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Books > Business & Economics > Business & management > Business mathematics & systems

Innovation and Internationalisation - Successful SMEs' Ventures into China (Hardcover): Stuart Orr, Jane Menzies, Connie... Innovation and Internationalisation - Successful SMEs' Ventures into China (Hardcover)
Stuart Orr, Jane Menzies, Connie Zheng, Sajeewa 'Pat' Maddumage
R4,356 Discovery Miles 43 560 Ships in 12 - 17 working days

This book provides a comprehensive examination of the many factors that influence the internationalisation of SMEs into China. SMEs represent more than 50 percent of the economic activity and employment in China. This book explores the experiences of SMEs that have internationalised to China from Australia. Australian SMEs are at the forefront of foreign SMEs in China with over 5000 Australian SMEs currently operating in China and a long history of association. The book is unique in that it presents a multidisciplinary perspective of the subject, considering seven different discipline perspectives (internationalisation, innovation, entrepreneurship, networks, resources, human resource management and barriers and liabilities). This makes the book one of the most comprehensive treatments of internationalisation to China so far. Each chapter in the book deals with a different perspective and includes own separate analysis. The chapters commence with a consideration of the current knowledge on internationalising to China for each perspective, analyse the interviews of representatives of 35 SMEs operating in China and then draw conclusions which are relevant to students, scholars and professionals. Each chapter includes extensive examples from the interviews. This integrated book is particularly useful for small business owners, international business management consultants, instructors and students.

Social Mobility for the 21st Century - Everyone a Winner? (Hardcover): Steph Lawler, Geoff Payne Social Mobility for the 21st Century - Everyone a Winner? (Hardcover)
Steph Lawler, Geoff Payne
R4,353 Discovery Miles 43 530 Ships in 12 - 17 working days

Social Mobility for the 21st Century addresses experiences of social mobility, and the detailed processes through which entrenched, intergenerationally transmitted privilege is reproduced. Contributions include (but are not limited to) family relationships, students' encounters with higher education, narratives of work careers, and 'mobility identities'. The book intends to challenge both the framework of the more traditional approach, and the politicisation of mobility which casts 'mobility' as a possession, a commodity or a character trait, and threatens to castigate the 'non-mobile' as carrying a personal responsibility for their situation. This book presents critical analyses of routes into social mobility, the experience of social mobility, and the political and social implications of social mobility's 'panacea' status. Drawing on the work of established scholars and more recent entrants, the chapters offer a fresh look at social mobility, opening up the topic to a wider readership among the profession and beyond, and stimulating further debate. This book will appeal to higher level students and scholars of sociology alike, as well as having a broad cross-disciplinary appeal.

Managing Information - IT for Business Processes (Paperback, 3rd edition): David A. Wilson Managing Information - IT for Business Processes (Paperback, 3rd edition)
David A. Wilson
R1,395 Discovery Miles 13 950 Ships in 9 - 15 working days

'Managing Information' describes how successful organizations make best use of information and knowledge - the key resources in business. It explains why information technology is essential for the management of business processes, and should be central to any business strategy.
This updated edition provides a compelling rationale for organizations to use appropriate systems, and for individuals to acquire the skills to manage and use the systems. It describes how computer systems continue to evolve to meet business needs, and provides examples and exercises to help readers develop their skills. There is a new emphasis on the Internet - how to use it to keep up to date with the latest business issues, and how teams can communicate and collaborate with intranets.
All of the most common sub-systems are described and explained, including Enterprise Resource Planning (ERP), Business-to-Business (B2B), Business-to-Consumer (B2C), Supply Chain Management (SCM), Customer Relationship Management (CRM) and Enterprise Application Integration (EAI). The latest developments are described, including services available through the Internet from Application Service Providers (ASP), collaborative commerce and Business Process Management (BPM).
There are introductory and more advanced computer exercises to consolidate learning and demonstrate how to acquire, store, organize and present information, using Word, Excel, PowerPoint and Explorer.
Includes references, further reading and relevant web sites at the end of each chapter
Explains the basics using real life examples
Deals with the crucial relationship between information and personal effectiveness

Mindful Business Leadership (Paperback): Robbie Steinhouse Mindful Business Leadership (Paperback)
Robbie Steinhouse
R725 Discovery Miles 7 250 Ships in 12 - 17 working days

Mindful Business Leadership presents a new model of leadership. It introduces ten very different leadership roles that are required to meet the challenges of modern business. Memorable metaphors and images are created for each, and they are placed in a matrix. Readers are shown how to develop these roles within themselves. Potentially negative aspects of each are discussed, along with material on how to put these to creative use. The book argues that mindfulness is the best way to balance the roles - a mindful leader will know 'who to be' in any situation. The last part is taken up with clear, practical exercises that readers can practice to become more fully mindful and develop a clear vision for their own leadership. Mindful Business Leadership is relevant to anyone, anywhere in the world, who is moving (or wishes to move) to a position of leadership.

