This handbook is based on the educational requirements of the South African Institute of Chartered Accountants for entry into Initial Test of Competence Examination of SAICA.

This revised edition of A Student’s A-Z of Psychology is a response to the requirements of the modern learning environment. It provides the core psychological knowledge required for a first year course in psychology as well as information on specific skills-based topics. As an alphabetically arranged resource, it is an easy-to-use companion for the entry-level student of psychology.

Contents Include:

• Cognition: Thinking
• Consultation scenario for a psychological research project
• Consultation scenario for a stress management programme
• Consultation scenario for a study management programme
• Consultation interview
• Emotion and motivation
• Emotion: Classification of
• Emotion: Concept of
• Emotion: Theories of
• Emotional intelligence: Concept of
• Emotions: Interpretation of
• Groups: Attributes of human groups
• Groups: Differentiation of groups
• Groups: Interaction of groups
• Human nervous system: Impulse conduction in the neuron
• Human nervous system: Impulse conduction in the synapse
• Human nervous system: Structure and function
• Human nervous system: The structure of the neuron
• Individual differences in behaviour
• Information analysis: Correlation between variables
• Information analysis: Difference between groups
• Information modelling: Expandable tree structures
• Information modelling: Flow charts
• Information modelling: Graphs
• Information modeling: Visiograms
• Intelligence: Concept and measurement of
• Intelligence: Theories of
• Intelligence and creativity
• Interpersonal communication
• Interpersonal dynamics
• Interpersonal relationships
• Learning: Concept of
• Learning: Social learning
• Memory
• Motivation: The nature of motivated behaviour
• Motivation: The process of motivated behaviour
• Personality and health
• Personality concepts
• Personality theories
• Presentations
• Psychological disorders
• Psychological programme: Content for stress management
• Psychological programme for stress
• Psychological programme for study management
• Psychological programmes
• Psychological science
• Psychology: What is it all about?
• Research essays
• Self: The concept of self
• Self: The dynamics of self
• Self: The foundations of self
• Sensation and perception
• Sensation: The visual system
• Social issues

Refined and streamlined, Systems Analysis And Design In A Changing World helps students develop the conceptual, technical, and managerial foundations for systems analysis design and implementation as well as project management principles for systems development.

Using case driven techniques, the succinct 14-chapter text focuses on content that is key for success in today's systems analysis and design. The authors use a highly effective presentation to teach both traditional (structured) and object-oriented (OO) approaches to systems analysis and design. The book highlights use cases, use diagrams, and use case descriptions required for a modeling approach, while demonstrating their application to traditional, web development, object-oriented, and service-oriented architecture approaches.

The Seventh Edition's refined sequence of topics makes it easier to read and understand than ever. Regrouped analysis and design chapters provide more flexibility in course organization. Enabling students to apply what they learn as they go, the text's running cases have been completely updated, and now include a stronger focus on connectivity in applications.

Administrative Justice in South Africa 2e offers a clear, comprehensive and applied explanation of the principles and framework of administrative justice in South Africa. The text addresses both judicial and non-judicial means for control and enforcement, as well as procedural aspects of administrative law. Practical in its approach, the text provides valuable focus on the application of principles in case law, problem-solving methodology and specific procedural aspects of administrative justice.

The second edition includes a new, unique chapter that considers the implications of administrative justice for the creation of administrative mandates, as opposed to mere control of administrative action once taken, thus employing administrative justice in a more proactive manner.

The text offers a clear pedagogical framework that develops independent, critical and reflective engagement with the subject matter. A strong conceptual and enquiring approach enriches knowledge and engages re aders in an interactive, topical and challenging manner. Additional, high-value educational resources support learning and teaching, further assisting students to develop the academic skills required to master their studies.

An introductory title for accounting students.

Entrepreneurship and small businesses are vital determinants of sustainable economic growth, particularly in emerging economies, and are acknowledged as engines driving competitiveness and job creation. Countries that have encouraged and nurtured both of these have stronger economies and are more resilient. Entrepreneurship and small business management focuses on developing the important skills necessary for entrepreneurs to succeed at doing business in emerging economies. Entrepreneurship and small business management provides a balanced theory and practical approach to help budding entrepreneurs develop thriving businesses. Fundamental aspects such as innovation and creativity are discussed as well as entrepreneurial strategies. The concluding section covers the essence of the business plan as well as relevant case studies, which are presented as a way of ensuring understanding.

