Widespread sexual harassment in the public sector makes implementing sexual harassment policy a decidedly necessary task. In this book, the authors focus on the implementation of policy in public sector organizations using an analysis of case studies and survey data. The authors identify four major challenges to implementing sexual harassment policies and examine each starting with a description and concluding with specific recommendations for overcoming the challenges in policy making.

Planners hate uncertainty. The objective of their work is to devise a course of action that will reduce uncertainty on a public scale. However, complicated intergovernmental systems often make their work complex and difficult. The planning profession is founded in quandries: How can we know the future? What is the public interest? How can we know which values are right? What is the relationship between means and ends? This book addresses the mismatch between the assumptions of planning and the actual operations of the intergovernmental system Basing her work not only on empirical research but on years of personal experience in complex governmental agencies (specifically HUD), Karen Stromme Christensen presents a new theory of the underlying structure and dynamics of the U.S. intergovernmental system. It is designed to help planners and policy makers clarify the obstacles to effective action on behalf of the public good. Moreover, it suggests ways to preserve and restore the strengths of federalism and to adjust aspects that have become counterproductive.

This book presents a detailed analysis of the new management of public services at the local level, drawing on the work of the ESRC Local Governance Programme. The radical transformation of public service delivery is assessed in terms of its overall impact as well as its operation in particular service areas. Efficiency has improved and services have gained a user focus yet the new management appears to be full of contradictions and distortions, in many respects creating as many problems as it solves.

Examining public service from the perspective of the worker, this book provides a new framework for understanding the roles and responsibilities of front-line public servants and assessing the appropriateness of their actions. Public employees who work at street level face some of the most intractable, pervasive, and complex problems in contemporary society. Drawing on more than 1500 hours of observation of police officers and social service workers in four states, this book explores the types of situations they confront, the factors they consider, and the hard choices they make. Presenting numerous cases of how these individuals acted in various situations, the authors show how public servants translate the expectations of administrators and others into legitimate street-level action. Vinzant and Crothers propose the concept of leadership as a positive and realistic framework for understanding what these public servants do and how they can successfully meet the daily challenges of their very difficult and complex jobs. They show how changing the theory and language we use to describe street-level work can encourage decisions that are responsive both to the needs of the clients being served and to the broader community's need for accountability. They also examine how street-level leadership can change the way agencies recruit, train, and manage these employees and how society defines their role in governance. This book offers valuable insights for those working in or studying public administration, policy analysis, criminal justice, and social work.

Organizational Diagnosis and Assessment presents sharp-image diagnosis, a distinctive approach to organizational consultation and planned change, that reflects current research and theorizing about organizational change and effectiveness. The authors draw on multiple analytical frames to produce empirically grounded models of sources of ineffectiveness and forces for change, showing how consultants, managers, and applied researchers can break free of unproductive practices and ways of thinking to avoid uncritical adoption of management fads. They offer workable solutions to critical problems and demonstrate ways to meet organizational challenges like market downturns, technological change, and alliances with other organizations. Organizational Diagnosis and Assessment covers diagnosis and assessment of work groups, organizations, and whole systems. This volume develops analytical approaches for problem solving and strategy formation in both for-profit and not-for-profit organizations. Diagnosis of public policy issues, like assessments of the effectiveness of health systems, is also addressed. Many of the models and techniques contribute to assessing the changing nature of the workplace, examining organizational decline and other life-cycle transitions; gendering; change and diversity in organizational culture and in workforce composition; the spread of new forms of work organization, including teams, flat hierarchies, and networks; new uses of information technology; and mergers and alliances among organizations.

Organizational Diagnosis and Assessment will be invaluable to advanced students, consultants, and applied behavioral scientists in social sciences, management, social work, organizational and industrial psychology, organizational sociology, nursing, and public administration.

Unmasking Administrative Evil discusses the overlooked relationship between evil and public administration, as well as other fields and professions in public life. The authors argue that the tendency toward administrative evil, as manifested in acts of dehumanization and genocide, is deeply woven into the identity of public administration, as well as other fields and professions in public life. The common characteristic of administrative evil is that ordinary people within their normal professional and administrative roles can engage in acts of evil without being aware that they are doing anything wrong. Under conditions of moral inversion, people may even view their evil activity as good. In an age when "bureaucrat bashing" is fashionable, this book seeks to move beyond such superficial critiques and lay the groundwork for a more ethical and democratic public life, one that recognizes its potential for evil and thereby creates greater possibilities for avoiding the hidden pathways that lead to state-sponsored dehumanization and destruction.

