Technological advances in the last five years have allowed organizations to use Business Analytics to provide insights, increase understanding and it is hoped, gain the elusive 'competitive edge'. The rapid development of Business Analytics is impacting all enterprise competences profoundly and classical business professions are being redefined by a much deeper interplay between business and information systems.As computing capabilities for analysis has moved outside the IT glass-house and into the sphere of individual workers, they are no longer the exclusive domain of IT professionals but rather accessible to all employees. Complex open-source data analytics packages and client-level visualization tools deployed in desktops and laptops equip virtually any end-user with the instruments to carry out significant analytical tasks. All the while, the drive to improve 'customer experience' has heightened the demand for data involving customers, providers and entire ecosystems.In response to the proliferation of Business Analytics, a new Center and Masters of Science Program was introduced at the National University of Singapore (NUS). The Center collaborates with over 40 different external partner organizations in Asia-Pacific with which all MSBA students undertake individual projects. Business Analytics: Progress on Applications in Asia Pacific provides a useful picture of the maturity of the Business Analytics domain in Asia Pacific. For more information about the Business Analytics Center at NUS, visit the website at: msba.nus.edu/

This book focuses on the implementation of digital strategies in the public sectors in the US, Mexico, Brazil, India and Germany. The case studies presented examine different digital projects by looking at their impact as well as their alignment with their national governments' digital strategies. The contributors assess the current state of digital government, analyze the contribution of digital technologies in achieving outcomes for citizens, discuss ways to measure digitalization and address the question of how governments oversee the legal and regulatory obligations of information technology. The book argues that most countries formulate good strategies for digital government, but do not effectively prescribe and implement corresponding policies and programs. Showing specific programs that deliver results can help policy makers, knowledge specialists and public-sector researchers to develop best practices for future national strategies.

This textbook introduces readers to practical statistical issues by presenting them within the context of real-life economics and business situations. It presents the subject in a non-threatening manner, with an emphasis on concise, easily understandable explanations. It has been designed to be accessible and student-friendly and, as an added learning feature, provides all the relevant data required to complete the accompanying exercises and computing problems, which are presented at the end of each chapter. It also discusses index numbers and inequality indices in detail, since these are of particular importance to students and commonly omitted in textbooks. Throughout the text it is assumed that the student has no prior knowledge of statistics. It is aimed primarily at business and economics undergraduates, providing them with the basic statistical skills necessary for further study of their subject. However, students of other disciplines will also find it relevant.

Mobility and ubiquity are among the most important technological and market trends of the 21st century due to the wide deployment of wireless data communication networks and the explosive growth of mobile users. Mobile and Ubiquitous Commerce: Advanced E-Business Methods advances the understanding of management methods, information technology, and their joint application in business processes. This Premier Reference Source covers theories and practices of business technologies, enterprise management, Internet marketing, public policies, transportation and logistics, privacy and law, business ethics, and information technologies related to electronic business.

This edited book presents the state-of-the-art of applying fuzzy logic to managerial decision-making processes in areas such as fuzzy-based portfolio management, recommender systems, performance assessment and risk analysis, among others. Presenting the latest research, with a strong focus on applications and case studies, it is a valuable resource for researchers, practitioners, project leaders and managers wanting to apply or improve their fuzzy-based skills.

This uniquely accessible book helps readers use CABology to solve real-world business problems and drive real competitive advantage. It provides reliable, concise information on the real benefits, usage and operationalization aspects of utilizing the "Trio Wave" of cloud, analytic and big data. Anyone who thinks that the game changing technology is slow paced needs to think again. This book opens readers' eyes to the fact that the dynamics of global technology and business are changing. Moreover, it argues that businesses must transform themselves in alignment with the Trio Wave if they want to survive and excel in the future. CABology focuses on the art and science of optimizing the business goals to deliver true value and benefits to the customer through cloud, analytic and big data. It offers business of all sizes a structured and comprehensive way of discovering the real benefits, usage and operationalization aspects of utilizing the Trio Wave.