Mindful Business Leadership (Hardcover): Robbie Steinhouse Mindful Business Leadership (Hardcover)
Robbie Steinhouse
R3,907 Discovery Miles 39 070 Ships in 12 - 17 working days

Mindful Business Leadership presents a new model of leadership. It introduces ten very different leadership roles that are required to meet the challenges of modern business. Memorable metaphors and images are created for each, and they are placed in a matrix. Readers are shown how to develop these roles within themselves. Potentially negative aspects of each are discussed, along with material on how to put these to creative use. The book argues that mindfulness is the best way to balance the roles - a mindful leader will know 'who to be' in any situation. The last part is taken up with clear, practical exercises that readers can practice to become more fully mindful and develop a clear vision for their own leadership. Mindful Business Leadership is relevant to anyone, anywhere in the world, who is moving (or wishes to move) to a position of leadership.

Transforming Organizations for the Subscription Economy - Starting from Scratch (Hardcover): Alexander Manu Transforming Organizations for the Subscription Economy - Starting from Scratch (Hardcover)
Alexander Manu
R3,899 Discovery Miles 38 990 Ships in 12 - 17 working days

The emerging present is a fast-changing context for incumbent organizations, especially in market segments where online behavior is replacing physical proximity, and users engage with digital platforms for the acquisition of products and services. These are platforms that allow users to behave, to leave a mark, and to participate in the community of others, which are the values people now seek. Transforming Organizations for the Subscription Economy: Starting from Scratch aims to prepare executives for a world in which everything is social, augmented and autonomous; objects and spaces will have multiple purposes, capabilities and meanings. This is a new territory full of opportunity which is generally discussed only at the level of technology involved instead of the intellectual level, where the real understanding of the need for transformation resides. The book reveals ideas about what is possible if we transform the present. The narrative is organized around what is actual and what is potential; what is the probable future that we can arrive at through change, and what is the possible future that we can build through transformation. When engaging in transformation, the following strategic question develops: if you were designing your organization today, how would you design it? In other words, how would you go about it starting from scratch? This book provides the intellectual framework that empowers organizations to understand and navigate the emerging present, and to develop and deliver products and services of intrinsic value to users.

Family Entrepreneurship in Emerging Markets (Hardcover): Neri Karra Family Entrepreneurship in Emerging Markets (Hardcover)
Neri Karra
R1,632 Discovery Miles 16 320 Ships in 12 - 17 working days

In this fascinating study, Neri Karra examines entrepreneurial family businesses in emerging markets by integrating three schools of thought: agency theory, an institutional framework, and the altruism perspective. Providing an in-depth treatment of the area as well as a real-life case study, it provides a theoretical perspective as well as qualitative insights. It also offers practical observations and future research implications. This book will be valuable reading to students and researchers of entrepreneurship, family businesses, and altruism in management.

Gender and Family Entrepreneurship (Hardcover): Vanessa Ratten, Veland Ramadani, Leo Paul Dana, Robert D Hisrich, Joao Ferreira Gender and Family Entrepreneurship (Hardcover)
Vanessa Ratten, Veland Ramadani, Leo Paul Dana, Robert D Hisrich, Joao Ferreira
R3,922 Discovery Miles 39 220 Ships in 12 - 17 working days

This book focuses on gender and family entrepreneurship, as they are interrelated concepts particularly important in today's global society. The book highlights the significance of the role of gender in the development and growth of family businesses. It helps readers understand the role of family dynamics in business, particularly in terms of succession planning, strategic development and internationalization. Often, both gender and family entrepreneurship are studied independently, but this book aims to marry both perspectives with a novel approach. This creates a synergy between gender and family entrepreneurship that increases the potential value to entrepreneurship scholarship, policy and business practice. This edited book is a useful and insightful addition to the entrepreneurship field.