Although social scientists generally do not discuss "evil" in an academic setting, there is no denying that it has existed in public administration throughout history. Hundreds of millions of human beings have died as a direct or indirect consequence of state-sponsored violence. This book argues that administrative evil, or destructiveness, is part of the identity of all modern public administration (as it is part of psychoanalytic study at the individual level). Furthermore, evil has been largely suppressed or ignored despite, or perhaps because of, its profound and far-reaching implications for the field. From the Holocaust to the "white lie," evil exists on a continuum, and the way along that continuum begins on the proverbial "slippery slope." We prefer to think of horrible eruptions of evil, such as Adolf Hitler, as occurring at a particular historical moment and within specific extraordinary cultural contexts. Yet, we have a long history in the United States of public lynchings, syphilis/radiation/LSD experiments within our military, and police brutality in our cities while public administrators have looked on, even participated. The Holocaust was such a massive administrative undertaking, we must consider whether modern public administration may be at its most effective and efficient when it is engaged in programs of dehumanization and destruction.

Constructing a positive future for public administration requires a willingness to deal with the disturbing aspects of the field?s history, identity, and practices. Rather than viewing events such as genocide as isolated or aberrant historical events, the authors show how the forces that unleashed such events are part of modernity and are thus present in all contemporary public organizations. This book is not an exercise in bureaucrat-bashing. It goes beyond superficial critique of public affairs and lays the groundwork for building a more effective and humane profession.

Examining how public and nonprofit managers improve productivity in their organizations, Evan M. Berman lays out a wide range of tools and strategies to promote employee motivation, client orientation, cost-effective service delivery, effective partnering, harmonious workplace relations, and the use of information technology. Productivity in Public and Nonprofit Organizations presents a positive view of the possibility of improvement through many hands-on examples of change. It offers specific advice on overcoming vital challenges that managers often encounter when they seek to improve their organizations and units. In a clear and effective writing style, Berman argues that managers must combine technology and analysis with psychology and foresight in human relations. This book further includes survey data about the use of productivity improvement strategies in a wide range of public and nonprofit organizations.

Productivity in Public and Nonprofit Organizations will be of great interest to professionals and students in the fields of public administration, management, and organization studies.

In recent years, American attitudes about government have become increasingly disaffected and critical. After the 1995 bombing of the Federal building in Oklahoma City, a newspaper ad sponsored by the American Federation of State, County and Municipal Employees brought to the nation?s attention the heroism of government workers? rescue efforts, with the reminder that "This is our government."

This volume, the result of collaboration by practicing administrators and academics, explores the current anti-government climate and its effect on the work and working lives of public employees and their relationships with citizens. If offers economic, political, historical, and philosophical perspectives on citizen discontent and tells stories of actual working relationships between public agencies and citizens. The collaborators maintain that while government workers cannot control the economy or the bureaucracy as a whole, they can take practical steps to improve their interactions with citizens.

While many books advise citizens how to get what they want from government, few have been written to help career civil servants work better with citizens. In a time of public negativism, Government Is Us is about building relationships, listening, making connections, and hope.

This edition is intended as a textbook for university and technikon students as well as for officials who have to undergo in-service training. It can also be used by individuals who are interested in public affairs and who intend to play a role in party politics and government. The titles is an essential source of reference for elected representatives and political office-bearers on all levels of government.

What are the political forces which drive the process of change in the health service? How do these forces impact on existing structures of power, policy and organisation? In addressing these questions, Brian Salter applies an original theory of political change to key areas of NHS activity. He shows how the escalating demand for health care combined with recent radical policy initiatives has posed different problems for politicians, doctors, bureaucrats and managers. Out of the accommodations reached, a new shape has emerged for the NHS.

Deregulation, privatization and marketization have become the bywords for the reforms and debates surrounding the public sector. This major book is unique in its comparative analysis of the reform experience in Western and Eastern Europe, Australia, New Zealand and Canada.

