In the nineteenth and early twentieth centuries, modern states began to provide many of the public services we now take for granted. Inward Conquest presents the first comprehensive analysis of the political origins of modern public services during this period. Ansell and Lindvall show how struggles among political parties and religious groups shaped the structure of diverse yet crucially important public services, including policing, schooling, and public health. Liberals, Catholics, conservatives, socialists, and fascists all fought bitterly over both the provision and political control of public services, with profound consequences for contemporary political developments. Integrating data on the historical development of public order, education, and public health with novel measures on the ideological orientation of governments, the authors provide a wealth of new evidence on a missing link in the history of the modern state.

Behavioral science is playing an increasing role in public policy, and it is raising new questions about fundamental issues - the role of government, freedom of choice, paternalism, and human welfare. In diverse nations, public officials are using behavioral findings to combat serious problems - poverty, air pollution, highway safety, COVID-19, discrimination, employment, climate change, and occupational health. Exploring theory and practice, this Element attempts to provide one-stop shopping for those who are new to the area and for those who are familiar with it. With reference to nudges, taxes, mandates, and bans, it offers concrete examples of behaviorally informed policies. It also engages the fundamental questions, include the proper analysis of human welfare in light of behavioral findings. It offers a plea for respecting freedom of choice - so long as people's choices are adequately informed and free from behavioral biases.

This work provides the reader with an understanding of team building in a health care environment, and shows managers how to build a team that is committed to delivering quality. Topics covered include key quality concepts, team exercises, how to be a team member, team empowerment and continuous quality improvement. The facilitator's guide provides all the lesson plans, overhead projection masters and guides to all the exercises necessary for the team leader or trainer to run a teambuilding workshop.

This encyclopedic reference/text provides an analysis of the basic issues and major aspects of bureaucracy, bureaucratic politics and administrative theory, public policy, and public administration in historical and contemporary perspectives. Examining theoretical, philosophical, and empirical interpretations, as well as the intricate position of bureaucracy in government, politics, national development, international relations, and a host of other institutions, the book focuses on the multifunctional role of public bureaucracies in societies with various socioeconomic, political, cultural, and ideological orientations and covers a wide range of processes and subjects.

This book is novel in that it reveals significant issues of economics, management and business fields currently observed in network industries such as public utilities and transportation, and provides empirical evidence of their mechanisms and policy implications from various perspectives. This is a holistic collection of literature on public utilities economics and management, since the industries discussed include a wide range such as electricity, water supply, sewerage, transport, and postal service, which compound social infrastructure as public benefit service, and the issues examined contain not only economics topics such as cost, efficiency, and productivity, but also management topics such as governance, strategy and organizational restructuring. The book also investigates general private companies to derive future implications for policy and governance of public utilities, and covers multiple countries such as Japan, the US, and Vietnam. It demonstrates various empirical approaches and methodologies for public utility analysis through 17 chapters by experts in each field, which contributes to further cultivation of empirical studies in public utilities.

Representing the latest thinking in this fast-moving and often emotive field, this book offers a remarkably comprehensive international coverage of the public aspects of archaeology. The process of survey and inventory, rescue and archaeology, conservation and protection have until now been studied largely on the basis of individual countries and their administrative and legislative structures. Now, by virtue of its broad geographical coverage, this volume provides many rights and guidelines not hitherto brought into focus: the history and philosophy of archaeological heritage management, case studies (regional, national and specialised), and the training and qualification of archaeologists for heritage management. This book is essential reading for all students, researchers and practitioners concerned with archaeological heritage management, public administration and the legal community whose work involves archaeological issues.

This major text for students of public sector management combines well-developed management theory with research from a range of countries including Germany, Holland, Ireland, New Zealand, Sweden and the UK. The comparative focus highlights common problems and common factors in successful management across these countries.

The author integrates three traditionally separate concepts in public sector management, arguing for the development of a different kind of management than that appropriate for private enterprise: The notion of differential information between providers and clients in service deliveryThe notion of a core public serviceThe notion of professionalism in service deliveryThroughout, the text focuses on how theory can be applied to management issues and practice, drawing on the direct reports and experiences of managers wherever possible and employing case studies with self-assessment questions to further understanding.

