When a manager establishes a friendly yet productive working atmosphere, the benefits to the whole organization are substantial. "The Art of Managing People" provides practical strategies, guidelines and techniques for
* Developing the interpersonal skills necessary to improve relations with employees
* Understanding the differences between people, and behaving accordingly
* Assessing, and then improving, current working situations
* Creating trust between managers and employees.
Person-to-person skills are the key to developing an effective team of satisfied, energetic workers. Letting your workers express their own personalities and maximize their potentials will
* Reduce stress within the work force,
* Create a positive spirit throughout the company, and
* Increase the organization's productivity and profitability.

Imagine... . When you encounter difficult co-workers - you know how to adapt to them. . Where you meet challenging situations - you have the skills to overcome them. . How good it will feel when you become a dynamic leader that others want to follow. If you dream of all that and more... then People Smart is the book you need. People Smart is a unique blend of scientific research on human behavior and our 30+ years of teaching people smarts - through the Platinum Rule. Whether you want to be better at selling or socializing, managing or motivating, producing or persuading, this book has the answers. Once you've been exposed to these hands-on, proven and practical principles, you'll find that you will have access to uncommon wisdom allowing you to: . Become a more loved and effective boss . Gain effortless cooperation of even the most difficult people . Fascinate and positively influence your spouse and children . Build meaningful rapport that attracts long-term clients . Eliminate tension in every personal and professional relationship Learn to apply People Smart and soon you'll unconsciously begin to draw out the best in everyone around you. You'll notice how easy it becomes for you to gain the trust and respect of even the most cynical people you meet. People Smart is a reader-friendly book. You can use and reuse it as a constant companion to consult when dealing with difficult people and stressful situations. It gives you the tools to realistically take charge of improving all your work relationships.

"PeopleSmart" offers powerful techniques for turning every encounter into a mutual win. Whether you want to be better at selling or socializing ... managing or motivating ... producing or parenting ... winning or wooing, this book has the answers.

The ultimate sales training system for results-hungry sales pros who want to excel in today' s complex sales arena... Collaborative Selling How to Gain the Competitive Advantage in Sales " Quality was the key word for success in the ' 80s. Team selling that makes the customer a true partner will be the point of differentiation in the ' 90s. Collaborative Selling lays out a clear road map for value-added marketing." --Buck Rodgers Former Vice President of Marketing, IBM Corporatio Author, The IBM Way " The traditional ' hard sell' approach to customers is passe successful selling in the ' 90s requires building a partnership with customers. Collaborative Selling tells you how to develop a cooperative, long-term relationship with your customers." --Og Mandino Author, The Greatest Salesman in the World " Tony and Rick are masters of win-win communications. Their new book will take you above and beyond the competition." --Denis Waitley Author, The New Dynamics of Winning " Collaborative Selling offers a fresh, new look at the art of selling that focuses on solving customers' problems and meeting your customers' needs." --Dr. Charles Garfield, President The Charles Garfield Group Based on a dynamic new approach proven in sales training programs in some of the nation' s most successful companies, Collaborative Selling supplies a results-driven, six-step communication and problem-solving program that helps you accurately target your market... identify and contact your best prospects, explore and meet their needs and expectations, then work collaboratively to select the solutions that reward you both.

Increase Profits and Reduce Stress in your Trade Shows and Corporate Events! A few short years ago, there was little need for this book. However, the trade show and event marketplace has drastically changed. Shows and events used to be ""a cost of doing business"" but are now considered an investment that adds to or subtracts from the bottom line. Today, exhibit and event managers deal with the pressure of shrinking budgets and higher expectations. ""R.O.I."" is the corporate buzzword for ""Show me the money!"" So ask yourself this question: ""Can I show anyone the money for my trade show investment?""

What's causing turmoil for you? Help for your crisis is here. Finally, the truth is revealed. You CAN conquer fear, feed your soul, & gain energy to overcome any crisis. Save your business or get a job during an economic crisis. Create a community that wants to help you succeed. Create a memorable personal brand and entice people to follow your lead & your agenda. Make your impossible dreams come true. Get out of debt & back on your feet. Overcome procrastination by revising a "trigger-sequence" so you take valuable action today. Short articles by other eminent authors provide more strategies. Learn how to profit from social media marketing, powerful in-person networking strategies & more. Award winning speaker, author, university lecturer & CEO, Tom Marcoux coaches you to lead yourself & others to calm. Then you'll be more productive and you will feel confident, successful & fulfilled. A rich collection of quotations stimulates the reader's imagination, ranging from Emerson to Oprah.