Technology in the world today impacts every aspect of society and has infiltrated every industry, affecting communication, management, security, etc. With the emergence of such technologies as IoT, big data, cloud computing, AI, and virtual reality, organizations have had to adjust the way they conduct business to account for changing consumer behaviors and increasing data protection awareness. The Handbook of Research on Social and Organizational Dynamics in the Digital Era provides relevant theoretical frameworks and the latest empirical research findings on all aspects of social issues impacted by information technology in organizations and inter-organizational structures and presents the conceptualization of specific social issues and their associated constructs. Featuring coverage on a broad range of topics such as business management, knowledge management, and consumer behavior, this publication seeks to advance the practice and understanding of technology and the impacts of technology on social behaviors and norms in the workplace and society. It is intended for business professionals, executives, IT practitioners, policymakers, students, and researchers.

Shows how using quantitative measurements techniques to gauge financial and non-financial company goals can help guide R&D management performance and improve company success. The text aims to enable readers to choose financial R&D projects, create a customer satisfaction and effectiveness index, measure every component of "idea-to-customer" time, and create a "balanced scorecard" that is focused on innovation rather than implementation. Each chapter concludes with a "lessons learned" section that highlights how to put the information provided to use in R&D management practice.

This book offers readers a deeper understanding of the Cyberspace, of how institutions and industries are reinventing themselves, helping them excel in the transition to a fully digitally connected global economy. Though technology plays a key part in this regard, societal acceptance is the most important underlying condition, as it poses pressing challenges that cut across companies, developers, governments and workers. The book explores the challenges and opportunities involved, current and potential future concepts, critical reflections and best practices. It addresses connected societies, new opportunities for governments, the role of trust in digital networks, and future education networks. In turn, a number of representative case studies demonstrate the current state of development in practice.

This book treats intellectual capital, smart technologies, and digitalization processes as levers of corporate competitiveness and global value creation. This book is based on theoretical and practical research output from the STEDIC SIDREA Group. It uses several methodologies to discover features and pillars on intellectual capital such as human capital, relational capital, and structural capital as well as smart technologies such as artificial intelligence, Internet of Things, big data, and digitalization.

This volume is the latest addition to the ""Cases on Information Technology Series"", a series which provides a collection of case studies focusing on IT implementation in organizations. The cases included in ""Cases on Information Technology: Lessons Learned, Volume 7"" cover a variety of IT initiatives, including enterprise systems, wireless technologies, rebuilding operating systems after destruction, and implementation within non-profit organizations. Each case includes integral information regarding organizations working with IT, including key individuals involved, intelligent steps taken or perhaps overlooked, and the final project outcomes. This volume is useful to IT managers and researchers, as it describes various scenarios of IT implementation and also unfortunate downfalls. Using the real-life situations as facilitators for classroom discussion, professors and students will benefit as well from this collection of cases.

This book presents a proposal for designing business process management (BPM) systems that comprise much more than just process modelling. Based on a purified Business Process Model and Notation (BPMN) variant, the authors present proposals for several important issues in BPM that have not been adequately considered in the BPMN 2.0 standard. It focusses on modality as well as actor and user interaction modelling and offers an enhanced communication concept. In order to render models executable, the semantics of the modelling language needs to be described rigorously enough to prevent deviating interpretations by different tools. For this reason, the semantics of the necessary concepts introduced in this book are defined using the Abstract State Machine (ASM) method. Finally, the authors show how the different parts of the model fit together using a simple example process, and introduce the enhanced Process Platform (eP2) architecture, which binds all the different components together. The resulting method is named Hagenberg Business Process Modelling (H-BPM) after the Austrian village where it was designed. The motivation for the development of the H-BPM method stems from several industrial projects in which business analysts and software developers struggled with redundancies and inconsistencies in system documentation due to missing integration. The book is aimed at researchers in business process management and industry 4.0 as well as advanced professionals in these areas.