Public services managers who are concerned to improve their management practice or students who are seeking to understand how the particular characteristics of core public services management shape management practice, will particularly welcome this text.

The leading program evaluation reference, updated with the latest tools and techniques The Handbook of Practical Program Evaluation provides tools for managers and evaluators to address questions about the performance of public and nonprofit programs. Neatly integrating authoritative, high-level information with practicality and readability, this guide gives you the tools and processes you need to analyze your program's operations and outcomes more accurately. This new fourth edition has been thoroughly updated and revised, with new coverage of the latest evaluation methods, including: * Culturally responsive evaluation * Adopting designs and tools to evaluate multi-service community change programs * Using role playing to collect data * Using cognitive interviewing to pre-test surveys * Coding qualitative data You'll discover robust analysis methods that produce a more accurate picture of program results, and learn how to trace causality back to the source to see how much of the outcome can be directly attributed to the program. Written by award-winning experts at the top of the field, this book also contains contributions from the leading evaluation authorities among academics and practitioners to provide the most comprehensive, up-to-date reference on the topic. Valid and reliable data constitute the bedrock of accurate analysis, and since funding relies more heavily on program analysis than ever before, you cannot afford to rely on weak or outdated methods. This book gives you expert insight and leading edge tools that help you paint a more accurate picture of your program's processes and results, including: * Obtaining valid, reliable, and credible performance data * Engaging and working with stakeholders to design valuable evaluations and performance monitoring systems * Assessing program outcomes and tracing desired outcomes to program activities * Providing robust analyses of both quantitative and qualitative data Governmental bodies, foundations, individual donors, and other funding bodies are increasingly demanding information on the use of program funds and program results. The Handbook of Practical Program Evaluation shows you how to collect and present valid and reliable data about programs.

Using a set of rules as a guide for cost-effective policy analysis, Communicating Social Science Research to Policy Makers helps applied researchers avoid costly mistakes in policy planning and public administration research. Beginning with a practical approach to policy analysis, authors Roger J. Vaughan and Terry F. Buss show the reader how to prepare a nonbiased description of the problem to be studied, how to diagnose the causes of the problem, how to explore the various strategies for dealing with the problem and related issues, how to use formal forecasting projections, how to do cost-benefits analysis, how an analyst can decide what information to communicate, and strategies for the most-effective communication of policy analysis.

Grappling with ethical issues is a daily challenge for those working in organizations that deliver public services. Such services are delivered through an often bewildering range of agencies and amidst this constant change, there are fears that a public service ethos, a tradition of working in the public interest, becomes blurred. Using extensive vignettes and case studies, Ethics and Management in the Public Sector illuminates the practical decisions made by public officials. The book takes a universal approach to ethics reflecting the world-wide impact of public service reforms and also includes discussions on how these reforms impact traditional vales and principles of public services. This easy-to-use textbook is a definitive guide for postgraduate students of public sector ethics, as well as students of public management and administration more generally.

This second volume of The Official History of the British Civil Service explores the radical restructuring of the Civil Service that took place during the Thatcher and Major premierships from 1982 until 1997, after a period of confusion and disagreement about its future direction. The book brings a much-needed historical perspective to the development of the 'new public management', in which the UK was a world-leader, and considers difficult questions about the quality of democratic governance in Britain and the constitutional position of its Civil Service. Based on extensive research using government papers and interviews with leading participants, it concentrates on attempts to reform the Civil Service from the centre. In doing so, it has important lessons to offer all those, both inside and outside the UK, seeking to improve the quality, efficiency and accountability of democratic governance. Particular light is shed on the origins of such current concerns as: The role of special advisers The need for a Prime Minister's Department The search for cost efficiency Accountability to Parliament and its Select Committees Civil Service policy-making capacity and implementation capability. This book will be of much interest to students of British history, government and politics, and public administration.