What do you really want? Powerful communication can get it for you. This classic book, now in its third edition, guides you to save time, avoid miscommunication, build confidence, gain instant rapport, persuade with ease, close sales, manage difficult situations, reduce stress through cooperation, gain a new job or protect your job, and align yourself for promotions and raises. A new chapter, "Truth No One Will Tell You," shows how you can thrive in an economic crisis. Award winning speaker, author, university lecturer and CEO, Tom Marcoux coaches you to success through job interviewing, public speaking, media relations, and personal branding. Learn a system of persuasive communication techniques for business and life. Examples from the lives of prominent contemporary success stories include Warren Buffet and Bill Gates. Short articles by other eminent authors provide further strategies. A rich collection of quotations stimulates the reader's imagination, ranging from Emerson to Oprah.

This is just a sampling of the powerful techniques you will learn from this book: 1. Discover the preferred business situations for Directors - on page 8 2. Socializers typically work in these types of careers - see page 17 3. Use the checklists on pages 64 & 66 to quickly and accurately identify the styles of your prospects and customers 4. Learn the 14 traits of highly adaptable people - on pages 87 & 88 5. Discover the best ways to introduce yourself to each of the four behavioral styles on page 116 6. Learn the types of questions you might ask a third person to determine your prospect's style - on page 117 7. Read the best ways to leave a voice mail message for each of the four behavioral styles - on page 118 8. Learn how to use the "funnel technique" of questioning to discover your prospect's needs - on pages 128 & 129 9. Use the feature-feedback-benefit technique discussed on pages 136 & 137 10. Discover how to get a commitment from a Thinker on page 148 11. Use the four-touch after-sale follow-up system presented on page 152 Time has proven that people like to buy from people they know, like and trust. Your ability to connect with people, maintain rapport, lower tension and increase trust will determine how high you climb in the sales profession. Mastery of The Platinum Rule will give you an unfair advantage over other salespeople. Here are expert opinions: "The Platinum Rule is communication and relational genius, translated into a very simple, daily philosophical approach that gets results. Well done!" Jim Rohn, CPAE, Author, The Five Major Pieces to the Life Puzzle "The Platinum Rule is the priceless key to unlocking the door to empowerment, productivity and all business andpersonal relationships." Denis Waitley, Author, Empires of the Mind and The Psychology of Winning "The success we achieve is in direct proportion to our ability to understand and communicate with people. Communicating with people on their terms, not our own, is the key to creating a loyal customer base and creating mutually profitable business relationships; both of which result in higher productivity and increased earnings potential. The Platinum Rule is the single most effective tool for learning how to get exactly what we want in life by helping others get exactly what they want - the win-win we're all seeking." Tod Barnhart, Author, The Five Rituals of Wealth

Imagine... . When you encounter difficult people - you know how to adapt to them. . Where you meet challenging situations - you have the skills to transform them. . In times when you face the unknown - you remain fearless. If you dream of all that and more... then People Smart is the book you need. People Smart is a unique blend of scientific research on human behavior and our 30+ years of teaching people smarts - through the Platinum Rule. Whether you want to be better at counseling or coaching, managing or motivating, parenting or persuading, this book has the answers. Once you've been exposed to these hands-on, proven and practical principles, you'll find that you will have access to uncommon wisdom allowing you to: . Become a more loved and effective parent, teacher or friend . Gain effortless cooperation of even the most difficult people (children) . Fascinate and positively influence your spouse and children . Build quick rapport that creates lifelong relationships . Get along with all types of people from every walk of life Learn to apply People Smart and soon you'll unconsciously begin to draw out the best in everyone around you. You'll notice how easy it becomes for you to gain the trust and respect of even the most cynical people you meet. People Smart is a reader-friendly book. You can use and reuse it as a constant companion to consult when dealing with difficult people and stressful situations. It gives you the tools to realistically take charge of improving all your interpersonal relationships.

This book is about the accountability performance system, which can be applied to any training program. It explores the critical difference between the content and context of any program.

In today's competitive workplace, your ability to communicate is your most important business skill.

This valuable handbook to better business communication can help you develop the skills you need to succeed. Using real-life examples, it offers practical, easy-to-use instruction in writing effective memos and reports, making memorable presentations, and leading productive meetings. It also introduces key telephone skills, shows you how to interpret body language and personal communication styles -- and teaches you the critical listening and questioning skills you need to get ahead.

Whether you're a top manager trying to lead a large organization or one of the millions of people who actually get the work done, Communicating at Work can help you be more effective, get more of what you want out of work, and improve your chances for success.

In today's fast-moving, fiercely competitive markets, sales is more than a job, it is a career, a profession requiring special knowledge and specific skills. You have to be your own boss, take on the responsibilities-and reap the rewards-of sales management.