This book is about innovation, big data, and data science seen from a business perspective. Big data is a buzzword nowadays, and there is a growing necessity within practitioners to understand better the phenomenon, starting from a clear stated definition. This book aims to be a starting reading for executives who want (and need) to keep the pace with the technological breakthrough introduced by new analytical techniques and piles of data. Common myths about big data will be explained, and a series of different strategic approaches will be provided. By browsing the book, it will be possible to learn how to implement a big data strategy and how to use a maturity framework to monitor the progress of the data science team, as well as how to move forward from one stage to the next. Crucial challenges related to big data will be discussed, where some of them are more general - such as ethics, privacy, and ownership - while others concern more specific business situations (e.g., initial public offering, growth strategies, etc.). The important matter of selecting the right skills and people for an effective team will be extensively explained, and practical ways to recognize them and understanding their personalities will be provided. Finally, few relevant technological future trends will be acknowledged (i.e., IoT, Artificial intelligence, blockchain, etc.), especially for their close relation with the increasing amount of data and our ability to analyse them faster and more effectively.

The chief financial officer (CFO) is critical to a company’s financial success. In Masters of Money, chartered accountant and entrepreneur KC Rottok Chesaina interviews 31 CFOs from South Africa’s top companies, most JSE-listed, to uncover their strategies for success.

Masters of Money goes behind the scenes and allows students, professionals, entrepreneurs and managers to learn from the best. In sharing valuable lessons – learnt over many years – these finance leaders give readers the inside track to make it in the world of business. They share insights on the key elements of an effective strategy, the power of good communication, how to lead teams effectively, why values are important in the workplace, and how to deal with crises. Their stories show the human face behind the number cruncher and give readers a glimpse of the X-factor needed to rise to the top.

Featured companies include MTN South Africa, JSE, Old Mutual, FirstRand, Capitec, Nedbank, Investec, Sanlam, Redefine Properties, Liberty, Discovery, Aspen Pharmacare, Life Healthcare, Woolworths, Pick n Pay, Massmart, Nampak, Sasol, Impala Platinum, Barloworld, Anglo American Platinum, Harmony Gold, Kumba Iron Ore, PPC, Exxaro, Tourvest, Mr Price and Nando’s.

This book addresses a broad range of problems commonly encountered in the fields of financial analysis, logistics and supply chain management, such as the use of big data analytics in the banking sector. Divided into twenty chapters, some of the contemporary topics discussed in the book are co-operative/non-cooperative supply chain models for imperfect quality items with trade-credit financing; a non-dominated sorting water cycle algorithm for the cardinality constrained portfolio problem; and determining initial, basic and feasible solutions for transportation problems by means of the "supply demand reparation method" and "continuous allocation method." In addition, the book delves into a comparison study on exponential smoothing and the Arima model for fuel prices; optimal policy for Weibull distributed deteriorating items varying with ramp type demand rate and shortages; an inventory model with shortages and deterioration for three different demand rates; outlier labeling methods for medical data; a garbage disposal plant as a validated model of a fault-tolerant system; and the design of a "least cost ration formulation application for cattle"; a preservation technology model for deteriorating items with advertisement dependent demand and trade credit; a time series model for stock price forecasting in India; and asset pricing using capital market curves. The book offers a valuable asset for all researchers and industry practitioners working in these areas, giving them a feel for the latest developments and encouraging them to pursue further research in this direction.

Extensive research conducted by the Hasso Plattner Design Thinking Research Program at Stanford University in Palo Alto, California, USA, and the Hasso Plattner Institute in Potsdam, Germany, has yielded valuable insights on why and how design thinking works. The participating researchers have identified metrics, developed models, and conducted studies, which are featured in this book, and in the previous volumes of this series. Offering readers a closer look at design thinking, and its innovation processes and methods, this volume addresses the new and growing field of neurodesign, which applies insights from the neurosciences in order to improve design team performance. Thinking and devising innovations are inherently human activities - and so is design thinking. Accordingly, design thinking is not merely the result of special courses or of being gifted or trained: it is a way of dealing with our environment and improving techniques, technologies and life in general. As such, the research outcomes compiled in this book are intended to inform and provide inspiration for all those seeking to drive innovation - be they experienced design thinkers or newcomers.

