The institutional ethnographies collected in Under New Public Management explore how new managerial governance practices coordinate the work of people doing front-line work in public sectors such as health, education, social services, and international development, and people management in the private sector.

In these fields, organizations have increasingly adopted private-sector management techniques, such as standardized and quantitative measures of performance and an obsession with cost reductions and efficiency. These practices of "new public management" are changing the ways in which front-line workers engage with their clients, students, or patients.

Using research drawn from Canada, the United States, Australia, and Denmark, the contributors expose how standardized managerial requirements are created and applied, and how they affect the practicalities of working with people whose lives and experiences are complex and unique.

The institutional ethnographies collected in Under New Public Management explore how new managerial governance practices coordinate the work of people doing front-line work in public sectors such as health, education, social services, and international development, and people management in the private sector.

In these fields, organizations have increasingly adopted private-sector management techniques, such as standardized and quantitative measures of performance and an obsession with cost reductions and efficiency. These practices of "new public management" are changing the ways in which front-line workers engage with their clients, students, or patients.

Using research drawn from Canada, the United States, Australia, and Denmark, the contributors expose how standardized managerial requirements are created and applied, and how they affect the practicalities of working with people whose lives and experiences are complex and unique.

This book is a fresh, 21st century look at today's law enforcement hiring process. It gives the reader an idea of what to expect through all phases of the selection process and why the agency is doing what it is doing. Selection techniques have changed over the years. Law enforcement agencies are much more sophisticated and selective because the stakes are so much higher than they have ever been. This book gets you from your first contact with your prospective employer to the last interview. This book provides you with the information you need to understand the process. If you understand the process, you can understand the culture. Moreover, it is a step by step guide to navigating what can be a mysterious and nerve wracking process. Armed with the information this book provides, you are miles ahead of your competition.

New Book to help you pass the Court Office Assistant exam This book was prepared by Angelo Tropea, former Borough Chief Clerk of the Civil Court in Kings County and author of dozens of civil service exam preparation books. He has 30 years experience in preparing candidates for exams - and 30 years of court experience Study with this valuable book - and prepare for success

An issue for Congress and state and local governments is whether the pay and benefits of public workers are comparable to those of workers in the private sector. To deal with budget deficits, many policymakers are looking at the pay and benefits of public sector employees as a way to reduce government spending. This book provides a comparison of selected characteristics, including age, education, and occupation, of public and private sector workers.

Costing and Pricing Public Sector Services is one of a series of books entitled "Essential Skills for the Public Sector". It sets out the process of identifying service costs, establishing unit costs, and cost control, all essential activities for ensuring value for money and accountability. It is an important text for all those working in the a public and not for profit environment as it takes private sector principles and translates them into practical tools that can be applied to public services. With increasing competition seen as a method to improve services and drive down costs, understanding the true cost of public services is important. This book also tackles many of the day to day problems that may be encountered when trying to develop unit costs for a public service entering a market led environment. There are worked examples and practical exercises which allow the theory to be put into practice, encouraging self-development and continuous improvement. The style is simple, easy to read, and accessible to staff at all levels within an organisation. It is an essential addition to a manager's toolkit of skills and knowledge.

The RHODESIA CIVIL LIST 1902 contains a full list of all officers and staff employed by the British South Africa Company in the local administration of the territories of Rhodesia and Northern Rhodesia (now Zimbabwe and Zambia) in 1902. Invaluable for medal, historical, military or genealogical research, the Civil List includes brief biographical entries for many of the individuals identified.

This book is one of a series of books entitled "Essential Skills for the Public Sector". It sets out the process of identifying a clear vision, SMART objectives, strategies and action plans for public sector and not-for-profit organisations. Business planning is an essential process to ensure the long term future viability and sustainability of an organisation. It gives direction and a framework within which public services can be delivered and continuously developed to meet the challenges of change and constraints. Effective planning assists managers to ensure they deliver the best possible service within the resources available. There are worked examples and practical exercises which allow the theory to be put into practice, encouraging self-development and continuous improvement. The style is simple, easy to read, and accessible to staff at all levels within an organisation. It is an essential addition to a manager's toolkit of skills and knowledge.

