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Books > Social sciences > Education > Careers guidance

Centers of Excellence - Niche Methods to Improve Higher Education in the 21st Century (Paperback): Darrel W. Staat Centers of Excellence - Niche Methods to Improve Higher Education in the 21st Century (Paperback)
Darrel W. Staat
R764 Discovery Miles 7 640 Ships in 12 - 17 working days

There are many Centers of Excellence (COE) in community colleges and universities in the United States. Presently, a number of these provide approximately an extra year beyond various existing degrees. Most of these COEs deal with a variety of training and educational needs and work directly with the appropriate business communities. They provide students with additional training and expertise beyond the normal degree programs. This gives graduates specific educational training on the latest developments in their area of expertise, which makes them more employable and sought out for by businesses. Centers of Excellence: Niche Methods to Improve Higher Education in the 21st Century informs institutions of higher education about COEs that currently exist so interested administrators may initiate Centers of Excellence that are needed in their service areas. Furthermore, the information in this book will assist community colleges and universities in learning how a Center is activated, funded, and supported. The Centers are valuable to students, higher education institutions, and the business community.

Disability Studies for Human Services - An Interdisciplinary and Intersectionality Approach (Paperback): Debra A Harley, Chris... Disability Studies for Human Services - An Interdisciplinary and Intersectionality Approach (Paperback)
Debra A Harley, Chris Flaherty
R2,022 Discovery Miles 20 220 Ships in 12 - 17 working days

Delivers knowledge critical to understanding the multidimensional aspects of working with varied populations with disabilities.This is the only introduction to disability book with an interdisciplinary perspective that offers cross-disability and intersectionality coverage, as well as a special emphasis on many unique populations. Comprehensive and reader-friendly, it provides current, evidence-based knowledge on the key principles and practice of disability, while addressing advocacy, the disability rights movement, disability legislation, public policy, and law. Focusing on significant trends, the book provides coverage on persistent and emerging avenues in disability studies that are anticipated to impact a growing proportion of individuals in need of disability services. Woven throughout is an emphasis on psychosocial adaptation to disability supported by case studies and field-based experiential exercises. The text addresses the roles and functions of disability service providers. It also examines ethics in service delivery, credentialing, career paths, cultural competency, poverty, infectious diseases, and family and lifespan perspectives. Reinforcing the need for an interdisciplinary stance, each chapter discusses how varied disciplines work together to provide services addressing the whole person. Active learning is promoted through discussion boxes, self-check questions, and learning exercises. Faculty support includes PowerPoints, model syllabi, test bank, and instructor manual. Purchase includes digital access for use on most mobile devices or computers. Key Features: Provides readers with key knowledge and skills needed to effectively practice in multidisciplinary settings Offers interdisciplinary perspectives on conceptualization, assessment, and intervention across a broad range of disabilities and client populations Underscores the intersectionality of disability to correspond with trends in education focusing on social justice and underrepresented populations Includes research and discussion boxes citing current research activities and excerpts from noted experts in various human service disciplines Promotes active learning with discussion boxes, multiple-choice questions, case studies with discussion questions, and field-based experiential exercises Includes instructor manual, sample syllabi, PowerPoint slides, and test bank Identifies key references at the end of chapters and provides resources for additional information Purchase includes digital access for use on most mobile devices or computers.

Guidance of Young Children (Paperback, 10th edition): Marian Marion Guidance of Young Children (Paperback, 10th edition)
Marian Marion
R2,541 Discovery Miles 25 410 Ships in 12 - 17 working days

