The book is unique within the competition as readers will gain an understanding of how to build effectiveness, rather than just efficiency, into their thinking and into the culture of their organisations. The book applies to an international audience in the public sector and also across sectors. Written by two leading authorities and practitioners of public management performance measurement.

The concept of hybridity, although well developed in various research areas, is relatively new in the management field, where "organisational hybridity" refers to organisations that combine managerial features, value systems and institutional logics of different sectors (market, state, civil society). Hybrid organisations have traditionally been compared with private, public and non-profit ones, by considering goal ambiguity, governance, organisational structures, personnel and purchasing processes, and work-related attitudes and values. This research has led to substantial evidence on relevant differences between hybrid and other organisations. Hybridisation has also become a permanent feature in today's welfare system. New Public Management and welfare state reforms of the mid 1990s contributed to the emergence of hybrid organisations, with neo-institutional theory also attributed to this phenomenon. Considering the hybrid phenomenon as a whole, little is known about governance and controls, especially with regard to accountability mechanisms and issues such as the prevention of corruption. Even less is known when we consider the main variables of hybridity to be mixed ownership, competing institutional logics, multiplicity of funding arrangements, and public and private forms of financial and social control. This book seeks to answer the unsolved questions related to hybrid organisations. It does so by adopting a multifaceted approach along its ten chapters, which focus on different national contexts, including the UK, Italy, Australia, and Sweden, as well as global organisations. The authors consider policy sectors including humanitarian aid, local transport, healthcare, and welfare services.

Representing the latest thinking in this fast-moving and often emotive field, this book offers a remarkably comprehensive international coverage of the public aspects of archaeology. The process of survey and inventory, rescue and archaeology, conservation and protection have until now been studied largely on the basis of individual countries and their administrative and legislative structures. Now, by virtue of its broad geographical coverage, this volume provides many rights and guidelines not hitherto brought into focus: the history and philosophy of archaeological heritage management, case studies (regional, national and specialised), and the training and qualification of archaeologists for heritage management. This book is essential reading for all students, researchers and practitioners concerned with archaeological heritage management, public administration and the legal community whose work involves archaeological issues.

Context is a central concept in organization and management studies, yet it is often used in a generalized, unspecific manner. This book offers an interactionist view on context as a dynamic, relational, and socially enacted phenomenon. It explores context in action and the theoretical, methodological, and analytical consequences of this approach through a collection of reflections and research experiences from the dynamic field of health care. In the opening chapters, the editors present their framework for studying context in action and outline three main approaches, centered on the following questions: What constitutes context for a phenomenon or an event? How do actors understand, experience, and engage with context? How do contexts change and what is the role of actors in such processes? Context and action are then explored through a range of topics such as enactment and organizational change, policy implementation, executive work, strategic change, materiality, technology, patients and relatives' perspectives, integrated care, quality improvement, and health care support work. Relevant to both management researchers and practitioners, this volume provides a definition of context as theoretical construct based on interactionist and process based perspectives, and a practical framework for studying context in action which the reader can use in their own work.

Strategic management is widely seen as essential to the public services, leading to better performance and better outcomes for the public. In fact, the private sector idea of strategic management has become so powerful in the public sector that politicians and policy makers have begun to talk about the importance of the modern state being strategic - and we may be witnessing the emergence of the Strategic State. Strategic Management for the Public Sector draws on experience and research from a range of countries and provides a theoretical understanding of strategic management that is grounded in the public sector. Drawing on the latest theory and research this text provides a fresh look at foresight, analysis, strategic choice, implementation and evaluation. This book also offers original and detailed case studies based on up to date evidence from different public sector settings, helping the reader to build on their understanding of theories and concepts presented earlier in the book. Strategic Management for the Public Sector has been written specially for managers and students taking postgraduate courses such as MBAs and MPAs. It will also appeal to individual managers and civil servants in the public sector looking for an accessible book to read as part of their own independent personal development.