This study investigated the management of intellectual capital (observed as internal capital, external capital, and human capital) as a tool for non-financial organizational performance (observed as effectiveness, efficiency, and reputation). The study used self-administered survey questionnaires to collect data on both the intellectual capital and non-financial organizational performance aspects of the Malaysian public sector which has undergone a radical transformation through New Public Management Reforms. The total number of participants was 1,092 covering the three levels (federal, state, and the local governments) of the government. The results of the survey questionnaire were analyzed using a multivariate Structural Equation Model, and revealed that there is a significant and positive relationship between intellectual capital and performance. Findings provide useful input to policymakers into the review of the relevant intellectual capital resources, and on improving the public sector performance. From a practical perspective, one way of increasing the level of public sector performance is to tie performance to intellectual capital.

This book combines academic wisdom and practitioners' insights to critically examine the challenges faced by civil service systems in the 21st Century. Moreover, the book evaluates what types of civil servants are needed to tackle critical issues such as rapidly ageing populations, increased urbanisation, environmental degradation, swift technological advancement, and globalisation of the market place in the social and economic realm of the 21st Century. Its topics range from civil service development in post-Soviet countries indicating that peer-to-peer learning is the way forward, to civil service reforms in China, Japan, and Korea in their quest to satisfy their citizens demands and expectations in the 21st Century. Other topics span across regional analyses by focusing on current dominant trends and challenges confronting administrative and civil service systems, vis-a-vis technology, innovation and "big data", and their disruptive effects on society and government. This book will be of interest to both academics and practitioners, and would-be builders of the 21st Century world.

Challenging some of the established practices of public policy and administration, which have been called into question in recent years by the financial and banking crises of 2008, the authors specifically seek to investigate current public sector management and the public managers acting in the interests of civil society to get to the heart of best practice.

Multifaceted social problems such as safety, social inclusion, poverty, mobility, rural development, city regeneration, or labour market integration require integrated approaches to steering. NPM-related fragmentation of policy and fragmentation of implementation lead to unsatisfactory public outcomes and a heightened experienced loss of control on the part of policy makers. Governments are therefore looking for new instruments to address the boundary-spanning nature of many social problems. In their quest for achieving valued social outcomes, they struggle with their new role, and the insufficiency of both markets and hierarchies. In this book, authors explore new organisational mechanisms, arrangements and ideas to deal with this fragmentation. New post-NPM steering and coordination practices come in various shapes and names, and current research suffers from considerable terminological confusion. The book first looks at various new organisational arrangements and mechanisms, including whole-of-government, collaborative governance, network governance, and outcome steering. It then goes on to unpack the outcomes these new steering instruments are supposed to achieve, and explores their effect on democracy, power, and the role of government.

This book by a pioneer generation civil servant is a fascinating and an engaging account of Singapore's spectacular development from a sleepy backwater village to a first world State within a single generation and defying, in the process, all odds against its survival. This story is unique in many ways and starts right at the beginning when Singapore became a self-governing State in 1959, the same year the author entered the civil service. The author's involvement and participation in the detailed planning of pioneering policies, the strategies adopted and their implementation at the ground level by many front line ministries and institutions, in which he has served for more than four decades, have given him a unique hands-on experience and observations derived in working from the inside - in areas ranging from slum clearance to representing the State overseas. The story also details how the cooperation between an honest and visionary leadership and the citizenry created an effective professional, proactive and productive public administration, which excelled in service delivery at home, and enabled the State to punch above its weight globally, overcoming at the same time many political, economic and security challenges, amongst others, and always ever mindful that nothing in the scheme of things can be taken for granted. The success achieved and the many lessons learnt therefrom have universal application and had attracted global interest.The story is very well illustrated with compelling and illuminating insights and richly complemented by the author's anecdotal observations throughout.

As corruption is a serious problem in many Asian countries their governments have introduced many anti-corruption measures since the 1950s. This book analyzes and evaluates the anti-corruption strategies employed in Hong Kong SAR, India, Indonesia, Japan, Mongolia, the Philippines, Singapore, South Korea, Taiwan, and Thailand. These countries are selected because they represent the three major patterns of corruption control with Japan adopting Pattern 1 (anti-corruption laws without any anti-corruption agency [ACA]); India, the Philippines and Taiwan employing Pattern 2 (anti-corruption laws with multiple ACAs); and, Singapore, Hong Kong SAR, Thailand, South Korea, Indonesia, and Mongolia belonging to Pattern 3 (anti-corruption laws with a single ACA). Among the ten countries only Singapore and Hong Kong SAR have succeeded in minimizing corruption because of the commitment of their political leaders in curbing corruption, their favorable policy contexts, and the impartial implementation of effective anti-corruption measures. On the other hand, the other eight Asian countries have failed to curb corruption because of the lack of political will, their unfavorable policy contexts, and their reliance on ineffective anti-corruption measures.

