"The Telesales Handbook" is written for everyone facing the daily challenges of the telesales and call centre world. It is written in a clear and no nonsense way and packed with useful tips and advice making it a great reference guide to those just starting out and those who've been in the industry for a while.

Stuart Pearce became the face of England's bid to win the 1996 European Championships when his maniacal explosion of joy and relief at scoring a penalty in the quarter-final shoot-out against Spain captured the mood of a nation. England did not win the tournament, but, against a backdrop of the Three Lions song that played from every pub, every bar, every car radio and every open window in that summer, it cemented the renaissance of the game in this country. Alongside his friendships with Paul Gascoigne and Gareth Southgate - including the time the trio were invited on stage by the Sex Pistols - the book details the semi-final against Germany, more heartbreak in the penalty shootout when Southgate missed England's sixth penalty and what the tournament meant to Pearce and to Southgate and to the rest of the country. It is a first-hand account of the summer when football came home for England fans, and when the country lost itself in the joy of a home tournament.

Stuart Pearce became the face of England's bid to win the 1996 European Championships when his maniacal explosion of joy and relief at scoring a penalty in the quarter-final shoot-out against Spain captured the mood of a nation. England did not win the tournament, but, against a backdrop of the Three Lions song that played from every pub, every bar, every car radio and every open window in that summer, it cemented the renaissance of the game in this country. Alongside his friendships with Paul Gascoigne and Gareth Southgate - including the time the trio were invited on stage by the Sex Pistols - the book details the semi-final against Germany, more heartbreak in the penalty shootout when Southgate missed England's sixth penalty and what the tournament meant to Pearce and to Southgate and to the rest of the country. It is a first-hand account of the summer when football came home for England fans, and when the country lost itself in the joy of a home tournament.

When Stuart Pearce arrived at Nottingham Forest as a 23-year-old, he advertised his business as an electrician in the club programme. This down-to-earth attitude, in an era of superstar prima donnas, and his total commitment on the pitch, immediately earned him the affection of the club's fans, who nicknamed him Psycho. He became almost as influential character at the club as the man who brought him there, Brian Clough. This book reveals the story of one of football's greatest personalities.