Total quality management, continuous process improvement, process
innovation, whatever you call it, it's likely that you, as a
training and human resources professional, will play a key role in
implementing it. This is the book that explains, in the language of
HRD, how to meet the demands of TQM. For more than a decade, Elaine
Biech has helped trainers and managers put quality management into
practice at organizations as diverse as Land O'Lakes, the American
Red Cross, and the U.S. Navy. In this immensely practical guide,
she gives you a thorough grounding in TQM as a customer-driven,
quality-focused, process-oriented, fact-based, team-supported
philosophy. And she spells out all the steps required for HRD pros
to bring TQM to every area of the organization: creating the
implementation plan, gaining commitment from senior management,
putting TQM strategies into widespread action, working with
external consultants, designing and delivering training for
quality, meeting unique needs brought on by change, preventing
common TQM training mistakes, and measuring ongoing results. Not
only will you learn to implement each step, but you'll realize why
it's necessary, and understand how it fits into the bigger quality
picture. The author readies you to assume major TQM
responsibilities, as befits the evergrowing statue of the HRD
function. If you're new to TQM, the exclusive "HRD Quality
Improvement Readiness Survey" will help assess your initial needs.
Those farther along will appreciate the detailed list of TQM
implementation resources, as well as ready-to-use forms and plans.
And all readers will be informed and inspired by the book's many
success stories, drawn from the actual experiences oftrainers at
private and public organizations of all sizes. Most of all, by
explaining quality improvement in human resources terms, TQM for
Training demystifies this complex management philosophy. It refers
to roles that are common to all training departments and addresses
issues unique to them - features you simply won't find in other TQM
books. "TQM isn't business as usual", the author points out. "It's
not a program that has a start and end time like so many programs
you have designed, delivered, and implemented. It cannot be
achieved by individuals. It is not easy". But with TQM for Training
at your fingertips, you'll be fully prepared to meet the challenges
and lead the TQM transformation in your organization.
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