As more people choose to work from home, the challenges for both the home worker and traditional management increase. Many questions arise regarding how to appraise the remote worker, the logistics of home working, and productivity. The authors focus on developing the right skills to cope with this new environment and stress the importance of knowing what the homeworker needs.Other issues addressed are finding the right balance between the office, home and client sites, dealing with the creation of workable home office environment, and technological and legal issues.

This book brings together for the first time two important features of a computer system that must be embedded in an organisational context. First comes responsibility, in other words, whether the computer system properly supports the organisational responsibilities that people are allocated. Second, the book examines dependability, which means whether the system supports those responsibilities in a trustworthy fashion. Aimed at researchers and doctoral students, the work pays particular attention to looking at what happens when things go wrong.

The book throws light on the ongoing trends in international business, integration of information technology with global businesses, its role in value co-creation, resource integration, and service for service exchange. While discussing the issues of these areas, chapters of this book also delve into prevalent problematic areas which are closely related like employment, ethical aspects, power creation, and so on. Recognizing the role digitization and new technologies play in enabling global managers to communicate with outside world directly via digital channels irrespective of their location (which is especially true in time of COVID-19), the book takes an emerging economy perspective and throws light on new theories, perceptions, employment opportunities, and innovative ideas through its content. The book not only discusses effects of information technology but also the latest emerging technology in global business like use of artificial intelligence, robotics, machine learning, big data, and their integration with the global business 4.0. Since emergence of these new technologies requires proper infrastructural development, the book also throws light on government initiatives and CSR in this respect. It contains takeaways for both undergraduate and graduate students, researchers and academicians, industry watchers, practitioners, start-ups, and entrepreneurs

Whilst books have been written on countless subjects there has been no practical guide to understanding and controlling the architecture of corporate information and intellectual capital. This volume is a practical guide to information resources management in the information age. Information is seriously undervalued and underused as a corporate resource. The pressures of global competition and a growing dependence on information technology mean that the effective use of information is more important now than it has ever been. This book is a fundamental guide for unleashing information potential, by combining the discipline of information architecture with the power of knowledge management, to drive organizational changes. Instead of unlocking the potential of information, people are drowning in detail. Current books only approach this subject from an information technology perspective. This book combines techniques from knowledge management and information architecture to provide a layer above the detail techniques for seeing the big picture. * Creates a clear picture of an organization and the way it works, by mapping the information and knowledge resource, showing where change is required and providing a plan to achieve it * Streamline decision-making and action-taking by eliminating frustration and confusion * Supports an information-based culture by maintaining the right infrastructures and constantly improving the use of the information resource

Airborne Express, Hershey's, Motorola, Pillsburyhow do the executives of international corporations formulate effective strategies for corporate success? Filled with helpful insights into the state of the art in strategic management, this book provides a framework for the formulation, implementation, and control of strategies for all types of domestic and global organizations. You'll also find 21 suggested corporate cases for analysis (complete with reference sources), including Blockbuster Video, PepsiCo, Harley-Davidson, Nike, Home Depot, and Microsoft. This up-to-date volume gives you a comprehensive overview of strategic management in an easy-to-read format. It addresses important current issues, such as TQM (Total Quality Management), reengineering, benchmarking, and the formulation of strategic management in international markets. Strategic Management: Formulation, Implementation, and Control in a Dynamic Environment is a part of The Haworth Press, Inc. promotion book series edited by Richard Alan Nelson, Ph.D., APR. Here is a small sample of what Strategic Management: Formulation, Implementation, and Control in a Dynamic Environment will teach you about: the definition, meaning, and history of strategic management the difference between business policy and business strategy corporate structure, governance, and culture mission statements how to assess the corporate/business environmentinternal, external, and macro how to formulate an effective business strategy strategic alternativesspecialization, diversification, alliances, joint ventures, acquisitions, and more dealing with foreign governments and competing on a global scale the role of the general manager and the board of directors the control process and ways to measure the financial soundness of strategic decisions management techniques for not-for-profit companies Strategic Management: Formulation, Implementation, and Control in a Dynamic Environment is an ideal reference for any teacher, student, or professional in the management arena.

