For the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so.

New public management is a topical phrase to describe how management techniques from the private sector are now being applied to public services. This book provides a completely up-to-date overview of the main theoretical models of public sector management, and examines the key changes that have occurred as more and more public services are contracted out to private organisations, as the public sector itself grapples with 'internal markets'. Drawing on economics, organisational theory and poliltics, Jan-Erik Lane presents new public management from an analytical perspective. This book uses game theory and empirical studies in order to assess the pros and cons of new public management.

Public administration is commonly assumed to be a young discipline, rooted in law and political science, with little history of its own. Likewise, teaching and scholarship in this field is often career oriented and geared either toward the search for immediately usable knowledge or guidelines and prescriptions for the future. Although most administrative scientists would acknowledge that their field has a history, their time horizon is limited to the recent past. Raadschelders demonstrates that public administration has in fact a long-standing tradition, both in practice and in writing; administration has been an issue ever since human beings recognized the need to organize themselves in order to organize the environment in which they lived. This history, in turn, underlines the need for administrators to be aware of the importance and contemporary impact of past decisions and old traditions. In seeking to go beyond the usual problem-solving and future-oriented studies of public administration, this volume adds greatly to the cognitive richness of this field of research. Indeed, the search for theoretical generalizations will profit from an approach that unravels long-term trends in the development of administration and government.

"Raadschelders approaches public administration history from a dual perspective, as trained historian and professor of public administration.... The volume is appropriately called a aehandbook' in view of its methodical listing of the literature on administrative history, together with summaries of numerous authors' principal theories. The second chapter is an essay on sources in the field, including an extended bibliography.... These parts of the book alone make it useful to scholars in the field.... Raadschelders is helpful in other ways as well. The third and fourth chapters offer a highly sophisticated discussion of methodological problems encountered in writing administrative history, including the issue of perceiving 'stages.' Other chapters discuss leading substantive issues such as the development of bureaucracy and citizenship. The author combines his own history-telling with more bibliographic commentary.

Russ Linden's Workbook for Seamless Government is a must read... Linden artfully weaves together practical details about how to implement change with candid commentary about our humanness...The Workbook is a virtual do-it-yourself kit full of handy instruments and insights, tools and techniques.
?Barbara Dyer, senior partner, The Public's Work

From the author of Seamless Government?this hands-on workbook helps public sector managers and teams put reform ideas into action. Broader in scope than other programs, this workbook deals with the human side of change in addition to the methods and tools of change. Linden focuses on the actual implementation of ideas as well as design, structure and process. The workbook includes worksheets for each part of the process, brainstorming tools for unleashing creativity and overcoming obstacles, flow charts to illustrate the path of information, and examples of successful government agency reform projects.

Russell M. Linden is president of Russ Linden & Associates, a management consulting firm that focuses on public sector innovations. He is the author of Seamless Government (Jossey-Bass, 1994).

Provides an analysis of the restructuring of public service employment relations in six European countries: Germany, France, Italy, Spain, Denmark and the UK. Each of the chapters on national systems is written by leading experts in the field and is organized around a set of themes and policy issues. These include: the impact of fiscal crises, and increasing macro-economic integration within the European Union, on the scope and organization of public services; changes in the patterns and status of public service employment; the shift from centralized administration to new models of devolved management; changes in the organization and policies of public service trade unions; reforms in the structure, process and outcome of collective bargaining; patterns of conflict and co-operation between unions, managers and the state.

The Labour Government has introduced legislation to place a new duty of Best Value on local authorities, and abolish compulsory competitive tendering. This work identifies the differences between the two systems and evaluates the development of the new regime, using case studies.

Provides an analysis of the restructuring of public service employment relations in six European countries: Germany, France, Italy, Spain, Denmark and the UK. Each of the chapters on national systems is written by leading experts in the field and is organized around a set of themes and policy issues. These include: the impact of fiscal crises, and increasing macro-economic integration within the European Union, on the scope and organization of public services; changes in the patterns and status of public service employment; the shift from centralized administration to new models of devolved management; changes in the organization and policies of public service trade unions; reforms in the structure, process and outcome of collective bargaining; patterns of conflict and co-operation between unions, managers and the state.