Leading experts identify a number of key factors to systematically explain the similarities and differences, map common problems and together reflect on the future shape of the public sector, exploring significant themes in a lively and accessible way.

Although the concept of policy networks is now well-established in the field, most research has to content itself with description and analysis of their contribution to policy failure. This book goes further. It accepts policy networks as a fundamental characteristic of modern societies and presents an overview of the strategies for the management of these networks, as well as illustrating the various strategies for intervention.

This original analysis of the creation of new state forms critically examines the political forces that enabled `more and better management' to be presented as a solution to the problems of the welfare state in Britain. Examining the micro-politics within public service, the authors draw links between politics, policies and organizational power to present an incisive and dynamic account of the restructuring of social welfare. Clarke and Newman expose the tensions and contradictions in the managerial state and trace the emergence of new dilemmas in the provision of public services. They show that these problems are connected to the recurring difficulties in defining `the public' that receives these services. In particular they question whether the reinvention of the public as either a nation of consumers or a nation of communities can effectively address the implications of social diversity.

An examination of the effect of seventeen years of Conservative government on the Civil Service and the ramifications for future governments. The notion of politicization in the light of the sweeping reforms that have taken place is systematically addressed, and light is shed on how senior appointments are actually made.

An examination of the effect of 17 years of Conservative government on the Civil Service and the ramifications for future governments. The notion of politicization in the light of the sweeping reforms that have taken place is addressed, and the way senior appointments are made is analysed.

The American political system is undergoing a serious governmental crisis--our political leaders know only how to campaign, not how to gain consensus on goals or direct a course that is for the good of the nation. Continuing research that began over a decade ago with Gary L. Wamsley's Refounding Public Administration, this informative new volume continues the argument that public administration is at the center of the governance process and is therefore forced to compensate for the growing inadequacy of our leaders. Refounding Democratic Public Administration offers a revisualization of the relationship between public servants and the citizens they serve, as well as a continuing discourse on how public administration can constructively balance forces of change and stability in order for democracy to evolve and mature. This eye-opening volume will be required reading for students and professionals in public administration, political science, and management/organization studies.

Interorganizational collaboration is not an easy process to implement successfully, yet it is becoming a significant means of achieving organizational objectives in turbulent environments. Creating Collaborative Advantage draws on the work of authors with a high level of relevant experience, providing a thought-provoking and highly accessible introduction to this new concept. The book begins by developing a framework of key dimensions for understanding collaboration. It highlights the differing rationales and contexts involved and the range of elements that need to be explored before embarking on collaborative endeavors. Next, the volume focuses on collaboration in practice. It examines the problems that can occur when different aims, cultures, procedures, power resources, and professional languages cross organizational boundaries, paying close attention to the importance of creating and sustaining value for the participants in these contexts. Finally, the book addresses the processes of acting as facilitator to collaborative groups, discussing how and why a third-party facilitator role can be helpful, and exploring the various processes and techniques that can be used. Creating Collaborative Advantage is invaluable reading for students and professionals in strategic management, public sector management, management science and operations research, and general management.

This innovative text offers an assessment of the role of management in the restructuring of social welfare in contemporary Britain.

In the transformation of the welfare state since the 1970s, management has been accorded a central role. New forms and ideas of management have had profound consequences for: the organization and delivery of public services; the political processes of policy formation; systems of accountability; and the experiences both of the recipients of services and of those working within public sector organizations.

Examining the significance of managerialism, this book offers a unique insight into the current shaping of social welfare.

This innovative text offers an assessment of the role of management in the restructuring of social welfare in contemporary Britain.

In the transformation of the welfare state since the 1970s, management has been accorded a central role. New forms and ideas of management have had profound consequences for: the organization and delivery of public services; the political processes of policy formation; systems of accountability; and the experiences both of the recipients of services and of those working within public sector organizations.

Examining the significance of managerialism, this book offers a unique insight into the current shaping of social welfare.