IT management and staff are called upon to perform the almost-impossible tasks of evaluating, purchasing, integrating, and maintaining complex IT systems, and directing these systems to meet the ever-changing goals of an organization. Add to that the spending restraints of a down economy, and IT managers find themselves in need of a thoughtful, real-world guide that can maximize resources and bring efficiency to often chaotic environments.

IS Management Handbook, Eighth Edition details how IT professionals can align people, information, and technology with the strategic goals of an organization. The handbook offers technical and business insight from dozens of leading names from the technology sector, with a major focus on maximizing the performance of existing resources during tough economic times.

The handbook provides the information that allows IT managers to effectively organize people and processes, and efficiently integrate and maintain infrastructure, applications, support systems, e-business tools, and databases.

In 'Key Issues in the New Knowledge Management, ' Firestone and McElroy, the architects of the New Knowledge Management (TNKM) provide an in-depth analysis of the most important issues in the field of Knowledge Management. The issues the book addresses are central in the field today: The Knowledge Wars, or the issue of "how you define knowledge determines how you manage it" The nature of knowledge processing Information management or knowledge management? Three views on the evolution of knowledge management The role of knowledge claim evaluation in knowledge processing, or the difference between opinion, judgements, information, data, and real knowledge in knowledge management systems Is culture a barrier in knowledge management? The Open Enterprise and accelerated sustainable innovation Portals How should one evaluate KM software? Intellectual Capital Measuring the impact of KM initiatives on the organization and the bottom line KM and terrorism The first book to address head-on the central issues in Knowledge ManagementMoves the discussion of knowledge management into the hot area of innovationCharts the next generation of knowledge management thinking by the President of KMCI: the leading KM organization

This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.

This book introduces the inter-organizational information system for managing inter-organizational activities of virtual organizations, extended enterprises, and trans-enterprise systems. Inter-Organizational Information Systems in the Internet Age begins with the introduction to IOIS which provide readers with a bird's eye-view with extensive bibliographies including definitions, concepts, incentives for IOIS development, managerial and technological issues, and much more. This is a collection of more than a dozen of contributed chapters by well-known authors from North America, Asia, Australia, and Europe. The main focus of this book is to introduce the fundamental concept and technologies of IOIS, a review and analysis of empirical research on IOIS adoption and diffusion, a new method for IOIS research, providing empirical evidence on how information systems encourage the creation of strategic networks, inter-organizational information sharing systems/decision support systems, and evaluation of IOIS.

Airborne Express, Hershey's, Motorola, Pillsburyhow do the executives of international corporations formulate effective strategies for corporate success? Filled with helpful insights into the state of the art in strategic management, this book provides a framework for the formulation, implementation, and control of strategies for all types of domestic and global organizations. You'll also find 21 suggested corporate cases for analysis (complete with reference sources), including Blockbuster Video, PepsiCo, Harley-Davidson, Nike, Home Depot, and Microsoft. This up-to-date volume gives you a comprehensive overview of strategic management in an easy-to-read format. It addresses important current issues, such as TQM (Total Quality Management), reengineering, benchmarking, and the formulation of strategic management in international markets. Strategic Management: Formulation, Implementation, and Control in a Dynamic Environment is a part of The Haworth Press, Inc. promotion book series edited by Richard Alan Nelson, Ph.D., APR. Here is a small sample of what Strategic Management: Formulation, Implementation, and Control in a Dynamic Environment will teach you about: the definition, meaning, and history of strategic management the difference between business policy and business strategy corporate structure, governance, and culture mission statements how to assess the corporate/business environmentinternal, external, and macro how to formulate an effective business strategy strategic alternativesspecialization, diversification, alliances, joint ventures, acquisitions, and more dealing with foreign governments and competing on a global scale the role of the general manager and the board of directors the control process and ways to measure the financial soundness of strategic decisions management techniques for not-for-profit companies Strategic Management: Formulation, Implementation, and Control in a Dynamic Environment is an ideal reference for any teacher, student, or professional in the management arena.

This book addresses and examines the impacts of applications and services for data management and analysis, such as infrastructure, platforms, software, and business processes, on both academia and industry. The chapters cover effective approaches in dealing with the inherent complexity and increasing demands of big data management from an applications perspective. Various case studies included have been reported by data analysis experts who work closely with their clients in such fields as education, banking, and telecommunications. Understanding how data management has been adapted to these applications will help students, instructors and professionals in the field. Application areas also include the fields of social network analysis, bioinformatics, and the oil and gas industries.