Promote positive child guidance and management strategies Written in a conversational style, yet solidly grounded in child development theory and research, Guidance of Young Children, 10th Edition focuses on positive and developmentally appropriate guidance of young children. Based on the author's belief that adults need to have realistic expectations of children, the book emphasizes understanding young children's development in addition to major guidance theories. Real-world examples and case studies illustrate guidance in action, while analysis and application activities give readers a chance to construct their own basic approach to child guidance. With this foundation in place, teachers are encouraged to think critically and make intentional, informed decisions that positively impact the children in their care. The 10th Edition enhances its focus on positive guiding strategies with new information about the authoritative caregiving style, an emphasis on encouragement over praise, additional information about the high rate of childcare and preschool expulsions, and more school-based examples at the pre-K and K level. Also available with the Enhanced Pearson eText The Enhanced Pearson eText provides a rich, interactive learning environment designed to improve student mastery of content with embedded videos, reflection questions, and application exercises. Note: You are purchasing a standalone product; the Enhanced Pearson eText does not come packaged with this content. Students, if interested in purchasing this title with the Enhanced Pearson eText, ask your instructor to confirm the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information. If you would like to purchase both the physical text and the Enhanced Pearson eText, search for: 013474733X / 9780134747330 Guidance of Young Children, with Enhanced Pearson eText -- Access Card Package Package consists of: 0134748115 / 9780134748115 Guidance of Young Children, Enhanced Pearson eText -- Access Card 0134748158 / 9780134748153 Guidance of Young Children

Universities, Employability and Human Development (Hardcover, 1st ed. 2017): Melanie Walker, Samuel Fongwa Universities, Employability and Human Development (Hardcover, 1st ed. 2017)
Melanie Walker, Samuel Fongwa
R3,201 Discovery Miles 32 010 Ships in 12 - 17 working days

The book makes a significant contribution to critical higher education studies, specifically to graduate employability research and to capabilities and education research. The book moves beyond the simplistic conception of alleged 'gaps' in graduate skills and 'mismatches' between employers and universities, and instead provides an innovative multi-dimensional and intersectional human capabilities conceptualisation of graduate employability. The book challenges an individualised notion of employability, instead locating employability issues in social and economic conditions, and argues that employability choices cannot be divorced from inequality. Qualitative and quantitative data from multiple case-study universities in South Africa are used to explore the perceptions and experiences of diverse students, lecturers, support officers and employers, regarding what each university is doing, or should be doing, to enhance graduate economic opportunities and contribute to inclusive development. The book will be highly relevant to students, scholars and researchers in the fields of education and sociology, particularly those with an interest in graduate employability.

TQM for Training (Hardcover, Ed): Elaine Beich TQM for Training (Hardcover, Ed)
Elaine Beich
R809 Discovery Miles 8 090 Ships in 12 - 17 working days

Total quality management, continuous process improvement, process innovation, whatever you call it, it's likely that you, as a training and human resources professional, will play a key role in implementing it. This is the book that explains, in the language of HRD, how to meet the demands of TQM. For more than a decade, Elaine Biech has helped trainers and managers put quality management into practice at organizations as diverse as Land O'Lakes, the American Red Cross, and the U.S. Navy. In this immensely practical guide, she gives you a thorough grounding in TQM as a customer-driven, quality-focused, process-oriented, fact-based, team-supported philosophy. And she spells out all the steps required for HRD pros to bring TQM to every area of the organization: creating the implementation plan, gaining commitment from senior management, putting TQM strategies into widespread action, working with external consultants, designing and delivering training for quality, meeting unique needs brought on by change, preventing common TQM training mistakes, and measuring ongoing results. Not only will you learn to implement each step, but you'll realize why it's necessary, and understand how it fits into the bigger quality picture. The author readies you to assume major TQM responsibilities, as befits the evergrowing statue of the HRD function. If you're new to TQM, the exclusive "HRD Quality Improvement Readiness Survey" will help assess your initial needs. Those farther along will appreciate the detailed list of TQM implementation resources, as well as ready-to-use forms and plans. And all readers will be informed and inspired by the book's many success stories, drawn from the actual experiences oftrainers at private and public organizations of all sizes. Most of all, by explaining quality improvement in human resources terms, TQM for Training demystifies this complex management philosophy. It refers to roles that are common to all training departments and addresses issues unique to them - features you simply won't find in other TQM books. "TQM isn't business as usual", the author points out. "It's not a program that has a start and end time like so many programs you have designed, delivered, and implemented. It cannot be achieved by individuals. It is not easy". But with TQM for Training at your fingertips, you'll be fully prepared to meet the challenges and lead the TQM transformation in your organization.