* Explores the many roles women play in the criminal justice system, including victims, justice-involved individuals, and professionals. * Designed to appeal to a generation standing on the threshold of change they believe in and helped to initiate, within the context of contemporary social movements such as the #MeToo movement and Black Lives Matter. * Features an empowerment approach that focuses on the intersection of gender, race, and class.

Disputes over government policies rage in a number of areas. From taxation to climate change, from public finance to risk regulation, and from health care to infrastructure planning, advocates debate how policies affect multiple dimensions of individual well-being, how these effects balance against each other, and how trade-offs between overall well-being and inequality should be resolved. How to measure and balance well-being gains and losses, is a vexed issue. Matthew D. Adler advances the debate by introducing the social welfare function (SWF) framework and demonstrating how it can be used as a powerful tool for evaluating governmental policies. The framework originates in welfare economics and in philosophical scholarship regarding individual well-being, ethics, and distributive justice. It has three core components: a well-being measure, which translates each of the possible policy outcomes into an array of interpersonally comparable well-being numbers, quantifying how well off each person in the population would be in that outcome; a rule for ranking outcomes thus described ; and an uncertainty module, which orders policies understood as probability distributions over outcomes. The SWF framework is a significant improvement compared to cost-benefit analysis (CBA), which quantifies policy impacts in dollars, is thereby biased towards the rich, and is insensitive to the distribution of these monetized impacts. The SWF framework, by contrast, uses an unbiased measure of well-being and allows the policymaker to consider both efficiency (total well-being) and equity (the distribution of well-being). Because the SWF framework is a fully generic methodology for policy assessment, Adler also discusses how it can be implemented to inform government policies. He illustrates it through a detailed case study of risk regulation, contrasting the implication of results of SWF and CBA. This book provides an accessible, yet rigorous overview of the SWF approach that can inform policy-makers and students.

Transforming Organizations provides in-depth case studies of outstanding government executives who dramatically changed both the performance and management of their organizations. The book includes case studies of Dan Goldin of the National Aeronautics and Space Administration, Ken Kizer of the Veterans Health Administration, James Lee Witt of the Federal Emergency Management Agency, and four high-ranking government officials who changed procurement in the Department of Defense. In addition, the book includes interviews with NASA Administrator Goldin and FEMA's Director Witt. The volume also includes an essay by Ken Kizer on his experience transforming the Veterans Health Administration. From these case studies, Mark A. Abramson and Paul R. Lawrence develop eight lessons that all executives can learn from in transforming their organization: select the right person, involve key players, engage employees, and persevere.

Using a set of rules as a guide for cost-effective policy analysis, Communicating Social Science Research to Policy Makers helps applied researchers avoid costly mistakes in policy planning and public administration research. Beginning with a practical approach to policy analysis, authors Roger J. Vaughan and Terry F. Buss show the reader how to prepare a nonbiased description of the problem to be studied, how to diagnose the causes of the problem, how to explore the various strategies for dealing with the problem and related issues, how to use formal forecasting projections, how to do cost-benefits analysis, how an analyst can decide what information to communicate, and strategies for the most-effective communication of policy analysis.

The term "entrepreneurship" has usually been associated with private sector activities. The term has appeared frequently in public sector literature, with scholars challenged to find new multi-disciplinary frameworks. This collection contributes to the debate due to a confusing array of terminology on creativity, innovation and entrepreneurship. Scholars and practitioners are looking for flexible and adaptable approaches to shaping organisations. Key challenges face public sector institutions and partners, and success will be dependent on how well the public sector finds new ways to deliver excellent public services, and leverage support and resources from non-state partners. Public sectors across the globe have a poor record on productivity despite a dramatic expansion in public expenditure, but the on-going global economic recession has brought into focus the "innovation and enterprise imperative" (Brown & Osborne, 2013). Innovation is embedded into daily routines and interactions with non-state actors, but these chapters illustrate ample evidence on how innovative actors can be. Scholars have contributed studies of flourishing innovation and enterprise in this important field.

