This book analyses various models of value creation in projects and businesses by applying different forms of Artificial Intelligence in their products and services. First presenting the main concepts and ideas behind AI, Wodecki assesses different models of technology-based value creation based upon the analysis of over 400 case studies. This framework shows how AI may influence both value creation and competitive advantage (efficiency, creativity and flexibility) within a modern organization. Finally, a conceptual model is formulated to evaluate AI-supported in-company projects and new ventures and identify the key managerial and technical competencies required.

The hunt for new forms of value generation is shaping the future of economic and financial interactions, leading to the emergence of innovative business models and technological enablers. Other than challenging our time and space limits, such technological advancements, in some cases, have allowed the generation of value at nearly zero marginal cost. Inevitably, emergent tech solutions are fundamental game changers in digital and conventional finance. In this regard, the book fleshes out the core developments and trending fintech 2.0 solutions that pause challenges and bring opportunities for businesses and economies. It comprises nine main chapters with collective insights and interdisciplinary perspectives covering the business, tech, and regulatory layers of financial technologies and decentralized finance. Besides, the book illustrates how to leverage these state-of-the-art technologies for the evolving digital and decentralized finance world. The book targets a broad audience of researchers, academia, industry professionals, fintech enthusiasts, and the general business audience with timely data and up-to-date cases.

This book is intended to mark the turn of the first century of the information age. The purpose of the book is to denote the transition from past to current to future investigations of the relationships and interactions among four major components: information systems (IS), information technology (IT), organizations, and society. These investigations share a primary focus on the interrelationships, not on the components themselves. The contributions to the book deal with the history of IS theory and technology, with the directions faced by those sharing the concerns of the field in its future research, and with attempts to draw these two views together. Five discourses collectively answer the key question: What is the status of IS, as related to organizations and society, now that we stand at the juncture of the new century?' These discourses deal with the fundamental concepts, the classical and novel challenges, the conceptualization processes, automation, and new technology. What is our story as we turn the first century of the information age? We believe that IT is even more critical in social interaction in organizations, that human language barriers form fundamental roadblocks to IT implementation, that newer forms of IS integrate horizontally rather than vertically, and that the mix of skills and knowledge is changing. We also find that we lack integrated approaches to risk management, that new social costs are being unleashed on people by the wiring of society, and we are rushing headlong into globalized systems with our eyes closed. We reveal how the old end-user tension between central control and innovation has reappeared in the intranet world, how IT has been converted into acultural commodity, and explore how the video screen has become the central means for discovering our relevance to our universe. We explore the surprising ways that machines have acquired human status, not through robotics, but rather through social construction. We discover new norms for defining the relationships and exchanges between human beings and computers. For example, gender defines IS success and web design defines social relationships. Consequently, we show how systems must now be developed interpretively, rather than through rational&endash;technical IS design principles used in the last century.

Patrick Humphreys Department of Social Psychology London School of Economics and Political Science, Houghton Street, London WC2A 2AE. Email: P. Humphreys@lse. ac. uk This book presents a selection of contributions to the conference on Implementing Systems for Supporting Management Decisions: Concepts, Methods, and Experiences held in London in July, 1996. The conference was organized by the International Federation of Infonnation Processing's Working Group 8. 3 on Decision Support Systems and the London School of Economics and Political Science. (LSE). The Programme Committee for the Conference comprised Liam Bannon, University of Limerick; Patrick Humphreys, LSE, co-chairperson; Andrew McCosh, University of Edinburgh; Piero Migliarese, Politecnico di Milano, co chairperson; Jean-Charles Pomerol, LAFORIA, Universite Paris VI. The chairperson of the organizing committee was Dina Berkeley, LSE. The programme committee members served also as the editors of this book. Each contribution was selected by the editors after peer review and was developed by its authors specifically for inclusion in this volume. Working group 8. 3 was formally established in 1981 on the recommendation ofIFIP's Technical Committee on Information Systems (TC8). The scope of the working group covers: "Development of approaches for applying information systems technology to increase the effectiveness of decision makers in situations where the computer system can support and enhance human judgment in the perfonnance of tasks that have elements that cannot be specified in advance."