Intelligent Management in the Knowledge Economy (Hardcover, illustrated edition): Sven Junghagen, Henrik C.J. Linderoth Intelligent Management in the Knowledge Economy (Hardcover, illustrated edition)
Sven Junghagen, Henrik C.J. Linderoth
R3,478 Discovery Miles 34 780 Ships in 12 - 17 working days

The knowledge economy is a notion that has been used, since the end of the last decade, to describe a new economic order perceived by scholars and practitioners. The authors argue that this order, triggered by new information and communication technologies, has resulted in a different set of challenges for effective management of the contemporary firm. Knowledge will play an important role in managing these challenges, with the onus being on new hardware and software as much as how businesses can be organised with regard to relationships with customers and suppliers. This book shows how 'intelligent management will be key to how internal operations can be organised in order to take advantage of opportunities brought about by new technologies. This change in management is discussed throughout the book from a wide array of perspectives ranging from contextual and philosophical aspects, through tools and methods to case studies concerning the organization of business, its management and application in the knowledge economy. Intelligent Management in the Knowledge Economy will be of great interest to academics and researchers of management - knowledge management in particular - ICT and organisational studies. Business practitioners will also find much to engage them within this book.

Personal Branding for Entrepreneurial Journalists and Creative Professionals (Hardcover): Sara Kelly Personal Branding for Entrepreneurial Journalists and Creative Professionals (Hardcover)
Sara Kelly
R5,374 Discovery Miles 53 740 Ships in 12 - 17 working days

Personal Branding for Entrepreneurial Journalists and Creative Professionals outlines and describes the complete process of building and growing a successful personal brand. Focused on the independent journalist or creative professional in the new digital marketplace, Sara Kelly gives readers the ability to create the sort of personal brand that not only stands out, but remains relevant for years to come. Features such as exercises and worksheets will guide readers in creating the various components of their personal brand, and case studies of real-world branding scenarios will allow readers to analyze the practical aspects of implementing a personal brand. Covering theory and practice, this text is a powerful resource for modern journalists, multimedia storytellers, and content creators hoping to ply their talents online and beyond.

Together with Technology - Writing Review, Enculturation, and Technological Mediation (Paperback): Jason Swarts Together with Technology - Writing Review, Enculturation, and Technological Mediation (Paperback)
Jason Swarts
R1,607 Discovery Miles 16 070 Ships in 12 - 17 working days

This book examines the complex roles that texts serve as parts of an organizational cognitive infrastructure. Texts make knowledge and experience tangible and durable. They help shape interactions between people. As professions have become more writing-centered in recent decades, many organizations have instituted writing review practices to help newcomers produce better writing and thus become more effective organizational citizens.Dr. Swarts examines those writing review practices and questions whether available supportive technologies adequately prepare professional writers and professionals who write to appreciate the complex functions their texts serve. He reports on a study of the impact of two technologies (paper text and textual replay) on writing review. Unlike paper, which presents texts in a static form, textual replay presents texts as the products of writing practices. Textual replay records onscreen writing activity and creates a video that writers and reviewers use to supplement their discussion of revisions.

Organizational Change in Practice - The Eight Deadly Sins Preventing Effective Change (Hardcover): Annamaria Garden Organizational Change in Practice - The Eight Deadly Sins Preventing Effective Change (Hardcover)
Annamaria Garden
R1,766 Discovery Miles 17 660 Ships in 12 - 17 working days

This book challenges the practice or organizational change programmes. It uses two case studies in depth to illustrate that consulting companies can often get it wrong. Senior managers often do not know enough about managing change. The text is arranged around eight deadly sins to avoid in the practice of change: self-deception of the change agents rather than self-awareness; destruction of the identity of the organization caused by arrogance; especially of the large consulting companies; destruction of cohesion; gobbledygook language; concentrating on structural change, not behavioural change; making the organization worse, not better; the intelligence in resistance; and the deep trauma of redundancy. The author's main objective is to get academics and practitioners to stop and think about what they are doing when they work with organizations. Organizational Change in Practice will be of interest to business professionals seeking to understand how change can impact their organization as well as organizational consultants.