This book constitutes the refereed proceedings of the 7th European Lean Educator Conference ELEC 2021, hosted in Trondheim, Norway, in October 2021 and sponsored by IFIP WG 5.7. The conference was held virtually. The 42 full papers presented were carefully reviewed and selected from 82 submissions. They are organized in the following thematic sections: Learning Lean; Teaching Lean in the Digital Era; Lean and Digital; Lean 4.0; Lean Management; Lean Coaching and Mentoring; Skills and Knowledge Management; Productivity and Performance Improvement; New Perspectives of Lean.

This book presents the outcomes of the trans- and interdisciplinary research project NEMo (Nachhaltige Erfullung von Mobilitatsbedurfnissen im landlichen Raum - Sustainable Fulfilment of Mobility Needs in Rural Areas). Due to demographic change, it is becoming increasingly difficult for rural districts and communities to maintain a basic set of public transport services such as bus and train transit without encountering issues regarding necessary social participation, sensible regional value creation and, last but not least, achievable environmental protection goals. At the same time, the demand for mobility in rural areas will continue to rise in the future, e.g. due to the concentration of medical care facilities and shopping centres close to cities. Focusing on the development of sustainable and innovative mobility services and business models, this book explains how new mobility offers can be created in which citizens themselves become mobility providers. To do so, it combines the findings of the individual research groups with external contributions from science and practice.

This is the first book to explore how Semantic Web technologies (SWTs) can be used to create intelligent engineering applications (IEAs). Technology-specific chapters reflect the state of the art in relevant SWTs and offer guidelines on how they can be applied in multi-disciplinary engineering settings characteristic of engineering production systems. In addition, a selection of case studies from various engineering domains demonstrate how SWTs can be used to create IEAs that enable, for example, defect detection or constraint checking. Part I "Background and Requirements of Industrie 4.0 for Semantic Web Solutions" provides the background information needed to understand the book and addresses questions concerning the semantic challenges and requirements of Industrie 4.0, and which key SWT capabilities may be suitable for implementing engineering applications. In turn, Part II "Semantic Web-Enabled Data Integration in Multi-Disciplinary Engineering" focuses on how SWTs can be used for data integration in heterogeneous, multi-disciplinary engineering settings typically encountered in the creation of flexible production systems. Part III "Creating Intelligent Applications for Multi-Disciplinary Engineering" demonstrates how the integrated engineering data can be used to support the creation of IEAs, while Part IV "Related and Emerging Trends in the Use of Semantic Web in Engineering" presents an overview of the broader spectrum of approaches that make use of SWTs to support engineering settings. A final chapter then rounds out the book with an assessment of the strengths, weaknesses and compatibilities of SWTs and an outlook on future opportunities for applying SWTs to create IEAs in flexible industrial production systems. This book seeks to build a bridge between two communities: industrial production on one hand and Semantic Web on the other. Accordingly, stakeholders from both communities should find this book useful in their work. Semantic Web researchers will gain a better understanding of the challenges and requirements of the industrial production domain, offering them guidance in the development of new technologies and solutions for this important application area. In turn, engineers and managers from engineering domains will arrive at a firmer grasp of the benefits and limitations of using SWTs, helping them to select and adopt appropriate SWTs more effectively. In addition, researchers and students interested in industrial production-related issues will gain valuable insights into how and to what extent SWTs can help to address those issues.

This work highlights the coming age of management information systems for all types of executives by focusing on executive information systems, or EIS. Serving as a data-intensive system, an EIS offers a snapshot of a company's past and present operations as a way of predicting the future. In this book, Robert Thierauf provides a complete picture of executive information systems, from an introduction of what these systems are all about, to the hardware, software, and applications that form the basis of an EIS environment.