Quality in the Public Sector is one of a series of books entitled "Essential Skills for the Public Sector". It sets out ways in which those providing public sector services can clarify what is meant by quality and how quality can be achieved. It considers issues such as setting standards, measuring and monitoring quality and the cost versus the benefit of introducing quality systems. It is increasingly important that quality services are maintained whilst striving towards achieving value for money from public funds. There are worked examples and practical exercises which allow the theory to be put into practice, encouraging self-development and continuous improvement. The style is simple, easy to read, and accessible to staff at all levels within an organisation. It is an essential addition to a manager's toolkit of skills and knowledge.

Marketing Public Sector Services is one of a series of books entitled "Essential Skills for the Public Sector". It sets out the fundamental principles of marketing and applies them to a public sector context. The content includes the marketing mix, how to develop a marketing plan, market research techniques and examples of how to implement a marketing strategy and plan. It is increasingly important that public sector services are customer focussed and effective marketing helps to achieve this. Whether or not the public service being delivered is in a competitive environment, managers should see marketing as a fundamental part of the management process. There are worked examples and practical exercises which allow the theory to be put into practice, encouraging self-development and continuous improvement. The style is simple, easy to read, and accessible to staff at all levels within an organisation. It is an essential addition to a manager's toolkit of skills and knowledge.

Discusses the impact of public sector in economic development. This title analyzes public goods, market failure, the role of government, public choice and political business cycles, and government revenues and expenditures. It also explores issues such as poverty alleviation, and the operation of the value-added tax in developing countries.

"Change (Transformation) in Government Organizations" discusses recent efforts to bring about change in government organizations. The book brings together contributions by a number of managers, practitioners, academics and consultants in the study of international, federal, state, and local government efforts to respond to increased calls for change (transformation) in public sector organizations. Each contributor describes their work in this area using as a backdrop the fact that public sector organizations continue to be under new and substantial pressures to change and transform themselves. Hence a collection of current contributions such as those in this book are intended to add to the ongoing debates and rewriting of the success and failures of change in public sector organizations. The ultimate purpose of this book is to further our knowledge about the related issues and current efforts to bring about change or transformation in public sector organizations. The contributors, all experts with extensive experience as change agents in both public and private sector organizations not only support their analyses and discussions of specific cases and change (transformation) management issues but also provide practical tools, ideas and lessons learned, intended to be generalizable to other public sector agencies and helpful to those responsible for developing, implementing and evaluating similar efforts in the years to come. The audience for the book will be government managers, scholars and others interested in undertaking or learning about such efforts.

Likening fiscal federalism to a game between the Union and the States, and among the States themselves, Indian Fiscal Federalism lays bare the complex rules of play. It examines the pivotal role of Finance Commissions and assesses momentous events since 2014, such as the replacement of the Planning Commission by NITI Aayog, the emergence of the GST Council, and the controversies surrounding the Fifteenth Finance Commission. The book offers a historical perspective on fiscal federalism, in particular the interplay and overlap of institutional mechanisms. In doing so, it examines persistent as well as immediate concerns, and offers a way forward. A contemporary, timely, and comprehensive analysis of fiscal federalism in India, this is a must-read for all those interested in the subject.

While many books hype the latest fad, here at last (!) is a ?realist's' toolbox designed for public administrators who need to know the costs as well as the benefits of managerial theories and technologies.
-- Mel Dubnick, Department of Public Administration at Rutgers University and former Managing Editor of the Public Administration Review

Today's public administrators must be more than the effective managers of their agencies' internal operations. In order to manage a complex set of interorganizational relationships spanning governments, nonprofit organizations and private firms in a complex global economy, they and their organizations must be capable of great agility and change. Effectiveness is a necessary but not sufficient condition for success: Today's public managers must reach beyond competence to be creative innovators and agents of change.

This book introduces public sector professionals to a set of innovation tools: Strategic Planning, Reengineering, Total Quality Management, Benchmarking, Performance Measurement and Management, Team Management, Privatization. It shows how to understand them, use them and integrate them into any organization, and how they will take public managers beyond competence to be creative innovators.