The Reflective Entrepreneur (Hardcover): Dimo Dimov The Reflective Entrepreneur (Hardcover)
Dimo Dimov
R1,546 Discovery Miles 15 460 Ships in 12 - 17 working days

In a world where entrepreneurial success often seems deceptively accessible, it is not always clear what makes a person entrepreneurial. In this book, Dimo Dimov offers a reflective insight into the entrepreneurial journey, striking up a conversation about entrepreneurship in order to challenge and untangle existing preconceptions. A discussion of challenges and tensions such as idea versus opportunity, genius versus lunatic, and skill versus luck forms the foundation of the book, while the second part offers actions and considerations which can help the reader to seek opportunities in a fractious environment. The final part of the text focuses on the collective spirit in entrepreneurship, arising from the interplay between participation and outcomes. The author brings a succinct diversity to the field, making this book essential reading for undergraduate and postgraduate students on entrepreneurship courses, as well as scholars, researchers, and practitioners looking for a new perspective on entrepreneurship.

Statistics for Business (Paperback, 2nd edition): Derek L. Waller Statistics for Business (Paperback, 2nd edition)
Derek L. Waller
R2,206 Discovery Miles 22 060 Ships in 12 - 17 working days

Statistics for Business explains the fundamentals of statistical analysis in a lucid, pragmatic way. A thorough knowledge of statistics is essential for decision making in all corners of business and management. By collecting, organizing and analyzing statistical data you can express what you know, benchmark your current situation, and estimate future outcomes. Based entirely on Microsoft Excel, this book covers a spectrum of statistic fundamentals from basic principles, to probability, sampling, hypothesis testing, forecasting, statistical process control and six-sigma management. This second edition is packed with features to aid understanding and help ensure that every aspect of your knowledge of statistics is applicable to practice, including: Icebreakers introducing each chapter that relate statistics to the real world, drawn from management and hospitality situations Detailed worked examples in each chapter Over 140 case-exercises complete with objective, situation, requirements, and answers A complete glossary of key terminology and formulas, mathematical relationships, and Excel relationships and functions A brand new companion website containing slides, worked-out-solutions to the case-exercises, and a test bank [coming soon] With a clear and accessible style this book makes statistics easier to understand. It is ideal for business, management, tourism and hospitality students who want to learn how to apply statistics to the real world.

Creating a Business (Hardcover): Jenny Van Sten-Van't Hoff Creating a Business (Hardcover)
Jenny Van Sten-Van't Hoff
R4,786 Discovery Miles 47 860 Ships in 12 - 17 working days

There is more to setting up a successful business than just a good idea. Creating a Business examines concisely all the relevant aspects: the excitement and satisfaction that business entails, the challenges that face the entrepreneur, the risks that lie in wait. The textbook is organized around a practical example: a company setting out to launch a new line of clothing. Aspects of setting up a business, including management, marketing, legislation, and financial management are examined. Including pedagogical features, such as end-of-chapter questions and illustrations, Creating a Business will interest students of small business and entrepreneurship.

The New European Rurality - Strategies for Small Firms (Paperback): Teresa de Noronha Vaz The New European Rurality - Strategies for Small Firms (Paperback)
Teresa de Noronha Vaz; Eleanor Morgan
R1,532 Discovery Miles 15 320 Ships in 12 - 17 working days

Public concern over issues such as urban sprawl, the conversion of agricultural land and the management of public lands has never been greater. Presenting a novel synopsis of the economics of land-use this book examines the critical issues involved, such as transportation and technological change, and the economic principles behind them. Chapters are specifically designed to demonstrate the types of land-use questions economic analysis can answer; the types of methods that might be employed to answer the questions; and the potential uses of economic analysis in policy-making. The book is a key contribution to contemporary land-use studies, highlighting the main methodological and public policy issues that will be central to research on the economics of land-use change in the future.

Understanding Creative Business - Values, Networks and Innovation (Paperback): Jim Shorthose, Neil Maycroft Understanding Creative Business - Values, Networks and Innovation (Paperback)
Jim Shorthose, Neil Maycroft
R1,532 Discovery Miles 15 320 Ships in 12 - 17 working days

From authors used to operating between the commercial, public and independent sectors of the mixed cultural economy, Understanding Creative Business bridges the gap between creative practice and mainstream business organisation, entrepreneurship and management. Using stories, case studies and exercises it discusses the positioning of creative practice within professional and business development, cultural policy-making and the wider cultural economy, and suggests what the broader field of business and management studies can learn from the informal structure and working practices of creative industries networks. Consideration is given to how ethical and moral value orientations animate creative practice and how they play into the wider debate about social responsibilities within business and public policy. The authors also explore the way creative business practices often coalesce around emergent and self-organized networks and how this signals alternative approaches to management, entrepreneurship, business organisation and collaboration. Above all else this book is about relationships; the practical examples expose the ways creative business can professionalise research, develop and sustain routes to growth through 'open' collaborative innovation and the lessons this holds for more general business innovation and policy engagements with the public domain. Written in accessible language, this book will be useful to researchers, students, educators and practitioners within the creative industries; to those working within cultural policy, arts and cultural management; and to all with an interest in management and leadership.