This book is novel in that it reveals significant issues of economics, management and business fields currently observed in network industries such as public utilities and transportation, and provides empirical evidence of their mechanisms and policy implications from various perspectives. This is a holistic collection of literature on public utilities economics and management, since the industries discussed include a wide range such as electricity, water supply, sewerage, transport, and postal service, which compound social infrastructure as public benefit service, and the issues examined contain not only economics topics such as cost, efficiency, and productivity, but also management topics such as governance, strategy and organizational restructuring. The book also investigates general private companies to derive future implications for policy and governance of public utilities, and covers multiple countries such as Japan, the US, and Vietnam. It demonstrates various empirical approaches and methodologies for public utility analysis through 17 chapters by experts in each field, which contributes to further cultivation of empirical studies in public utilities.

This book by a pioneer generation civil servant is a fascinating and an engaging account of Singapore's spectacular development from a sleepy backwater village to a first world State within a single generation and defying, in the process, all odds against its survival. This story is unique in many ways and starts right at the beginning when Singapore became a self-governing State in 1959, the same year the author entered the civil service. The author's involvement and participation in the detailed planning of pioneering policies, the strategies adopted and their implementation at the ground level by many front line ministries and institutions, in which he has served for more than four decades, have given him a unique hands-on experience and observations derived in working from the inside - in areas ranging from slum clearance to representing the State overseas. The story also details how the cooperation between an honest and visionary leadership and the citizenry created an effective professional, proactive and productive public administration, which excelled in service delivery at home, and enabled the State to punch above its weight globally, overcoming at the same time many political, economic and security challenges, amongst others, and always ever mindful that nothing in the scheme of things can be taken for granted. The success achieved and the many lessons learnt therefrom have universal application and had attracted global interest.The story is very well illustrated with compelling and illuminating insights and richly complemented by the author's anecdotal observations throughout.

This second volume of The Official History of the British Civil Service explores the radical restructuring of the Civil Service that took place during the Thatcher and Major premierships from 1982 until 1997, after a period of confusion and disagreement about its future direction. The book brings a much-needed historical perspective to the development of the 'new public management', in which the UK was a world-leader, and considers difficult questions about the quality of democratic governance in Britain and the constitutional position of its Civil Service. Based on extensive research using government papers and interviews with leading participants, it concentrates on attempts to reform the Civil Service from the centre. In doing so, it has important lessons to offer all those, both inside and outside the UK, seeking to improve the quality, efficiency and accountability of democratic governance. Particular light is shed on the origins of such current concerns as: The role of special advisers The need for a Prime Minister's Department The search for cost efficiency Accountability to Parliament and its Select Committees Civil Service policy-making capacity and implementation capability. This book will be of much interest to students of British history, government and politics, and public administration.

This study investigated the management of intellectual capital (observed as internal capital, external capital, and human capital) as a tool for non-financial organizational performance (observed as effectiveness, efficiency, and reputation). The study used self-administered survey questionnaires to collect data on both the intellectual capital and non-financial organizational performance aspects of the Malaysian public sector which has undergone a radical transformation through New Public Management Reforms. The total number of participants was 1,092 covering the three levels (federal, state, and the local governments) of the government. The results of the survey questionnaire were analyzed using a multivariate Structural Equation Model, and revealed that there is a significant and positive relationship between intellectual capital and performance. Findings provide useful input to policymakers into the review of the relevant intellectual capital resources, and on improving the public sector performance. From a practical perspective, one way of increasing the level of public sector performance is to tie performance to intellectual capital.

This book combines academic wisdom and practitioners' insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-a-vis technology, innovation and "big data", and their disruptive effects on society and government. This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.

Challenging some of the established practices of public policy and administration, which have been called into question in recent years by the financial and banking crises of 2008, the authors specifically seek to investigate current public sector management and the public managers acting in the interests of civil society to get to the heart of best practice.