Rising and changing citizen expectations, dire fiscal constraints, unfulfilled political aspirations, high professional ambitions, and a growing number of stubborn societal problems have generated an increasing demand for innovation of public policies and services. Drawing on the latest research, this book examines how current systems of public governance can be transformed in order to enhance public innovation. It scrutinizes the need for new roles and public sector reforms, and analyzes how the gradual transition towards New Public Governance can stimulate the exploration and exploitation of new and bold ideas in the public sector. It argues that the key to public innovation lies in combining and balancing elements from Classic Public Administration, New Public Management and New Public Governance, and theorizes how it can be enhanced by multi-actor collaboration for the benefit of public officials, private stakeholders, citizens, and society at large.

This is a thought-provoking, original and incredibly informative study of how health services research can improve both service practice and policy rather than yet another catalogue of disjointed case studies and initiatives. An absolutely essential read for experts and novices alike.' - Elias Mossialos, London School of Economics and Political Science, UK'Reflecting on more than 50 years of personal experience at the interface of epidemiology and health services research, Professor Walter Holland has written a book full of candid and - often - critical observations. He always succeeds in seeing the wood through the trees, and this book convincingly demonstrates the value of research in improving health service practice and policy.' - Johan Mackenbach, Erasmus MC, The Netherlands 'In his latest opus, Improving Health Services, Professor Walter Holland, a distinguished health services researcher with a long career in recommending health policy on the basis of evidence, takes on the task of defining the key elements of effective health policy research, Its essential multidisciplinary requirements and its optimal but realistic relationship to health policy formulation, implementation and analysis. Few scholars are more qualified to present the history of health services research in the United Kingdom and the United States, the essential elements of sound health services research and to discuss its role in the future of health services in the United Kingdom. It is, therefore, essential reading for scholars in the field and those wishing to pursue a career in the field.' - Roger Detels, UCLA Schools of Public Health and Medicine, US This insightful book describes how Health Services Research (HSR) can be developed and used to evaluate, advance and improve all aspects of health services. It demonstrates the need for good HSR to avoid the continuation or development of ineffective or cost-inefficient services. Drawing on his extensive personal experience in the development of HSR, Walter Holland provides examples from the US and the UK to illustrate important lessons for the future improvement of health services. Taking a distinctive approach to describing the purposes and activities of HSR, the book focuses on the significance of close collaboration with those responsible for the delivery and decisions of health policy. The major message is the importance of heeding the findings of HSR so as to develop evidence-based health policy, and to understand and influence the actions of health professionals, managers and politicians. Holland strongly advocates greater use of HSR and emphasizes its ability to provide vital evidence on how to improve health services. This highly informative and detailed book will strongly appeal to health service researchers, public health practitioners, clinicians, health-service managers, administrators and health policymakers. Contents: Preface 1. Health Services Research: A General Perspective 2. Health Services Research in the United States 3. Health and Health Services Research in the United Kingdom: A Historical Review 4. Personal Reflections 5. Organisational and Funding Issues 6. Health Services Research in Practice 7. Priorities in Medical Research: The House of Lords Select Committee 8. Key Questions 9. Conclusions Postscript Appendix: Department of Health Reports on Health Services Research Index

As governments throughout the world experience increasing fiscal challenges, the pressures on public sectors to streamline services and harness technological advances is unprecedented. Many have undergone huge budgetary cuts as a result, but what are the effects of this intense organisational change on such a large and varied workforce? And how can managers within the public sector meet the challenge of delivering services whilst maintaining the health and wellbeing of staff tasked with carrying out the work? Managing Health and WellBeing in the Public Sector: A Guide to Best Practice is the ideal companion to any manager in these challenging times. Exploring the realities of working in the public sector, and those factors which can add meaning and purpose to working life, the book provides managers with a practical toolkit for creating the best working environment, as well as nurturing resilience and motivation within their staff. Written by two authors with a lifetime of experience in the field, the book also examines why promoting occupational health and wellbeing is beneficial to organizations, drawing on a wealth of international research to support this argument. It concludes with a series of case studies in which an international range of public sector managers discuss initiatives they have implemented, and how successful they have been. This is the ideal companion for any manager working in the public sector. It will also be instructive reading for students or researchers of occupational or organizational psychology, as well as HRM.