This book focuses on the factors that support the strengths of international airlines in general and the Asian airline carriers in particular. Defining the quality of human capital as the level of education and the competence of airline employees, it analyzes the efficiency of 39 airlines in various regions, both in terms of production and cost structures. It argues that, despite Asia's well-developed and globally competitive manufacturing sector, aided by open market practices, its overall service sector still lags far behind more advanced economies. As this does not stop Asia-based carriers from generally being more efficient than their counterparts in Europe and North America, the book investigates how competitiveness analysis of the airline industry can help Asian policymakers better prepare for the liberalization of the service sector, given how crucial this aspect is for the future growth of the Asia-Pacific region. Efficiency and Competitiveness of International Airlines offers a valuable resource for policymakers, airline employees, and researchers and students of microeconomics.

This book introduces the reader to the latest innovations in fields such as artificial intelligence, systems biology or surgery, and gives advice on what new technologies to consider for becoming a market leader of tomorrow. Companies generally acquire information on these fields from various sources such as market reports, scientific literature or conference events, but find it difficult to distinguish between mere hype and truly valuable innovations. This book offers essential guidance in the form of structured and authoritative contributions by experts in innovative technologies spanning from biology and medicine to augmented reality and smart power grids. The authors identify high-potential fields and demonstrate the impact of their technologies to create economic value in real-world applications. They also offer business leaders advice on whether and how to implement these new technologies and innovations in their companies or businesses. Chapter 13 Analytic Philosophy for Biomedical Research: The Imperative of Applying Yesterday's Timeless Messages to Today's Impasses by Sepehr Ehsani is available open access under a Creative Commons Attribution 4.0 International License via link.springer.com.

This book investigates organizational learning from a variety of information processing perspectives. Continuous change and complexity in regulatory, social and economic environments are increasingly forcing organizations and their employees to acquire the necessary job-specific knowledge at the right time and in the right format. Though many regulatory documents are now available in digital form, their complexity and diversity make identifying the relevant elements for a particular context a challenging task. In such scenarios, business processes tend to be important sources of knowledge, containing rich but in many cases embedded, hidden knowledge. This book discusses the possible connection between business process models and corporate knowledge assets; knowledge extraction approaches based on organizational processes; developing and maintaining corporate knowledge bases; and semantic business process management and its relation to organizational learning approaches. The individual chapters reveal the different elements of a knowledge management solution designed to extract, organize and preserve the knowledge embedded in business processes so as to: enrich organizational knowledge bases in a systematic and controlled way, support employees in acquiring job role-specific knowledge, promote organizational learning, and steer human capital investment. All of these topics are analyzed on the basis of real-world cases from the domains of insurance, food safety, innovation, and funding.

This book features the latest research in the area of immersive technologies as presented at the 7th International Extended Reality (XR) Conference, held in Lisbon, Portugal in 2022. Bridging the gap between academia and industry, it showcases the latest advances in augmented reality (AR), virtual reality (VR), extended reality (XR) and metaverse and their applications in various sectors such as business, marketing, retail, education, healthcare, tourism, events, fashion, entertainment, and gaming. The volume gathers selected research papers by prominent AR, VR, XR and metaverse scholars from around the world. Presenting the most significant topics and latest findings in the fields of augmented reality, virtual reality, extended reality and metaverse, it will be a valuable asset for academics and practitioners alike.

This open access book, published to mark the 15th anniversary of the International Software Quality Institute (iSQI), is intended to raise the profile of software testers and their profession. It gathers contributions by respected software testing experts in order to highlight the state of the art as well as future challenges and trends. In addition, it covers current and emerging technologies like test automation, DevOps, and artificial intelligence methodologies used for software testing, before taking a look into the future. The contributing authors answer questions like: "How is the profession of tester currently changing? What should testers be prepared for in the years to come, and what skills will the next generation need? What opportunities are available for further training today? What will testing look like in an agile world that is user-centered and fast-paced? What tasks will remain for testers once the most important processes are automated?" iSQI has been focused on the education and certification of software testers for fifteen years now, and in the process has contributed to improving the quality of software in many areas. The papers gathered here clearly reflect the numerous ways in which software quality assurance can play a critical role in various areas. Accordingly, the book will be of interest to both professional software testers and managers working in software testing or software quality assurance.

Digital technology determines today s world and will be one of the key technologies of the future. Successful technology development, introduction and management are not only a question of technical issues; due to their complexity a close cooperation between different scientific disciplines is required to discuss various consequences, chances and risks from manifold points of view as a starting point for the design of adequate solutions. The ability to integrate business and technology decisions will become a crucial core competence.