Equitable Adult Learning - Four Transformative Organizations Serving Diverse Communities (Hardcover): Bob Hughes, Deanna Iceman... Equitable Adult Learning - Four Transformative Organizations Serving Diverse Communities (Hardcover)
Bob Hughes, Deanna Iceman Sands, Ted Kalmus
R3,996 Discovery Miles 39 960 Ships in 12 - 17 working days

Presents four case studies of how organizations practice justice and equity to serve the diversity of their communities Highlights a variety of organizations that represent the diversity of experiences encompassed by adult education Featuresresults of a cross-case analyses of the four case studies, including similarities and differences across organizational structures, systems, policies and procedures in supporting diverse, adult learners a chapter highlighting

Job Satisfaction of School-Based Speech-Language Pathologists - Insights to Inform Effective Educational Leadership... Job Satisfaction of School-Based Speech-Language Pathologists - Insights to Inform Effective Educational Leadership (Paperback)
Kimberly A Boynton
R603 Discovery Miles 6 030 Ships in 12 - 17 working days

This text responds to the growing need for speech-language pathologists in school settings by asking how factors including people, work, pay, opportunities for promotion, and supervision impact the overall job satisfaction of school-based speech-language pathologists. Drawing on data from a quantitative study conducted in schools in the US, the text foregrounds the experiences and perspectives of speech-language pathologists working in the public school sector, and illustrates the critical role of effective and supportive educational leadership and administration in ensuring effective recruitment, retention, and job satisfaction amongst these much needed professionals. The text highlights growing responsibilities of speech-language pathologists in schools and considers recruitment and challenges in the sector can be remedied by greater understanding of how job satisfaction relates to speech-language pathologists' experiences and perspectives on pay, work, opportunities for promotion, and support from a supervisor. This short text is aimed at researchers, scholars, and administrators in meeting the growing needs of children and students with speech and language difficulties in Early Childhood, Elementary, and Secondary education settings . The text will be particularly valuable for school leaders looking to support speech-language pathologists in their setting.

Entrepreneurship Education - Scholarly Progress and Future Challenges (Paperback): Gustav Hagg, Agnieszka Kurczewska Entrepreneurship Education - Scholarly Progress and Future Challenges (Paperback)
Gustav Hagg, Agnieszka Kurczewska
R634 Discovery Miles 6 340 Ships in 12 - 17 working days

The discussion around whether entrepreneurship can be taught is becoming obsolete as the number of entrepreneurship courses, specializations and degrees is rising at an unprecedented rate all over the world and the demand for entrepreneurial education teachers or instructors is constantly growing. The global community of entrepreneurial education proponents is enthusiastic about the possibility of spreading the idea of entrepreneurship, as it is believed to benefit societies and economies in addition to influencing human development on an individual level. The fervour is nurtured by public policies and the development of an enterprising culture in the public discourse. In this discourse, entrepreneurship is treated as a panacea for numerous social and economic problems. This book is a solid reference point for all who are interested in conducting research on entrepreneurial education or engaged in teaching entrepreneurship. It is a compendium of knowledge about entrepreneurial education as a research field, seen from the perspective of the last four decades, its complete contemporary history. It reviews the progress of the field from the outset to the present in terms of its socio-economic context, changes in the academic community, but also its research focus and methodological development. This uniquely comprehensive book is a resource of both knowledge on entrepreneurial education research and inspiration for future studies within the field. This timely and relevant book provides practical insights for educators when developing their teaching practice and will be of interest to entrepreneurship educators and entrepreneurship education researchers.

Academic Entrepreneurship and Community Engagement - Scholarship in Action and the Syracuse Miracle (Hardcover): Bruce Kingma Academic Entrepreneurship and Community Engagement - Scholarship in Action and the Syracuse Miracle (Hardcover)
Bruce Kingma
R2,765 Discovery Miles 27 650 Ships in 12 - 17 working days