Local governments in the United States are important in providing an almost endless variety of services that immediately affect our lives. And, in recent years local governments and administrators are becoming increasingly important as they try to deal effectively with drugs, AIDS, homelessness, gangs, economic decline, or even economic development. A well written examination, this important volume provides a descriptive analysis of how public administrators manage municipal government. Managing Local Government explores conceptual and empirical dimensions of public administration including the legal aspects of public management; human resource management; budgeting and public finance; the political dimension; intergovernmental relations; and ethical considerations. Within this context, the authors take up such pressing and practical issues as economic development, housing, culture and recreation, public safety, transportation, and waste disposal. Professionals and students of public administration, urban studies, policy studies, and political science will find this volume essential reading. " The American text, Managing Local Government: Public Administration in Practice is another example in the large collections of readings, modestly priced, and . . . covering key policy and administration issues. . . . The bringing together of these studies, mostly written by practitioners, is a long overdue and worthy contribution to the literature. The insights contained here could hitherto only be gleaned from professional journals. In teaching a course on municipal administration I found this book to contain important practical and theoretical insights. I can only hope that someone will be stimulated to draw together similar insights from the Canadian background." --Trevor Price, University of Windsor

Now in paperback in an Enlarged Edition, this volume explores the lessons of one of the most comprehensive attempts to improve public management.

Metcalfe and Richards describe and assess Thatcher's Efficiency Strategy as an exercise in improving public management. They explain how the strategy has gone about improving administrative performance by increasing cost-consciousness in the use of resources and creating flexibility for managing change. They analyze major themes such as: decentralization, information systems and budgets as management tools, organization design, and the management of interdepartmental relations.

Managing Public Organizations presents the case for the development of public management and indicates the directions it should take. It reviews the progress of new management initiatives in the European public sphere; examines the role of the public manager and the organization of public bodies; and considers the potential for change.

The contributors reject the notion that there are formulas for management innovation or that general rules from private sector management can be applied. They emphasize the need to develop a concept of management that is appropriate for public organizations.

This concise text is a reader friendly primer to the fundamentals of administrative responsibility and ethics. Your students will come away with a clear understanding of why ethics are important to administrators in governmental and non-profit organizations, and how these administrators can relate their own personal values to the norms of the public sector. Since the publication of the first edition of The Ethics Primer, there has been significant change in the climate of public affairs that impacts the discussion of ethics for those who serve the public in governmental and nonprofit organizations. The new edition reflects those changes in three major areas: * Ethics in an era of increasing tension between political leaders and administrators over the role and size of government. * Ethical choices in making fiscal cuts or imposing new taxes in the face of the greatest economic crisis since the Depression. * Ethical challenges to established practices in public organizations. The Second Edition also offers thoroughly updated data and sources throughout, as well as examples that incorporate new research and new developments in government and politics. The Second Edition of The Ethics Primer for Public Administrators in Government and Nonprofit Organizations: * Introduces readers to the fundamentals of administrative responsibility and provides comprehensive coverage of the important elements of ethics. * Features an accessible and interactive approach to maximize understanding of the subject. * Includes information on the nature of public service and the ethical expectations of public administrators, as well factors that may lead to unethical behavior. * Written from a political perspective, the book addresses questions that are highly salient to persons working in government and nonprofits. * Offers helpful ways to link ethics and management in order to strengthen the ethical climate in a public organization.

Peterson's Master The Special Agent Exam (12th edition) Learn All About a Career as a Special Agent from this user-friendly guide. Section 1. Overview of the test prep guide In this section, you will learn: the basics about a Federal Government career in this field where the jobs are and details of the various written tests, interviews, polygraphs, and physical exams required for this job Section 2. Diagnose your strengths and weaknesses Diagnose your strengths and weaknesses for this exam by taking a practice test that covers the following subjects and offers a review and discussion of the right answers: Verbal reasoning and logical reasoning Quantitative reasoning and Arithmetic reasoning Problems for Investigation Full Answer Key and Complete Explanations Section 3. Sharpen your knowledge and skills This section focuses on Special Agent Math skills, including: Ratio and proportions Rate problems using distance and time Taxation and Payroll Profit and Loss, and Solving for the Unknown. Section 4. Three Practice Tests to hone your test-taking skills Three Practice Tests that focus on all parts of the exam. Test yourself under timed practice to do your best on the real test! Finally, there is a FAQs section about the Federal Law Enforcement Training Center. Use Peterson's Master The Special Agent Exam (12th edition) guide to maximize your chances on the all-important test for your career. Be prepared to succeed!