Territorial Development and Action Research - Innovation Through Dialogue (Paperback): James Karlsen, Miren Larrea Territorial Development and Action Research - Innovation Through Dialogue (Paperback)
James Karlsen, Miren Larrea
R1,529 Discovery Miles 15 290 Ships in 12 - 17 working days

Territorial Development and Action Research examines the role of action research within fields such as territorial development and innovation. Most researchers analyse these fields from the outside, developing a theoretical understanding of what should be done, but not of how to do it. Based on their own experience of territorial development processes from the inside out, James Karlsen and Miren Larrea argue that filling the gap regarding social relations in the innovation process makes it possible for researchers to engage in the processes taking place in the territory, thereby revealing how to make things work. This book will help researchers face the pressure to engage and play a useful role in the development of their host regions. It will help policy makers to continuously learn and redefine policy approaches and bring about collaboration through networks, programs and projects where researchers and practitioners in regional, local and urban development work together to construct territorial development. Readers will acquire a better understanding of micro-territorial development processes and the roles played by individuals and coalitions in endogenous development processes.

Business Analytics (Paperback): Dinabandhu Bag Business Analytics (Paperback)
Dinabandhu Bag
R1,533 Discovery Miles 15 330 Ships in 12 - 17 working days

This book provides a first-hand account of business analytics and its implementation, and an account of the brief theoretical framework underpinning each component of business analytics. The themes of the book include (1) learning the contours and boundaries of business analytics which are in scope; (2) understanding the organization design aspects of an analytical organization; (3) providing knowledge on the domain focus of developing business activities for financial impact in functional analysis; and (4) deriving a whole gamut of business use cases in a variety of situations to apply the techniques. The book gives a complete, insightful understanding of developing and implementing analytical solution.

Smart Computing Applications in Crowdfunding (Paperback): Boxing, Tshilidzi Marwala Smart Computing Applications in Crowdfunding (Paperback)
Boxing, Tshilidzi Marwala
R1,469 Discovery Miles 14 690 Ships in 12 - 17 working days

The book focuses on smart computing for crowdfunding usage, looking at the crowdfunding landscape, e.g., reward-, donation-, equity-, P2P-based and the crowdfunding ecosystem, e.g., regulator, asker, backer, investor, and operator. The increased complexity of fund raising scenario, driven by the broad economic environment as well as the need for using alternative funding sources, has sparked research in smart computing techniques. Covering a wide range of detailed topics, the authors of this book offer an outstanding overview of the current state of the art; providing deep insights into smart computing methods, tools, and their applications in crowdfunding; exploring the importance of smart analysis, prediction, and decision-making within the fintech industry. This book is intended to be an authoritative and valuable resource for professional practitioners and researchers alike, as well as finance engineering, and computer science students who are interested in crowdfunding and other emerging fintech topics.

Understanding the Born Global Firm (Hardcover): Neri Karra Understanding the Born Global Firm (Hardcover)
Neri Karra
R1,760 Discovery Miles 17 600 Ships in 12 - 17 working days

The challenges and opportunities that are presented to both small and medium-sized enterprises have changed dramatically in recent decades as the world's economy becomes more globalised. The policies of open borders, a decrease in protectionism and the demise of the nation-state, have enabled small and large firms to engage in international activity from the outset. Understanding the Born Global Firm, combines the many different theoretical perspectives on born globals that have been previously researched, providing a unified framework to connect the antecedents, types and outcomes of entrepreneurial activities pursued by such new ventures. A central case study of an international fashion firm which operates in over nine countries, runs through the text, highlighting the formation and success of born globals and the importance of cultural competence. This book will be invaluable to post-graduate students in the field of international business; entrepreneurship; ethnic entrepreneurs; global entrepreneurship, and international networks.

