Managing Public Organizations presents the case for the development of public management and indicates the directions it should take. It reviews the progress of new management initiatives in the European public sphere; examines the role of the public manager and the organization of public bodies; and considers the potential for change.

The contributors reject the notion that there are formulas for management innovation or that general rules from private sector management can be applied. They emphasize the need to develop a concept of management that is appropriate for public organizations.

Taking the dichotomy of nonprofit "high culture" and for-profit "popular culture" into consideration, this volume assesses the relationship between social purpose in the arts and industrial organization. DiMaggio brings together some of the best works in several disciplines that focus on the significance of the nonprofit form for our cultural industries, the ways in which nonprofit arts organizations are financed, and the constraints that patterns of funding place on the missions that artists and trustees may wish to pursue. Showing how the production and distribution of art are organized in the United States, the book delineates the differing roles of nonprofit organizations, proprietary firms, and government agencies. In doing so, it brings to the surface some of the special tensions that beset arts management and policy, the way the arts are changing or are likely to change, and the policy alternatives "high culture" faces.

Nonprofit community-based social services teams deliver programs and resources to communities facing the greatest symptoms of inequality in this country. We are fortunate that front-lines professionals triage high-risk situations and cultivate opportunities for generational healing. Yet their work has not been comprehensively explored in the science on workplace chronic stress and vicarious trauma (CSVT). Few know that among tested teams, 52% of individuals face work-based chronic stress and 24% experience vicarious trauma. This work starts a public and transparent conversation about nonprofit community-based social services professionals, their important work, their suffering and the need to mitigate CSVT. In order to make a change, this book contextualizes why CSVT is left primarily unmitigated and unacknowledged in community-based organizations. The science covered in this book demonstrates that the very job duties that require highly adept and empathetic skills pull the professionals closest to the stress and trauma of those who they serve. Social science research also directs attention to nonprofit sector culture and norms that perpetuate inequality internally, further creating an employment context of suffering. Shedding light on the factors that create unmitigated and unacknowledged CSVT allows for the implementation of both short-term and long-term solutions.

This concise text is a reader friendly primer to the fundamentals of administrative responsibility and ethics. Your students will come away with a clear understanding of why ethics are important to administrators in governmental and non-profit organizations, and how these administrators can relate their own personal values to the norms of the public sector. Since the publication of the first edition of The Ethics Primer, there has been significant change in the climate of public affairs that impacts the discussion of ethics for those who serve the public in governmental and nonprofit organizations. The new edition reflects those changes in three major areas: * Ethics in an era of increasing tension between political leaders and administrators over the role and size of government. * Ethical choices in making fiscal cuts or imposing new taxes in the face of the greatest economic crisis since the Depression. * Ethical challenges to established practices in public organizations. The Second Edition also offers thoroughly updated data and sources throughout, as well as examples that incorporate new research and new developments in government and politics. The Second Edition of The Ethics Primer for Public Administrators in Government and Nonprofit Organizations: * Introduces readers to the fundamentals of administrative responsibility and provides comprehensive coverage of the important elements of ethics. * Features an accessible and interactive approach to maximize understanding of the subject. * Includes information on the nature of public service and the ethical expectations of public administrators, as well factors that may lead to unethical behavior. * Written from a political perspective, the book addresses questions that are highly salient to persons working in government and nonprofits. * Offers helpful ways to link ethics and management in order to strengthen the ethical climate in a public organization.

What is good government? Why do some governments fail ? How do you implement political accountability in practice? What incentives do you need to put in place to ensure that politicians and public servants act in the public interest and not their own? These questions and many more are addressed in Timothy Besley's intriguing Lindahl lectures. Economic analyses of government usually divide into two broad camps. One which emphasizes government as a force for public good that can regulate markets, distribute resources and generally work towards improving the lives of its citizens. The other sees government as driven by private interests, susceptible to those with the power to influence its decisions and failing to incentivize its officials to act for the greater public good. This book adopts a middle way between the two extremes, the Publius approach, which recognizes the potential for government to act for the public good but also accepts the fact that things often go wrong. It shares the view that there are certain institutional preconditions for effective government but then proceed to examine exactly what those preconditions are. Timothy Besley emphasises that it is not just about designing an appropriate institutional framework but also about understanding the way incentives work and the process by which the political class is selected.

"A landmark in the debate on the future of public policy."—The Washington Post.

Contents:
1. Putting Purchasing in Context 2. Commissioning 3. Involving Users and Carers 4. Care Management 5. Contracting 6. Costs and Prices 7. Purchasing Quality Care 8. Next Steps in Commissioning

Outlining the origins, motivations, strategies, implementations, and effectiveness of reform policies and programs, Handbook of Public Management Practice and Reform examines changes and challenges in major areas of public administration, including budgeting, finance, human resources, and organizational management, reviews the lessons of reform, and addresses new ideas and emerging issues. Discussing the development and contribution of public administration education, research, and professional associations, the book covers decentralization and deregulation, institutional arrangement and support, and cooperation between public and nonprofit organizations.