This poignant study presents a collection of research on entrepreneurship and community engagement. The context of this book is Syracuse University s award winning model of Scholarship in Action with its emphasis on sustainable campus community entrepreneurial partnerships and its resultant 'Syracuse Miracle', the transformation that has occurred in the Central New York community thanks to the university s partnership with the community to drive social, environmental, and economic development. Broken into three engaging sections, this book introduces appraisals of technology entrepreneurship and community engagement; community engagement and entrepreneurship; and entrepreneurship, engagement, and new models of education. The first section includes chapters that focus on successful corporate university partnerships, programs to champion student technology companies, and new models for supporting technology transfer. Section two concentrates on topics including transforming a community law clinic to aid community entrepreneurs, supporting successful entrepreneurs in distressed communities, and engineering a community newspaper in partnership with local residents. The final section includes analyses of services for entrepreneurs with disabilities and an innovative program that connects university students to provide assistance, factors that contribute to innovation and entrepreneurship among adults, and a new entrepreneurial program that provides teacher education. Academic Entrepreneurship and Community Engagement is well suited for both students and scholars, as well as for all those invested in pursuing innovative, progressive avenues of community engagement. Contributors: N. Ali, S. Branagan, M.R. Costa, S. Davis, M.A. D'Eredita, B. Dotger, T. Hagelin, J.M. Haynie, R. Heckman, J. Hurst-Wahl, D.S. Kenn, B. Kingma, S.L. Rothwell, J. Saltz, G. Shaheen, R.V. Small

Motivational Interviewing in Schools - Strategies for Engaging Parents, Teachers, and Students (Paperback, 2nd Revised... Motivational Interviewing in Schools - Strategies for Engaging Parents, Teachers, and Students (Paperback, 2nd Revised edition)
Keith C Herman, Wendy M Reinke, Andy J. Frey
R1,328 Discovery Miles 13 280 Ships in 12 - 17 working days

The second edition of this seminal reference is still the only book available that provides detailed, step-by-step guidance for using Motivational Interviewing (MI) to facilitate positive change in schools by working with parents, teachers, and students. Featuring readily accessible, proven strategies for promoting academic enabling behaviors, this text describes the defining principles, processes, and skills of MI. The new edition illuminates research-based strategies for building teacher, student, and parent engagement in school-based services, and identifies best-practice MI consultation skills, and tailors these interventions to the specific needs of teachers, students, and parents. Additionally, the book identifies methods for combining MI with other school-based intervention models as well as defining procedures for integrating MI within a school or across a school district. New to the second edition is the innovative coaching framework HomeBase, important literature updates on the science and practice of MI in schools, and expanded information on new applications of MI with students. The second edition also includes new strategies for motivating MI participants, MI applications with school problem-solving teams, and a major update to the sections on Learning MI and Monitoring Implementation Quality. Purchase of the print edition includes access to Ebook format. New to the Second Edition: Includes new HomeBase intervention program designed as a collaboration between parents and teachers to support children Delivers a new MI coaching framework Significantly updates sections on Learning MI and Monitoring Implementation Quality Reflects latest science regarding proper implementation of MI Expands coverage of MI applications with school problem-solving teams Includes strategies for learning and improving MI skills Provides new dialogues/scripts from successful parent, teacher, and student interactions Highlights specific interventions for gifted youth, applications for student self-monitoring and for support in alternative settings Key Features: Demonstrates how to apply motivational interviewing to K-12 to help school professionals improve effectiveness Delivers expert tips for working with challenging families, students, and teachers Covers implementation and dissemination strategies for learning MI and monitoring fidelity Includes abundant opportunities for practice Includes examples of MI that promote everyday conversations about change Provides dozens of handouts to use with students, teachers, and parents

The Young Entrepreneur - How to Start A Business While You're Still a Student (Hardcover): Swish Goswami, Quinn Underwood The Young Entrepreneur - How to Start A Business While You're Still a Student (Hardcover)
Swish Goswami, Quinn Underwood
R1,829 R1,472 Discovery Miles 14 720 Save R357 (20%) Ships in 10 - 15 working days

FINALIST: Goody Business Book Awards - Entrepreneur: Young Entrepreneur If you have a great start-up idea and know how to think like an entrepreneur, but are still at college or university, then this book will show you how to run your business without having to drop out. Research shows that Generation Z are the most entrepreneurial generation yet. If you don't want to wait until you graduate before launching the next big thing, then this book - written by successful young entrepreneurs Swish Goswami and Quinn Underwood - is for you. Packed with practical and realistic advice The Young Entrepreneur really cuts through the noise surrounding business innovation and makes a clear case for starting your own company while you're young. Featuring inspiring examples and invaluable resources to give you the tools you need, this book is your one-stop guide to jump-start your entrepreneurial journey.