Multifaceted social problems such as safety, social inclusion, poverty, mobility, rural development, city regeneration, or labour market integration require integrated approaches to steering. NPM-related fragmentation of policy and fragmentation of implementation lead to unsatisfactory public outcomes and a heightened experienced loss of control on the part of policy makers. Governments are therefore looking for new instruments to address the boundary-spanning nature of many social problems. In their quest for achieving valued social outcomes, they struggle with their new role, and the insufficiency of both markets and hierarchies. In this book, authors explore new organisational mechanisms, arrangements and ideas to deal with this fragmentation. New post-NPM steering and coordination practices come in various shapes and names, and current research suffers from considerable terminological confusion. The book first looks at various new organisational arrangements and mechanisms, including whole-of-government, collaborative governance, network governance, and outcome steering. It then goes on to unpack the outcomes these new steering instruments are supposed to achieve, and explores their effect on democracy, power, and the role of government.

As corruption is a serious problem in many Asian countries their governments have introduced many anti-corruption measures since the 1950s. This book analyzes and evaluates the anti-corruption strategies employed in Hong Kong SAR, India, Indonesia, Japan, Mongolia, the Philippines, Singapore, South Korea, Taiwan, and Thailand. These countries are selected because they represent the three major patterns of corruption control with Japan adopting Pattern 1 (anti-corruption laws without any anti-corruption agency [ACA]); India, the Philippines and Taiwan employing Pattern 2 (anti-corruption laws with multiple ACAs); and, Singapore, Hong Kong SAR, Thailand, South Korea, Indonesia, and Mongolia belonging to Pattern 3 (anti-corruption laws with a single ACA). Among the ten countries only Singapore and Hong Kong SAR have succeeded in minimizing corruption because of the commitment of their political leaders in curbing corruption, their favorable policy contexts, and the impartial implementation of effective anti-corruption measures. On the other hand, the other eight Asian countries have failed to curb corruption because of the lack of political will, their unfavorable policy contexts, and their reliance on ineffective anti-corruption measures.

This book is unique because: 1) it focuses on typical public and nonprofit organization activities and the common ground shared by these organizations; 2) it takes an integrative approach that emphasizes design, data collection and analysis; 3) it uses common cases across the chapters to illustrate the everyday nature of research and; 4) it incorporates practical exercises to reinforce concepts across all sections of the text. The approach and accompanying cases and exercises have been vetted through original classwork taught by the authors in a variety of courses at both the undergraduate and graduate levels. Original research examples are in the context of functional areas commonly found in the management and leadership of public agencies and nonprofit organizations including resource acquisition (grantmaking and grant writing), evaluative processes (assessment, grant compliance, program evaluation), and future planning (collaborative relationships, organizational capacity, program management, relationships with collaborators and other stakeholders, strategic planning) through the lense of common social policy issues facing leaders today: the aging population, the conduct of elections, drug use, gender, homelessness, poverty, race, reproductive health, technological change, and violence. Examples will highlight intergovernmental institutions in which public service occurs (federal, state, and local governments) and provide expanded reach to nonprofit organizations (service, advocacy, and faith-based groups) and the networked arrangements and collaborations that comprise a significant portion of today's public service. Part I, Research Basics: What Do We Want to Know and Why, is comprised of three chapters - research process, applied research questions & literature, applied research designs. Part II, Data Collection: Where and How Can We Gather Information, covers data collection in the field and survey research and Part III - Data Analysis and Writing: What Does It Mean? How Can It Be Used, will cover data analysis, writing, and presenting and using applied research. Accompanying instructor resources will include assignments, discussion questions, and exercises that will be referenced in the book and made available online. Some exercises can be established with feedback loops using actual data from the author's research projects. Each chapter will include detailed figures to highlight important concepts and questions, e.g. What is important? What are next steps? How can these data be used in other ways? Who might be interested in these data or in the analysis? Parts II and III will include forms that can be used for research projects; the applied examples in the book contain the authors' forms and formats for documenting data collection and for reporting the results of data analysis. The authors will also include excerpts of each of the types of writing referenced in Chapters Seven and Eight, and in some cases will include full documents.