The aim of this volume is to highlight a selection of important current research topics in the field of digital technology and management, illustrating the variety of aspects which have to be considered in the development and application of digital technologies.

Main topics of this book are the design of the innovation process, digital rights management, mobile, location-based and ubiquitous services, IT service management and future communication networks."

This book shows IT managers how to identify, mitigate and manage risks in an IT outsourcing exercise. The book explores current trends and highlights key issues and changes that are taking place within outsourcing. Attention is given to identifying the drivers and related risks of outsourcing by examining recently published and existing concepts of IT outsourcing. Founded on academic theory and empirical and quantitative information, this book: * Incorporates the complete risk identification and mitigation life cycle * Highlights the concept of core competency * Looks at motivating factors and working relationships of the buyer and supplier * Provides background to understand the risks as a result of 'human factors' as defined by the agency theory * Reviews the areas of risk that influence the decision to outsource the IT function * Examines the forces that determine the equilibrium in the risk profiles for the buyer and supplier

For courses in Graduate MIS, Decision Support Systems, and courses covering the principles of enterprise resource planning systems. This text takes a generic approach to enterprise resource planning systems and their interrelationships, covering all functional areas of this new type of management challenge. It discusses the re-design of business processes, changes in organizational structure, and effective management strategies that will help assure competitiveness, responsiveness, productivity, and global impact for many organizations in the years ahead.

This revealing book is about software development, the developers themselves, and how their work is organized and managed. The latest original research from Australia, Europe, and the UK is used to examine the differences between the image and reality of work in this industry. Chapters also cover issues surrounding the management of 'knowledge work and workers' and professionals in order to expose some of the problems of the management of software development work and workers.

This important, state-of-the-art book brings together for the first time in one volume the two areas of Legacy Systems and Business Processes. The research discussed has arisen from the EPSRC research programme on Systems Engineering for Business Process Change, and the book contains contributions from leading experts in the field.
Both the consumer and supplier of IT have problems with legacy systems and business process change, so Systems Engineering for Business Process Change will be of great interest to practitioners who are encountering, or likely to encounter, problems with legacy systems and business process change, as well as researchers preparing future research programmes, and those studying system and business evolution.

Business expectations of their IT departments are simple: Deliver IT without fuss, get involved in achieving business results, and provide leadership. But while business emphasis is on business results and leadership, IT is focused on the technology.
How to get your IT Department to Add Real Value to Business presents a practical framework that defines the roles and activities for the CIO to meet business expectations. It introduces a new approach to IT in large organizations, which shifts the focus from day to day technological operations to three critical areas of performance for IT: IT management, business results and information leadership.
The concepts are simple and elegant but the implementation is increasingly demanding. However, these changes are essential if in-house IT functions are to survive and prosper in organizations.
The author's framework has already proven itself in changing business and IT perspectives significantly. Large organisations have commenced the implementation process, and are reporting significant results. The book offers ground-breaking perspectives on the role of IT in organisations. These perspectives are finding favour with business and IT people alike. The book offers practical and anecdotal examples and plans to assist in implementing the framework.
*CIOs will benefit from a radically changed perspective on how they can gain real alignment and add real value to their business
*Business management will benefit from a new understanding of what they should expect from their IT functions
*Offers a new common language to talk meaningfully about IT and business issues

This book explores the Business Process Management cycle in theory and practice, from the technical as well as the business point of view. Both the ARIS Platform and the methodical approach of ARIS Value Engineering (AVE) are referred to in detail. More than half of the articles are case studies. The book offers valuable ideas to companies on how to optimize their own business processes and thus become more competitive.

FileNET is the world's leading enterprise content management system. Established in 1982, FileNET practically invented the field of Enterprise Office Document Imaging Systems. FileNET's Image Services is the industry's leading provider of high-volume systems for storing, retrieving, and managing document images, transactional content, workflows, web contents, and other business objects. More than 3,700 organizations worldwide have implemented FileNET systems to provide content management services that are scalable, highly available, and provide strong disaster recovery capabilities. They have provided solutions for 81 of the Fortune 100 companies. Unfortunately, despite an open and modular design that runs on the majority of enterprise computing platforms, FileNET's products suffer from a dearth of independently produced knowledge resources. This book has been written to fill that information void and provide wider understanding of this complex and powerful set of products to enterprise level decision makers, project managers, and technicians. In addition, the book provides general knowledge on how to use existing document imaging and/or document management systems to provide advanced knowledge management functions.

