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In the last three decades, mediation has been increasingly used in
the United States and elsewhere. Much has been written about the
philosophical underpinnings and ethical dilemmas of mediation as
well as its applications both within judicial systems and beyond
the limits of these systems. However, some very basic challenges
remain: How can entrenched positions, strong emotions, and cultural
differences be dealt with? Mediation expertise is truly achieved
when a mediator learns to overcome these challenges through
experience and intuition. To speed up the learning curve of
mediation expertise, Jean Poitras, PhD, and Susan Raines, PhD have
benchmarked the mediation process in Expert Mediators: Overcoming
Mediation Challenges in Workplace, Family, and Community Conflicts.
Tapping the experience and wisdom of over 175 highly qualified
mediators from across different realms of the mediation practice
(e.g., family mediation, workplace mediation, commercial mediation)
and across geographic regions (e.g., U.S., Australia, Europe,
Israel, Canada), this book integrates best practices in order to
improve the performance of mediators. For each proposed strategy,
this book discusses conditions under which each practice should be
used as well as approaches to mitigate risks associated with using
each strategy and technique.
All managers are conflict managers, and Conflict Management and
Leadership for Managers, Third Edition coaches current and future
organizational leaders with the knowledge and skills necessary to
prevent and manage every common source of conflict faced at work.
This text is divided into three sections: conflict management and
collaboration basics, strategies for preventing conflicts inside
your work teams and organizations, and processes and skills for
enhancing relationships with external stakeholders. This
comprehensive, all-in-one resource offers skill-based exercises,
self-assessments for role understanding and goal-setting, and a
variety of learner-friendly tools. Informed by decades of
experience working with organizations of all types, sizes,
missions, and cultures, Susan S. Raines demonstrates how effective
and creative managers positively address conflict to enhance
collaboration and mission achievement, thrive in rapidly changing
environments, and craft a positive brand image for both one’s
organization and their own career. Updates to the Third Edition:
Greatly expanded coverage of DEI-related conflict management woven
into all sections for greater racial, ethnic, gender and sexuality,
cultural, and religious sensitivity and situational specificity
coverage. Greater coverage of the roles of social media and
technology in increasing and decreasing conflict and suggested
technological strategies to utilize and/or mitigate increasingly
modernizing work communication methods and advancement challenges.
More coverage of distributed hybrid workplace issues around team
cohesion, employee motivation, and connectedness relevant to
industry-wide environmental changes initiated by the COVID-19
pandemic. Increased coverage of informal conflict and dispute
resolution that are more common and nuanced, providing more
granular application of skills and strategies. Improved art program
for visual learners. Updated relevant court rulings and federal
policies to stay in step with current legal best-practice.
All managers are conflict managers, and Conflict Management and
Leadership for Managers, Third Edition coaches current and future
organizational leaders with the knowledge and skills necessary to
prevent and manage every common source of conflict faced at work.
This text is divided into three sections: conflict management and
collaboration basics, strategies for preventing conflicts inside
your work teams and organizations, and processes and skills for
enhancing relationships with external stakeholders. This
comprehensive, all-in-one resource offers skill-based exercises,
self-assessments for role understanding and goal-setting, and a
variety of learner-friendly tools. Informed by decades of
experience working with organizations of all types, sizes,
missions, and cultures, Susan S. Raines demonstrates how effective
and creative managers positively address conflict to enhance
collaboration and mission achievement, thrive in rapidly changing
environments, and craft a positive brand image for both one’s
organization and their own career. Updates to the Third Edition:
Greatly expanded coverage of DEI-related conflict management woven
into all sections for greater racial, ethnic, gender and sexuality,
cultural, and religious sensitivity and situational specificity
coverage. Greater coverage of the roles of social media and
technology in increasing and decreasing conflict and suggested
technological strategies to utilize and/or mitigate increasingly
modernizing work communication methods and advancement challenges.
More coverage of distributed hybrid workplace issues around team
cohesion, employee motivation, and connectedness relevant to
industry-wide environmental changes initiated by the COVID-19
pandemic. Increased coverage of informal conflict and dispute
resolution that are more common and nuanced, providing more
granular application of skills and strategies. Improved art program
for visual learners. Updated relevant court rulings and federal
policies to stay in step with current legal best-practice.
In the last three decades, mediation has been increasingly used in
the United States and elsewhere. Much has been written about the
philosophical underpinnings and ethical dilemmas of mediation as
well as its applications both within judicial systems and beyond
the limits of these systems. However, some very basic challenges
remain: How can entrenched positions, strong emotions, and cultural
differences be dealt with? Mediation expertise is truly achieved
when a mediator learns to overcome these challenges through
experience and intuition. To speed up the learning curve of
mediation expertise, Jean Poitras and Susan Raines have benchmarked
the mediation process in Expert Mediators: Overcoming Mediation
Challenges in Workplace, Family, and Community Conflicts. Tapping
the experience and wisdom of over 175 highly qualified mediators
from across different realms of the mediation practice (e.g.,
family mediation, workplace mediation, commercial mediation) and
across geographic regions (e.g., U.S., Australia, Europe, Israel,
Canada), this book integrates best practices in order to improve
the performance of mediators. For each proposed strategy, this book
discusses conditions under which each practice should be used as
well as approaches to mitigate risks associated with using each
strategy and technique.
Conflict Management for Managers: Resolving Workplace, Client, and
Policy Disputes provides current and future organizational leaders
with the knowledge and skills necessary to prevent and manage every
common source of conflict faced at work. Great managers and leaders
understand they must communicate effectively, lead diverse teams,
provide effective feedback, meet customer expectations, attend to
organizational culture, and proactively manage relationships with
vendors and regulators. This text provides skill-building exercises
to help you lead effective meetings, build strong teams, conduct
performance appraisals that motivate team members, coach employees
and other managers through difficult times, and craft a positive
brand image for both your organization and your own career. The
text is divided into three sections: Conflict Management &
Collaboration basics, including assessments designed to rate your
current skills and set goals for growth; Strategies for preventing
conflicts inside your work teams and organizations, including tips
for giving feedback, motivating team members, and creating positive
organizational cultures; and Processes and skills for enhancing
relationships with external stakeholders such as customers,
vendors, and regulators. Thoroughly updated, this new edition
incorporates a greater number of skill-building exercises,
discussion questions, and goal-setting suggestions to allow for the
active transition of these skills from the printed page into your
daily work life.
Conflict Management for Managers: Resolving Workplace, Client, and
Policy Disputes provides current and future organizational leaders
with the knowledge and skills necessary to prevent and manage every
common source of conflict faced at work. Great managers and leaders
understand they must communicate effectively, lead diverse teams,
provide effective feedback, meet customer expectations, attend to
organizational culture, and proactively manage relationships with
vendors and regulators. This text provides skill-building exercises
to help you lead effective meetings, build strong teams, conduct
performance appraisals that motivate team members, coach employees
and other managers through difficult times, and craft a positive
brand image for both your organization and your own career. The
text is divided into three sections: Conflict Management &
Collaboration basics, including assessments designed to rate your
current skills and set goals for growth; Strategies for preventing
conflicts inside your work teams and organizations, including tips
for giving feedback, motivating team members, and creating positive
organizational cultures; and Processes and skills for enhancing
relationships with external stakeholders such as customers,
vendors, and regulators. Thoroughly updated, this new edition
incorporates a greater number of skill-building exercises,
discussion questions, and goal-setting suggestions to allow for the
active transition of these skills from the printed page into your
daily work life.
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