Meta-Regression Analysis in Economics and Business (Paperback): T.D. Stanley, Hristos Doucouliagos Meta-Regression Analysis in Economics and Business (Paperback)
T.D. Stanley, Hristos Doucouliagos
R1,672 Discovery Miles 16 720 Ships in 12 - 17 working days

The purpose of this book is to introduce novice researchers to the tools of meta-analysis and meta-regression analysis and to summarize the state of the art for existing practitioners. Meta-regression analysis addresses the rising "Tower of Babel" that current economics and business research has become. Meta-analysis is the statistical analysis of previously published, or reported, research findings on a given hypothesis, empirical effect, phenomenon, or policy intervention. It is a systematic review of all the relevant scientific knowledge on a specific subject and is an essential part of the evidence-based practice movement in medicine, education and the social sciences. However, research in economics and business is often fundamentally different from what is found in the sciences and thereby requires different methods for its synthesis-meta-regression analysis. This book develops, summarizes, and applies these meta-analytic methods.

CHANGE! A Student Guide to Social Action (Paperback, 2nd edition): Scott Myers-lipton CHANGE! A Student Guide to Social Action (Paperback, 2nd edition)
Scott Myers-lipton
R1,056 Discovery Miles 10 560 Ships in 9 - 15 working days

CHANGE! A Student Guide to Social Action guides students, faculty, and staff with the goal of helping students bring about the change they believe will improve their community. What distinguishes an experiential social action class from other social change courses is that students are actively involved in enacting a policy change of their choice, providing first-hand experience of democracy and power. Students can choose to start a new campaign, keep a campaign going from a previous semester, or join a community campaign. This valuable new edition includes updates to the Student Victories section, reordering and updating of chapters for better student learning, and updates to all of the portfolio assignments.

From Great to Gone - Why FMCG Companies are Losing the Race for Customers (Paperback): Peter Lorange, Jimmi Rembiszewski From Great to Gone - Why FMCG Companies are Losing the Race for Customers (Paperback)
Peter Lorange, Jimmi Rembiszewski
R1,669 Discovery Miles 16 690 Ships in 12 - 17 working days

The modern consumer is no longer attracted by single-minded, predictable and one-benefit-focused brand promises. The old-fashioned FMCG communication strategies based on television, radio and print with constant repetition have become outdated. From Great to Gone shows that what's needed are 'Lego' strategies, whereby the marketing and communication strategies are built up by many key facets (like building blocks) and delivered to the consumer through a mix of various touch points. Most importantly, you need to leave consumers to put all of that together themselves. There are major internal and external hurdles to transforming FMCGs successfully into FICGs - Fast Innovating Consumer Goods. It requires new brand strategies and flatter, more top-down than bottom-up, decision-making organisations and a 21st-century model for advertising agencies. Externally these companies need a new route to market through transformation of their old retail dependencies. Changes are also required in all communication delivery, reflecting modern consumers' connectivity and unlimited access to information. In the book the authors showcase what the winners of the 21st century have in common that has enabled them to become FICGs. New, unimagined models continue emerge, to which, with the authors' guidance producers and retailers may develop their own sustainable responses.

Managing Information - IT for Business Processes (Hardcover, 3rd edition): David A. Wilson Managing Information - IT for Business Processes (Hardcover, 3rd edition)
David A. Wilson
R4,810 Discovery Miles 48 100 Ships in 12 - 17 working days

'Managing Information' describes how successful organizations make best use of information and knowledge - the key resources in business. It explains why information technology is essential for the management of business processes, and should be central to any business strategy. This updated edition provides a compelling rationale for organizations to use appropriate systems, and for individuals to acquire the skills to manage and use the systems. It describes how computer systems continue to evolve to meet business needs, and provides examples and exercises to help readers develop their skills. There is a new emphasis on the Internet - how to use it to keep up to date with the latest business issues, and how teams can communicate and collaborate with intranets. All of the most common sub-systems are described and explained, including Enterprise Resource Planning (ERP), Business-to-Business (B2B), Business-to-Consumer (B2C), Supply Chain Management (SCM), Customer Relationship Management (CRM) and Enterprise Application Integration (EAI). The latest developments are described, including services available through the Internet from Application Service Providers (ASP), collaborative commerce and Business Process Management (BPM). There are introductory and more advanced computer exercises to consolidate learning and demonstrate how to acquire, store, organize and present information, using Word, Excel, PowerPoint and Explorer.

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