Participation Beyond the Ballot Box is a welcome addition to the literature on democracy and the role of civil society. It demonstrates that new mechanisms being introduced in Western Europe can and do offer the potential to significantly strengthen the democratic process.

In the 1990s, considerable changes in the political and social world have impacted on the character of both public and private organizations. At a time of increased uncertainty and insecurity in these organizations, new ways of managing and being managed have emerged. Recognising that organizational life is part reflective and determined by dominant social discourses, factors of gender will inevitably be central to the dynamics of organizational change. This book addresses theoretical ideas and mythologies in the examination of gendered organizations. The need to examine men in relation to family, law and society in general is growing, and this book extends this interrogation to work and organizational life. It will be of interest to students in management studies, public sector management and those involoved in public policy making as well as students and academics within gender studies and sociology.

Medical Professionals: Conflicts and Quandaries in Medical Practice offers a fresh approach to understanding the role-related conflicts and quandaries that pervade contemporary medical practice. While a focus on professional conflicts is not new in the literature, what is missing is a volume that delves into medical professionals' own experience of the conflicts and quandaries they face, often as a result of inhabiting multiple roles. The volume explores the ways in which these conflicts and quandaries are exacerbated by broader societal forces, including changing scientific and technological paradigms, commercialization, and strengthened consumer movements, which simultaneously expand the scope of roles and responsibilities that medical professionals are expected to fulfill, and make it more difficult to do so. Several empirical chapters analyze data from qualitative interview studies with clinicians and other stakeholders. The studies highlight the burdens on clinicians who are expected to make informed and justified judgments and decisions in the midst of competing pressures; authors describe the methods that clinicians use to address the associated tensions within specific contexts. Two conceptual chapters follow and offer some innovative ways to think about the challenges facing medical professionals as they strive to make sense of the changing landscape within healthcare. The first reflects on the challenges to clinical practice in the midst of shifting and often competing definitions of disease and associated ideologies of care. The second reflects more broadly on the utility of value pluralism as a framework for conceptualizing and working through moral and professional quandaries. The book concludes with a chapter containing suggestions for how members of the medical profession might reframe their thinking about their roles, responsibilities, and decision-making in the midst of inevitable quandaries such as those presented here. This book will be of vital reading for academics, researchers, educators, postgraduate students, and interested health care practitioners and administrators.

Almost a fifth of all employees work in the public sector. Employees working in the civil service, NHS, local government, education, the police and fire services also represent a large and growing body of students taking degree courses at universities. Exploring this important and rapidly changing area, this book outlines the main developments in the public sector since 1979, including topical issues such as the rise of new public management, decentralisation and contracting out. Themes which currently affect public sector employees are examined, including:

* decentralization
* contracting out
* fragmentation and the growth of individualism in the employment contract.

This stimulating, up-to-date and intellectually rigorous text is thematic, rather than sector specific, and reflects the way this subject is taught in a range of courses. It will complement alternative texts in this area and will be a valuable resource for students of public policy, public sector management, human resource management, employee and industrial relations.

The public sector is one of the largest employers in the UK. Employees working in the NHS, local government, education, the police and fire services also represent a large and growing body of students taking business degree courses at universities.
This book also looks at the issue of employee relations in the public services. Starting from a legal, economic and financial context, Corby and White outline the main developments in the public sectors, decentralisation, contracting out, fragmentation and the growth of individualism in the employment contract.
The contributors then develop and analyse the themes which are currently affecting public sector employees - pay, equal opportunities, competitive tendering, flexibilities, quality and the position of trade unions.
This is a stimulating, up-to-date and intellectually rigourous text which will be essential reading for students of public policy, public sector management, human resource management, employee and industrial relations. The thematic approach will compliment many alternative texts which are more descriptive and focused on individual services.