The creative public manager must continually look for new tools and new approaches. Tools for Innovators will help in this search, and in meeting and surmounting the challenges of a changing public sector.

In a gunfight, there's no second place winner...
Airsoft is the new frontier in the field of reality-based law enforcement training. Police trainers owe it to the profession and to the safety of all warriors to develop and implement the very best training methods available . Police officers must be trained in realistic, real-life situations with scenarios that elevate the stress level to simulate reality- anything less is unfair to our officers and a disservice to the profession. Airsoft technology fills the gap between static, square range based training and the reality of a dynamic armed confrontation. The technology is easy to master, low cost, and provides a realism to force-on-force training that is difficult to surpass. Force-On-Force Police Training Using Airsoft introduces police trainers to the how-to of using these weapons, the various types available, technical data, and offers sound advice on the safety aspects of reality-based training. This book provides a complete training program and is an essential addition to the police use-of-force instructor's library.

The humanitarian principles of humanity, neutrality and impartiality provide an ethical framework that defines and delineates the humanitarian space within which relief agencies are supposed to operate. Current experiences, however, show that these traditional principles were not designed to cope with the development underlying the increasing merging of humanitarian aid and politics. To avoid political manipulation, relief organizations must rethink these principles and face the responsibility of getting more involved in the broader political arena to be able to take appropriate action, and to avoid long-term damages on a society. The author examines the difficult realities in a heterogenic humanitarian environment, by addressing all the complex legal and political issues surrounding an emergency, including the impact of external actors like donors, host governments, and armed forces. It therefore provides a realistic understanding for everyone who is working in the field of humanitarian aid and development policy of the possibilities and limits of being "neutral" and "impartial" in current crisis responses. In this regard, the paper further analyzes the 'Sphere' process on how far it is taking political influences on humanitarian aid into consideration, and can thus actually be seen as a reasonable guideline for relief organizations in the 21st century.

In the past three or four decades, public finance theorists and practitioners have struggled to identify and design institutional arrangements to help close the gap between the preferences of voters and the mix of public services actually delivered. Participatory budgeting is potentially a good approach. This book presents an authoritative guide to the principles and practice of participatory budgeting, providing a careful analysis of the potentials of participatory budgeting in strengthening inclusive and accountable governance as well as risks associated with interest group capture of participatory processes. For interested policy makers and practitioners, the book presents the 'nuts and bolts' of participatory budgeting. It provides a regional survey of such practices worldwide and draws lessons from seven individual country case studies. A CD-ROM included with the book contains these seven country case studies on Bangladesh, India, the Philippines, Russia, South Africa, Thailand and the Ukraine.

This book brings together a selection of June Pallot's most significant work. Written from a country (New Zealand) that led the world in many aspects of its financial management reforms, this work provides thoughtful comment on matters that remain of crucial importance today, especially the constitutional need to carefully monitor and respond to the reform initiatives and motives of executive government. Revisiting accounting issues and developments in the public sector, and reminding readers that the fundamental purpose of government accounting is different from that for the business sector, this book provides a timely reminder of the need for caution when considering the application in the public sector of accounting techniques devised for business purposes. June Pallot's legacy challenges accountants in the public sector to find better ways of addressing ""collective decision-making under new governance approaches"", proposes ways forward and offers suggestions for future research. This book, prepared by her colleague Susan Newberry, is a tribute to June's work.

Governments in a number of Western countries are attempting to improve the efficiency, appropriateness and equity of their health systems. One of the main ways of doing this is to devolve purchasing responsibility from national and regional to more local agencies based in primary care. These primary care organisations are allocated budgets that span both primary and secondary services. This book draws on an extensive government-funded evaluation of the UK primary care led total purchasing experiment to shed light on important questions raised by these policies. In particular, it attempts to answer these questions: * Can general practitioner led primary care organisations successfully use an ability to purchase health services to achieve either more efficient or better health care for their patients? * What are the ingredients of more or less successful primary care purchasing organisations? * What lessons can be drawn from the experience of such a large and complex evaluation?