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Public Management: A Research Overview provides a structured survey
of the state of the art of public management research. Looking at
the enduring themes of bureaucracy, autonomy, markets and
collaboration, each chapter introduces key foundational studies
before reviewing contemporary research. Although originally
intended to maximise efficiency, work on bureaucracy points to the
problems of red tape, contested accountabilities, performance
management, merit and public service motivation. Autonomy research
asks whether reforms intended to free subservient agencies from red
tape and political interference have delivered the goods. Are
autonomous service managers more focused on the needs of
citizen-consumers and more entrepreneurial in their appetite for
innovation? Marketisation reforms take a further step away from
bureaucratic forms of control by exposing public services to market
forces of one form or another. Competitive contracting and
privatisation put public services into real markets while
quasi-markets and yardstick competition try to recreate these
pressures without private ownership. Perhaps reacting to the
fragmentation unleashed by unbundling and marketisation,
collaboration promises to deliver improvement through voluntary
processes of negotiation and exchange. Vertical forms of
collaboration between different levels of government, or between
governments and citizens, promise a better match between policies
and problems. Lateral collaboration between agencies working at the
same level are intended to tackle the so-called wicked issues that
fall between jurisdictions or else to share services and unlock
economies of scale. The book concludes by considering the new
challenges facing public management from global warming to the rise
of populism and affective polarisation. Drawing on evidence from
across the world, the book will speak to all those studying and
practising public management.
Public Management: A Research Overview provides a structured survey
of the state of the art of public management research. Looking at
the enduring themes of bureaucracy, autonomy, markets and
collaboration, each chapter introduces key foundational studies
before reviewing contemporary research. Although originally
intended to maximise efficiency, work on bureaucracy points to the
problems of red tape, contested accountabilities, performance
management, merit and public service motivation. Autonomy research
asks whether reforms intended to free subservient agencies from red
tape and political interference have delivered the goods. Are
autonomous service managers more focused on the needs of
citizen-consumers and more entrepreneurial in their appetite for
innovation? Marketisation reforms take a further step away from
bureaucratic forms of control by exposing public services to market
forces of one form or another. Competitive contracting and
privatisation put public services into real markets while
quasi-markets and yardstick competition try to recreate these
pressures without private ownership. Perhaps reacting to the
fragmentation unleashed by unbundling and marketisation,
collaboration promises to deliver improvement through voluntary
processes of negotiation and exchange. Vertical forms of
collaboration between different levels of government, or between
governments and citizens, promise a better match between policies
and problems. Lateral collaboration between agencies working at the
same level are intended to tackle the so-called wicked issues that
fall between jurisdictions or else to share services and unlock
economies of scale. The book concludes by considering the new
challenges facing public management from global warming to the rise
of populism and affective polarisation. Drawing on evidence from
across the world, the book will speak to all those studying and
practising public management.
The current economic and political climate places ever greater
pressure on public organizations to deliver services in a
cost-efficient way. Focused on the costs of service delivery,
governments across the world have introduced a series of business
like practices - from performance management to public-private
partnership - in the belief that these will increase the efficiency
of their public services. However, both the debate about public
service efficiency and the policies and practices introduced to
advance it, have developed without a coherent account of what
efficiency means in this context and how it should be realized. The
predominance of a rather narrow definition of the term - very often
focused on the ratio of inputs to outputs - has tended to polarise
opinion either for or against efficiency agenda. Yet public service
efficiency, more broadly conceived, is an inescapable fact of the
public manager's task environment; indeed in the past, the notion
of efficiency was central to the emergence of the field of public
administration. This book will recover public service efficiency
from the relatively narrow terms of recent debates by examining
theories and evidence relating to technical, allocative,
distributive and dynamic efficiencies. In exploring the
relationship between efficiency and democracy, this book will move
current debates in public administration forward by reflecting on
the trade-offs between the different dimensions of efficiency that
public organizations confront.
The current economic and political climate places ever greater
pressure on public organizations to deliver services in a
cost-efficient way. Focused on the costs of service delivery,
governments across the world have introduced a series of business
like practices - from performance management to public-private
partnership - in the belief that these will increase the efficiency
of their public services. However, both the debate about public
service efficiency and the policies and practices introduced to
advance it, have developed without a coherent account of what
efficiency means in this context and how it should be realized. The
predominance of a rather narrow definition of the term - very often
focused on the ratio of inputs to outputs - has tended to polarise
opinion either for or against efficiency agenda. Yet public service
efficiency, more broadly conceived, is an inescapable fact of the
public manager's task environment; indeed in the past, the notion
of efficiency was central to the emergence of the field of public
administration. This book will recover public service efficiency
from the relatively narrow terms of recent debates by examining
theories and evidence relating to technical, allocative,
distributive and dynamic efficiencies. In exploring the
relationship between efficiency and democracy, this book will move
current debates in public administration forward by reflecting on
the trade-offs between the different dimensions of efficiency that
public organizations confront.
The performance of the public services, from education and policing
to health and recycling, is a matter of concern in many countries.
Issues of public service efficiency, cost, and effectiveness have
moved to the forefront of political debate. This book applies the
latest thinking from Management and Organization Studies to the
performance of public organizations in order to evaluate the merits
of different mechanisms for driving improvement in the public
sector.
Research in Management and Organization Studies on the private
sector has identified a number of 'drivers' of improved
performance, including innovation, organizational culture,
leadership, and strategic planning. Many of these 'private sector'
characteristics have emerged within public sector organisations in
recent years. However, public managers face additional pressures,
whether from regulators, constrained resources, or political
interference. This book takes each of these drivers in turn and
assesses whether they lead to improvement in public services.
Written for students and researchers of Public Management, this
book will also be of interest to public managers and consultants.
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