This book explores and analyzes the effects of the globalization strategies of multinational enterprises (MNEs) on national and local development and highlights the implications of these effects for policy makers. Containing contributions from leading international business scholars, the text addresses this previously little explored but critically important issues for the future of the world economy.

Analytics is changing the landscape of businesses across sectors globally. This has led to the stimulation of interest of scholars and practitioners worldwide in this domain. The emergence of 'big data', has fanned the usages of machine learning techniques and the acceptance of 'Analytics Enabled Decision Making'. This book provides a holistic theoretical perspective combined with the application of such theories by drawing on the experiences of industry professionals and academicians from around the world. The book discusses several paradigms including pattern mining, clustering, classification, and data analysis to name a few. The main objective of this book is to offer insight into the process of decision-making that is accelerated and made more precise with the help of analytics.

Due diligence conducted around technology decisions is complex. Done correctly, it has the power to enable outstanding positive outcomes; done poorly, it can wreak havoc on organizations, corporate cultures, and markets. ""Technology Due Diligence: Best Practices for Chief Information Officers, Venture Capitalists, and Technology Vendors"" develops a due diligence framework for anyone resolving technology decisions intended to help their business achieve positive results. This essential book contains actual case studies that incorporate the due diligence methodology to assist chief information officers, venture capitalists, and technology vendors who wrestle with technology acquisitions challenges on a daily basis.

This book investigates organizational learning from a variety of information processing perspectives. Continuous change and complexity in regulatory, social and economic environments are increasingly forcing organizations and their employees to acquire the necessary job-specific knowledge at the right time and in the right format. Though many regulatory documents are now available in digital form, their complexity and diversity make identifying the relevant elements for a particular context a challenging task. In such scenarios, business processes tend to be important sources of knowledge, containing rich but in many cases embedded, hidden knowledge. This book discusses the possible connection between business process models and corporate knowledge assets; knowledge extraction approaches based on organizational processes; developing and maintaining corporate knowledge bases; and semantic business process management and its relation to organizational learning approaches. The individual chapters reveal the different elements of a knowledge management solution designed to extract, organize and preserve the knowledge embedded in business processes so as to: enrich organizational knowledge bases in a systematic and controlled way, support employees in acquiring job role-specific knowledge, promote organizational learning, and steer human capital investment. All of these topics are analyzed on the basis of real-world cases from the domains of insurance, food safety, innovation, and funding.

This book is intended to mark the turn of the first century of the information age. The purpose of the book is to denote the transition from past to current to future investigations of the relationships and interactions among four major components: information systems (IS), information technology (IT), organizations, and society. These investigations share a primary focus on the interrelationships, not on the components themselves. The contributions to the book deal with the history of IS theory and technology, with the directions faced by those sharing the concerns of the field in its future research, and with attempts to draw these two views together. Five discourses collectively answer the key question: What is the status of IS, as related to organizations and society, now that we stand at the juncture of the new century?' These discourses deal with the fundamental concepts, the classical and novel challenges, the conceptualization processes, automation, and new technology. What is our story as we turn the first century of the information age? We believe that IT is even more critical in social interaction in organizations, that human language barriers form fundamental roadblocks to IT implementation, that newer forms of IS integrate horizontally rather than vertically, and that the mix of skills and knowledge is changing. We also find that we lack integrated approaches to risk management, that new social costs are being unleashed on people by the wiring of society, and we are rushing headlong into globalized systems with our eyes closed. We reveal how the old end-user tension between central control and innovation has reappeared in the intranet world, how IT has been converted into acultural commodity, and explore how the video screen has become the central means for discovering our relevance to our universe. We explore the surprising ways that machines have acquired human status, not through robotics, but rather through social construction. We discover new norms for defining the relationships and exchanges between human beings and computers. For example, gender defines IS success and web design defines social relationships. Consequently, we show how systems must now be developed interpretively, rather than through rational&endash;technical IS design principles used in the last century.

This book focuses on the issues and challenges posed by COVID-19, proposing ways to deal with the supposed 'new normal' which the pandemic has introduced in the functioning of business, society, and environment. Among the issues discussed are employee well-being and mental health, impact of changes in education sector, marketing, selling and distribution of goods, change in business model for SME, impact on travel and personal grooming sector, consumer preferences, performance impact of intellectual capital, performance of banks-pre merger, and so on. Focus is on presenting strong research results backed by statistical analysis using different tools. There are managerial solutions to the problems being faced by businesses and firms. The presentations would throw great insights on how businesses have coped during pandemic times in a developing economy like India.