The world is undergoing a revolution to a digital economy, with pronounced implications for corporate strategy, marketing, operations, information systems, customer services, global supply-chain management, and product distribution. This handbook examines the aspects of electronic commerce, including electronic storefront, on-line business, consumer interface, business-to-business networking, digital payment, legal issues, information product development, and electronic business models.
Indispensable for academics, students and professionals who are interested in Electronic Commerce and Internet Business.

The world changes like the patterns in a kaleidoscope: trends expand, contract, break up, melt, disintegrate and disappear, while others are formed. Change - as opposed to stasis - is our normal condition, the only certainty in our lives, hence the need to create tools that provide organizations with the means to tackle change and navigate complexity. We must accept the reality of constant change and be prepared for a heavy shift in perspective: interconnection versus separation, acceleration versus linearity and discontinuity versus continuity. Anticipating the future requires more than the traditional predictive models (forecasting) based on the forward projection of past experiences. Advanced methods use anticipation logic (foresight) and build probable scenarios taking into account weak signals, emerging trends, coexisting presents and potential paths of evolution. Corporate foresight is fundamental to interpret and lead change. The two cornerstones of foresight are organization and management. As concerns organization, the authors advocate the separation of research (oriented to the market of tomorrow) from development (oriented to the market of today), the establishment of a foresight unit and the concentration of research activities mainly on the acquisition and recombination of external know-how. As regards management, after an overview of state-of-the-art literature on forecasting methods, the authors propose the implementation of a "future coverage" methodology, which enables companies to measure and verify the consistency between trends, strategic vision and offered products. These organizational and managing tools are then tested in a case study: the Italian company Eurotech SpA, a leader in the ICT sector.

This book introduces readers to the methods, types of data, and scale of analysis used in the context of health. The challenges of working with big data are explored throughout the book, while the benefits are also emphasized through the discoveries made possible by linking large datasets. Methods include thorough case studies from statistics, as well as the newest facets of data analytics: data visualization, modeling and simulation, and machine learning. The diversity of datasets is illustrated through chapters on networked data, image processing, and text, in addition to typical structured numerical datasets. While the methods, types of data, and scale have been individually covered elsewhere, by bringing them all together under one "umbrella" the book highlights synergies, while also helping scholars fluidly switch between tools as needed. New challenges and emerging frontiers are also discussed, helping scholars grasp how methods will need to change in response to the latest challenges in health.

Twenty-first century capitalism has been marked by an increasing international economic independence, and considerable differences between dominant economic systems of coordination and control. In this context, national competition and coordination within industries has increased, but the governance of leading firms, and the kinds of competences they develop, remain quite diverse. This book shows how different kinds of firms become established and develop different capabilities in different societies, and as a result are effective in particular kinds of industries and markets.
By integrating institutionalist approaches to organizations with the capabilities theory of the firm, Richard Whitley suggests how we can understand this combination of diversity and integration by developing the comparative business systems framework in three major ways. First, by identifying the particular circumstances in which distinctive business systems and innovation systems become nationally established and reproduced, as well as how changing endogenous and exogenous pressures have affected the major kinds of business systems that developed in many OECD states during the postwar period. Second, by showing how variations in authority sharing with employees and business partners and in the provision of organizational careers lead institutional regimes to affect the nature of organizational capabilities that dominant firms develop and enable them to deal with different kinds of risks and opportunities in particular technologies and markets. Third, by identifying the circumstances in which multinational firms are likely to develop distinctive transnational organizational capabilities through such authoritysharing and careers, and so become different kinds of companies from their more domestically focused competitors. In many, if not most, cases of cross national managerial coordination, these conditions rarely exist, and so the extent to which multinational firms do indeed constitute distinct organizational forms and strategic actors is much less than is sometimes claimed.

This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.

As more people choose to work from home, the challenges for both the home worker and traditional management increase. Many questions arise regarding how to appraise the remote worker, the logistics of home working, and productivity. The authors focus on developing the right skills to cope with this new environment and stress the importance of knowing what the homeworker needs.Other issues addressed are finding the right balance between the office, home and client sites, dealing with the creation of workable home office environment, and technological and legal issues.