Issues in Career Development (Hardcover, illustrated Edition): John Patrick, Grafton Eliason, Donald L. Thompson Issues in Career Development (Hardcover, illustrated Edition)
John Patrick, Grafton Eliason, Donald L. Thompson
R2,826 Discovery Miles 28 260 Ships in 10 - 15 working days

The primary purpose of Issues in Career Development is to provide a broad look at the field of career development including career counseling, career guidance, career education, and general career development programming, and to examine some of the field's major themes, approaches, and assumptions. We will examine both knowledge from the past as well as what the future might bring. We will bring together a variety of experts/authors from the area of interest and try to provide readers with a framework for action based on the best available research information. The concept of career development is in a period of dramatic transition resulting from equally dramatic changes in the labor market and the socio-cultural environment. Work has a different meaning today than it had one hundred, fifty, or even ten years ago. Career is now much more tightly interwoven with life, and lifestyle. In that context, career development can only be understood when viewed as a part of the broader concept of human development. Past research clearly indicates that interventions can and do have a significant impact on a variety of career development areas (e.g. job satisfaction, worker productivity), however, there are significant questions that are yet to be answered, and given the changing career/work landscape, significant questions that are not yet known. Particular areas of interest for the future relate to the changing nature of the labor market, gender and minority group issues, socio-economic trends, etc. Historically, much of the research on career development has assumed that psychological factors play the major role in a person's career choices. However, it is becoming increasingly clear that the environment plays a much bigger role than previously assumed. This monograph series will examine these and other relevant issues in the years to come.

Instructional Design Fieldbook (Hardcover): Kathryn A. Wolfe-Burleson, Josh Herron, Wanda V. Chaves Instructional Design Fieldbook (Hardcover)
Kathryn A. Wolfe-Burleson, Josh Herron, Wanda V. Chaves
R2,905 Discovery Miles 29 050 Ships in 10 - 15 working days

From a field developed out of the need to train military personnel at scale to its current role in enabling virtual learning and training experiences, instructional design has developed into a complex, multifaceted discipline. The modern instructional design process goes by many names (e.g., learning experience design, learning engineering, training and development, organizational development) and continues to adapt with continual changes in society and skill development needs. From mobile to remote learning as well as online and traditional classrooms, instructional designers are faced with meeting the learner where they are to design authentic and engaging learning experiences. Additionally, learning development needs have expanded outside of formal learning into professional development, on the job training, and continuous learning.

Foundations of Addiction Counseling - Pearson New International Edition (Paperback, 2nd edition): David Capuzzi, Mark Stauffer Foundations of Addiction Counseling - Pearson New International Edition (Paperback, 2nd edition)
David Capuzzi, Mark Stauffer
R1,075 Discovery Miles 10 750 Ships in 2 - 4 working days

For students taking courses in substance abuse and addictions counseling. A practical collection of tools and strategies for prospective addictions counselors that includes a solid foundation of research, theory, and history. Practical and comprehensive, Foundations of Addiction Counseling explores an array of techniques and skills that a new practitioner will need in the real world while providing a thorough review of the research, theory, and history of addiction counseling. With chapters written by expert scholars, this text covers many topics in-depth often ignored by other comparable books, such as professional issues in addictions counseling, the assessment of client strengths, gender issues in substance abuse, working in rehabilitation centers, and working with clients with disabilities.The second edition of this unique text offers prospective counselors the tools and strategies they will need for working with general and special populations, including assessment tools, strategies for outpatient and inpatient treatment, information about maintenance and relapse prevention, and counseling strategies for couples, families, children, adolescents, college students, and recovering addicts. The revised edition includes expanded discussions on a number of topics, new case studies, and completely updated resources and web references.

