A unique core text that provides both a framework and roadmap for lecturers designing a teaching programme as well as the core text for them to use with their students Fully updated with a new chapter on climate change education, along with coverage of many rising topics such as risk and resilience, blockchain, AI, and social justice issues The roadmap can also be used by lecturers that need to embed Sustainable Development Goals into their teaching on a range of business and management programmes, including marketing, HR, Economics, Operations Management and financial reporting Supported by a teacher's manual and PowerPoint slides

This book introduces e-Roadmapping--a new tool set for executives and entrepreneurs who need to strategize in the new economy. The rapidly changing commercial environment and new focus on innovation and speed of execution means that for many organizations the old models of assessing the competitive landscape and forecasting a long-term strategy are dead. So how are company leaders to plot their future and maintain a sense of direction for their business? "E-Roadmapping" examines ways of dealing with this complexity and provides a tool-kit for formulating strategy with an entrepreneurial spirit. Stefan Bornheim demonstrates models of "mapping" the business landscape, pin-pointing areas of competition, and planning an organization's transformation. Based on extensive in-company research and full of examples of the models in action, "E-Roadmapping" is a stimulating look at the sharp end of the new economy.

An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack of complete business integration. Increased exchange of knowledge between customers and the amount of such data available is steadily becoming a challenge for companies, especially in extending internal systems to global information systems with the purpose to collect and update data on a global scale. In this book, Prof. Rajola analyses different aspects of CRM systems taking both an organizational and a technological perspective. He adopts a theoretical framework to unpack issues associated with the need for companies to integrate operations and business processes. The emphasis is then drawn to development of effective CRM (and CRM 2.0) initiatives by making use of illustrative case studies of successful CRM systems implementation in the financial industry. The framework adopted in this book can be used by both scholars and managers to evaluate the interdependencies between operations, business processes, and CRM systems. .

In this book, the context and process of globalization are understood as a complex web of increasingly deepening interrelationships among countries, organizations, social groups, and individuals. Information and communication technologies (ICTs) are seen as a vital part of the globalization agenda.
As technology becomes more pervasive and capable, there is a danger that the debate will remain anchored on techno-centric issues such as what to use the technology for, or how to make it work. Organizational Information Systems in the Context of Globalization provides rich insights on how global technology in action must be considered in view of local expectations and constraints. This is particularly relevant in the current discourse relating technology to development - the theme permeating most of the works included in this volume.
Research reported in this book achieves a number of important objectives. It illustrates local ICT utilization and policy development contexts that are not as frequently examined as North American and Western European corporate contexts. Empirical research reported in this volume has been conducted in the following national, regional and local contexts: Australia (including aboriginal communities), Brazil, China, Ecuador, Egypt, India, Ireland, Jordan, Korea, Malaysia, Maldives, Mozambique, New Zealand, Peru, Portugal, Russia, Scandinavia, Spain, South Africa, UK and USA.
Organizational Information Systems in the Context of Globalization exemplifies the role of social theory in approaching ICT utilization challenges in a globalization context. The debates raised on implementation, policy, organizations and organizing, and social dynamics, increase our awareness of the diversity of perspectives we need to delve into when framing the role of ICTs in the globalization agenda. The equal representation of managerial and non-managerial decision making contexts alerts us to the fact that ICTs should not be considered only as a corporate wealth creation prerogative.
This book contains the selected proceedings of the Working Conference on Information Systems Perspectives and Challenges in the Context of Globalization, sponsored by the International Federation for Information Processing (IFIP) and held in Athens, Greece in June 2003.
Organizational Information Systems in the Context of Globalization is essential reading for researchers and practitioners working in information systems, management, social and organizational studies, and development studies.

Drawing on the author's recent and ongoing research this book explores how to build the organizational capability to realise the strategic potential of information technology. It tackles the gap between theory and practice and how to gain wider adoption of successful socio-technical and benefits-driven approaches to investments in IT.

Based on papers from the 4th Business Systems Laboratory International Symposium (BSLAB) in 2016, this volume contributes to the business management, organizational and innovation literature by providing insights on the antecedents of systems thinking in the business systems domain. The Business Systems Laboratory International Symposium addresses current global economic and social challenges from a systemic perspective, drawing from the domains of management, economics, engineering and sociology. In particular, the 2016 Symposium focuses on the epistemological, theoretical, methodological, technical and practical contributions that represent advancements in the theory and practice of governing business systems to address present and future challenges in the global economy. The contributions explore the application of systems thinking to governance, involving the introduction of new administrative organizational and managerial activities aimed toward organizational innovation and control.