The authors bring a dual perspective--that of a practicing consultant and that of a professor of economics--to the complex strategic questions facing managers and corporate leaders who want their firms to get the most out of their investments in information technology. The information economy is built upon the myriad and sometimes unforeseen ways in which information technologies have become engines of productivity in themselves, rather than just fancy adjuncts. In explaining the rise of the information economy, the authors provide not only valuable context often missing from today's discussions but also a thorough understanding of the origination, development, and diffusion process of innovations. They also examine prevailing practices and implications for the future, including the potential pitfalls common to some information technology strategies. Relying on an underpinning of economic theory combined with heavy empirical analysis, Kudyba and Diwan describe the true nature of the information economy, paying as much attention to its particularities as to its more profound implications. How is information technology being implemented across industry sectors, and how can it be harnessed to improve overall firm-level productivity? How have innovations in high technology impacted e-commerce? Which e-commerce strategies prevail, and what can be expected of them? How can traditional economic theory help managers evaluate such in-vogue strategies as customer relationship management, market exchanges, and supply chain management? The authors answer these questions and more, including one of the most vexing in the short history of e-commerce: What led to the demise of so many technology stocksand dot-coms following the spring 2000 Nasdaq plunge, and what are the longer-term prospects for e-business?

In Principles of Marketology, Volume 1: Theory , Aghazadeh explores the definition, origins and framework of a new methodology for helping organizations better understand their market and competition.

Extensive research conducted by the Hasso Plattner Design Thinking Research Program at Stanford University in Palo Alto, California, USA, and the Hasso Plattner Institute in Potsdam, Germany, has yielded valuable insights on why and how design thinking works. The participating researchers have identified metrics, developed models, and conducted studies, which are featured in this book, and in the previous volumes of this series. This volume provides readers with tools to bridge the gap between research and practice in design thinking with varied real world examples. Several different approaches to design thinking are presented in this volume. Acquired frameworks are leveraged to understand design thinking team dynamics. The contributing authors lead the reader through new approaches and application fields and show that design thinking can tap the potential of digital technologies in a human-centered way. It also presents new ideas in neurodesign from Stanford University and the Hasso Plattner Institute in Potsdam, inviting the reader to consider newly developed methods and how these insights can be applied to different domains. Design thinking can be learned. It has a methodology that can be observed across multiple settings and accordingly, the reader can adopt new frameworks to modify and update existing practice. The research outcomes compiled in this book are intended to inform and provide inspiration for all those seeking to drive innovation - be they experienced design thinkers or newcomers.

What Makes this Book Unique? No crystal ball is required to safely predict, that in the future - even more than in the past - mastered innovativeness will be a primary criterion distinguishing s- cessful from unsuccessful companies. At the latest since Michael Porter's study on the competitiveness of nations, the same criterion holds even for the evaluation of entire countries and national economies. Despite the innumerable number of p- lications and recommendations on innovation, competitive innovativeness is still a rare competency. The latest publication of UNICE - the European Industry - ganization representing 20 million large, midsize and small companies - speaks a clear language: Europe qualifies to roughly 60% (70%) of the innovation strength of the US (Japan). The record unemployment in many EU countries does not c- tradict this message. A main reason may be given by the fact that becoming an innovative organi- tion means increased openness towards the new and more tolerance towards risks and failures, both challenging the inherently difficult management art of cultural change. Further, lacking innovativeness is often related to legal and fiscal barriers which rather hinder than foster innovative activities. Yet another reason to explain Europe's notorious innovation gap refers to insufficient financial R&D resources on the company as well as on the national level. As a result, for example, hi- ranking decisions on the level of the European Commission are taken to increase R&D expenditures in the European Union from roughly 2% to 3% of GNP.

This book takes an in-depth look at consumer behavior in the context of multichannel commerce and explores how the convergence of physical and electronic channels influences consumer decision-making in a multichannel environment. In this regard, it goes far beyond explaining choices between online and offline sales channels, instead providing insights into how the interplay between different channel types is valued by different consumer types and for different products. The book extends previous conceptualizations of multichannel commerce to reflect and incorporate recent technological advances. The results provide valuable guidelines on how, why and when multichannel integration services can be exploited by classical retailers, helping them to compete with their purely online competitors on the internet.