Re-envisioning the MLS - Perspectives on the Future of Library and Information Science Education (Hardcover): Johnna Percell,... Re-envisioning the MLS - Perspectives on the Future of Library and Information Science Education (Hardcover)
Johnna Percell, Lindsay C. Sarin, Paul T. Jaeger, John Carlo Bertot
R3,154 Discovery Miles 31 540 Ships in 12 - 17 working days

At the heart of any discussion about the future of libraries is the future of librarians-and how well our instructional programs, especially the Master of Library Science (MLS) degree, prepare them for their careers. Building on the Re-envisioning the MLS initiative from the University of Maryland's iSchool and the Information Policy & Access Center (iPAC), this book continues the critical conversations around preparing future librarians. Library and information science (LIS) programs are the foundation of librarianship, and their design requires input from everyone in the field-from academics designing programs and courses, to practitioners reflecting on how prepared (or unprepared) they are to serve their communities, to hiring authorities considering qualifications of candidates. The second installment of this two-part volume explores many of the challenges and opportunities inherent in the future of the MLS degree, including the changing nature of the communities that libraries serve and how LIS education should address these changes, how archival training must accommodate big data, the specialized skill sets librarians need on the job, and how best to prepare librarians for their role as educators. These conversations will never be fully resolved, as LIS education must continue to evolve to ensure the efficacy of libraries and the librarians at the heart of the work.

Essential Interviewing and Counseling Skills - An Integrated Approach to Practice (Paperback, 2nd Revised edition): Tracy A... Essential Interviewing and Counseling Skills - An Integrated Approach to Practice (Paperback, 2nd Revised edition)
Tracy A Prout, Melanie J. Wadkins, Tatianna Kufferath-Lin
R2,633 Discovery Miles 26 330 Ships in 12 - 17 working days

The only comprehensive interviewing and counseling text grounded in a strong multi-theoretical foundation Structured around CACREP standards, Essential Interviewing and Counseling Skills Second Edition uniquely encompasses both theory and practice from the perspectives of a diverse array of theoretical schools and practice strategies. While continuing to disseminate counseling fundamentals, the second edition focuses extensively on the acquisition of robust interviewing and counseling skills including special preparation for the initial assessment and counseling session. It is also distinguished by its integration of cognitive behavioral and psychodynamic therapy approaches. Throughout, the text emphasizes the importance of multicultural humility and a multicultural orientation to counseling-including challenging students to examine their own backgrounds and biases. This latest edition also addresses key aspects of telehealth that have come to the fore during the COVID pandemic. The use of case examples throughout highlights multiple theoretical approaches and illustrates how to integrate a wide range of perspectives. With an emphasis on counseling clients from diverse cultural backgrounds, each chapter focuses on strategies for working with varied populations, with an emphasis on intersectionality. The authors consider many forms of diversity including race, ethnicity, immigration, and country of origin along with age, gender, sexual orientation, religion, language, and physical and cognitive abilities. Purchase includes digital access for use on most mobile devices or computers. Updates to the instructor's resources include an Instructor's Manual, Power Points and a new test bank. New to the Second Edition: Includes a new chapter on Theoretical Integration of Approaches in Counseling New discussions on how to successfully use telehealth for interviewing and counseling Includes "Hot off the Press" boxes highlighting cutting edge research to inform strategies for counseling and professional development The entire text has been updated with the latest research and clinical references. Key Features: Includes an emphasis on multicultural competence and humility throughout the text and features a "Spotlight on Culture" focusing on specific cultural considerations in each chapter Provides a balanced, integrated theoretical and practical approach to interviewing and counseling with a focus on skills development Discusses evidence-based practice, assessment, diagnosis, and when/how to end treatment Teaches the fundamental skills of empathy, active listening, treatment planning and developing a strong therapeutic alliance with the client

Business Schools, Leadership and the Sustainable Development Goals - The Future of Responsible Management Education... Business Schools, Leadership and the Sustainable Development Goals - The Future of Responsible Management Education (Hardcover)
Lars Moratis, Frans Melissen
R4,013 Discovery Miles 40 130 Ships in 12 - 17 working days

Business Schools, Leadership and Sustainable Development Goals: The Future of Responsible Management Education is the sixth book in the series Citizenship and Sustainability in Organizations. It contains chapters from various scholars and practitioners in the field of responsible management education (RME). Through introspection, through celebrating successes and learning from failures (retrospection) and through looking forward (prospection), it aims to inspire a future of management education and leadership development that demonstrates its relevance to sustainable development. In doing so, it touches upon the grand societal challenges of our time, as illustrated by the United Nations Sustainable Development Goals, and discusses how business schools, and other providers of management education, could and should contribute to overcoming these challenges. It argues that management education needs to educate future leaders in a way that no longer hampers but truly accelerates the process of sustainable development. This book offers a collection of thought-provoking ideas, vivid stories (including personal accounts and experiences), and appealing and engaged forecasts, visions and ideas about management education and leadership development for sustainability. Hence, it is a must-read for anyone interested in or involved in RME.

