In order to survive and attain market leadership, organizations must engage in longer-term strategic quality activities to address radical, paradigm-shifting improvements that affect the organization and its competitive position. This requires a different way of thinking and acting by leaders and managers that is known as insightful thinking. This book can show you how to achieve this kind of success. It is about how to think insightfully about quality and to increase the creativity, innovation, and agility of an organization and its employees. Quality must be addressed in strategic as well as operational terms in order for organizations to compete effectively over the long term. Strategic quality management requires insightful leadership.The second edition updates the case discussions about real organizations that illustrate the main points of the book. It challenges leaders and managers to adopt a new way of thinking and presents thought-provoking ideas about how organizations can begin the process of charting their own paths to insight and lasting success.

Industry 4.0 systems use various sensor technologies many that include the integration of RFID. The intent of this book is to provide a sufficient discussion of RFID to enable readers with no prior knowledge to develop a basic understanding of the technology. RFID for the Supply Chain and Operations Professional discusses current applications and specific examples of RFID usage taken from a variety of industries. The appropriate coupling of RFID with other technologies such as global positioning systems (GPS), enterprise resource planning (ERP), IIoT technologies and robotics is discussed as well as an overview of the RFID implementation process. This book will help readers develop an understanding of the capability of the technology to increase an organization's customer responsiveness. In the third edition, the discussion and examples have been updated to reflect the rapid advancement in RFID technology. A new case study and new examples have been added along with updated discussions and projections about RFID technology.

In order to survive and attain and maintain market leadership, organizations must engage in longer-term strategic quality activities to address radical - possibly paradigm-shifting - improvements that might affect the organization and its competitive position. Doing so requires a different way of thinking and acting by leaders and managers. This is known as insightful thinking, and this book can show you how to achieve this kind of success.This book is about how to think differently about quality and by doing so increase the creativity, innovation, and agility of an organization and its employees as well as the awareness of new developments in the marketplace and their possible impact on the organization and its markets. Quality must be addressed in strategic as well as operational terms in order for organizations to compete effectively over the long term. Strategic quality management requires insightful leadership.Each chapter contains short case illustrations about real organizations that illustrate the main points of that chapter. It challenges leaders and managers to adopt a new way of thinking and presents thought-provoking ideas about how organizations can begin the process of charting their own paths to insight - and lasting success.

The quality and effectiveness of decisions made within an organization and its supply chain depend upon the accuracy and timeliness of the information upon which they are based. Radio Frequency Identification (RFID) is a technology that can provide more accurate information in near real time and thus increase the quality and timeliness of decisions based on that information. RFID systems are currently in use in areas such as inventory management, process control, asset tracking and monitoring, and retail point of sale. Organizations which appropriately incorporate RFID into their operations and information management systems have increased their agility, effectiveness, and efficiency resulting in organizational growth and increased profitability. The appropriate utilization of RFID allows organizations to become more agile resulting in their ability to respond to customers more efficiently and effectively. Technology by itself does not result in improvements and RFID is no exception. RFID is not a solution for every problem. However, when coupled with other appropriate technologies to address an appropriate objective, RFID can offer a variety of benefits to businesses. The proper integration into the firm's competitive plans and processes, and the ability to leverage those technologies for competitive advantage results in increased performance for organizations. The intent of this book is to provide a sufficient discussion of RFID to enable readers with no prior knowledge to develop a basic understanding of the technology. The book discusses current applications and specific examples of RFID usage taken from a variety of industries. The appropriate coupling of RFID with other technologies such as GPS, ERP, and robotics is discussed as well as an overview of the RFID implementation process. This book will help readers develop an understanding of the capability of the technology to increase an organization's customer responsiveness.

Information is power in supply chain operations, negotiations, continuous improvement programs, and process improvement, and indeed in all aspects of managing an operation. Accurate and timely information can result in better decisions that translate into improvement of bottom line results. The development and effective use of cost modeling as a method to understand the cost of products, services, and processes can help drive improvements in the quality and timeliness of decision making. In the supply chain community an understanding of the actual cost structures of products and services, whether with new or non-partner suppliers, can facilitate fact-based discussions which are more likely to result in agreements that are competitively priced and with fair margins. Further, accurate cost models which are cooperatively developed between supply chain partners can form the basis for joint efforts to reduce non-value-added costs and provide additional focus towards operational improvement.While many organizations feel confident they have an understanding of the cost structure for products and services produced internally, cost modeling often uncovers areas where significant cost improvement can be obtained. Cost of quality is a particular type of internal cost model that analyzes the true costs associated with the production of less than perfect products and services. The development of a cost of quality model can provide insight into how products or services of higher quality can be produced at lower cost.This book provides the business student or professional a concise guide to the creation and effective use of both internal and external cost models. Development of internal cost models is discussed with illustrations showing how they can be deployed to assist in new product development, pricing decisions, make-or-buy decisions and the identification of opportunities for internal process improvement projects. The creation and use of external cost models are discussed providing insight into how their use can drive collaborative improvement efforts among supply chain partners, better prepare for price negotiations, and keep negotiations focused on facts rather than emotions - all while allowing for future discussions with preferred suppliers to focus on more strategic and operational improvement initiatives, and less on pricing. A number of detailed cost model examples are provided to educate on both how cost models are constructed, and to demonstrate how they have been effectively deployed.