Can we rely on the altruism of professionals or the public service ethos to deliver good quality health and education services? And how should patients, parents, and pupils behave - as grateful recipients or active consumers? This book provides new answers to these questions - a milestone in the analysis and development of public policy, from one of the leading thinkers in the field. It provides a new perspective on policy design, emphasising the importance of analysing the motivation of professionals and others who work within the public sector, and both their and public service beneficiaries' capacity for agency or independent action. It argues that the conventional assumption that public sector professionals are public-spirited altruists or 'knights' is misplaced; but so is the alternative that they are all, in David Hume's terminology, 'knaves' or self-interested egoists. We also must not assume that individual citizens are passive recipients of public services (pawns); but nor can they be untrammelled sovereigns with unrestricted choices over services and resources (queens). Instead, policies must be designed so as to give the proper balance of motivation and agency. The book illustrates how this can be done by detailed empirical examination of recent policies in health services, education, social security and taxation. It puts forwards proposals for policy reform, several of which either originated with the author or with which he has been closely associated: universal capital or 'demogrants', discriminating vouchers, matching grants for pensions and for long-term care, and hypothecated taxes.

Governance Networks in the Public Sector presents a comprehensive study of governance networks and the management of complexities in network settings. Public, private and non-profit organizations are increasingly faced with complex, wicked problems when making decisions, developing policies or delivering services in the public sector. These activities take place in networks of interdependent actors guided by diverging and sometimes conflicting perceptions and strategies. As a result these networks are dominated by cognitive, strategic and institutional complexities. Dealing with these complexities requires sophisticated forms of coordination: network governance. This book presents the most recent theoretical and empirical insights into governance networks. It provides a conceptual framework and analytical tools to study the complexities involved in handling wicked problems in governance networks in the public sector. The book also discusses strategies and management recommendations for governments, business and third sector organisations operating in and governing networks. Governance Networks in the Public Sector is an essential text for advanced students of public management, public administration, public policy and political science, and for public managers and policymakers.

Can we rely on the altruism of professionals or the public service ethos to deliver good quality health and education services? How should patients, parents and pupils behave - as grateful recipients or active consumers? The book provides new answers to these questions, and evaluates recent government policies in health services, education, social security and taxation, and puts forward proposals for policy reform: universal capital or 'demogrants', discriminating vouchers, matching grants for pensions and for long-term care and hypothecated taxes.

This volume, the result of the 21st Conference on Postal and Delivery Economics (Ireland, 2013), describes the continuing problem of the decline of the postal sector in the face of electronic competition and offers strategies for the survival of mail services in a digital age.The 25 original papers in this collection provide econometric analyses on the changing demand and elasticity of mail in the modern era. Proposed solutions to declining interest in the postal sector include closer links between mail services and the digital sphere, expansion of the parcel sector, changes to the universal service obligation, legal reform and regulatory change. Professors and students of regulatory economics will have an interest in this book, as will managers and other decision-makers working within the postal sector. Contributors include: D. Bailly, L. Balk Hope, C. Borsenberger, A.T. Bozzo, M.D. Bradley, T.J. Brennan, K.L. Capogrossi, I. Carslake, M.M. Cigno, K.K. Clendenin, J. Colvin, H. Cremer, M.A. Crew, P. De Donder, B.K. Eakin, R. Eccles, K. Elkela, A. Fratini, F. Fustier, R.R. Geddes, D. Geradin, B. Gough, A. Gustafsson, A. Haller, J. Hearn, H. Hennessy, A. Hildingsson, A.C. Houck, G. Houpis, C. Jaag, L. Janin, D. Joram, S. Lecou, J. Levin, C. Malamataris, B. Marsh, M. Meidinger, M. Moloney, H. Nikali, C.J. Paterson, E.S. Pearsall, M.K. Perkins, J. Pickett, R. Sahly, S. Selander, C. Sheedy, M. Srinivasan, V.I. Stanford, C. Strobel, G. Swinand, U. Trinkner, T. Uotila, J. Vantomme, T. Walsh

This book investigates the professional needs and training requirements of an ever-changing public service workforce in Australia and the United Kingdom. It explores the nature of future roles, the types of skills and competencies that will be required and how organisations might recruit, train and develop public servants for these roles. Leading international research - practitioners make recommendations for how local organisations can equip future public servants with the skills and professional capacities for these shifting professional demands, and the skillsets they will require. Drawing on ideas that have been developed in the Australian and UK context, the book delves into the major themes involved in re-imagining the public service workforce and the various forms of capacities and capabilities that this entails. It then explores delivery of this future vision, and its implications in terms of development, recruitment and strategy.