This book provides a succinct overview of the development of the civil service since the Second World War. Adopting a broad, historical approach, it assesses the changes in organization, structure and management of the Whitehall machine, alongside the continuities in the policy and practice of public administration. Kevin Theakston draws on the full range of recent scholarship, documents in the Public Record Office, and the many postwar official investigations and reports to provide a balanced analysis of the key themes and issues. The book will be welcomed by all interested in the development of public policy and administrations, and post-war British politics in general.

Widespread sexual harassment in the public sector makes implementing sexual harassment policy a decidedly necessary task. In this book, the authors focus on the implementation of policy in public sector organizations using an analysis of case studies and survey data. The authors identify four major challenges to implementing sexual harassment policies and examine each starting with a description and concluding with specific recommendations for overcoming the challenges in policy making.

Through its budgetary, managerial and regulatory review mandates, the Office of Management and Budget (OMB) in the US can function as an "enforcer" with a significant impact on public policy and its implementation. This is a study of the OMB and its significant role within the American government.

This study, with contributions from both scholars and practitioners, examines the theory and practice of public sector ethics across a broad range of environments.

The Office of Management and Budget (OMB) occupies a critical juncture in relations between the office of the President, the Executive Branch, and Congress. Through its budgetary, managerial, and regulatory review mandates, it can function as an "enforcer" with a significant impact on public policy and its implementation_ Despite this, OMB has maintained a low profile in recent years, and has eluded focused attention. Remarkably, this is the fast study of OMB to appear in nearly two decades-a time of momentous change both in presidential-congressional relations and in U.S. budgetary politics, including the short-lived line-item veto. The book will be extremely useful not just to students of public policy but to anyone trying to work effectively with federal, state, or local budget offices.

First published in 1998, this volume examines how super-optimum decisions involve finding alternatives to controversies whereby Conservatives, Liberals, or other major groups can all come out ahead of their best initial expectations simultaneously. This book is organised in terms of concepts, methods, causes, process, substance, and the policy studies profession. Concepts clarify that policy evaluation traditionally involves: (1) Goals to be achieved; (2) Alternatives available for achieving them; (3) Relations between goals and alternatives; (4) Drawing a conclusion as to the best alternative in light of the goals, alternatives, and relations; and (5) Analysing how the conclusion would change if there were changes in the goals, alternatives, or relations. Super-optimizing also involves five related steps, but with the following improvements: (1) Goals are designed as conservative, liberal, or neutral; (2) Alternatives get the same designations; (3) Relations are simplified to indicate which alternatives are relatively high or low on each goal; (4) The conclusion involves arriving at an alternative that does better on Goal A than Alternative A, and simultaneously better on Goal B than Alternative B; and (5) The fifth step involves analysing the super-optimum or win-win alternative in terms of its feasibility as to the economic, technological, psychological, political, administrative, and legal matters.

This volume uses original research to assess the innovative capacity of voluntary organizations. It provides:
* a conceptual framework for understanding the innovative capacity of voluntary organizations
* empirical evidence detailing the nature and extent of innovation
* an analysis of successful innovators in personal social services
* the applicability of the for-profit model of innovation to non-profit organizations
* an account of the contingent nature of voluntary organizations' relationship to their external environment and particularly their main funders.
The development of a theory of innovation in non-market and non-profit conditions makes this volume an important addition to organizational studies literature.

eBook available with sample pages: EB:0203068017

In the public sector at the moment resources are scarce - or at the very least finite and limited - how they are allocated is therefore of crucial importance.
This book analyses this process and examines the competing values that underlie the public service ethic, including the role of markets and quasi-markets, in the delivery of public services.
Topics discussed include:
* whether people should be denied the public services they need because public bodies are short of money
* what balance we should strike between markets and public organisations to provide public services
* whether the use of markets has gone too far and whether we need to return to a public service ethic

The widespread restructuring and privatization of UK public services has fundamentally changed the nature of society. This text is an examination of all aspects of public sector management. It includes: recent developments in the public sector and policy making; analysis of the role of markets and quasi markets in the allocation and delivery of public services; the heuristics and dialectics of resource allocation; news stories from the press, such as the story of "child B" to illustrate arguments; and two diagnostic inventories "Monksbane and Feverfew" and "RAPS" which readers can use to assess their own values about public services.