The Creative Training Idea Book - Inspired Tips and Techniques for Engaging and Effective Learning (Paperback, Special ed.):... The Creative Training Idea Book - Inspired Tips and Techniques for Engaging and Effective Learning (Paperback, Special ed.)
Robert W Lucas
R776 Discovery Miles 7 760 Ships in 12 - 17 working days

"Trainers have to be creative if they want their participants to feel excited, challenged, and involved. "The Creative Training Idea Book" is packed with instructions for using activities, games, puzzles, toys, and props to increase energy and active participation in the classroom, and reveals how to think creatively about training in any situation. Based on the author's nearly three decades of training experience, this invaluable resource gives trainers the tools to adopt a fun, energetic approach that will make for a stimulating learning environment. Readers will learn new methods for: * setting the right tone * uncovering participant needs * grouping participants and selecting leaders * avoiding and reclaiming turned-off learners * encouraging and rewarding participation * and much more! Filled with checklists, forms, resources, and dozens of ""Bright Idea"" blurbs, "The Creative Training Idea Book" will help trainers and their learners achieve maximum learning results."

Laugh and Learn - 95 Ways to Use Humor for More Effective Teaching and Training (Paperback, Special Ed.): Doni Tamblyn Laugh and Learn - 95 Ways to Use Humor for More Effective Teaching and Training (Paperback, Special Ed.)
Doni Tamblyn
R487 R427 Discovery Miles 4 270 Save R60 (12%) Ships in 12 - 17 working days

We may not all be born comedians, but most people are naturally humorous, says Doni Tamblyn, a comic-turned-trainer whose humorous techniques bring serious results at clients such as Chevron, Wells Fargo, and other Fortune 500 companies, universities, and government entities. While Laugh and Learn offers plenty to keep smiles on the faces of trainers and their students, it's not a collection of one-liners and knock-knock jokes. It's an enlightening and practical look at how teachers and training professionals can inject elements of entertainment, creativity, humor, and emotion into their existing methods, even when dealing with serious or technical topics. Filled with fun, challenging, and thought-provoking exercises to help readers feel more comfortable being funny, the book also provides dozens of workshop activities and techniques to introduce humor into the learning environment. Combining the latest brain studies and humor research with the author's own 23 years of experience in comedy and corporate training, Laugh and Learn is a fascinating look at what makes learners perk up, pay attention -- and remember Author Doni Tamblyn (Philadelphia, PA) is president of HumorRules, a Philadelphia-based consulting firm. She is the author of The Big Book of Humorous Training Games, a frequent speaker at training conferences, and a former stand-up comic.

What to Say to a Porcupine - 20 Humorous Tales That Get to the Heart of Great Customer Service (Paperback, Special ed.):... What to Say to a Porcupine - 20 Humorous Tales That Get to the Heart of Great Customer Service (Paperback, Special ed.)
Richard Gallagher
R290 Discovery Miles 2 900 Ships in 12 - 17 working days

What to Say to a Porcupine uses the format of Aesop's fables to illustrate fundamental principles of customer service in a quick and lighthearted way. What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. In this book, you'll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in "By a Hare"; there's a better way to great your customers, as one grizzly honey-shop owner discovers in "Bear with Me"; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book's titular story "What to Say to a Porcupine." Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.

Interview Question & Answer Book, The - How to be ready to answer the 155 toughest interview questions (Paperback, 2nd... Interview Question & Answer Book, The - How to be ready to answer the 155 toughest interview questions (Paperback, 2nd edition)
James Innes
R368 Discovery Miles 3 680 Ships in 12 - 17 working days

Take the fear out of your interview and never be stuck for the right answer to even the toughest questions with The Interview Question and Answer Book.