Explains processes and scenarios (process chains) for planning with SAP characteristics.

Uses the latest releases of SAP R/3 and APO (Advanced Planning & Optimization software).

The levels scenario, process and function are explained from the business case down to the implementation level and the relations between these levels are consistently pointed out throughout the book

Many illustrations help to understand the interdependencies between scenario, process and function

Aims to help avoiding costly dead ends and securing a smooth implementation and management of supply chains

This book provides a framework and real case analyses concerning business architecture strategy and platform-based ecosystems. Firstly, the book introduces a framework of business architecture strategy and suggests an engineering process that employs a business architecture analysis system in which the various business best-practices information technology (IT) tools are integrated into an interface. More specifically, this architecture analysis provides the means to realize two essential features: a strategy that allows global firms to sense changing market needs, and a tool that combines mechanical engineering with electronics and software IT tools. Secondly, the book discusses platform-based ecosystems. Crucial issues for today's firms are associated with value creation through their platform and ecosystem framework. With a major emphasis on modular product architecture, US firms have focused heavily on platform development in modular industries. Their base is operation system (OS) software, so that IT firms in general focus on software capabilities-and digital control in particular. In contrast, the advantage for Japanese firms is not digital but analog control. Without any drastic changes in their industry practices, Japanese firms are likely to sustain their analog platform advantage. The book subsequently puts forward a holistic view through the connection of business architecture strategy and platform-based ecosystems. The theoretical framework and case illustrations are especially useful to firms involved in a variety of industries that must respond to the turbulent environmental changes of the digital era. Most of the cases target not only Japanese firms but also many other global firms. Readers are systematically shown how to balance technological competence and customer competence by using the framework of business architecture strategy and platform-based ecosystems.

Organizational Semiotics: Evolving a Science of Information Systems covers such issues as:
-Fundamental concepts such as 'information', 'data', 'message', 'communication', 'knowledge', 'organization', 'system' and so on;
-Properties of signs vital to organizational functioning, such as their meanings, the intentions they express and the valuable social consequences they produce;
-'Architecture' of organizations when they are viewed as information systems, based on their semiotics features;
-Understanding language in organizational contexts, for example, the limitations on the language used to conduct business affairs;
-The empirical study of communications for requirements elicitation;
-Applying semiotic categories (e.g. physical, empiric, syntactic, semantic, pragmatic, social) to various problems;
-Organizational knowledge representation;
-Business process re-engineering methods and the design of e-commerce systems.

The importance and value of tracking and sharing the dispersed knowledge resources of contemporary organizations have received widespread rec- nition in recent years. It is widely believed that with the transition from the industrial to information-based economies, organizational knowledge has emerged as the single most critical resource at both macro- and mic- levels. A major challenge for most organizations during this transition and beyond is to learn to deal with the intricacies of discovering knowledge from the vast amounts of data being generated, identifying pockets of - portant knowledge in various forms, to devise strategies and techniques to formalize parts that lend themselves to codification, and to nurture tech- cal and other solutions with which useful knowledge can be shared among relevant participants. This has the potential to produce greater knowledge utilization leading to multiplier effects in organizational performance. This calls for an approach in which both the organizational and technological dimensions of the challenge are better understood and effectively integ- ted. The papers included in this volume were selected from a collection of papers presented at an invitation-only workshop entitled 'Knowledge - nagement (KM) and the Global Firm: Organizational and Technological Dimensions' held at the University of Sydney in Sydney, Australia in February 2003. The workshop was made possible by a generous grant from the Carnegie Bosch Institute at Carnegie Mellon University, Pit- burgh, USA.

The purpose of the 4th International Conference on Enterprise Information Systems (ICEIS) was to bring together researchers, engineers and practitioners interested in the advances and business applications of information systems. The research papers focused on real world applications covering four main themes: Enterprise Database Applications, Artificial Intelligence Applications and Decision Support Systems, Systems Analysis and Specification, and Internet and Electronic Commerce.
This book will be of interest to information technology professionals, especially those working on systems integration, databases, decision support systems or electronic commerce. It will also be of use to middle managers who need to work with information systems and require knowledge of current trends in development methods and applications.

The e-commerce revolution has allowed many organizations around the world to become more effective and efficient in managing their resources. Through the use of e-commerce many businesses can now cut the cost of doing business with their customers in a speed that could only be imagined a decade ago. However, doing business on the Internet has opened up business to additional vulnerabilities and misuse. It has been estimated that the cost of misuse and criminal activities related to e-commerce now exceeds 10 billion dollars per year, and many experts predict that this number will increase in the future. IT Solutions Series: E-Commerce Security: Advice from Experts provides insight and practical knowledge obtained from industry leaders regarding the overall successful management of e-commerce practices and solutions.