The effective management of employment relations is not only integral to organisational success but also addresses the socioeconomic needs of all South Africans. Labour, employers and the government have a responsibility to balance, integrate and reconcile their partly common and partly divergent interests. South African employment relations therefore adopts a broader perspective to Employment Relations as a field of study and practice. Rather than focussing only on the traditional formal and collective dimensions of the field, all aspects of the employment relationship are incorporated.

This 9th edition of South African employment relations continues to build on its long-standing success, spanning more than 30 years, by including current events in the South African employment relations and wider socioeconomic and political environments. It furthermore deals with the latest legislative developments and other contemporary issues. Case studies and short inserts entitled “ER in practice” highlight the challenges posed by industry and the business community, with the goal of instilling confidence in daily business and employment relations activities in the real world. A new addition to the book is a sensitisation toward the African context in which South African organisations operate. The challenges experienced by employment relations practitioners in this unique environment are highlighted throughout the chapters and incorporated in the case studies.

Contents include the following:

• Fundamentals of employment relations
• Role-players and stakeholders in employment relations
• The development of employment relations in South Africa
• Labour legislation impacting on the employment relationship
• Conflict, collective bargaining and negotiation
• Industrial action and strike handling
• Organisation-level strategies, policies, procedures, processes and practices
• Employee involvement and participation
• The interplay between aspects of human resource management and labour relations dynamics

South African employment relations is aimed at both students and practitioners in this field.

The Law of Delict in South Africa, third edition, offers an introduction to the general principles of delictual law. Comprehensive in scope, while clear and concise, the text provides a rich contextual framework which supports understanding and application of the principles.

Features

• The text is positioned as a progressive treatment of the law of delict (a social justice approach) by presenting a 'de-colonising / Africanising' analysis of legal precedent, and by drawing a stronger connection between the common law of delict and the Constitution.
• The text is positioned as a modern treatment of the law of delict, by integrating a focus on the modern technological / digital context.
• The text is presented with various resources which support teaching and learning, and which ensure that students receive optimal value and support of their learning.

Companies and other Business Structures in South Africa, fourth edition, offers a clear and practical introduction to the law relating to companies, close corporations, business trusts, partnerships and financial markets.

The fourth edition is comprehensively revised and updated to address the extensive development of common law jurisprudence that has emerged in the recent period. In particular, the text succinctly analyses the complex body of case law developments within the spheres of corporate governance, insider trading and business rescue, and provides a chapter that addresses the winding up and deregistration of companies.

The text explains the law relating to corporate finance with an interdisciplinary (legal, accounting and management accounting) approach, and situates discussion of the recently promulgated Financial Markets Act 19 of 2012 within the context of insider trading and financial markets.

Marketing Management takes a fresh look at topics such as the architecture of marketing, integrated marketing communication and the identification of target markets. Core topics such as product and services, wholesaling and retailing, distribution, global marketing and pricing strategies are, of course, also dealt with. It includes all-new chapters on customer interface management, branding decisions, digital marketing communications, customer value and retention, and measuring and managing the return on marketing investment.

Marketing Management has been widely prescribed for more than 20 years. This edition – containing the most recent and relevant research – is sure to remain the market leader, particularly within the South African context.

Key Features:

• Well-researched case studies
• Numerous examples to explain marketing theory, many of which are taken from South African companies
• Extended marketing mix is discussed where relevant and not as a separate topic
• Focus on customer satisfaction as well as on accessing and using information in decision making
• Support material for adopting institutions

The highly anticipated new cookbook from South Africa’s award-winning and bestselling cookbook author and chef.

Here she presents a brand-new cookbook full of delicious and easy-to-follow recipes from the African continent. Mogau shows readers how to host any occasion with stylish and tasty food, from soul-warming one-pot dinners, hearty plant-based dishes, and irresistible easy bakes to signature seven-colour meals, decadent desserts, and a vibrant cuisine. Patiently and with the exuberance her social followers will know well, she explains how to cook her incredible Oxtail stew, her savoury rice-stuffed chicken or her mouth-watering blueberry malva pudding.

Hosting with the Lazy Makoti is the food cookbook for every occasion - even if it's just a party for one.