The New Public Service: Serving, not Steering provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest. It is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; and (7) value people, not just productivity. The New Public Service asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it. It celebrates what is distinctive, important, and meaningful about public service and considers how we might better live up to those ideals and values. The revised fourth edition includes a new chapter that examines how the role and significance of these New Public Service values have expanded in practice and research over the past 15 years. Although the debate about governance will surely continue for many years, this compact, clearly written volume both provides an important framework for a public service based on citizen discourse and the public interest and demonstrates how these values have been put into practice. It is essential reading fo students and serious practitioners in public administration and public policy.

A comparative study of the senior civil service in Britain, France, Germany, Italy, Spain, Belgium, the Netherlands, Austria, Greece, Denmark and Sweden. The book provides valuable information about the structures, and composition of the higher civil service and its position in the political structure through a comparative framework.

When Women Lead is a fascinating study of the different leadership styles of men and women in American politics. Providing close studies of key state legislatures, Professor Rosenthal provides an original insight into the workings of the largest cohorts of women in institutional leadership roles. Her work marks an important contribution to understanding gender, organizational leadership, and legislatures.

The operation of public services at both domestic and European levels is becoming a subject of considerable interest to researchers and policy makers alike. This book examines the economic and political implications of public services alongside a detailed analysis of their legal impact. Through this analysis, a new concept of constitutional citizenship is identified; a concept which would give consumers, as well as employees, new rights. The book also examines the new doctrine of services of general economic interest, as enshrined in the Amsterdam Treaty, and the impact it will have on public services. The privatization of public services and the resulting impact on consumers is also dealt with.

Disputes over government policies rage in a number of areas. From taxation to climate change, from public finance to risk regulation, and from health care to infrastructure planning, advocates debate how policies affect multiple dimensions of individual well-being, how these effects balance against each other, and how trade-offs between overall well-being and inequality should be resolved. How to measure and balance well-being gains and losses, is a vexed issue. Matthew D. Adler advances the debate by introducing the social welfare function (SWF) framework and demonstrating how it can be used as a powerful tool for evaluating governmental policies. The framework originates in welfare economics and in philosophical scholarship regarding individual well-being, ethics, and distributive justice. It has three core components: a well-being measure, which translates each of the possible policy outcomes into an array of interpersonally comparable well-being numbers, quantifying how well off each person in the population would be in that outcome; a rule for ranking outcomes thus described ; and an uncertainty module, which orders policies understood as probability distributions over outcomes. The SWF framework is a significant improvement compared to cost-benefit analysis (CBA), which quantifies policy impacts in dollars, is thereby biased towards the rich, and is insensitive to the distribution of these monetized impacts. The SWF framework, by contrast, uses an unbiased measure of well-being and allows the policymaker to consider both efficiency (total well-being) and equity (the distribution of well-being). Because the SWF framework is a fully generic methodology for policy assessment, Adler also discusses how it can be implemented to inform government policies. He illustrates it through a detailed case study of risk regulation, contrasting the implication of results of SWF and CBA. This book provides an accessible, yet rigorous overview of the SWF approach that can inform policy-makers and students.

Focusing on the region of the Arab world--comprising some two hundred million people and twenty-one sovereign states extending from the Atlantic to the Persian Gulf--this book develops a theory of social change that demystifies the setbacks this region has experienced on the road to transformation. Professor Sharabi pinpoints economic, political, social, and cultural changes in the last century that led the Arab world, as well as other developing countries, not to modernity but to neopatriarchy--a modernized form of patriarchy. He shows how authentic change was blocked and distorted forms and practices subsequently came to dominate all aspects of social existence and activity--among them militant religious fundamentalism, an ideology symptomatic of neopatriarchal culture. Presenting itself as the only valid option, Muslim fundamentalism now confronts the elements calling for secularism and democracy in a bitter battle whose outcome is likely to determine the future of the Arab world as well as that of other Muslim societies in Africa and Asia.