Is the Enterprise Information Portal (EIP) knowledge management's killer app? Leading expert Joseph M. Firestone, the first author to formulate the idea of the Enterprise Knowledge Portal, breaks new ground and looks to the future with a practical, but comprehensive approach to enterprise portals and their relationship to knowledge management. Providing a clear and novel overview, Firestone tackles a wide range of topics ranging from functional EIP applications, estimating costs and benefits of EIPs, variations in EIP technical architecture, the role of intelligent agents, the nature of knowledge management, portal product/solution segmentation, portal product case studies, to the future of the EIP space.
'Enterprise Information Portals and Knowledge Management' is the book on portals you've been waiting for. It is the only book that thoroughly considers, explores, and analyzes:
* The EIP orientation, outlook and evolution
* A new methodology for estimating EIP benefits and costs
* EIP and Enterprise Knowledge Portals (EKP) architecture
* The approaching role of software agents in EIPs and EKPs
* The current and future contribution of EIP and EKP solutions to Knowledge Management
* The role of XML in portal architecture
* A comprehensive, multi-dimensional, and forward-looking segmentation of EIP products accompanied by portal product case studies
* Where EIP sector companies are headed and the pathways they will follow to get there
* Comprehensive approach to enterprise portals and their relationship to knowledge management
* Groundbreaking author, Firestone was the first to formulate the idea of the Enterprise Knowledge Portal
* Tackles a widerange of topics from functional EIP applications, estimating costs and benefits of EIPs, variations in EIP technical architecture, the role of intelligent agents, the nature of knowledge management, portal product/solution segmentation, portal product case studies, to the future of the EIP space

'E-business Implementation' is written as a complete guide to successful e-business delivery, from both a project management and a detailed technological perspective.
E-business provides a powerful mechanism for organizations to increase productivity and lower costs. However, in order to utilise these considerable benefits, companies must ensure their e-business is implemented correctly and is appropriate to their market segment.
'E-business Implementation' provides a comprehensive guide to successful implementation and is divided into three parts:
* Part one begins with a project management structure designed to deliver successful e-business functionality within time and budget, while avoiding the high failure rates common to many technology projects.
* Part two details key concepts, technologies, products, vendors, benefits, limitations, and high-level design architectures for e-business, in a phased and risk-managed approach. These include publishing through the Internet and Intranets, portals and content management systems, transacting using e-commerce, integrating internal enterprise applications, integrating with external partners and suppliers, and responding in real-time to changing levels of demand through dynamic e-business and web services.
* Part three details a set of critical foundation technologies that must be implemented correctly for the e-business initiative to be successful. These technologies include e-business development languages such as Java, XML and .Net, hardware platforms and their operating systems, security and networking systems, the Internet Domain Name System, and Open Source technologies.
An invaluable and in-depth guide forbusinesses and IT professionals implementing and integrating e-business technologies and for trouble shooting existing e-business systems.A holistic approach to the latest issues facing e-business in the modern economy.Provides detailed information on Project Management, Intranets, Portals, Content Management, Transactional e-commerce, Application Server EAI, Hub and Spoke EAI, Message Bus EAI, Extended EAI, Business Process Integration (BPI), Real Time Business Intelligence, Web Services (SOAP, WSDL, UDDI), Java, XML, .Net, Hardware and Operating Systems, Security, Networking Systems, DNS and Open Source technologies.

Roger E. Walters has written a timely and helpful analysis of the recent boom in application software development, and he addresses the needs and concerns of executives responsible for obtaining and updating these systems. This nontechnical treatment sets out a step-by-step approach describing how non-data processing personnel can control and manage the development and installation of relevent new information systems. Using a management perspective, Walters analyzes factors including risk management, personnel shortages, computer literacy, project management, and system maintenance, all of which are critical for the success of the information system and the organization which relies on it.