Singapore was ranked first for the competence of its public officials from 1999 to 2002 by "The Global Competitiveness Report". While research has been done on various aspects of public administration in Singapore, there is to date no comprehensive study of the Singapore Civil Service and the statutory boards and their contribution to the attainment of national development goals. The aim of this book is to rectify this gap in the literature by providing a detailed study of public administration Singapore-style. Public administration Singapore-style is characterized by these features: macho-meritocracy; competing with the private sector for talent; low level of corruption; reliance on institutional and attitudinal administrative reforms; reliance on statutory boards to implement socio-economic development programs; effective policy implementation, improving service to the public; and using policy diffusion to solve problems. The book's main thesis is that the nature of public administration in Singapore results from the combined influence of Singapore's policy context and the various policies introduced by the People's Action Party government since it assumed office in June 1959, 50 years ago.

During the past decade, globalization and democratization have been the major forces that helped transform the structures, functions, and processes of Asian public sectors. Nevertheless, these transformation efforts of Asian countries vary considerably depending on local context, and have met with different degrees of success. Some countries experienced smooth transformations. For others, the reform process has been more volatile. These issues were explored at a conference July 7-9, 2008 in Bangkok, Thailand, hosted by the Faculty of Political Science, Chulalongkorn University, and co-sponsored by the International Public Management Network, the Asia-Pacific Governance Institute, and Thailand Democracy Watch. This book presents some of the works contributed by participating scholars and practitioners at the conference. The contents fall into three categories: corruption and anti-corruption initiatives, public financial management reforms, and public management reforms with emphasis on performance and results.

This landmark publication addresses key governance issues in the management of development, drawing seminal papers from the 1999 Jubilee conference proceedings of the journal Public Administration and Development. It fills a major gap in the literature and provides a timely review of the state-of-the-art which is both historically-grounded and forward looking. The book is divided into three parts:

• Part 1 poses three challenges spanning past, present and future: the transformation of state, markets and civil society; institutional performance; and humanising globalisation.
• Part 2 focuses on the great contemporary forces shaping public administration and development: state, market, and civil society. It uses case studies to draw conclusions and suggest areas for further research.
• Part 3 addresses important themes for the future: states and economies in transition, conflict management and resolution, poverty and local development, governmental integrity and trust.

This major text for students of public sector management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK. The comparative focus highlights common problems and common factors in successful management across these countries.

The author integrates three traditionally separate concepts in public sector management, arguing for the development of a different kind of management than that appropriate for private enterprise: The notion of differential information between providers and clients in service deliveryThe notion of a core public serviceThe notion of professionalism in service deliveryThroughout, the text focuses on how theory can be applied to management issues and practice, drawing on the direct reports and experiences of managers wherever possible and employing case studies with self-assessment questions to further understanding.

Public services managers who are concerned to improve their management practice or students who are seeking to understand how the particular characteristics of core public services management shape management practice, will particularly welcome this text.

This revised and updated manual presents practice exams similar to those given to firefighter candidates in cities and communities across America. The book opens with a description of the firefighter's role, the important terminology he or she must understand, and the physical, medical, and written tests that every candidate must be able to pass for qualification. General advice and information for prospective firefighters includes physical fitness standards, and learning to recognize and correct weaknesses in visualization, spatial orientation, and more. A brand-new chapter in this edition covers mechanical reasoning, which today's firefighter must be able to command. Features that follow include: A preliminary diagnostic exam Information on revised exams (CPAT) Advice on what a successful firefighter candidate should do to prepare before taking the exam Six full-length practice exams All test questions answered and explained

This volume reflects on the consequences of the increasingly globalized nature of our world for public sector management. Globalization has triggered rapid growth in trade, global financial transactions and cross-country ownership of economic assets. The implications of these multifaceted processes for the welfare of today's and tomorrow's societies are unclear. What is clear, however, is that an increasing number of problems are too complex to be tackled solely at the level of national states. As a result, the size, functions and modi operandi of the public sector in a globalized world are emerging topics in academia and practice.