a shared standard of quality. This book is a practical introduction to making your ICT world even more failsafe and efficient. The authors share key knowledge in quality management and offer an exclusive insight into their extensively tested and continually enhanced formula for success: the Zero Outage approach.

Das Fachbuch zeigt, wie die Zero-Outage-Methode zu mehr Stabilitat im Betrieb, mehr Zuverlassigkeit in Projekten und letztlich zu einer groesseren Kundenzufriedenheit fuhrt. Es verdeutlicht, weshalb klare Standards bei Plattformen, Prozessen und Personal unverzichtbar sind, um eine hohe ICT-Qualitat von Ende zu Ende sicherzustellen und worauf es bei Changes - den haufigsten Ursachen fur IT-Ausfalle - ankommt. Zudem erfahren die Leser, wie man Stoerungen schnellstmoeglich behebt und dauerhaft abstellt und warum die Zusammenarbeit von ICT-Anbietern kunftig nur mit einem gemeinsamen Qualitatsstandard gelingen kann. So dient dieses Buch als praxisnahe Anleitung, die eigene ICT-Welt noch ausfallsicherer und leistungsfahiger zu machen. Dazu teilen die Autoren ihre wichtigsten Erkenntnisse im Qualitatsmanagement und geben einen exklusiven Einblick in ihr - uber viele Jahre erprobtes und kontinuierlich weiterentwickeltes - Erfolgsrezept: den Zero-Outage-Ansatz.