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This is the third of a series of research volume of papers from the
Business and Information Technologies global research network. The
group includes 20 partners from 16 countries, who conduct studies
on the impact of new information and communication technologies on
business practice, industry structure, and economic change. The
book presents a unique longitudinal and cross-sectional view of
technology adoption and business practice across a diverse set of
countries and economies. It appears that there are some
commonalities with respect to patterns of technology adoption , but
also significant differences across countries. Furthermore,
innovative practices can arise in every country, and have the
potential to be applied in other countries. The identical survey
carried out in different countries enables benchmarking and
accurate comparisons across those markets. It is also extremely
broad in its coverage of business practice in terms of functions
and performance.
The Practice of Quality Management presents the results of eleven
ground-breaking research projects in quality management. It is the
first collection of research papers by academics in this area. The
projects are empirical studies on total quality management that
suggest new ways to think about quality. The objective of the
research found in this book is to develop theory and to assist
practice. Thus, this volume is of interest to both academic
researchers and practising managers. The chapters fall into four
categories: `Performance', `Understanding TQM', `Organizations',
and `Using TQM'. All of the chapters show that there are many
different applications and research issues associated with quality.
The chapters on `Understanding TQM' suggest that it is possible to
develop and test theories of quality. The chapters on `Performance'
demonstrate that studies of the operational and financial effect of
quality can yield positive results. Many thinkers on quality
consider that organizational impacts of quality are the most
important drivers of the quality process. The chapters on
`Organizations' present evidence on how quality programs affect
human resource management, and organizational structure. Finally,
the chapters on `Using TQM' present several studies of applications
of quality management.
This is the fourth of a series of research volume of papers from
the Business and Information Technologies global research network.
The BIT network comprises 21 partners from 17 countries, and
conducts studies on the impact of new information and communication
technologies on business practice, industry structure and economic
change. This volume contains papers from BIT partners in Taiwan,
New Zealand, Chile, USA, Italy, South Korea, and Switzerland. The
papers address a range of subjects including the diffusion of
mobile apps in the health area, role of trust in e-commerce, impact
of digital technology in the role and practice of product
management in technology intensive companies, new digital business
practices in Taiwan, social media marketing, social activities of a
B2B community with the case of BTicino, product-service system, and
information diffusion in social networks.
The Practice of Quality Management presents the results of eleven
ground-breaking research projects in quality management. It is the
first collection of research papers by academics in this area. The
projects are empirical studies on total quality management that
suggest new ways to think about quality. The objective of the
research found in this book is to develop theory and to assist
practice. Thus, this volume is of interest to both academic
researchers and practising managers. The chapters fall into four
categories: `Performance', `Understanding TQM', `Organizations',
and `Using TQM'. All of the chapters show that there are many
different applications and research issues associated with quality.
The chapters on `Understanding TQM' suggest that it is possible to
develop and test theories of quality. The chapters on `Performance'
demonstrate that studies of the operational and financial effect of
quality can yield positive results. Many thinkers on quality
consider that organizational impacts of quality are the most
important drivers of the quality process. The chapters on
`Organizations' present evidence on how quality programs affect
human resource management, and organizational structure. Finally,
the chapters on `Using TQM' present several studies of applications
of quality management.
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