The growing economic power of government has prompted many studies to seek to establish the optimum size of government and how it might relate to economic growth, productivity and inflation. Vaclav Rybacek examines how these studies have used national accounts and officially published statistics to invariably underestimate the size of government, which has lead to erroneous economic policy recommendations and ultimately to an unrealistic assessment of a government's ability to meet its debts. The book shows how the methodology of macroeconomic statistics has failed to keep pace with the expansion of government and has misallocated, for example, many public producers in the field of financial services, to the corporate sector. Even central banks conducting government policy are shown to stand outside official figures on the size of government. Similarly, when showing the relative size of government, the choice of denominator, such as GDP, can further lead to underestimating government size. Drawing on Austrian economic theory, in particular in relation to market operation, the book offers a more robust methodology for the measurement of government, which is then used to recalculate fiscal indicators and GDP in order to present a more appropriate set of data for the analysis of public sector dynamics in the majority of EU countries.

According to the author, the civil servant, must be allowed to play its role in an atmosphere of transparency.

According to conventional wisdom, public ownership of industry in post-war Britain led, invariably, to under-performance. This book casts doubt upon this view by showing that, as far as the labour productivity record of the expanding state-owned industries is concerned, this was clearly not the case. The book compares the 1954-79 labour productivity record of 5 expanding public sector industries to that of 24 expanding, capital intensive, mass-production industries in the British private sector. The author shows that the public sector industries' labour productivity growth was significantly faster than that of the private sector industries. Strikingly, he also finds that the state-owned industries were narrowing their productivity gap with their US counterparts at a significantly faster rate than the private sector industries. Dr Iordanoglou concludes that it is possible that public ownership had - in the historical period investigated - a long-term positive effect on these industries. This book will be of great interest to scholars of industrial economics, public sector economics and economic history.

Critical examinations of efforts to make governments more efficient and responsive Political upheavals and civil wars in the Middle East and North Africa (MENA) have obscured efforts by many countries in the region to reform their public sectors. Unwieldy, unresponsive-and often corrupt-governments across the region have faced new pressure, not least from their publics, to improve the quality of public services and open up their decisionmaking processes. Some of these reform efforts were under way and at least partly successful before the outbreak of the Arab Spring in 2010. Reform efforts have continued in some countries despite the many upheavals since then. This book offers a comprehensive assessment of a wide range of reform efforts in nine countries. In six cases the reforms targeted core systems of government: Jordan's restructuring of cabinet operations, the Palestinian Authority's revision of public financial management, Morocco's voluntary retirement program, human resource management reforms in Lebanon, an e-governance initiative in Dubai, and attempts to improve transparency in Tunisia. Five other reform efforts tackled line departments of government, among them Egypt's attempt to improve tax collection and Saudi Arabia's work to improve service delivery and bill collection. Some of these reform efforts were more successful than others. This book examines both the good and the bad, looking not only at what each reform accomplished but at how it was implemented. The result is a series of useful lessons on how public sector reforms can be adopted in MENA.

The first systematic examination of the federal civil service in nearly forty years, "The Foundation of Merit" analyzes the historical development of the civil service in the context of the political and democratic environment that is central to its effectiveness and legitimacy. Patricia Ingraham describes theincremental and disjointed growth of the federal civil service and explains how, and why, it came to be a system with control in the wrong places, with discretion in the wrong places, and why--in its current form--it has little hope of meeting the enormous challenges of the next century.

The book concludes with an examination of the need for reform, the challenges that have shaped that need, and the lessons from the past that should guide the reforms of the future.

Named Best Book in Public and Nonprofit Management, 1999-2000
Academy of Management

Named Best Book in Environmental Management, 1999
American Society for Public Administration

Leaking landfills, oil contamination, illegal waste disposal, and pervasive air pollution . . . Today's managers and policy makers face a multitude of environmental challenges, choices, and opportunities. Some work in the public or private sectors. Some are regulators or regulated. Whether they are environmental specialists or not, managers must understand scientifically complex environmental mandates and shifting ambiguities in order to address them proactively. They must not only cultivate organizational awareness of environmental values, but also remain committed to engaging in these values.

The authors of Managing for the Environment draw from their extensive managing, consulting, and research experiences to give managers, elected officials, students, and concerned citizens the tools they need to address environmental issues effectively.