Patrick Humphreys Department of Social Psychology London School of Economics and Political Science, Houghton Street, London WC2A 2AE. Email: P. Humphreys@lse. ac. uk This book presents a selection of contributions to the conference on Implementing Systems for Supporting Management Decisions: Concepts, Methods, and Experiences held in London in July, 1996. The conference was organized by the International Federation of Infonnation Processing's Working Group 8. 3 on Decision Support Systems and the London School of Economics and Political Science. (LSE). The Programme Committee for the Conference comprised Liam Bannon, University of Limerick; Patrick Humphreys, LSE, co-chairperson; Andrew McCosh, University of Edinburgh; Piero Migliarese, Politecnico di Milano, co chairperson; Jean-Charles Pomerol, LAFORIA, Universite Paris VI. The chairperson of the organizing committee was Dina Berkeley, LSE. The programme committee members served also as the editors of this book. Each contribution was selected by the editors after peer review and was developed by its authors specifically for inclusion in this volume. Working group 8. 3 was formally established in 1981 on the recommendation ofIFIP's Technical Committee on Information Systems (TC8). The scope of the working group covers: "Development of approaches for applying information systems technology to increase the effectiveness of decision makers in situations where the computer system can support and enhance human judgment in the perfonnance of tasks that have elements that cannot be specified in advance."

This book presents the main theoretical foundations behind smart services as well as specific guidelines and practically proven methods on how to design them. Furthermore, it gives an overview of the possible implementation architectures and shows how the designed smart services can be realized with specific technologies. Finally, it provides four specific use cases that show how smart services have been realized in practice and what impact they have within the businesses. The first part of the book defines the basic concepts and aims to establish a shared understanding of terms, such as smart services, service systems, smart service systems or cyber-physical systems. On this basis, it provides an analysis of existing work and includes insights on how an organization incorporating smart services could enhance and adjust their management and business processes. The second part on the design of smart services elaborates on what constitutes a successful smart service and describes experiences in the area of interdisciplinary teams, strategic partnerships, the overall service systems and the common data basis. In the third part, technical reference architectures are presented in detail, encompassing topics on the design of digital twins in cyber physical systems, the communication between entities and sensors in the age of Industry 4.0 as well as data management and integration. The fourth part then highlights a number of analytical possibilities that can be realized and that can constitute or be part of smart services, including machine learning and artificial intelligence methods. Finally, the applicability of the introduced design and development method is demonstrated by considering specific real-world use cases. These include services in the industrial and mobility sector, which were developed in direct cooperation with industry partners. The main target audience of this book is industry-focused readers, especially practitioners from industry, who are involved in supporting and managing digital business. These include professionals working in business development, product management, strategy, and development, ranging from middle management to Chief Digital Officers. It conveys all the basics needed for developing smart services and successfully placing them on the market by explaining technical aspects as well as showcasing practical use cases.

This book draws on a neo-institutional theory to characterize service-oriented manufacturing firms in relation to more familiar organizational forms, such as lean and agile. It sheds light on whether being lean is a prerequisite for agile organizations and whether agile organizations are precursors of service-oriented organizations. The book empirically examines the prevalence of such organizations using representative samples of manufacturing firms in an industrialized country. This approach makes it possible to "zoom in" and determine whether the extent of adoption of digital manufacturing innovations, digital services, and service-oriented business models varies with organizations' size, industry, product complexity, lot size, type of design process, and type of manufacturing process. In turn, it shows which digital manufacturing innovations, lean practices, and services contribute to leanness-related performance capabilities like quality and costs; agility-related capabilities like fast delivery, flexibility and innovation; and service-oriented capabilities like high service performance and digitalization. In addition, it explores the question of whether lean, agile, and service-oriented performance capabilities contribute to financial performance separately or jointly.

Digital technology determines today s world and will be one of the key technologies of the future. Successful technology development, introduction and management are not only a question of technical issues; due to their complexity a close cooperation between different scientific disciplines is required to discuss various consequences, chances and risks from manifold points of view as a starting point for the design of adequate solutions. The ability to integrate business and technology decisions will become a crucial core competence.

The aim of this volume is to highlight a selection of important current research topics in the field of digital technology and management, illustrating the variety of aspects which have to be considered in the development and application of digital technologies.

Main topics of this book are the design of the innovation process, digital rights management, mobile, location-based and ubiquitous services, IT service management and future communication networks."