Facing the challenge of the fast changing technological environment, many companies are developing an interest in the field of technology intelligence. Their aim is to support the decision-making process by taking advantage of a well-timed preparation of relevant information by means of systematic identification, collection, analysis, dissemination, and application of this information. This book covers the gap in literature by showing how a technology intelligence system can be designed and implemented.

Firm growth. This concept has interested researchers for generations. Economists have sought to predict and measure firm growth using a host of different variables, while strategic management scholars depict growth as the result of clever analyses and rational resource exploitation. Entrepreneurship scholars - ever engrossed by successful start-ups - have pondered why growth sometimes comes fast and sometimes never at all, while the field of business history has given countless examples of growing firms in a range of different settings. Yet despite research across fields, our knowledge of how growth in a firm actually comes about is limited and we still know little about the process. This book offers a new reading of economist Edith Penrose's The Theory of the Growth of the Firm. The bold statement is that although Penrose's work - across fields and generations - is amongst the most quoted on firm growth, the basic points of her work have yet to be realized and explored empirically. Essentially, growth is created by a dynamic interrelation between the firm's self-conception and its image of context. Based on these two subjective categories, the firm makes decisions and its actions lead it to develop along a particular path. To Penrose this is the basic engine that drives the growth and development of firms. This book discusses how the engine of firm growth can be captured in empirical analysis using interpretative theory and narrative methods inspired by recent streams of research in business history.

The book presents a conceptually novel oscillations based paradigm, the Oscillation-Based Multi-Agent System (OSIMAS), aimed at the modelling of agents and their systems as coherent, stylized, neurodynamic processes. This paradigm links emerging research domains via coherent neurodynamic oscillation based representations of the individual human mind and society (as a coherent collective mind) states. Thus, this multidisciplinary paradigm delivers an empirical and simulation research framework that provides a new way of modelling the complex dynamics of individual and collective mind states. This book addresses a conceptual problem - the lack of a multidisciplinary, connecting paradigm, which could link fragmented research in the fields of neuroscience, artificial intelligence (AI), multi-agent system (MAS) and the social network domains. The need for a common multidisciplinary research framework essentially arises because these fields share a common object of investigation and simulation, i.e., individual and collective human behavior. Although the fields of research mentioned above all approach this from different perspectives, their common object of investigation unites them. By putting the various pathways of research as they are interrelated into perspective, this book provides a philosophical underpinning, experimental background and modelling tools that the author anticipates will reveal new frontiers in multidisciplinary research. Fundamental investigation of the implicit oscillatory nature of agents' mind states and social mediums in general can reveal some new ways of understanding the periodic and nonperiodic fluctuations taking place in real life. For example, via agent states-related diffusion properties, we could investigate complex economic phenomena like the spread of stock market crashes, currency crises, speculative oscillations (bubbles and crashes), social unrest, recessionary effects, sovereign defaults, etc. All these effects are closely associated with social fragility, which follows and is affected by cycles such as production, political, business and financial. Thus, the multidisciplinary OSIMAS paradigm can yield new knowledge and research perspectives, allowing for a better understanding of social agents and their social organization principles.

This book highlights state-of-the-art research on big data and the Internet of Things (IoT), along with related areas to ensure efficient and Internet-compatible IoT systems. It not only discusses big data security and privacy challenges, but also energy-efficient approaches to improving virtual machine placement in cloud computing environments. Big data and the Internet of Things (IoT) are ultimately two sides of the same coin, yet extracting, analyzing and managing IoT data poses a serious challenge. Accordingly, proper analytics infrastructures/platforms should be used to analyze IoT data. Information technology (IT) allows people to upload, retrieve, store and collect information, which ultimately forms big data. The use of big data analytics has grown tremendously in just the past few years. At the same time, the IoT has entered the public consciousness, sparking people's imaginations as to what a fully connected world can offer. Further, the book discusses the analysis of real-time big data to derive actionable intelligence in enterprise applications in several domains, such as in industry and agriculture. It explores possible automated solutions in daily life, including structures for smart cities and automated home systems based on IoT technology, as well as health care systems that manage large amounts of data (big data) to improve clinical decisions. The book addresses the security and privacy of the IoT and big data technologies, while also revealing the impact of IoT technologies on several scenarios in smart cities design. Intended as a comprehensive introduction, it offers in-depth analysis and provides scientists, engineers and professionals the latest techniques, frameworks and strategies used in IoT and big data technologies.