In an international context, public management arrangements differ significantly from country to country, but also regionally and locally. One reason for these differences may be differences in culture resulting in differing views of the state and its institutions. This may sound trivial, but it becomes highly important when public management reform models are proposed and transferred from one country to others, such as was (and still is) the case with, for example, the new public management. Scholars in public management as well as internationally acting practitioners should be aware of the impact culture has on the possibilities and limits of concept transfers between different jurisdictions. Having said this, one precondition for a better consideration of cultural elements in public management reforms is a better understanding of culture itself. Among the public management community, cultural theory has gained considerable attention. There are, however, other concepts for the analysis of cultural facts that may be of interest to the subject, too.
In this book, cultural influences (including organizational culture of public organizations) on public management and its reform are explored. Articles address definitions and conceptualizations of culture in the context of public management, cultural artifacts in public management, and give examples of cultural elements in public management from various countries. This volume helps to structure the discussion of cultural elements and points out approaches to study and incorporate cultural aspects in public management research and debate.
Research in Public Policy Analysis and Management is now available online at ScienceDirectfull-text online of volumes 11 onwards.

This volume reflects on the consequences of the increasingly globalized nature of our world for public sector management. Globalization has triggered rapid growth in trade, global financial transactions and cross-country ownership of economic assets. The implications of these multifaceted processes for the welfare of today's and tomorrow's societies are unclear. What is clear, however, is that an increasing number of problems are too complex to be tackled solely at the level of national states. As a result, the size, functions and modi operandi of the public sector in a globalized world are emerging topics in academia and practice.

This book focuses on the accounting change processes that drive integrated reporting in the public sector. The Integrated Report is a tool that allows public sector entities to quantify and convey those aspects of their organization, strategy, governance and performance that lead to the creation of public value over time. To be successfully introduced, integrated reporting must follow a specific path of accounting change. The context in which public sector entities operate, and the unique relationship between the public sector and the environment, redefine the accounting process of change to deliver an integrated report. The authors provide a fresh look at integrated reporting on the basis of the accounting change processes that drive it, helping academics and practitioners to gain a deeper understanding of the challenges and benefits in terms of public value creation.

This book examines key determinants of private sector development in West Africa, putting special emphasis on government’s cardinal role in fostering and supporting entrepreneurship. Favorable macroeconomic conditions are identified and it is shown that adequate policies that contribute to economic diversification and industrialization are likely to expand the investment base of the economy. The book also examines new business concepts and regional integration initiatives meant to enhance West Africa’s private sector and analyzes the role of finance in promoting development of private firms and the extent to which corruption impedes economic growth. All chapters are highly relevant to West Africa’s current policy challenges and therefore inform the region’s ongoing policy formulation. The empirical evidence supporting the policy recommendations is based on both qualitative field observations and advanced quantitative estimation techniques.

This book examines the various ways in which co-production can contribute to the creation, design, and delivery of public services, namely by engaging the expertise of users and their networks, by promoting public services that are better targeted and more responsive to users, by cutting costs against the background of austerity in public finance, by creating a synergy between government and civil society that will impact positively on social capital, and by addressing the challenges resulting from growing democratic and citizenship deficits. Particular attention is paid to local government and the health and social care sector. After definition of the concept of co-production, the critical issues which arise when public services are co-produced are discussed. Various experiences of co-production are presented and analyzed with a view to highlighting why, how, and with what effect public service co-production may be implemented. Individual chapters focus on the impact of co-production in making cities smarter and the use of ICT in supporting co-production of public services. The book will be of relevance to a wide readership, from students to academics and professionals interested or engaged in public service management.