Since the late 1980s the international relief community has seen its resources and personnel stressed beyond capacity by humanitarian crises--large-scale, man-made catastrophes such as the conflicts in Somalia, Bosnia, Rwanda, Chechnya, Zaire, and elsewhere. Waged within collapsing states, political and ethnic strife targets civilians, causes mass population dislocation and widespread human rights abuses, and impedes the efforts of relief organizations to respond effectively. Covering topics ranging from emergency public health measures to the psychological trauma of relief workers, this volume presents both a seasoned assessment of current practice and proposals for improving operational efforts in the future. The discussion also raises important questions relating to the definition and direction of the overall humanitarian mission.

`The author presents a plethora of infomation on users as individuals, their communities, research, healthcare markets and health service myths - old and new. It's a cool academic appraisal of where the power lies and how more might be shared with the patient' - Health Service Journal `Anything that helps us to understand the complexities of healthcare provision and what issues are important to users is therefore helpful. I welcome Christine Hogg's excellent summary of the issues raised by users about healthcare services. It clearly informs readers of the debates that need to take place and of the issues that healthcare practitioners should address in order to better serve their users.... So read the book to gain a better understanding of some of the issues that users feel strongly about' - British Medical Journal Making an original contribution to debates on health policy, this accessible and engaging book critically examines the future of health care and public health policy from the perspective of users and citizens. Consumerism, partnerships with patients and user involvement are seen as key to future health care and healthy public policies. The book outlines how individuals as patients, healthy people and research subjects relate to health services and how the public, as citizens, influence health care and public policies at local, national and international levels.

This book brings to the management of nonprofit organizations and public sector organizations the kind of concepts that have long been applied to commericial firms. Based on the Authors' studies of a number of nonprofit and government organizations, the book analyses the special problems and concerns that these organizations share and provides a set of organizing principles to improve their management.

Change Management: Manage Change or It Will Manage You represents a substantial core guidance effort for Change Management practitioners. Organizations currently contend with increasingly higher levels of knowledge-driven competition. Many attempt to meet the challenge by investing in expensive knowledge-driven change management systems. Such systems are useless, and sometimes even harmful, for making strategic decisions because they do not distinguish between what is strategically relevant and what is not. This Management-for-Results Handbook focuses on identifying and managing the specific, critical knowledge assets that your organization needs to disrupt your competitors, including tacit experience of key employees, a deep understanding of customers' needs, valuable patents and copyrights, shared industry practices, and customer- and supplier-generated innovations. The authors present two aspects of Change Management: (1) traditional Change Management as it impacts the project management team's activities and (2) a suggested new approach to Change Management directed at changing the culture. The focus is to prepare the people impacted by the project and change activities to accept and adapt to the new/changed working conditions. The first half of the book deals with traditional Change Management, which covers the topics of remembering, understanding, and applying. The second half presents the authors' new approach to changing the culture, which deals with analyzing, evaluating, and creating.

Compiling the most influential papers from the IEICE Transactions on Communications, this text/reference examines critical breakthroughs in the design and provision of effective public service networks in areas including traffic control, telephone service, real-time video transfer, voice and image transmission for a content delivery network (CDN), and Internet access. This book explores system structures, experimental prototypes, and field trials that herald the development of new IP networks that offer quality-of-service (QoS), as well as enhanced security, reliability, and function. The text offers hints and guidelines for future research in IP and photonic backbone network technologies and covers both sophisticated traffic control equipment and advanced hardware technologies. This is truly unparalleled guide to the development of high-quality, reliable, and manageable IP centric networks. TOC:

When Women Lead is a fascinating study of the different leadership styles of men and women in American politics. Providing close studies of key state legislatures, Professor Rosenthal provides an original insight into the workings of the largest cohorts of women in institutional leadership roles. Her work marks an important contribution to understanding gender, organizational leadership, and legislatures.

Battery Park City in Manhattan has been hailed as a triumph of urban design, and is considered to be one of the success stories of American urban redevelopment planning. The flood of praise for its design, however, can obscure the many lessons from the long struggle to develop the project. Nothing was built on the site for more than a decade after the first master plan was approved, and the redevelopment agency flirted with bankruptcy in 1979.
Taking a practice-oriented approach, the book examines the role of planning and development agencies in implementing urban waterfront redevelopment. It focuses upon the experience of the central actor - the Battery Park City Authority (BPCA) - and includes personal interviews with executives of the BPCA, former New York mayors John Lindsay and Ed Koch, key public officials, planners, and developers. Describing the political, financial, planning, and implementation issues faced by public agencies and private developers from 1962 to 1993, it is both a case study and history of one of the most ambitious examples of urban waterfront redevelopment.