Authoritative, insightful, and the first of its kind to take a strategic management view, this book:

• Describes current issues and trends in environmental affairs, including sustainable development, risk-based priority setting, managing for results, market incentives, and environmental justice
• Explains what readers should know about environmental laws and their implementation
• Shows how managers can incorporate environmental management concepts into their organizations' thinking by linking strategies, structures, and informational systems
• Offers strategies for overcoming the political, economic, and organizational obstacles to doing so
• Provides methods for understanding, defining, and communicating environmental risks and responses to employees, the media, and communities
• Presents constructive conflict resolution strategies for handling difficult environmental disputes

What is the role of the public bureaucracy in social, economic, and political development? What are the alternatives of development for newly emerging nation-states? How does a bureaucracy satisfy or inhibit the requisites of democratic development? Twelve outstanding scholars--Joseph LaPalombara, Fritz Morstein Marx, S. N. Eisenstadt, Fred W. Riggs, Bert F. Hoselitz, Joseph J. Spengler, Merle Fainsod, Carl Beck, J. Donald Kingsley, John T. Dorsey, Ralph Braibanti, and Walter B. Sharp--approach these questions both by historical analysis (in the U.S. and in a score of countries in Europe, Asia, and Africa), and by empirical field research (in such varied places as Nigeria, Pakistan, and Viet Nam). Originally published in 1963. The Princeton Legacy Library uses the latest print-on-demand technology to again make available previously out-of-print books from the distinguished backlist of Princeton University Press. These editions preserve the original texts of these important books while presenting them in durable paperback and hardcover editions. The goal of the Princeton Legacy Library is to vastly increase access to the rich scholarly heritage found in the thousands of books published by Princeton University Press since its founding in 1905.

With contributions from leading regional scholars, Public Administration in Africa: Performance and Challenges examines the complexities of the art of governance from the unique African perspective. The editors bring together a cohesive study of the major issues and regions by taking an analytic approach with the strong problem-solution application. Regions addressed range from South Africa, Congo, Uganda, Nigeria, Ghana, Mauritius, and Botswana. Themes include colonialism, reform, poverty, economy, decentralization, financing, media, political structures, and more. Beginning with an analysis of the relationship of policy design and its destination, service delivery, the book discusses the historical development of a state that has gone through upheavals in government and explores a decayed political economy that ultimately results in a need for sweeping measures. The text examines the issues emerging policy-makers in Africa must tackle, namely poverty and the denial or lack of resources to keep a dignified human life. It highlights how the media can be a catalyst for good governance and provides analytical aspects of implementing good governance reforms. The book concludes with an examination of the concepts of decentralization and devolution in measuring service delivery performance and an exploration of Africa's economic success story. It also details the African Peer Review Mechanisms in selected African countries and provides a holistic analysis of local government functioning in Africa. These features and more make it an interdisciplinary reference for diverse social, economic, political, and administrative issues.

Seminal articles on organisational commitment in public organisations have assumed that employees reciprocate the attitudes of their peers, but recent studies suggest that the impact of managers' organisational commitment on employees' organisational commitment depends on how leaders convey their organisational commitment. In this study we investigate how transformational leadership moderates the relationship between mangers' and employees' organisational commitment. Multilevel data from surveys of 68 principals and 1,349 teachers in the area of upper secondary education show that there is no direct relationship between principals' and teachers' organisational commitment, but that transformational leadership moderates the relationship.

Good governance is one of the UK's fundamental values, and citizens are entitled to expect that public officials, both elected and non-elected, behave according to the highest standards of ethical behaviour. However, such lofty aspirations are not enough to root out corruption. If integrity in public life is to be maintained, the core principles behind it must be constantly sustained and strengthened. This new Haus Curiosities volume, published in collaboration with Westminster Abbey Institute, looks at the place and meaning of integrity in the individual public servant, in public service institutions, and in the wider public they purport to serve. It tries to answer the fundamental questions of what integrity means in public life, what lasting value it has, and why it has such a critical part to play in the constitution of Britain. The book also explores how people in public service institutions can cease to behave with humanity when those institutions deny the individual human spirit. On the other hand, the authors argue for the critical importance of institutions in upholding values when fallible humans forget them, as we have witnessed in the Civil Service's steadfast and stabilising response to the Brexit referendum and its uncertain aftermath. Integrity in Public Life provides a critique of and an essential guide to integrity, leaving the reader with some hope for its continued place in public life.