Becoming an Exceptional Executive Coach - Use Your Knowledge, Experience, and Intuition to Help Leaders Excel (Paperback,... Becoming an Exceptional Executive Coach - Use Your Knowledge, Experience, and Intuition to Help Leaders Excel (Paperback, Special ed.)
Michael H. Frisch, Robert J. Lee, Karen L. Metzger, Jeremy Robinson, Judy Rosemarin
R608 R577 Discovery Miles 5 770 Save R31 (5%) Ships in 12 - 17 working days

Written by five leading executive coaches, Becoming an Exceptional Executive Coach is the answer to any businesses' need for more individualized development resources. Drawing on their varied backgrounds, the authors show you that coaching is about more than simply learning a set of skills. Rather, it's a whole-person activity--one in which coaches connect to and serve clients in unique and personal ways to help them grow in work and in life. You'll learn how to draw on your professional experience, knowledge of organizationally relevant topics, strong helping skills, coaching-specific competencies, and most important, your ability to use your own intuition to become a more effective leadership coach. You will examine the crucial content areas that drive their work such as: engagement goal setting needs assessment data gathering feedback development planning With case studies that bring the material to life in each chapter and a plethora of additional charts, development plans, and contracts, Becoming an Exceptional Executive Coach continues the discussion of the role of coaching in organizational contexts and equips you to develop your own winning strategies that will advance their careers--and the careers of countless others.

Career Glow Up - How to Own Your Ambition and Create the Career of Your Dreams (Paperback): Jennifer Brick Career Glow Up - How to Own Your Ambition and Create the Career of Your Dreams (Paperback)
Jennifer Brick
R329 R296 Discovery Miles 2 960 Save R33 (10%) Ships in 12 - 17 working days

Make the sky the limit and reach your career goals through positive affirmations and journal entries to motivate you to new heights. Career Glow Up: How to Own Your Ambition and Create the Career of Your Dreams is your new best friend, helping you climb the corporate ladder and promote shamelessly as you aim to reach your goals. With original and helpful advice throughout, this workbook gives you the confidence to go after what you want. Bring your career aspirations to life with prompts and journal entries to help you reflect on what you want to achieve, why you want to achieve it, and how you will. Daily affirmations will bring positivity into your journey to success and help you get what you want. Find the encouragement, inspiration, and useful advice you need to be happy and lift up not only yourself but those around you with Career Glow Up: How to Own Your Ambition and Create the Career of Your Dreams.

Management in a Minute - Practical and proven ways in which you can communicate more successfully and motivate and retain great... Management in a Minute - Practical and proven ways in which you can communicate more successfully and motivate and retain great staff (Hardcover)
Philip C. Cripps
R648 Discovery Miles 6 480 Ships in 12 - 17 working days

SO YOU WANT TO BE A MORE EFFECTIVE MANAGER? But you have so many demands on your time that you cannot afford the luxury of even a two-day course. Well, now you can build your skills by the MINUTE. MANAGEMENT IN A MINUTE will provide you with practical, proven and powerful ways to enhance your managerial skills. Each Message addresses one specific aspect of communicating with team members, colleagues, clients and customers. As you master each technique and approach you will see tangible improvements in the results you achieve. MANAGEMENT IN A MINUTE will also stimulate your interest in learning more about how to communicate more successfully with people. So, take advantage of emailing Philip Cripps for further ideas and suggestions: [email protected]

Strategies and Checklists for Mentors - Mentoring Excellence Toolkit No1 (Paperback, New): LJ Zachary Strategies and Checklists for Mentors - Mentoring Excellence Toolkit No1 (Paperback, New)
LJ Zachary
R290 R245 Discovery Miles 2 450 Save R45 (16%) Ships in 12 - 17 working days

Lois Zachary and Lory Fischler created these five toolkits on crucial aspects of mentoring as quick references that mentors and mentees can use to refresh their understanding, prepare for mentoring sessions, grasp key concepts of the process, and improve their overall experiences and strengthen their mentoring relationships. These compact, bound card sets will fit into your purse, briefcase, or pocket for quick review on the go. Toolkit #1 offers strategies for success and checklists for mentoring excellence that can be used during each phase of the mentoring relationship. They can be used to guide mentoring conversations, gauge progress, and promote mutual accountability. These checklists can also be used to determine readiness to move on to the next phase. The five toolkits include: #1: Strategies and Checklists for Mentors #2: Feedback and Facilitation for Mentors #3: Strategies for Mentees #4: Accountability Strategies and Checklists #5: Mentoring Across Generations

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