Quality management has received much attention in recent years, not least in the construction industry. This book provides a description of the techniques of quality management and how they are implemented, regardless of the context. The author applies the techniques to the construction industry and brings in some practical experience from contractors in the construction industry.

This new book examines the techniques of quality management that have been developed for other industries, and illustrates how they can be applied to construction. It contains core content information for those working in building, construction management, surveying, and architecture. Of special interest are the real-life examples of how quality improvement methods have been used in practice in large contracting organizations.