This book explores all relevant aspects of net scoring, also known as uplift modeling: a data mining approach used to analyze and predict the effects of a given treatment on a desired target variable for an individual observation. After discussing modern net score modeling methods, data preparation, and the assessment of uplift models, the book investigates software implementations and real-world scenarios. Focusing on the application of theoretical results and on practical issues of uplift modeling, it also includes a dedicated chapter on software solutions in SAS, R, Spectrum Miner, and KNIME, which compares the respective tools. This book also presents the applications of net scoring in various contexts, e.g. medical treatment, with a special emphasis on direct marketing and corresponding business cases. The target audience primarily includes data scientists, especially researchers and practitioners in predictive modeling and scoring, mainly, but not exclusively, in the marketing context.

Since the early eighties IFIP/Sec has been an important rendezvous for Information Technology researchers and specialists involved in all aspects of IT security. The explosive growth of the Web is now faced with the formidable challenge of providing trusted information. IFIP/Sec'01 is the first of this decade (and century) and it will be devoted to "Trusted Information - the New Decade Challenge" This proceedings are divided in eleven parts related to the conference program. Session are dedicated to technologies: Security Protocols, Smart Card, Network Security and Intrusion Detection, Trusted Platforms. Others sessions are devoted to application like eSociety, TTP Management and PKI, Secure Workflow Environment, Secure Group Communications, and on the deployment of applications: Risk Management, Security Policies andTrusted System Design and Management. The year 2001 is a double anniversary. First, fifteen years ago, the first IFIP/Sec was held in France (IFIP/Sec'86, Monte-Carlo) and 2001 is also the anniversary of smart card technology. Smart cards emerged some twenty years ago as an innovation and have now become pervasive information devices used for highly distributed secure applications. These cards let millions of people carry a highly secure device that can represent them on a variety of networks. To conclude, we hope that the rich "menu" of conference papers for this IFIP/Sec conference will provide valuable insights and encourage specialists to pursue their work in trusted information.

This volume is intended to aid both those organizations considering the establishment of an institutional archives and those practicing archivists needing materials to assist them in evaluating their programs and planning for their development. The author's theme is that archival programs found in corporate, educational, cultural, and religious institutions are necessary both to the organizations themselves and their efficient functioning and to society's concern for preserving its documentary heritage. Managing Institutional Archives covers all aspects of managing an archival program. There are chapters on appraisal and acquisition; preservation and security; arrangement, description, and reference; internal and external support, fund-raising and grantsmanship; and cooperation. The impact of new information technology on organizations and the implications for their archives are discussed. A detailed examination of three case studies of archives is provided. The final chapter is a description of sources for additional assistance in managing institutional archives. Managing Institutional Archives will be useful to archival specialists, administrators, educators, and others needing guidance about the elements of managing archives. Its contents is based on a wide-reading of archival theory and practice and nearly two decades of archival experience by the author.

This book explores the influence of the modes of knowledge transfer and environmental dynamism on the relationship between strategic actions and the sustainable balanced scorecard measurement of performance. Special emphasis is placed on emerging multinational enterprises in Kenya, a country that is rapidly becoming one of the fastest growing economies in Africa. The chapters address the best strategy for sustainable performance, the integral modes of knowledge transfer on strategy for sustainable performance and the achievement of sustainable performance in dynamic business environments. Providing innovative research on 25 diverse MNEs in Kenya, this book can be used by managers, investors, consultants, researchers and postgraduate students to understand the strategic mechanisms used by these emerging enterprises.

In 2007 INTEROP-VLab defined Enterprise Interoperability as the ability of an enterprise system or application to interact with others at a low cost with a flexible approach . Enterprise Interoperability VI brings together a peer reviewed selection of over 40 papers, ranging from academic research through case studies to industrial and administrative experience of interoperability. It shows how, in a scenario of globalised markets, the capacity to cooperate with other firms efficiently becomes essential in order to remain in the market in an economically, socially and environmentally cost-effective manner, and that the most innovative enterprises are beginning to redesign their business model to become interoperable. This goal of interoperability is vital, not only from the perspective of the individual enterprise but also in the new business structures that are now emerging, such as supply chains, virtual enterprises, interconnected organisations or extended enterprises, as well as in mergers and acquisitions. Establishing efficient and relevant collaborative situations requires managing interoperability from a dynamic perspective: a relevant and efficient collaboration of organizations might require adaptation to remain in line with potentially changing objectives, evolving resources, and unexpected events, for example. Many of the papers contained in this, the seventh volume of Proceedings of the I-ESA Conferences have examples and illustrations calculated to deepen understanding and generate new ideas. The I-ESA 14 Conference is jointly organised by Ecole des Mines Albi-Carmaux, on behalf of PGSO, and the European Virtual Laboratory for Enterprise Interoperability (INTEROP-VLab) and supported by the International Federation for Information Processing (IFIP). A concise reference to the state of the art in systems interoperability, Enterprise Interoperability VI will be of great value to engineers and computer scientists working in manufacturing and other process industries and to software engineers and electronic and manufacturing engineers working in the academic environment."