The work is divided into four basic sections. The first provides an overview of executive information systems, discussing the real need for an EIS, the essential characteristics underlying it, and its relationship to prior management information systems. The types of executive decision making typically found in an EIS environment, illustrated with specific examples, are also examined. The second section focuses on the computer hardware and software that is useful within an EIS operating mode, along with on-line databases that assist executives in decision making. The development of executive information systems is covered in section three, which features current approaches for executives and their staffs as well as methods to be followed by the Management Information Systems department. Finally, section four addresses various aspects of working in an EIS environment, including strategic planning, marketing, manufacturing, finance, and personnel. A master case study is presented, and each topic is explored in relation to it. Typical EIS applications are also described for each of the topic areas. With its combination of both EIS theory and practical applications, this work will be a valuable resource for senior executives and MIS professionals as well as for students of management and information systems. Public, academic, and business libraries will also find it to be a useful addition to their collections.

The main objective of knowledge management is to support the creation, transfer, and application of knowledge. Researchers and practitioners have emphasized the important role of knowledge management in electronic business and IT outsourcing relationships. ""Knowledge Management Systems: Value Shop Creation"" is based on the premise that it is difficult, if not impossible, to manage an organization without at least some understanding of knowledge management and knowledge management systems. ""Knowledge Management Systems: Value Shop Creation"" combines knowledge management with other subject areas within the management information systems field. The scholarly value of this book can be found in insights generated from the contingent approach to linking knowledge management to other IT management topics and its uses.

This book introduces higher-degree research students and early career academics to scientific research as occurring in the field of information systems and adjacent fields, such as computer science, management science, organization science, and software engineering. Instead of focusing primarily on research methods as many other textbooks do, it covers the entire research process, from start to finish, placing particular emphasis on understanding the cognitive and behavioural aspects of research, such as motivation, modes of inquiry, theorising, planning for research, planning for publication, and ethical challenges in research. Comprehensive but also succinct and compact, the book guides beginning researchers in their quest to do scholarly work and to assist them in developing their own answers and strategies over the course of their work. Jan Recker explains in this book the fundamental concepts that govern scientific research and then moves on to introduce the basic steps every researcher undertakes: choosing research questions, developing theory, building a research design, employing research methods, and finally writing academic papers. He also covers essentials of ethical conduct of scientific research. This second edition contains major updates on all these elements plus significant expansions on relevant research methods such as design research and computational methods, a rewritten and extended chapter on theory development, and expansions to the chapters on research methods, scientific publishing, and research ethics. A companion website provides pedagogical materials and instructions for using this book in teaching.

This book presents SAP Next-Gen, an innovation community for SAP Leonardo. It is intended for next generation business leaders, Chief Digital Officers, Chief Innovation Officers, Chief Information Officers and IT professionals who are defining the vision, strategy, technologies and organizational changes needed to drive their exponential enterprise and to innovate with purpose. The book opens with an introduction to turning bold ideas into reality with a purpose-driven mindset supporting the 17 United Nations Global Goals. Part 1 focuses on what's at stake including Digital - The New Normal, Exponential Growth, and Innovation in the 21st century. Part 2 introduces readers to the SAP Next-Gen matchmaking model, and readers are invited to join SAP Next-Gen clubs for industries, technologies, and methodologies. Readers also learn about the Silicon Valleys of the world, make vs. buy vs. join, and where to learn more and get engaged with SAP Next-Gen. SAP Next-Gen is an innovation community for SAP Leonardo supporting SAP's 355,000+ customers across 25 industries in 180+ countries. SAP Next-Gen enables customers and partners to connect with academic thought leaders, researchers, and students in the SAP Next-Gen network of 3,200+ educational institutions across 111 countries worldwide, as well as with startups, tech community partners, venture firms, purpose driven partners, and SAP experts.

The most thrilling and challenging intellectual issues of humanity - whether and how a consistent account of reality can be obtained, which field of knowledge is capable to deal with the whole of reality and its formal representation, and how powerful intelligent machines can be brought into existence - are research areas demanding innovative and comprehensive study.""Reality, Universal Ontology and Knowledge Systems: Toward the Intelligent World"" provides cutting-edge research on reality, its nature and fundamental structure, and how it may be effectively represented both by human minds and intelligent machines. Striving to describe a standard world model and universal formal ontology, it offers a uniformly organized human knowledge. It includes powerful reasoning systems, and secure communication interoperability between two species of intelligences, as well as existing human beings and nascent computing reasoning systems promising the profound revolution in human values and ways of life.