Over a million nonprofit organizations, from day-care centers and neighborhood churches to major research universities and metropolitan hospitals, are currently relied upon to deliver an array of essential social services. This is in keeping with a historical conviction that private voluntary action, as opposed to government intervention, should address as many of the nation's social needs as possible. But just how much to rely on the nonprofit sector is the question at the center of a growing debate. Critics challenge the assumption that nonprofit organizations have successfully directed much of their benefits toward the poor and disadvantaged - an assumption that has to date justified favorable tax treatment for donations and nonprofit operations. Who Benefits from the Nonprofit Sector? examines all the major elements of the nonprofit sector - health services, educational and research institutions, religious organizations, social services, arts and cultural organizations, and foundations - describing each institution and its function, and then exploring how their benefits are distributed across various economic classes. The book's findings indicate that while few institutions serve primarily the poor, there is no evidence of a gross distribution of benefits upwards toward the more affluent. The source of an institution's funding is also shown to be an important determinant in how its benefits are distributed. They show, for example, that: . Nonprofit nursing homes and drug treatment centers have a lower concentration of Medicaid patients than their for-profit public counterparts do. Twenty-seven percent of social service agencies serve primarily the poor, and the large majority ofthese received most of their income from the federal government. The effective educational subsidy (i.e., cost of education less tuition) per person at both public and private univenities increases with income. The analysis of this data makes for a book with profound implications for future social and tax policy.

Peterson’s Master the Public Safety Dispatcher/911 Operator Exam test prep guide provides everything you need to succeed on the exam: Discover 461 pages of targeted test prep to jumpstart your career! Expert test prep for beginner and advanced- level emergency personnel positions. Two full-length practice tests with detailed answer explanations Comprehensive review of every question type on the exam. Proven test-taking strategies to help you score higher. Also, you will find expert tips on how to analyze job announcements and then interview successfully, giving you an edge over the competition in the 4th edition of Peterson’s Master the Public Safety Dispatcher/911 Operator Exam test prep guide.

"Passage of the Civil Service Reform Act was controversial, and there is still controversy over its effectiveness. A book of this sort will be well received and anxiously read by specialists in public administration, public policy, and public personnel administration."-H. George Frederickson, University of Kansas

The Civil Service Reform Act of 1978 was the most far reaching reform of the federal government personnel system since the merit system was created in 1883. "The Future of Merit" reviews the aims and rates the accomplishments of the 1978 law and assesses the status of the civil service. How has it held up in the light of the National Performance Review? What will become of it in a globalizing international system or in a government that regards people as customers rather than citizens?

Contributors examine the Senior Executive Service, whose members serve between presidential appointees and the rest of the civil service. These crucial executives must transform legislative and administrative goals into administrative reality, but are often caught between opposing pressures for change and continuity. In the concluding chapter Hugh Heclo, many of whose ideas informed the 1978 reform act, argues that the system today is often more responsive to the ambitions of political appointees and the presidents they serve than to the longer term needs of the polity. On the other hand, the ambition of creating a government-wide cadre of career general managers with highly developed leadership skills has not been fulfilled.

Other contributors helped to frame the 1978 act, helped to implement it, or study it as scholars of public administration: Dwight Ink, Carolyn Ban, Joel D. Aberbach, Bert A. Rockman, Patricia W. Ingraham, Donald P. Moynihan, Hal G. Rainey, Ed Kellough, Barbara S. Romzek, Mark W. Huddleston, Chester A. Newland, and Hugh Heclo. Six former directors of the Office of Personnel Management commented on early versions of these chapters at a 1998 conference.

Why are government workers in India so frequently transferred? The official explanation is that this policy was adopted to prevent corruption and promote efficiency. In reality, according to this thought-provoking new analysis, this policy is a cause of corruption and inefficiency. The author wonders why frequent transfers persist if they defeat their own aims. Using extensive fieldwork data and literature analyses, he discusses politics, history, culture and principals of organisation, and presents a clear and vivid picture of India's political and bureaucratic life.

Assesses contemporary civil service reforms undertaken by state governments.

Designed to help managers in all public sector services to fund their organizations to the greater benefit of their users, this book draws extensively fron the authors' experience and in-depth research into nine public sector organizations in the UK. With the increased power of the consumer, highlighted by the introduction of the Citizen's Charter, those in the public sector are finding themselves accountable to a far wider audience. This book tackles those problems in a clear and precise way. The reforms of the last 10 years in the public service sector mean that public sector managers need to be able to make sense of the changes to approach the future with confidence. Many organizations in the public sector have been restructured to enable them to compete in the market place effectively. Designed to help managers in all public services to run their organizations to the greater benefit of their users, this book draws extensively from the authors' experience and in-depth research into nine public sector organizations in the UK: * National Weights and Measures Laboratory * HMSO * Vehicle Inspectorate * Warren Spring Laboratory * Companies House Department of Social Security * Northampton Police * Kent Local Education Authority * London Buses Ltd * With the increased power of the consumer, highlighted by the introduction of the Citizen's Charter, those in the public sector are finding themselves accountable to a far wider audience. This book tackles those problems in a clear and precise way. - Long Range Planning, April 1993