The main focus of downsizing has shifted from the private to the public sector. The cutbacks began in the Department of Defense. Now the goal is a federal civilian workforce reduction of 12 percent by the year 2000.

This pioneering study looks at the management of workforce reductions in the public sector both in theory and in practice. Three case studies -- of the Defense Logistics Agency, the Bureau of Reclamation, and the Food and Drug Administration -- illustrate the organizational, managerial, and human dimensions of attempting to improve performance with reduced resources. The author draws on extensive interviews with senior executives and middle managers in the three agencies; at the General Accounting Office, the Office of Personnel Management, and the National Performance Review; the Senior Executives Association and the Federal Managers Association; and scholars and researchers.

In a larger sense, this work pushes the boundaries of knowledge concerning organizational change and makes a significant contribution to organization theory. It offers important new insights not only for public sector managers but for organization theorists and management specialists whose work on downsizing has been presumed but not shown to be applicable to the public sector.

The main focus of downsizing has shifted from the private to the public sector. The cutbacks began in the Department of Defense. Now the goal is a federal civilian workforce reduction of 12 percent by the year 2000. This pioneering study looks at the management of workforce reductions in the public sector both in theory and in practice. Three case studies -- of the Defense Logistics Agency, the Bureau of Reclamation, and the Food and Drug Administration -- illustrate the organizational, managerial, and human dimensions of attempting to improve performance with reduced resources. The author draws on extensive interviews with senior executives and middle managers in the three agencies; at the General Accounting Office, the Office of Personnel Management, and the National Performance Review; the Senior Executives Association and the Federal Managers Association; and scholars and researchers. In a larger sense, this work pushes the boundaries of knowledge concerning organizational change and makes a significant contribution to organization theory. It offers important new insights not only for public sector managers but for organization theorists and management specialists whose work on downsizing has been presumed but not shown to be applicable to the public sector.

Brazil is a pioneer in the development of participation policies, with the most advanced banking systems in the world and a health system that serves the majority of a population scattered over more than 8.5 million square kilometres. However, Brazil also displays one of the highest rates of social and economic inequality worldwide, unable to fight illiteracy, school dropout, lack of basic sanitation, and unemployment. The Brazilian Way of Doing Public Administration is an accessible collaboration between scholars and practitioners rich with findings applicable worldwide, exploring Brazil's government's functioning at various points in recent history. Comprehensively presenting public management cases and theories in two sections - public management and public policy - the chapters provide scholars and practitioners with unique and previously underexplored insights and experiences. Exploring links between administrative systems and policy performance, The Brazilian Way of Doing Public Administration is a necessary book for practitioners, policymakers and researchers in management, public administration, business, and economics.

Battery Park City in Manhattan has been hailed as a triumph of urban design, and is considered to be one of the success stories of American urban redevelopment planning. The flood of praise for its design, however, can obscure the many lessons from the long struggle to develop the project. Nothing was built on the site for more than a decade after the first master plan was approved, and the redevelopment agency flirted with bankruptcy in 1979.
Taking a practice-oriented approach, the book examines the role of planning and development agencies in implementing urban waterfront redevelopment. It focuses upon the experience of the central actor - the Battery Park City Authority (BPCA) - and includes personal interviews with executives of the BPCA, former New York mayors John Lindsay and Ed Koch, key public officials, planners, and developers. Describing the political, financial, planning, and implementation issues faced by public agencies and private developers from 1962 to 1993, it is both a case study and history of one of the most ambitious examples of urban waterfront redevelopment.