For courses in Graduate MIS, Decision Support Systems, and courses covering the principles of enterprise resource planning systems. This text takes a generic approach to enterprise resource planning systems and their interrelationships, covering all functional areas of this new type of management challenge. It discusses the re-design of business processes, changes in organizational structure, and effective management strategies that will help assure competitiveness, responsiveness, productivity, and global impact for many organizations in the years ahead.

This book shows IT managers how to identify, mitigate and manage risks in an IT outsourcing exercise. The book explores current trends and highlights key issues and changes that are taking place within outsourcing. Attention is given to identifying the drivers and related risks of outsourcing by examining recently published and existing concepts of IT outsourcing. Founded on academic theory and empirical and quantitative information, this book: * Incorporates the complete risk identification and mitigation life cycle * Highlights the concept of core competency * Looks at motivating factors and working relationships of the buyer and supplier * Provides background to understand the risks as a result of 'human factors' as defined by the agency theory * Reviews the areas of risk that influence the decision to outsource the IT function * Examines the forces that determine the equilibrium in the risk profiles for the buyer and supplier

This book introduces readers to the methods, types of data, and scale of analysis used in the context of health. The challenges of working with big data are explored throughout the book, while the benefits are also emphasized through the discoveries made possible by linking large datasets. Methods include thorough case studies from statistics, as well as the newest facets of data analytics: data visualization, modeling and simulation, and machine learning. The diversity of datasets is illustrated through chapters on networked data, image processing, and text, in addition to typical structured numerical datasets. While the methods, types of data, and scale have been individually covered elsewhere, by bringing them all together under one "umbrella" the book highlights synergies, while also helping scholars fluidly switch between tools as needed. New challenges and emerging frontiers are also discussed, helping scholars grasp how methods will need to change in response to the latest challenges in health.

Digitization, the global networking of individuals and organizations, and the transition from an industrial to an information society are key reasons for the importance of digital government. In particular, the enormous influence of the Internet as a global networking and communication system affects the performance of public services. This textbook introduces the concept of digital government as well as digital management and provides helpful insights and strategic advice for the successful implementation and maintenance of digital government systems.

This revealing book is about software development, the developers themselves, and how their work is organized and managed. The latest original research from Australia, Europe, and the UK is used to examine the differences between the image and reality of work in this industry. Chapters also cover issues surrounding the management of 'knowledge work and workers' and professionals in order to expose some of the problems of the management of software development work and workers.

This important, state-of-the-art book brings together for the first time in one volume the two areas of Legacy Systems and Business Processes. The research discussed has arisen from the EPSRC research programme on Systems Engineering for Business Process Change, and the book contains contributions from leading experts in the field.
Both the consumer and supplier of IT have problems with legacy systems and business process change, so Systems Engineering for Business Process Change will be of great interest to practitioners who are encountering, or likely to encounter, problems with legacy systems and business process change, as well as researchers preparing future research programmes, and those studying system and business evolution.

Big Data technologies have the potential to revolutionize the agriculture sector, in particular food safety and quality practices. This book is designed to provide a foundational understanding of various applications of Big Data in Food Safety. Big Data requires the use of sophisticated approaches for cleaning, processing and extracting useful information to improve decision-making. The contributed volume reviews some of these approaches and algorithms in the context of real-world food safety studies. Food safety and quality related data are being generated in large volumes and from a variety of sources such as farms, processors, retailers, government organizations, and other industries. The editors have included examples of how big data can be used in the fields of bacteriology, virology and mycology to improve food safety. Additional chapters detail how the big data sources are aggregated and used in food safety and quality areas such as food spoilage and quality deterioration along the supply chain, food supply chain traceability, as well as policy and regulations. The volume also contains solutions to address standardization, data interoperability, and other data governance and data related technical challenges. Furthermore, this volume discusses how the application of machine-learning has successfully improved the speed and/or accuracy of many processes in the food supply chain, and also discusses some of the inherent challenges. Included in this volume as well is a practical example of the digital transformation that happened in Dubai, with a particular emphasis on how data is enabling better decision-making in food safety. To complete this volume, researchers discuss how although big data is and will continue to be a major disruptor in the area of food safety, it also raises some important questions with regards to issues such as security/privacy, data control and data governance, all of which must be carefully considered by governments and law makers.