The last two decades have seen a shift towards service-based value in a process referred to as servitization. Manufacturers have been challenged to create relevant knowledge and adapt to this change. This book has two key purposes. First of all, the authors examine the theoretical underpinnings of knowledge management and servitization, before proposing a conceptual model for knowledge co-creation and organizational knowledge management processes. Then, the model is tested through a series of case studies from Japan and Malaysia, providing insight into experiences of business transformation from produce-centric to service-centric in developed and developing Asian economies. This book will be of interest to academics, students and practitioners in servitization, knowledge creation and knowledge management, especially those interested in Asian economies.

th This volume contains papers presented during 13 International Conference on Inf- mation Systems Development - Advances in Theory, Practice and Education (ISD'2004), held in Vilnius, Lithuania, September 9-11, 2004. The intended audience for this book comprises researchers and practitioners interested in current trends in the InformationS- tems Development (ISD) ?eld. Papers cover a wide range of topics: ISD methodologies, methodengineering,businessandISmodelling,websystemsengineering,databaserelated issues, informationanalysisanddatamining,qualityassessment, costingmethods,security issues, impact of organizational environment, and motivation and job satisfaction among IS developers. The selection of papers was carried out by the International Program C- mittee. All papers were reviewed in advance by three reviewers and evaluated according to their relevance, originality and presentation quality. Papers were evaluated only on their own merits, independent of other submissions. Out of 117 submissions Program Comm- tee selected 75 research papers to be presented at the Conference. 39 best papers and 5 papers presented by invited speakers are published in this volume. th The13 InternationalConferenceonInformationSystemsDevelopmentcontinuesthe tradition started with the ? rst Polish-Scandinavian Seminar on Current Trends in Infor- tion Systems Development Methodologies, held in Gdansk, Poland in 1988. Through the years this seminar has evolved into one of most prestigious conferences in the ?eld. ISD Conferenceprovidesan internationalforumfor the exchangeof ideasbetween the research community and practitioners and offers a venue where ISD related educational issues are discussed. ISD progresses rapidly, continually creating new challenges for the professionals - volved. New concepts and approaches emerge in research as well as in practice.

This book contains practical experiences, knowledge, and insights in the evolution, formulation, and implementation of strategies and models for flexibility, innovation, and sustainable business. The book discussed the increasing significance of a flexible approach by businesses as much as possible in every area of their work-from employment policies to supply chain management (SCM). It further links this flexible approach to a sustainability strategy, which is necessary to be competitive today and in the future. This business approach is necessary to create long-term value by considering how a given organization operates in the ecological, social, and economic environment. This is linked to the next theme of the book-innovation-which is fundamental for a business to improve its processes, develop new and improved products and services for the market, increase its efficiency, and, most importantly, get better profitability. The book also delves into another buzz word in business-analytics. Companies have widely embraced the use of analytics to streamline operations and improve processes. The book explores all these critical emerging areas through the chapters in its five sections and is invaluable for management students and researchers, practicing business managers, consultants, professional institutions, and government and corporate organizations.

This open access book discusses the most modern approach to auditing complex digital systems and technologies. It combines proven auditing approaches, advanced programming techniques and complex application areas, and covers the latest findings on theory and practice in this rapidly developing field. Especially for those who want to learn more about novel approaches to testing complex information systems and related technologies, such as blockchain and self-learning systems, the book will be a valuable resource. It is aimed at students and practitioners who are interested in contemporary technology and managerial implications.

As global enterprise grows increasingly reliant on electronic data, processes, and procedures, studies of the management of organizational knowledge are emerging at the forefront of critical research. Current Issues in Knowledge Management combines cutting-edge research on the cultural, technical, organizational, and human issues surrounding the creation, capture, transfer, and use of knowledge in today's organizations. Providing foremost information on topics such as organizational memory, knowledge management in enterprises, enablers and inhibitors of knowledge sharing and transfer, and emerging technologies of knowledge management, this estimable reference offers vital research information to practitioners and scholars in a variety of settings.

This book describes the fundamentals of Supply Chain Management in clear and concise terms. It explains why in the near future real competition is going to be between supply chains and what the consequences will be. Managers and decision-makers will be able to build on their business's competitive advantage with the essentials provided in this work. The focus here is upon what you really need to know in order to optimally manage your processes in procurement, manufacturing, warehousing and logistics. In addition to a wealth of illustrations and examples, valuable suggestions for further expansive reading are included. Essential insights are provided into how to analyse and evaluate the supply chain, based upon key aspects from research and practice, which helps readers to initiate their own optimisation processes.