Hierdie elfde, omvattend herbewerkte uitgawe bied (naas bestaande hoofstukke oor wisselvorme, getalle ens.) twee nuwe hoofstukke wat onderskeidelik leestekens en trappe van vergelyking bereel. Bestaande reels is aangepas en word eenvoudiger verduidelik. Nuwe lyste bied duidelike leiding oor plekname in die Ooste, landname met hul geldeenhede en ISO-kodes, en elemente in die periodieke tabel. Skryfhulp oor transliterasie, Omgangsafrikaans en die SI-stelsel maak die uitgawe ’n volledige hulpbron.

What is the relationship between logistics and supply chain management? What factors need to be taken into account when designing a supply chain? How do you forecast your supply chain requirements? What inventory concepts do you need to know?

Business Logistics Management fifth edition covers concepts and theories relating to the movement of goods, and the coordination of the supply chain.

Features:

• The text is based on South African expertise and research
• South African legislation and local industry examples are incorporated throughout the text
• New chapter on customer service
• New content that deals with strategic logistics management

Principles of Business Management offers an excellent foundation for students who plan to go into management in the private sector, the NGO sector, or intend on becoming entrepreneurs.

The textbook is aimed at entry level Business Management students at universities and universities of technology and is suitable for both commerce and non-commerce courses. It introduces students to the components of organisational management (planning, organising, leading and controlling) and also introduces the different business functions.

This book is focused on a broader approach for all assurance providers (including both internal and external auditors) and addresses various advanced concepts that assurance providers need an understanding of.

Legendary leadership and elite performance expert Robin Sharma introduced The 5am Club concept over twenty years ago, based on a revolutionary morning routine that has helped his clients maximize their productivity, activate their best health and bulletproof their serenity in this age of overwhelming complexity. Now, in this life-changing book, handcrafted by the author over a rigorous four-year period, you will discover the early-rising habit that has helped so many accomplish epic results while upgrading their happiness, helpfulness and feelings of aliveness.

Through an enchanting-and often amusing-story about two struggling strangers who meet an eccentric tycoon who becomes their secret mentor, The 5am Club will walk you through:

• How great geniuses, business titans and the world's wisest people start their mornings to produce astonishing achievements
• A little-known formula you can use instantly to wake up early feeling inspired, focused and flooded with a fiery drive to get the most out of each day
• A step-by-step method to protect the quietest hours of daybreak so you have time for exercise, self-renewal and personal growth
• A neuroscience-based practice proven to help make it easy to rise while most people are sleeping, giving you precious time for yourself to think, express your creativity and begin the day peacefully instead of being rushed
• `Insider-only' tactics to defend your gifts, talents and dreams against digital distraction and trivial diversions so you enjoy fortune, influence and a magnificent impact on the world

Part manifesto for mastery, part playbook for genius-grade productivity and part companion for a life lived beautifully, The 5am Club is a work that will transform your life. Forever.

The business environment can change at any given time and organisations need to be ready to respond if they want to survive. Strategic management is an important and ongoing process of formulating and implementing strategies that help an organisation position itself optimally and so maintain a competitive advantage that results in profit. It creates harmony between any organisation, big or small, and its environment. The strategic management process: a South African perspective explains strategy in such a way that every reader will understand not only how vital the strategic management process is to any organisation but also exactly what it entails. The strategic management process: a South African perspective follows an understandable and practical approach, making use of numerous figures and "strategy in action" case studies to support the theory. Two important new chapters have been added to this second edition, namely risk management and scenario development, both of which have become increasingly important in today's business environment. Contents are divided into the following four parts: Strategic direction and environmental analysis; Strategy formulation; Strategy implementation; Strategy control and evaluation The strategic management process: a South African perspective is aimed at students in strategic management as well as at organisations, from corporate and public companies with management training programmes to small business ventures that are trying to gain a competitive advantage in a cut-throat environment.

For many years, procurement, materials management and logistics were regarded as the responsibility of either operations or marketing departments. The late 1980s saw the shift in focus to supply management, and later to supply chain management. Since the early 1990s, the field has become increasingly important to firms as the marketplace has become more and more competitive. Strategic logistics management takes a systematic approach to managing the entire flow of materials, information, services and finance from raw materials suppliers through factories and warehousing, to the end user. Strategic logistics management covers the operational and strategic aspects of all the components of logistics from a supply chain management perspective. It focuses on the integration of all business processes that add value to the customer. The book has been divided into five sections for easy access, with the final one focusing on case studies. Terminology is clearly explained and the main points are illustrated with many practical examples. A new chapter on humanitarian logistics has been provided. Strategic logistics management is aimed at undergraduate studies as well as graduate programmes. It is the only case study-based South African textbook in this field.