Business expectations of their IT departments are simple: Deliver IT without fuss, get involved in achieving business results, and provide leadership. But while business emphasis is on business results and leadership, IT is focused on the technology.
How to get your IT Department to Add Real Value to Business presents a practical framework that defines the roles and activities for the CIO to meet business expectations. It introduces a new approach to IT in large organizations, which shifts the focus from day to day technological operations to three critical areas of performance for IT: IT management, business results and information leadership.
The concepts are simple and elegant but the implementation is increasingly demanding. However, these changes are essential if in-house IT functions are to survive and prosper in organizations.
The author's framework has already proven itself in changing business and IT perspectives significantly. Large organisations have commenced the implementation process, and are reporting significant results. The book offers ground-breaking perspectives on the role of IT in organisations. These perspectives are finding favour with business and IT people alike. The book offers practical and anecdotal examples and plans to assist in implementing the framework.
*CIOs will benefit from a radically changed perspective on how they can gain real alignment and add real value to their business
*Business management will benefit from a new understanding of what they should expect from their IT functions
*Offers a new common language to talk meaningfully about IT and business issues

This book explores the Business Process Management cycle in theory and practice, from the technical as well as the business point of view. Both the ARIS Platform and the methodical approach of ARIS Value Engineering (AVE) are referred to in detail. More than half of the articles are case studies. The book offers valuable ideas to companies on how to optimize their own business processes and thus become more competitive.

FileNET is the world's leading enterprise content management system. Established in 1982, FileNET practically invented the field of Enterprise Office Document Imaging Systems. FileNET's Image Services is the industry's leading provider of high-volume systems for storing, retrieving, and managing document images, transactional content, workflows, web contents, and other business objects. More than 3,700 organizations worldwide have implemented FileNET systems to provide content management services that are scalable, highly available, and provide strong disaster recovery capabilities. They have provided solutions for 81 of the Fortune 100 companies. Unfortunately, despite an open and modular design that runs on the majority of enterprise computing platforms, FileNET's products suffer from a dearth of independently produced knowledge resources. This book has been written to fill that information void and provide wider understanding of this complex and powerful set of products to enterprise level decision makers, project managers, and technicians. In addition, the book provides general knowledge on how to use existing document imaging and/or document management systems to provide advanced knowledge management functions.

The world is undergoing a revolution to a digital economy, with pronounced implications for corporate strategy, marketing, operations, information systems, customer services, global supply-chain management, and product distribution. This handbook examines the aspects of electronic commerce, including electronic storefront, on-line business, consumer interface, business-to-business networking, digital payment, legal issues, information product development, and electronic business models.
Indispensable for academics, students and professionals who are interested in Electronic Commerce and Internet Business.

This book addresses and examines the impacts of applications and services for data management and analysis, such as infrastructure, platforms, software, and business processes, on both academia and industry. The chapters cover effective approaches in dealing with the inherent complexity and increasing demands of big data management from an applications perspective. Various case studies included have been reported by data analysis experts who work closely with their clients in such fields as education, banking, and telecommunications. Understanding how data management has been adapted to these applications will help students, instructors and professionals in the field. Application areas also include the fields of social network analysis, bioinformatics, and the oil and gas industries.

This book focuses on the contribution of Information Technology (IT) and Information Technology Enabled Services (ITES) in shaping the current and future global economic scenario, with a special focus on Asia, and taking into account the three broad macroeconomic dimensions - growth, sustainability and governance mechanisms. The last two decades have witnessed a structural shift in the world economy due to the tremendous growth in gross domestic product share for the service sector; in fact, service has emerged as the dominant sector and the main driver of GDP growth. This is mainly attributable to the spectacular success of the IT sector in the new knowledge economy. Tradability, technology and transportability - the three T's - govern productivity growth in today's services. Growing Asian economies such as India, China and Vietnam, using their demographic advantages, have been reaping the benefits of this boom. The book's content focuses on recent debates and discussions concerning the issue of long-term sustainability and governance, especially in India, as these companies are facing continuous challenges in terms of international competition, salary inflation, health hazards, scarcity of talent, employee attrition, security concerns, global slowdown and many other technology-related issues. The book further highlights how the increased application of IT-based products and services is resulting in harsh inequalities concerning income distribution in many developing countries of Asia, mainly because of its labor shedding nature, and hence might be detrimental to sustainable development, if suitable policy measures are not implemented to counter these effects. The book provides a wealth of information for researchers, graduate students and political scientists alike, as well as thought-provoking insights for social scientists, policymakers and government officials. It also offers a valuable source of data for business and management professionals, and for members of Chambers of Commerce and Industry.

In Principles of Marketology, Volume 1: Theory , Aghazadeh explores the definition, origins and framework of a new methodology for helping organizations better understand their market and competition.