The first part of this book contains three case studies which illustrate the idea of knowledge networks for growth. The step-by-step methodology of the second part shows the reader how to build up and maintain these networks. The templates in the last part of the book ease the adaptation of networks for the reader's own company or his or her specific business needs.

Information systems have become so complex and intertwined with process and politics that they now constitute an ecology in which executives must manage subtle human relationships and intricate group interactions as well as computers, networks, software, and individual experts. Hasenyager maintains that for most large corporations building better business technology linkage is a survival essential, enabling them to sustain their vital systems and simultaneously transform them to meet competitive pressures and exploit emerging technology. Written by an experienced manager, this book offers a persuasive discussion of the importance of business technology linkage and practical steps on how to build it in your company. It focuses on management essentials - deciding how much to spend and invest, choosing how to organize, and defining how to measure and reward performance. After an analysis of how to decide how much to spend and what to spend it on, Hasenyager describes how business and technology people within an organization deal with each other. He offers a way to classify relationships based on perceived common interest among people and their relative authority, then focuses on partnerships and teams as the most effective models for business technology linkage. He describes the kinds of teams needed for system development and infrastructure management in the information ecology. With special focus on how ^Iad hoc^R teams relate to an organization's traditional hierarchy, specific suggestions are given on how to establish accountability within teams and how to evaluate team performance. The book concludes with state-of-the-art information connecting organization structure, business technology linkage, and company profitability, followed by 14 principles of information technology management. Senior corporate managers will find this a unique, provocative, and constructive addition to their personal and company libraries on management skills and methods.

This book presents 3D3C platforms - three-dimensional systems for community, creation and commerce. It discusses tools including bots in social networks, team creativity, privacy, and virtual currencies & micropayments as well as their applications in areas like healthcare, energy, collaboration, and art. More than 20 authors from 10 countries share their experiences, research fi ndings and perspectives, off ering a comprehensive resource on the emerging fi eld of 3D3C worlds. The book is designed for both the novice and the expert as a way to unleash the emerging opportunities in 3D3C worlds. This Handbook maps with breadth and insight the exciting frontier of building virtual worlds with digital technologies. David Perkins, Research Professor, Harvard Graduate School of Education This book is from one of the most adventurous and energetic persons I have ever met. Yesha takes us into new undiscovered spaces and provides insight into phenomena of social interaction and immersive experiences that transform our lives. Cees de Bont, Dean of School of Design & Chair Professor of Design, School of Design of the Hong Kong Polytechnic University When you read 3D3C Platforms you realize what a domain like ours -- 3D printing -- can and should do for the world. Clearly we are just starting. Inspiring.David Reis, CEO, Stratasys Ltd This book provides a stunning overview regarding how virtual worlds are reshaping possibilities for identity and community. Th e range of topics addressed by the authors- from privacy and taxation to fashion and health care-provide a powerful roadmap for addressing the emerging potential of these online environments. Tom Boellstorff , Professor, Department of Anthropology, University of California, Irvine Handbook on 3D3C Platforms amassed a unique collection of multidisciplinary academic thinking. A primer on innovations that will touch every aspect of the human community in the 21st century. Eli Talmor, Professor, London Business School

This book constitutes the refereed proceedings of the 15th IFIP WG 5.5 Working Conference on Virtual Enterprises, PRO-VE 2014, held in Amsterdam, The Netherlands, in October 2014. The 73 revised papers were carefully selected from 190 submissions. They provide a comprehensive overview of identified challenges and recent advances in various collaborative network (CN) domains and their applications, with a particular focus on the following areas in support of smart networked environments: behavior and coordination; product-service systems; service orientation in collaborative networks; engineering and implementation of collaborative networks; cyber-physical systems; business strategies alignment; innovation networks; sustainability and trust; reference and conceptual models; collaboration platforms; virtual reality and simulation; interoperability and integration; performance management frameworks; performance management systems; risk analysis; optimization in collaborative networks; knowledge management in networks; health and care networks; and mobility and logistics.