After many years of continuous development, operational risk management can now be regarded as an important and independent management discipline in its own right. It is a value-adding activity that has a direct or indirect impact on the bottom-line performances of organisations. It is fundamentally concerned with good governance and involves consistent alertness and continuous improvement. As a result, it is essential for business managers at all levels to understand the concept of operational risk management and its methodologies.

Operational risk management will assist organisations to develop and implement an operational risk management process that will support the achievement of business objectives in a way that proactively addresses risk exposures and identifies potential business opportunities. In addition, Operational risk management attempts to bridge the gap that exists between some of the theoretical concepts of operational risk and the practical implementation. It deals firstly with the development phases of operational risk, and then illustrates the effective application of an operational risk management process. It also discusses relevant issues in the field and how to deal with risk exposures that could disrupt business processes and systems, with the achievement of business objectives and with the wellbeing of employees.

Operational risk management is aimed at students, as well as at managers interested in the management of operational risk.

How do you prepare to start a business in South Africa? Where do you find capital to start your venture? What kind of an entrepreneur will you be? Entrepreneurship: Theory in Practice 3e is a comprehensive text on entrepreneurship which will equip students with the sound theory needed to not only establish a business but also succeed in a new venture. The book is academically sound, offering theory to students and encouraging them to apply this theory through the use of profiles of entrepreneurs, case studies, examples, and review and application questions. The textbook presents the processes and dynamics of entrepreneurship in South Africa, integrating theory into local circumstances in an accessible way, addressing opportunities and highlighting challenges. The third edition of Entrepreneurship: Theory in Practice is suitable for senior undergraduate students studying entrepreneurship at university or university of technology.

Teaching you how to use online tools to reach your customers. In today's increasingly digital world, marketing is going online. From companies to individuals, people are seeking new and creative ways to promote their products and themselves in the virtual realm. Websites, email and social media are reaching out to customers at home, in the office or on the move, and finding ways to engage with them. The virtual world has many benefits, but not everyone is familiar enough with digital channels to use them to maximum potential. This is where e-Marketing in the South African context comes into play. This comprehensive book focuses on the critical issues associated with e-marketing in the South African context. It is written in an easy-to-read and practical fashion that will help readers grasp the relevant technologies and concepts presented in the book. And it provides a strategic perspective as well as metrics to help achieve the goal of successful e-marketing.

The goal of investment management is to achieve the investor's required rate of return by putting assets to their most productive use. The return should compensate the investor for the time during which the funds are committed, the expected rate of inflation and the uncertainty of the future financial benefits anticipated from the investment. Investment management is a concise, yet comprehensive introduction to investment analysis and portfolio management, specifically in the South African context. Investment management provides a broad framework and a thorough network of guidelines for the investment management student. It focuses on investment in financial assets such as shares and bonds, and explains both fundamental and technical analysis. It investigates portfolio management and how derivative instruments such as futures, options and swaps may be used for this purpose. A chapter is devoted to the foreign exchange market and its management, and a new chapter dealing with the governance of investment management has been added. With self-assessment questions at the end of each chapter, it prepares undergraduates for postgraduate study and is written with the Chartered Financial Analyst (CFA (R) ) Level I learning outcomes in mind. Investment management is aimed at undergraduate investment management students. Johan Marx (editor) is a professor in financial and investment management at the University of South Africa (Unisa). He is the author of five financial management publications, and has presented and published numerous articles. He has a keen interest in financial markets. Johan de Beer lectured at Unisa before joining the University of Pretoria as a senior lecturer in investments and derivatives. He has since immigrated to Canada. He is a CFA charter holder and completed his MCom on the topic of single stock futures. His particular field of interest is derivatives and technical analysis. Raphael Mpofu is a professor and the deputy executive dean of the College of Economic and Management Sciences at Unisa. His research interests include financing small businesses and personal investments in emerging market economies. Henry Mynhardt is head of the School of Business and Economics at Southern Business School (SBS). He has vast experience in securities trading and has a keen interest in fixed interest securities as well as corporate governance, risk and compliance management.

An understanding of logistics is of primary importance in the modern business world and this text allows students and businesspeople alike to become comfortable with the fundamentals of this discipline. In its explanation of logistics--the process of moving a commodity or service from customer order to consumption--this guide provides insight into every step of the process, from order processing and purchasing to packaging and warehousing. Tips are included for integrated logistics, customer service, materials flow, and strategic logistics plans.